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Work Level Standard - APS Level 1


An APS Level 1 employee would generally be required to work under close direction to undertake routine and basic tasks against clearly defined and established priorities and procedures. Employees at this level are responsible for the completion of allocated tasks within required timeframes and producing work that is subject to close monitoring and checking by more senior staff. APS 1 employees may be required to undertake procedural, clerical, administrative support and operational tasks. Employees do not have supervisory or management responsibilities. Generally, the work of an APS 1 is characterised by one or more of the following:

Leadership and Accountability

  • Have responsibility for the basic administration of the work area.
  • Roles may be required to undertake routine procedural, clerical, administrative support and operational tasks.
  • Provide procedural advice and respond to straight-forward requests for information to stakeholders.
  • Have responsibility for the completion of allocated tasks within required timeframes and compliance with set procedures.
  • Participate in the development of work area goals and objectives.
  • Participate in the implementation of change and contribute to the improvement of quality and efficiency of services and work processes.
  • Identify and manage risks that affect day-to-day tasks.

Job Context and Environment

  • Have a basic understanding of the agency’s role and functions.
  • Have a basic understanding of the impact of the work area on strategic, political or operational outcomes for the program.
  • Have basic understanding of relevant legislation and policy frameworks.

Independence and Decision-making

  • Work under close direction is provided at this level with specific guidance, instructions and regular checking of work and work priorities.
  • Work is subject to comprehensive procedural, supervisory and other controls.
  • Make decisions that are based on defined outcomes, priorities and performance standards, that have a minor impact on own work area.
  • Make decisions that relate only to administrative processes/tasks. Work is undertaken according to established practices and procedures.
  • Provide an administrative support role to other employees involved in research and investigative work.
  • Resolve minor problems and provide procedural assistance to stakeholders.

Stakeholder Management

  • Liaise with stakeholders on routine matters/tasks.
  • Liaise with other areas within the agency, acting in a support role to arrange basic requirements of routine work activities.
  • Support effective stakeholder relationships.

Management Diversity and Span

  • Roles at this level do not have supervisory or management responsibilities.
  • Perform administrative tasks with a high level of accuracy and manage own workload.
  • Maintain a system of accurate records and produce routine information from the data.


Service Delivery

Roles at this level may:

  • Resolve minor problems
  • Provide advice on routine queries/issues within the constraints of policy/procedures
  • Respond to requests for straightforward, routine information from customers using pro-forma responses and agreed formats
  • Contact customers to discuss straightforward issues such as change of contact details and basic payment matters
  • Provide general administrative support
  • Contribute to the operations of the work area
  • Undertake routine tasks associated with property/maintenance
  • Maintain office equipment, stores and supplies for a work area
  • Undertake routine labouring tasks
  • Undertake routine cleaning functions
  • Make minor repairs and maintenance to buildings and grounds

Program and Project Management

Roles at this level may:

  • Gather basic information and use databases including basic data entry and retrieval
  • Check the accuracy of recorded information
  • Maintain work area files and recording systems
  • Receive, dispatch and record correspondence, documents and files

Technical Functions

Roles at this level may:

  • Use precision measuring instruments to carry out work
  • Take accurate measurements
  • Maintain knowledge of procedures and tasks relevant to own work
  • Operate basic machinery and equipment
Last reviewed: 
31 May 2018