Trust and satisfaction in each agency

To better understand the experiences of people accessing services, we ask them about the activities they undertook in relation to the service and the channels by which they accessed services.

Each of the following pages relates to a particular agency (or master program) and comprises three charts:

• trust and satisfaction over time
• trust and satisfaction based on what service-related activities respondents undertook
• trust and satisfaction based on what channel respondents accessed services through.

Australian Border Force – Department of Home Affairs

Figure 5: Australian Border Force – Department of Home Affairs - Change over time

Figure 6: Australian Border Force – Department of Home Affairs - Service activities

Figure 7: Australian Border Force – Department of Home Affairs - Channels

Australian Competition and Consumer Commission

Figure 8: Australian Competition and Consumer Commission – Change over time

Figure 9: Australian Competition and Consumer Commission – Service activities

Figure 10: Australian Competition and Consumer Commission – Channels

Australian Electoral Commission

Figure 11: Australian Electoral Commission – Change over time

Figure 12: Australian Electoral Commission – Service activities

Figure 13: Australian Electoral Commission – Channels

Australian Passport Office – Department of Foreign Affairs and Trade

Figure 14: Australian Passport Office – Department of Foreign Affairs and Trade – Change over time

Figure 15: Australian Passport Office – Department of Foreign Affairs and Trade – Service activities

Figure 16: Australian Passport Office – Department of Foreign Affairs and Trade – Channels

Australian Taxation Office

Figure 17: Australian Taxation Office – Change over time

Figure 18: Australian Taxation Office – Service activities

Figure 19: Australian Taxation Office – Channels

Australian Visas and Citizenship – Department of Home Affairs

Figure 20: Australian Visas and Citizenship – Department of Home Affairs – Change over time

Figure 21: Australian Visas and Citizenship – Department of Home Affairs – Service activities

Figure 22: Australian Visas and Citizenship – Department of Home Affairs – Channels

Biosecurity – Department of Agriculture, Fisheries and Forestry

Figure 23: Biosecurity – Department of Agriculture, Fisheries and Forestry – Change over time

Figure 24: Biosecurity – Department of Agriculture, Fisheries and Forestry – Service activities

Figure 25: Biosecurity – Department of Agriculture, Fisheries and Forestry – Channels

Centrelink – Services Australia

Figure 26: Centrelink – Services Australia – Change over time

Figure 27: Centrelink – Services Australia – Service activities

Figure 28: Centrelink – Services Australia – Channels

Child Support – Services Australia

Figure 29: Child Support – Services Australia – Change over time

Figure 30: Child Support – Services Australia – Service activities

Figure 31: Child Support – Services Australia – Channels

Department of Veterans’ Affairs

Figure 32: Department of Veterans’ Affairs – Change over time

Figure 33: Department of Veterans’ Affairs – Service activities

Figure 34: Department of Veterans’ Affairs – Channels

Fair Work Ombudsman

Figure 35: Fair Work Ombudsman – Change over time

Figure 36: Fair Work Ombudsman – Service activities

Figure 37: Fair Work Ombudsman – Channels

Medicare – Services Australia

Figure 38: Medicare – Services Australia – Change over time

Figure 39: Medicare – Services Australia – Service activities

Figure 40: Medicare – Services Australia – Channels

My Aged Care – Department of Health, Disability and Ageing

Figure 41: My Aged Care – Department of Health, Disability and Ageing – Change over time

Figure 42: My Aged Care – Department of Health, Disability and Ageing – Service activities

Figure 43: My Aged Care – Department of Health, Disability and Ageing – Channels

My Health Record – Australian Digital Health Agency

Figure 44: My Health Record – Australian Digital Health Agency – Change over time

Figure 45: My Health Record – Australian Digital Health Agency – Service activities

Figure 46: My Health Record – Australian Digital Health Agency – Channels

National Disability Insurance Scheme

Figure 47: National Disability Insurance Scheme – Change over time

Figure 48: National Disability Insurance Scheme – Service activities

Figure 49: National Disability Insurance Scheme – Channels

Pharmaceuticals Benefits Scheme

Figure 50: Pharmaceuticals Benefits Scheme – Change over time

Figure 51: Pharmaceuticals Benefits Scheme – Service activities

Figure 52: Pharmaceuticals Benefits Scheme – Channels

Smartraveller – Department of Foreign Affairs and Trade

Figure 53: Smartraveller – Department of Foreign Affairs and Trade – Change over time

Figure 54: Smartraveller – Department of Foreign Affairs and Trade – Service activities

Figure 55: Smartraveller – Department of Foreign Affairs and Trade – Channels

Unique Student Identifier

Figure 56: Unique Student Identifier – Change over time

Figure 57: Unique Student Identifier – Service activities

Figure 58: Unique Student Identifier – Channels

Workforce Australia – Department of Employment and Workplace Relations

Figure 59: Workforce Australia – Department of Employment and Workplace Relations – Change over time

Figure 60: Workforce Australia – Department of Employment and Workplace Relations – Service activities

Figure 61: Workforce Australia – Department of Employment and Workplace Relations – Channels