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Work Level Standard - APS Level 6


An APS Level 6 employee would generally be required to undertake work that is complex in nature, work under limited direction with the opportunity for reasonable autonomy and accountability. Employees at this level exercise both initiative and judgment in the interpretation of policy and in the application of practices and procedures. APS 6 employees provide detailed technical, professional, and/or policy advice in relation to complex problems and may assist in strategic planning, program and project management and policy development. Employees may have a considerable level of public contact in relation to difficult or sensitive issues and may liaise with a range of stakeholders in a representational role. Work may involve management responsibilities requiring the setting of priorities and managing workflows. Generally, the work of an APS 6 is characterised by one or more of the following:

Leadership and Accountability

  • Provide expertise and technical knowledge in specialist area across a range of programs or activities for the agency.
  • Provide accurate and specialised advice including anticipating problems and contributing to issues management.
  • Ensure knowledge of and compliance with legislative, financial and administrative frameworks, government decision-making processes and agency guidelines and regulations.
  • Set priorities for the work area, maintain team cohesion, and ensure quality of outputs for the work area.
  • Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.
  • Contribute to managing change and uncertainty in the workplace.
  • Propose and facilitate innovation initiatives and contribute to business improvement strategies and to change in workplace practices.
  • Evaluate the effectiveness of risk management and risk assessment activities within sphere of responsibility.

Job Context and Environment

  • Have an in-depth knowledge of the role and functions of the agency and an understanding of how these relate to a work area.
  • Maintain awareness of the longer-term strategic, political or operational outcomes for the agency/program and possible impacts on the work area.
  • Monitor changes in the broader work environment that may impact on work objectives.
  • Monitor work area performance with an in-depth understanding of relevant legislative and policy frameworks.

Independence and Decision-making

  • Work with independence, subject to limited direction against established priorities, practices, and methodologies to deliver quality outcomes.
  • Produce work requiring little or no revision before finalisation.
  • Make decisions, with direction from more senior staff, on tasks/assignments with considerable complexity and sensitivity.
  • Make decisions using good judgement, expertise and knowledge, under limited guidance. Ensure decisions are governed by the application of regulations, best practice principles or the agency’s operating instructions and procedures.
  • Make decisions that have a medium to high level of impact on the work area; however, the impact on agency operations and resources is usually limited.
  • Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning and liaison with other sections on policy, project or operational issues.

Stakeholder Management

  • Manage relationships with stakeholders to achieve work area and agency goals.
  • Anticipate and respond to stakeholder needs and expectations.
  • Develop and support complex relationships with internal and external stakeholders.
  • Maintain internal and external networks.
  • Represent the agency by promoting its interests at community and cross-agency levels.
  • Support stakeholders through change.

Management Diversity and Span

  • Supervise a team performing related roles.
  • Ensure quality outputs for a team including the development of specialist, professional and/or technical expertise. Conduct regular quality assurance of work area processes and manage identified risks.
  • Assist in strategic planning, program and project management and/or policy development for the work area.
  • Implement work plans for the work area including setting tasks and priorities, managing work flow and allocating resources.
  • Have significant responsibility for the supervision and development of lower classification levels; build team capacity through coaching, performance feedback; and encouraging career development.


Service Delivery

Roles at this level may:

  • Manage more sensitive and difficult problems relating to customer service
  • Negotiate with customers to resolve conflict in escalated cases
  • Liaise with internal and external stakeholders to ensure positive customer outcomes
  • Manage complex customer relationships and escalated enquiries/cases and issues
  • Provide specialist assistance to key customer groups to achieve outcomes in accordance with a range of key performance measures
  • Design data gathering materials and methods. Direct their use to assess customer service standards and ensure that customer service standards are met
  • Implement changes based on feedback to maintain or improve customer service standards
  • Monitor the impact and quality of customer service activities
  • Analyse and make recommendations based on customer feedback from a number of sources
  • Prepare correspondence of a complex nature
  • Provide a quality customer service by providing fair and timely reviews for customers within legislative and policy guidelines
  • Provide quality program, service or policy interpretation to customers
  • Conduct quality assurance and quality control on products and process
  • Manage contract and service agreements and ensure compliance
  • Design and run recruitment and staffing activities

Program and Project Management

Roles at this level may:

  • Liaise with other sections, external agencies and external stakeholders and facilitate cross-agency or multi-agency planning of program delivery
  • Perform independent research work and analysis including the preparation of draft reports on relevant program activities and/or project milestones
  • Develop and manage project plans, including evaluation reporting
  • Manage contract and service agreements and ensure compliance
  • Co-ordinate contract management including developing tender documentation, managing selection processes and addressing contractor performance issues
  • Provide advice and technical expertise in specific areas of project or program activities
  • Coordinate risk assessment and risk management activities for a project or program
  • Manage financial reporting and analysis activities
  • Develop, implement and monitor budget controls and strategies
  • Implement programs administered by the agency
  • Manage and deliver projects
  • Manage program/project through to implementation under guidance of higher classification level
  • Develop, deliver, coordinate, plan and assess training programs
  • Prepare briefs


Roles at this level may:

  • Interpret, draft and review policy and procedural directions within specialist area
  • Contribute to the planning and implementation of wider agency policies and objectives
  • Draft policy documents for review and publication
  • Prepare draft reports, briefing papers, speeches, Ministerial correspondence and discussion papers for review by Executive level employees
  • Provide expert advice on more complex areas of policy
  • Develop draft policy advice for presentation to the Minister or Executive
  • Liaise with internal and external stakeholders, participate in committees and forums
  • Conduct research and analysis activities in support of new policy

Regulatory Functions

Roles at this level may:

  • Research, interpret and apply legislation, including maintaining knowledge of relevant legislation and international conventions
  • Apply comprehensive work knowledge, precedent and established legislation, policy, procedures and guidelines to situations involving complexity and sensitivity which require considerable interpretation and analysis
  • Provide advice on compliance with specifications or standards
  • Undertake and coordinate investigations and audits
  • Conduct and report on quality audits
  • Educate employees in correct decision making practices
  • Encourage quality decision making within the agency
  • Under general supervision, undertake analysis and investigation to produce intelligence products in line with the required standards
  • Provide advice on regulatory issues within a specialist area
  • Prepare financial investigations, litigation files and objection decisions
  • Manage legal processes, prepare draft legal documents, conduct mediation and inform clients and stakeholders of processes and procedures
  • Prepare briefing material and analytical reports

Professional/Technical Functions

Roles at this level may:

  • Provide expert advice and interpretation within technical or professional area, including preparing relevant strategic advice where appropriate
  • Participate in and/or provide professional supervision including review of professional practice where required
  • Provide quality assurance and case review for peers and lower classification levels
  • Undertake scientific analysis and testing of a technical and specialised nature
  • Conduct research and analysis on complex matters within area of expertise and draft publications where applicable
  • Undertake research, analysis, integration and evaluation of technical information and/or scientific data
  • Contribute to the establishment and implementation of new services and systems within the agency
  • Contribute to the identification and implementation of systems improvement initiatives
  • Liaise with relevant professional bodies and associations
  • Liaise with internal and external professionals to resolve assessments, complete assessments or make referrals and ensure positive outcomes
  • Provide professional services including case management and case reviews for complex cases
  • Appear for routine matters in external jurisdictions on behalf of the agency
  • Maintain professional knowledge and continue to develop knowledge and expertise in relation to professional skills and professional regulatory requirements
  • Have oversight of training and development programs
  • Prepare procedural or technical manuals and guidelines for clearance by senior employees
  • Manage projects of a technical and specialised nature
  • Undertake technical laboratory or field work
  • Oversee trials or investigations of new technical developments
  • Develop, implement and evaluate draft marketing and communication strategies and write copies for internal and external communication channels
Last reviewed: 
31 May 2018