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Work Level Standard - APS Level 5


An APS Level 5 employee would generally be required to undertake work that is moderately complex to complex in nature and operate under limited direction. They are accountable for organising their workflow and making independent decisions relating to an area of responsibility. Employees at this level provide policy advice within an area of specialisation with advice based on policies and legislation. APS 5 employees undertake specialist or technical research and analysis, conduct investigations, and undertake procedural, clerical, administrative support or operational tasks. Employees may have a considerable public contact role and may be required to communicate with and provide advice to a wide variety of customers and external stakeholders. Work may include supervision of lower level employees and responsibility for managing staff performance, allocating work and identifying opportunities for on-the-job training. Generally, the work of an APS 5 is characterised by one or more of the following:

Leadership and Accountability

  • Provide technical expertise that contributes to business unit outcomes.
  • Provide professional and policy advice within an area of specialisation.
  • Have accountability for tasks and decisions and supports less experienced employees in achieving their goals through the provision of guidance and quality assurance.
  • Develop plans and objectives for short-term tasks of the work area and contribute to strategic planning for longer-term initiatives of the section.
  • Apply innovation initiatives to maximise the benefits of change and contributes to the improvement in quality and efficiency of services.
  • Assist with audits and maintaining appropriate risk management programs.

Job Context and Environment

  • Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to a specific work area.
  • Have sound understanding of the impact of the work area on longer-term strategic, political or operational outcomes for the agency/program.
  • Require awareness of changes in the broader work environment that may impact on work objectives.
  • Maintain a well-developed understanding of relevant legislation and policy frameworks.

Independence and Decision-making

  • Work independently or under limited guidance in relation to their area of expertise. Complex or difficult issues are discussed with team leaders or experts.
  • Make decisions that may impact on the overall outcomes for the work area and its stakeholders. Decisions may have a minor effect externally within approved policy and operational parameters.
  • Exercise judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures, under the support and general direction of a higher classification level.
  • Make decisions within defined parameters and set new precedents based on sound subject matter knowledge and professional judgement.
  • Perform objective and systematic research and analysis to obtain accurate conclusions based on evidence.
  • Identify problems or issues and resolve or establish treatments to mitigate.

Stakeholder Management

  • Liaise with internal and external stakeholders on policy, project or operational issues.
  • Respond to stakeholder needs and expectations.
  • Develop and maintain internal and external relationships.
  • Support internal and external networks.
  • Represent the work area or agency at meetings, conferences and seminars.
  • Contribute to providing support to stakeholders through change.

Management Diversity and Span

  • Have a supervisory role and coordinate the workflow and outcomes of a small team performing related tasks.
  • Conduct quality assurance activities for the outputs of lower level employees.
  • Role may also be required to undertake specialist or technical research and analysis, conduct investigations and provide advice on policies and legislation.
  • Contribute to the setting of the direction of work priorities and practices, monitoring work flow and identifying training needs for lower classification levels.
  • Participate in performance management processes, including providing performance feedback for supervised employees.
  • Assist in the management of corporate functions including human resources, property, information technology security and finances.


Service Delivery

Roles at this level may:

  • Manage relationships and negotiate with customers in more complex matters, resolve escalated customer issues and refer these to appropriate service channels when necessary
  • Liaise with internal and external stakeholders to ensure positive customer outcomes
  • Manage more complex customer enquiries via telephone, email and written correspondence, including in the context of non-routine circumstances
  • Provide specific program, service or policy information to customers
  • Monitor and ensure customer service standards are met by the team
  • Gather, analyse and report on customer feedback obtained from a number of sources
  • Prepare correspondence and reports including emails and letters on routine and more complex matters
  • Undertake or oversee buildings management services
  • Provide specialist assistance and advice to key customer groups to achieve outcomes within legislative and policy guidelines
  • Monitor the quality of products and processes and adjust as necessary
  • Assist in contract management and administration
  • Assist in and support staffing processes

Program and Project Management

Roles at this level may:

  • Perform research work and analysis including contribution to the preparation of reports on relevant program activities and/or project milestones
  • Co-ordinate and participate in contract management including developing scope, managing tendering processes and monitoring contract performance
  • Provide advice and technical expertise in specific areas of project work
  • Oversee databases and undertake data quality assurance
  • Process analytical results and present data into formats suitable for interpretation
  • Assist with risk assessment and risk management activities for a project or program
  • Manage expenditure, analyse and report on financial information
  • Approve or certify payments, entitlement and other forms of expenditure with appropriate delegation
  • Reconcile invoices and initiate investigation where necessary
  • Assist with implementing programs administered by the agency
  • Assist in project management and coordination activities
  • Undertake and manage moderately complex projects under the direction of higher classification levels
  • Contribute to the delivery of training programs
  • Co-ordinate the allocation and submission of briefs
  • Draft briefing papers for higher classification levels


Roles at this level may:

  • Interpret and draft policy and procedural directions within specialist area
  • Assist in the development of policy documents for review and publication
  • Formulate, draft and review policy and procedure directions within specialist area
  • Provide technical advice in specific areas of policy
  • Liaise with internal and external stakeholders and represent the work area in relation to policy development

Regulatory Functions

Roles at this level may:

  • Research, interpret and apply less complex legislation
  • Check adherence with legislation, interpret legislation and provide advice
  • Apply work knowledge, precedent and established legislation, policy, procedures and guidelines to situations involving complexity and sensitivity which require considerable interpretation and analysis
  • Determine and report on compliance with specifications and/or standards
  • Conduct investigations
  • Prepare drafts of audit and investigation findings
  • Conduct quality audits
  • Provide advice and education to stakeholders to colleagues to increase their knowledge of legislation
  • Prepare financial investigations, litigation files and objection decisions
  • Attend court and give evidence
  • Assist in the preparation of briefing material and analytical reports

Professional/Technical Functions

Roles at this level may:

  • Provide advice and interpretation within technical or professional area
  • Participate in professional supervision including peer and supervisor review of professional practice where required
  • Process testing results and collate data
  • Undertake research, analysis, integration and evaluation of technical information
  • Process analytical results and present data into formats suitable for scientific interpretation
  • Undertake systems testing within prescribed parameters
  • Assist and draft with identification and implementation of systems improvement initiatives
  • Liaise with other internal or external professionals to resolve assessments, complete assessment or make referrals
  • Under limited supervision, provide professional assessments and interventions
  • Undertake activities to develop knowledge and expertise in relation to professional skills
  • Design and develop technical training courses
  • Assist with and draft the preparation of procedural or technical manuals and guidelines
  • Draft information packages and other communications products
  • Undertake more complex installations and maintenance of technical equipment
  • Use analytical instruments and equipment
  • Development of ongoing operation of maintenance programs
  • Develop innovative processes for technologically advanced equipment where significant training and development are required
  • Assist in developing, implementing and evaluating marketing and communication strategies
  • Perform advanced trade/manufacturing specialist activities
  • Use complex computer controlled machinery
Last reviewed: 
31 May 2018