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Pillar Two: An APS that puts people and business at the centre of policy and services

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The ambition: The APS genuinely engages and partners with the community and other groups to solve problems and co-design the best solutions to improve the lives of the Australian community.

The Government tasked the APS to define what it means to engage meaningfully with people, communities and businesses, the not-for-profit sector and universities, state and territory governments and others. This includes bringing services together to make interactions with Government easier and outlining how Government designs policies and programs alongside the people they impact.

The outcomes: The APS delivers human and user-centred policy and service excellence; the APS has effective relationships and partnerships with First Nations peoples

There are 14 initiatives that contribute to this pillar working to transform the APS.

Outcome 3: The APS delivers human and user-centred policy and service excellence
Charter of Partnerships and Engagement
Data and Digital Government Strategy
Embed the Partnerships Priorities subcommittee
Expand Survey of Trust in Australian public services
Improve quality of digital and ICT investment
Long-Term Insights Reports
myGov User Audit
Outcomes Based Contracting
Vision for user centred service excellence
Strengthening transparency of agency customer feedback
Engagement and service excellence guidance
Quality external engagement
Outcome 4: The APS has effective relationships and partnerships with First Nations peoples.
Action to support genuine partnerships with First Nations people
National Agreement on Closing the Gap Priority Reform One
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Acknowledgement of Country

The APSC acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.