Go to top of page

Your responsibilities

Your management style

  • Do be approachable and considerate
  • Do make allowances for individual circumstances
  • Don’t dictate terms and conditions

The workplace culture

  • Do invest time to get to know your employees
  • Do tailor roles and work processes
  • Don’t demand hard-driving work behaviour

Team communication

  • Do keep team communication up, keep it open and two-way
  • Do regularly communicate that attendance matters and why
  • Don’t let tensions between team members go unaddressed

Individual discussions

  • Do plan and prepare in advance
  • Do seek to understand before seeking to be understood
  • Don’t lose respect by losing your composure

Your decision making

  • Do apply guidelines flexibly and consistently
  • Do customise rather than universally apply
  • Don’t delegate your formal responsibilities to others

Your approach

  • Be proactive and responsive
  • Negotiate reasonable win/win solutions with employees
  • Recognise your duty of care to both the agency and employees


  • Do focus on prevention and day-to-day management
  • Access your Human Resources area for advice, guidance and referral to experts
  • Don’t try to diagnose what the condition is

Record keeping

  • Regularly access and analyse team absence reports
  • Ensure that employees enter leave into the Human Resources information system
  • Make a diary note of each absence


  • Attend to paperwork and processing quickly
  • Cross-check leave applications with evidence and your diary notes
  • Ask for evidence when required

Privacy and confidentiality

  • Maintain privacy and confidentiality at all times
  • Keep records secure
  • Take care to avoid openly discussing private or secure matters
Last reviewed: 
29 March 2018