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Serving the community

Stories about serving the community provide insights into the diverse, essential work carried out by Australian Public Service teams. They demonstrate how the APS goes above and beyond to better serve the community.

Agencies shared stories in response to an APS-wide callout issued by the Australian Public Service Commission in June 2025.

This year’s featured teams are contributing in areas including:

  • crisis response
  • literacy and learning
  • service delivery in remote, rural and regional communities
  • energy and infrastructure
  • international engagement
  • agriculture and the environment.

APS teams are supporting national priorities, driving positive change and improving outcomes across many sectors. To achieve this, they partner with non-government organisations, industry and research groups to identify and respond to the needs of individuals, communities and businesses.

At 30 June 2025, the APS comprised 102 agencies under the Public Service Act 1999. Agencies range in size from Services Australia with more than 35,000 staff to specialist organisations with less than 10 staff. A full list of APS agencies is available at Appendix 3.

Explore Serving the community
Helping Australians during international crises Accurate measurement supporting Australian businesses and fair trade
Disability Inclusive Emergency Management Toolkit Behavioural economics helping Australians get better energy deals
Raising awareness of misleading election information Managing access to sensitive and high-risk technologies in the public interest
Improving the financial literacy of Australian students Showcasing Australian science and technology at World Expo 2025
Protecting health and safety through national food surveillance Working with remote Indonesian communities to prevent illegal fishing
Culturally safe cancer care through partnerships with Aboriginal and Torres Strait Islander communities Australian monitoring efforts in support of the Comprehensive Nuclear Test Ban Treaty
Meeting the needs of remote, rural and regional communities Nyul Nyul Indigenous Protected Area
Digital mental health platform for veterans and their families Administrative and satellite data replaces time consuming agriculture surveys
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Acknowledgement of Country

The APSC acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.