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Who are we? Your AGLN Townsville Committee

Nicole Dykstra (Chair) – Australian Taxation Office

Nicole has recently taken up a new role as acting Deputy Commissioner, Client Engagement Group Strategy and Performance. Previous to this, Nicole was an Assistant Commissioner in the ATO’s Superannuation business line and provided strategic leadership for the ATO's SuperStream initiative. Nicole began her career in the ATO as a graduate and has undertaken many varied roles. This has ranged from the CFO's executive assistant right through to leading an organisational review to establish the ATO's independent review function for large business. Nicole also spent a number of years providing key financial advice to the CFO and ATO Executive. Nicole is the only SES located in Townsville and is the site champion for our Townsville site. Nicole’s active leadership has led to a number of positive outcomes across the site.

Kim Szandro – Australian Taxation Office

Kim is a director leading the ATO’s Client Experience Integration & Committee Support team. She specialises in working with business to ensure the change impacts on clients and staff are considered and managed in an integrated way. Kim has significant experience in implementing large scale change initiatives from design through to implementation and embedding in business. With over 19 years’ experience focusing on continuous business improvement, she has a broad understanding of ATO business and people management. Kim is committed to providing clients with innovative integrated solutions to embrace digital transformation, improve delivery outcomes, and enhance operational efficiency. Kim is passionate about reinventing and reimagining the possibilities ahead.

Will Randolph – Department of Defence

As the Base Support Manager Lavarack Barracks, Will is responsible for the relationship between the Service Delivery Division, and the Defence service partners that reside within the Lavarack Barracks base area (from Gladstone in the South to Cowley Beach in the north. This includes the delivery of the wide range of contracted and directly delivered products and services. Will administers a team of 8 staff that manage the base area, located in Townsville.

Lisa Stevenson – Department of Defence

Lisa is a professional leader and administrator with 18 years public service experience with the Department of Defence and the Child Support Agency. Lisa is the Assistant Director of Service Delivery Assurance and leads the teams that coordinate assurance and governance activities for the Base Services and Relocation and Housing contracts across QLD, SA and NT. Previous roles undertaken by Lisa in Defence include: Contract Governance Manager, Base Services Manager, Base Operations Manager and Executive Officer. Lisa undertook a variety of roles in the Child Support Agency from Customer Service Officer to Senior Case Manager. Lisa has completed the Public Sector Management Program (Grad Cert), Diploma in Government – Contract Management, Diploma in Quality Management System Auditing, Diploma in Project Management, Leading for Reform, Odyssey Leadership Progam, Consolidated Complex Procurement, Professionalising Contract Management.

Ashley Morgan – Department of Human Resources

Ashley Morgan is an Executive Level 2 Region Manager with the Department of Human Services delivering regional Enabling and Support services within the service delivery area of the department. Ashley works with Managers to provide a range of property, HR and financial support services in addition to leading several service delivery centres connecting Australians to the services that they need. Ashley believes the role of the Australian Public Service is essential in policy development and the provision of Government services. As a leader, Ashley has a responsibility to ensure that the quality and quantity of the work produced and outcomes achieved by the teams he leads, maintains Government confidence in the Public Service. Ashley is particularly interested in the potential of technology to deliver both improved flexibility and productivity. Ashley has worked in several Commonwealth Government departments during his career and has lead teams across a broad spectrum of responsibilities from HR and payroll through to fraud and cash economy field operations.

Simon Banks – Great Barrier Reef Marine Park Authority

Dr Simon Banks is the General Manager, Great Barrier Reef Operations at the Great Barrier Reef Marine Park Authority. He is responsible for the Authority’s Field Management Program, Indigenous Partnerships Program, Reef HQ Great Barrier Reef Aquarium and Legal Services. Simon is Chair of the Authority's Workplace Health and Safety Committee and Security Committee. Simon is an experienced executive who has worked in natural resource management for close to 25 years. Prior to joining the Authority, Simon was a senior executive in the Commonwealth Department of the Environment and Energy. Key roles included managing the environmental assessments and approvals area and the management of Commonwealth environmental water in the Murray Darling Basin. Simon’s previous experience also includes working for New Zealand’s Department of Conservation where he was responsible for their marine conservation program and heading delegations for the Agreement for the Conservation of Albatrosses and Petrels. Simon has also worked for the Queensland and NSW state governments on marine park policy and regional forest agreements.

 

Adrienne Power – Great Barrier Reef Marine Park Authority

Adrienne is currently the Director of the Great Barrier Reef Marine Park Australia’s (GBRMPA) Reef HQ Aquarium. Reef HQ is the National Education Centre for the Great Barrier Reef and in this role Adrienne leads and supports a team in raising awareness of Reef conservation and protection through presenting world-class living exhibits, complemented by thematic and interactive educational experiences. Adrienne is dedicated to working with others to add value, create, sustain and deliver high performance through effective human resource, business and performance management. Passionate about building capability in others, a success has been the development and implementation of an on-the-job coaching program for APS2-APS4 staff in high volume transactional service delivery teams. More broadly learning and development, workforce planning, recruitment, strategic policy development and advice, along with leadership are some of Adrienne’s key skills. These skills along with a focus on innovation and creativity have allowed Adrienne to support teams across a number of Commonwealth agencies to streamline and adopt best practice approaches to workload and people management. Adrienne is a career public servant who has embraced opportunities to be mobile and expand her skills within a regional location (Townsville). After joining the Australian Public Service in 1994 with the then Department of Education, Employment and Training, Adrienne has also worked for the Australian Taxation Office, Child Support Agency and Department of Defence.

Jordan Moore – Digital Transformation Agency

Jordan is currently developing the performance framework for the Digital Transformation Agency. Jordan joined the DTA to establish the Policy, Strategy and User Experience responsibility for myGov, having been the head of myGov prior to this at the Department of Human Services. Since joining the DTA he has helped to establish the roadmapping functions, and a strategic partnership with the Department of Industry focusing on Business Registers. He has also delivered several large ICT projects at DHS including the first authenticated smartphone application and Document Lodgement Service.

Kim Willoughby – Australian Taxation Office

Kim Willoughby is an Executive Officer in Small Business and currently has responsibility as the Site Leader for the ATO in Townsville. She provides strategic leadership for the ATO site in Townsville (with over 300 staff) and also has a business role in the Small Business Practice Management stream with a focus on quality. Kim has predominantly worked in the Small Business space in her 15 years of service with the ATO, including roles in case leadership and technical support. As the Site Leader of the ATO Townsville site, Kim is committed to ensuring the ATO contributes and supports business events in our Townsville region.

Sonia Lomman – National Disability Insurance Agency

Sonia is currently a Corporate Director with the National Disability Insurance Agency (NDIA). Sonia has been in the public sector for more than 14 years, including various roles with the Chief Financial Officer (CFO) Division and in budget advisory roles providing strategic and operational advice to senior executive with front line business responsibilities. In her current position, Sonia is responsible for scheme implementation, HR, finance and front office functions in the Queensland North region.  This work enables the region to meet its crucial bilateral targets as it heads towards full scheme and includes stewarding best practice in financial management, leadership, people management, and process development.

Aaron Guilfoyle – Commonwealth Director of Public Prosecutions

Aaron is a Barrister-at-Law and the Assistant Director of the Townsville, Cairns and Darwin Branch of the Revenue and Benefit Fraud Practice Group and is a member of the CDPP’s senior executive.  He commenced his career with the CDPP in Townsville in 2001, and has held a variety of positions, including as a Senior Federal Prosecutor in Townsville (2005-2008) and Principal Federal Prosecutor in Cairns (2009-2010).  Prior to commencing as the Assistant Director in Townsville, Aaron was the Assistant Director of the Sydney Branch of the Illegal Imports and Exports, Human Exploitation and Border Protection Practice Group (2015-2016).  Aaron has been responsible for a large number of high profile and complex prosecutions across a number of States and Territories.  He currently holds national liaison responsibility for the CDPP’s work with GBRMPA, AMSA, AFMA, DoEE, and regional responsibility with DHS and the AFP.

Neilia Humphries – Department of Defence