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Work Level Standard - APS Level 2


An APS Level 2 employee would generally be required to undertake straightforward tasks, work under routine direction against established priorities and procedures while exercising some autonomy. Employees at this level are responsible for the completion of allocated tasks within required timeframes and producing work that is subject to close monitoring and checking by more senior staff. APS 2 employees may be required to undertake procedural, clerical, administrative support and operational tasks and may provide initial coaching and support to new or less experienced colleagues. Generally, the work of an APS 2 is characterised by one or more of the following:

Leadership and Accountability

  • Provide advice to other employees on technical and procedural issues related to the immediate work area.
  • Have accountability for the completion of allocated tasks within required timeframes and compliance with set procedures.
  • Contribute ideas to the development of work area goals and objectives.
  • Contribute ideas and participate in the implementation of change in the workplace.
  • Identify and actively manage risks that will affect day-to-day work

Job Context and Environment

  • Have a general understanding of the role and functions of the agency; aware of issues that may impact on the delivery of allocated work tasks.
  • Have basic understanding of the impact of the work area on strategic, political or operational outcomes for the program.
  • Have a basic understanding of relevant legislation, and policy frameworks

Independence and Decision-making

  • Work is undertaken under general guidance, but direct guidance may be needed in relation to complex tasks/assignments or in unfamiliar situations.
  • Work is generally subject to extensive procedural, supervisory and other controls with some reliance on individual expertise.
  • Work at this level involves the application of knowledge and skills to basic administrative and operational tasks by referring to set procedures.
  • Some decisions may require discretion and judgement.
  • Make decisions of a procedural or administrative nature, which may have a low impact on the work area or specific function.
  • Provide preliminary work for research tasks in a specific area of knowledge or specialisation.
  • Obtain the cooperation of others to resolve minor problems to comply with technical or administrative requirements.

Stakeholder Management

  • Liaise with stakeholders to respond to routine enquiries, obtain and provide information on straightforward matters and refer complex enquiries to higher classification levels.
  • Provide high quality client service to internal and external clients.
  • Support and maintain effective stakeholder relationships.

Management Diversity and Span

  • Have responsibility for basic administration of the work area. Roles may be required to undertake routine procedural, clerical, administrative support and operational tasks.
  • Have minimal supervisory functions but may provide on-the-job training to support the development of lower classification levels on routine practices and provide guidance and advice.
  • Train and support the development of lower classification levels in routine and non-routine procedures.
  • Working in and contributing to a team environment and managing own work priorities, often in the context of meeting tight deadlines.


Service Delivery

Roles at this level may:

  • Provide information to customers on basic and routine procedures, guidelines and policy
  • Retrieve information and respond to written and telephone requests for routine information from customers
  • Obtain cooperation of others in the resolution of minor problems to comply with technical and administrative requirements
  • Request routine information from customers
  • Provide administrative support to work area
  • Contribute to the operations of the work area
  • Undertake routine tasks associated property management
  • Receive, check and acquit stores

Program and Project Management

Roles at this level may:

  • Maintain registers and information databases including data entry and data retrieval
  • Check the accuracy of information
  • Create and maintain files and records
  • Undertake basic coding and classification of records
  • Process invoices

Technical Functions

Roles at this level may:

  • Undertake basic data entry and retrieval
  • Undertake straightforward technical tasks associated with trials, experiments, reviews, preliminary investigations or inspections
  • Update and maintain information and data systems to support technical functions
  • Maintain knowledge of procedures and tasks relevant to own work
  • Operate a range of equipment requiring technical knowledge
  • Undertake straightforward planning in relation to technical work
Last reviewed: 
31 May 2018