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Ways of working with AI in the APS

Australian Public Service departments and agencies are using AI to enhance service delivery, improve data-driven decision-making and optimise use of resources.

Current usage patterns by APS agencies are based on the Standard for AI transparency statements, published by the Digital Transformation Agency. Information captured on AI use in government includes decision-making and administrative action, analytics for insights, workplace productivity and image processing.

These case studies span service delivery, compliance and fraud detection, law enforcement and security, scientific endeavours and corporate and enabling services.

Some agencies, including Home Affairs, IP Australia, Australian Taxation Office, National Film and Sound Archive and Services Australia, are building and implementing technologies in-house to drive innovation and efficiency gains in relation to their public-facing services.

Other agencies, such as Agriculture, Fisheries and Forestry; Climate Change, Energy, the Environment and Water; and Foreign Affairs and Trade, are working with research and industry partners to leverage expertise and technologies that support environmental and economic outcomes.

Case studies from Finance and the Australian Bureau of Statistics demonstrate how platforms are being developed and shared to support APS-wide activities.

Finally, large agencies, including Defence and Health, Disability and Ageing, are establishing centres and enterprise platforms to manage and accelerate the adoption of AI in their contexts.

The Digital Transformation Agency, Finance, Industry, Science and Resources and Australian Public Service Commission are working together to build employee capability and provide guidance to the APS on the safe and responsible use of AI.

More information about individual agency approaches can be found in the AI transparency statements on APS agency websites.

Explore Ways of working with AI in the APS
Enhancing drug detection in international mail with predictive AI Population forecasting of Australian Plague Locusts using machine learning
TM Checker simplifies IP for business Detecting priority weed species at scale with drone AI
Nudge messaging using real-time analytics at tax time GovAI supporting safe and scalable AI use across the public service
Unlocking the national audiovisual collection with Bowerbird Whole of Australian Government Occupation Coding Service
Better customer experience through improved search, discover and help capabilities Empowering teams to innovate responsibly with AI
Accelerating global collaboration on monitoring and protecting coral reefs Supporting decision advantage with the Defence AI Centre
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The APSC acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.