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Work Level Standard - Executive Level 2


An Executive Level 2 employee would generally be required to undertake work with a high level of complexity or sensitivity and operate under broad direction. They exercise a significant degree of independence and perform an important leadership role. Employees at this level will be responsible for influencing and developing strategy, policies, priorities and operational practices in support of agency objectives based on high level decision-making and judgement. EL 2 employees provide a high level of advice to senior management and Ministers as well as coordinating and assuming responsibility for highly complex or sensitive projects or work programs that have strategic, political and/or operational significance. Employees are also responsible for initiating, establishing and maintaining strong relationships with key internal and external stakeholders and may lead a work team or teams. Generally, the work of an EL 2 is characterised by one or more of the following:

Leadership and Accountability

  • Provide a strategic level of specialist, professional and/or technical expertise, potentially relating to the work of different program or discipline areas.
  • Provide strategic advice, problem solving and issues management for internal and external stakeholders in relation to complex and potentially controversial matters.
  • Require extensive knowledge of and compliance with legislative frameworks, government decision-making and agency guidelines and regulations.
  • Anticipate and establish priorities, monitor progress and work to deliver required corporate outcomes, specific agency functions or a program within an area of responsibility.
  • Contribute to the strategic planning of agency wide objectives. Set strategic direction, develop long-term plans and implement operational strategies aimed at achieving specific agency objectives within a discipline or area of responsibility.
  • Provide leadership in implementing and promoting a climate of change and continuous improvement.
  • Identify and lead innovative solutions and communicate the implications of decisions and actions on the agency’s business objectives and stakeholders.
  • Identify, manage and evaluate risk in all decision making and delivery of outcomes.

Job Context and Environment

  • Work within the context of possible strategic, political and/or operational impact for the agency.
  • Apply and maintain an extensive understanding of the role and responsibilities of the agency, incorporating a comprehensive understanding of the agency’s impact on the wider political and community context in which it operates.
  • Make decisions within legislative and policy frameworks that impact significantly on the agency and may affect operations in work areas beyond the area of responsibility.
  • Address future agency and stakeholder needs when initiating the development of new systems, procedures, policies, methodologies and practices.

Independence and Decision-making

  • Work with a high level of autonomy under broad direction with a concurrent need to resolve issues and deliver quality outcomes.
  • Communicate and make decisions that may have significant impact on the day-to-day operation of the work area and other parts of the agency; and/or a direct and significant impact on the outcome of a program or major project for the agency.
  • Communicate and make balanced decisions using professional judgement, evaluating ambiguous and incomplete information, factoring in risks and being sensitive to the context.
  • Undertake complex analysis and interpretation and apply significant judgement in choosing a course of action to manage highly complex and/or sensitive issues.

Stakeholder Management

  • Communicate the strategic direction and vision of the agency to stakeholders.
  • Develop and manage key strategic relationships with a broad range of stakeholders, promoting the agency’s business objectives.
  • Establish and maintain key strategic internal and external networks.
  • Represent and negotiate on behalf of the agency to advance the agency’s interests in cross-agency, inter-jurisdictional, international and other forums.
  • Present and advocate the agency’s position in the context of more complex issues.
  • Engage and manage stakeholders through change, resolving conflict and managing sensitivities.

Management Diversity and Span

  • Manage a team or work area with diverse skill sets and tasks or manage a larger team where skill sets and tasks are related.
  • Ensure high quality outputs including that employees maintain a high level of specialist, professional and/or technical expertise.
  • Coordinate and assume responsibility for complex or sensitive projects or work programs that have strategic, political and/or operational significance.
  • Provide strategic direction to a work area, including developing business plans, strategies and priorities and monitor work flow and performance.
  • Accountable for developing, coaching and mentoring employees, performance management, conflict resolution, and identification of training needs.
  • Have significant decision making autonomy in relation to management of the area including the identification of staffing priorities and financial management.
  • Manage corporate functions such as budgets, managing contracts, procurement and human resources within a business area.


Service Delivery

Roles at this level may:

  • Lead and direct negotiations and dispute resolution regarding very complex and/or sensitive customer service issues
  • Negotiate and liaise with internal and external stakeholders to ensure positive customer outcomes
  • Manage highly complex and sensitive customer relationships, including the management of customer expectations
  • Oversee the development and delivery of specialist services to customers
  • Develop and manage implementation of customer service system improvements and the establishment of new services
  • Develop service standards and strategies
  • Lead and manage change, analyse performance and take responsibility for continuous improvement processes with a view to facilitating an internal service culture
  • Oversee the measurement of service impacts and ensure customer service standards are met
  • Address customer feedback from a variety of sources
  • Lead, promote and implement cultural change and a customer focused culture within a work area and agency
  • Oversee and prepare a range of written material including business cases, Cabinet submissions, Senate Estimate submissions, Ministerial and agency briefs, and corporate documentation
  • Manage policy change to ensure a high level of customer service
  • Oversee the development of business plans and strategies and deliver on aims and objectives
  • Undertake strategic planning for longer term delivery of services
  • Develop and manage a responsive, efficient and affective service delivery process or outcome
  • Oversee quality assurance practices and risk assessment
  • Ensure continuity of service across a region and/or nationally
  • Manage contracts and procurement functions within a section or business area
  • Negotiate resource and budget allocations
  • Oversee and manage recruitment and staffing processes

Program and Project Management

Roles at this level may:

  • Promote and manage relationships and key strategic alliances with internal and external stakeholders, community groups, business sponsors and service providers
  • Drive, manage and coordinate cross-agency collaboration initiatives, activities and relationships
  • Research, plan, implement, monitor and evaluate project or program initiatives within a section or specialist area
  • Report on program objectives, program outcomes and work area performance for presentation to Executive
  • Oversee and manage the use of service providers, including contractors and consultants
  • Manage risk assessment and risk management activities for a project or program
  • Plan, manage and monitor financial budgets for a business unit
  • Lead strategic planning for longer term project initiatives and programs that may have an agency-wide impact
  • Manage program inputs to achieve outcomes in an effective and efficient manner


Roles at this level may:

  • Develop and interpret policy in a specialised area of work that requires extensive understanding and consideration of highly sensitive organisational and political issues
  • Develop policies and strategies aimed at achieving broad agency objectives
  • Provide high level analysis of issues and make a significant contribution to the management, preparation and coordination of complex inputs to policy formulation
  • Prepare, review and advise on policy reports, briefing papers, speeches, Ministerial correspondence, Cabinet submissions and discussion papers for presentation to senior staff
  • Provide specialist and/or strategic policy advice to internal and external stakeholders, the Executive and the Minister on complex matters in area of specialisation
  • Incorporate risk and implementation considerations into policy development
  • Anticipate and assess the impact of changes in Government policy and initiate and contribute to appropriate responses
  • Liaise, consult and negotiate with other Government, industry and community groups on a range of more complex policy issues
  • Actively contribute to the development of the agency’s strategic policy initiatives
  • Plan, implement, monitor and evaluate policy initiatives, including strategic policy development for the agency
  • Facilitate and manage policy initiative changes including engagement with Cabinet processes

Regulatory Functions

Roles at this level may:

  • Maintain a high level of knowledge of relevant legislative and reporting requirements, Australian and International standards, quality assurance procedures and best practice models
  • Apply work knowledge, precedent and established legislation, policy, procedures and guidelines to situations involving a high level of complexity and sensitivity which require considerable interpretation and analysis
  • Oversee compliance processes such as data analysis and compliance intervention design to ensure the integrity of agency programs
  • Oversee, undertake and manage complex investigations and audits
  • Encourage and maintain standards of independence and professionalism in audit and assurance
  • Ensure employees are educated in correct decision making practices
  • Lead and promote quality decision making within the agency
  • Oversee analysis and investigation and the production of intelligence products in line with required standards
  • Provide advice on more complex regulatory issues
  • Establish standards for proof, validation or evidence
  • Lead and manage legal processes in more complex and sensitive cases
  • Develop complex briefs that will be relied upon by a decision maker

Professional/Technical Functions

Roles at this level may:

  • Provide strategic specialist/ technical/ professional advice on specific issues, including feasibility and precedential advice
  • Provide strategic advice to the Executive and the Minister, contributing to and supporting the strategic direction of the agency in area of specialisation
  • Act as a principal professional advisor in the area of expertise, including contributing to the development of and/or providing advice on precedents and interpretation of clinical circumstances
  • Oversee a professional work unit performing specialist, professional work, including the provision of specialist professional supervision where applicable
  • Oversee scientific, professional or technical testing, analysis and evaluation including analysis of complex data
  • Provide high level analysis and design of technical solutions and coordinate implementation across the agency
  • Undertake highly complex research in area of specialisation
  • Prepare and review research proposals, including those with national scope
  • Oversee and prepare high level technical/professional reports, including journal articles and other professional publications
  • Liaise with relevant professional bodies and associations
  • Liaise and engage with other internal or external professionals to exchange views, seek advice and ensure positive outcomes
  • Provide expert professional and specialist services
  • Represent and advocate the agency’s position in a professional or specialist context
  • Maintain professional knowledge and continue to develop knowledge and expertise in relation to professional skills
  • Develop and deliver education services in area of expertise
  • Review draft procedural or technical manuals or guidelines
  • Lead and deliver projects of a technical or specialised nature, including specialist laboratory and field work
  • Identify and manage specialist related risk, in the context of more complex activities and issues
Last reviewed: 
31 May 2018