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Adopting AI in the APS

The Australian Public Service is focused on capturing the opportunities of AI to enhance public service productivity and improve government service delivery for Australians.

Efforts to advance AI maturity are focused on appropriate governance, transparency and the ethical use of AI tools. These efforts build trust and confidence across the APS and with the public.

From September 2024, the Digital Transformation Agency introduced the Policy for responsible use of AI in government, establishing transparency and accountability requirements.

DTA worked with states and territories to develop the National Framework for Assurance of Artificial Intelligence in Government, leading to an AI Impact Assessment tool for the APS. The framework ensures AI systems are ethical by design and human-centric.

Finance and DTA are expanding the availability of AI tools across the APS and supporting agencies to invest in infrastructure and technology through funding mechanisms and procurement guidance.

In 2024, the Microsoft Copilot trial gave employees practical experience with generative AI in a controlled environment. The GovAI platform, launched in 2025, is a whole-of-government initiative providing a foundational enabling service with technical tools and practical guidance to support AI innovation and capability uplift across the APS.

There are measures in place to support employees to use AI safely and responsibly in their roles. The GovAI platform hosts an eLearning program, which focuses on practical skills such as ‘teaching the tool’ prompting skills and use cases. The 2024ꟷ25 Capability Reinvestment Fund supported an AI CoLab initiative to promote cross-sector collaboration and co-design on the use of AI.

The APS Academy is delivering AI learning and development resources to increase AI literacy. Supports include:

  • AI in Government Fundamentals eLearning course available to all APS employees – an introduction to AI and foundations for safe and responsible use in the public service
  • MasterCraft Series events for new users, on topics like digital literacy, personal efficiency and applications in policy work
  • AI Lunch and Learn sessions, in partnership with GovAI, where APS practitioners showcase AI in practice
  • AI resources on the APS Academy website, and updates through the APS Academy newsletter and social media channels.

See also in this report

Capability and leadership in the APS – Capability Reinvestment Fund

Ways of working with AI in the APS

Find out more

Digital Transformation Agency (2024) Artificial intelligence in government, DTA website, accessed 9 July 2025.

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Acknowledgement of Country

The APSC acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.