Managers and leaders journey | Australian Public Service Commission

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8 Step journey for APS managers and leaders

Follow the steps below to create and champion inclusive, accessible and psychologically safe workspace.

Illustration of a manager wearing a headset, sitting at a desk with a computer monitor. A green speech bubble with a white checkmark indicates successful communication or task completion.

Step 1 - Know your responsibilities

Understand your role in creating an inclusive workplace.

Illustration of a business presentation with three people, one presenting a circular chart on a whiteboard while two others listen attentively. Presenter wears a green shirt and prosthetic leg, while listeners hold a clipboard and wear business casual attire, highlighting inclusivity and teamwork.

Step 2 - Create inclusive teams

Develop the knowledge and skills to support employees with disability.

Illustration of a leader or manager wearing a headset and working on a computer, with a speech bubble displaying five orange stars above. The scene includes green plants on both sides of the desk, emphasising positive feedback.

Step 3 - Build disability confidence

Build a culture where everyone feels valued and included.

Illustration of a man wearing a headset and sitting at a desk with a computer, engaging in a question and answer session. Speech bubbles with "Q" and "A" above the monitor highlight interactive communication, supported by books stacked on the desk.

Step 4 - Have supportive conversations

Help employees access the support they need to perform at their best.

Illustration of two people engaged in conversation, featuring a woman in an orange shirt and blue jeans gesturing with her hand, and a man in a light blue shirt and dark pants standing with arms crossed. The scene uses simple colors and shapes with a light gray abstract background shape.

Step 5 - Support adjustments

Talk openly about strengths, barriers, and support needs.

Illustration of a confident woman standing with crossed arms in front of a large target symbol and a clipboard showing a checklist with all items checked. The visual represents goal achievement, successful planning, or task completion using simple colors like green, red, and white.

Step 6 - Develop talent and capability

Support learning, career development and progression opportunities.

Illustration of a woman interacting with a large phone interface displaying two profiles in separate blue-framed windows with the woman pointing at the screen, emphasising engagement with inclusive teams.

Step 7 - Lead through inclusion

Model inclusive behaviours and set the standard for your team.

Illustration of a business meeting with four people around a table, where one person is presenting a bar chart showing upward growth with white bars and a green arrow on a dark blue background. The scene highlights teamwork and data analysis, emphasising positive performance trends and collaborative discussion.

Step 8 - Champion lasting change

Drive positive change and improve outcomes across your workplace.

Disability and Neuroinclusion information hub

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Start your journey

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Acknowledgement of Country

The APSC acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.