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Terms and conditions


For APS-EL Programs (excluding EL2 Leadership program):

Registrations can be completed online via APS Learn

For SES and EL2 Leadership programs:  

Registration must be on a completed registration form and emailed to leadership [at] apsc.gov.au

A response email will be sent to the nominated email address to confirm registration and program availability.

An invoice will be issued within 48 hours of the registration process being finalised. The total amount due and payment options are detailed on the invoice. Payment is required within 30 days of the date of the invoice.


Changes to nominated program attendees must be notified to the National Calendar Team (for APS-EL programs) or the Leadership Development Team (for SES and EL2 Leadership programs) before the program commencement date.

Note: Some programs have pre-program activities and, therefore, any substitutions should be notified to the Centre at least one week out from the commencement of the program.

Rescheduling and refunds

Requests for attendance rescheduling or refund must be made in writing (email is acceptable) and must be received 30 calendar days before the start of the program.

No refund of fees will be made for non-attendance or cancellations made within 30 calendar days of the program commencement date unless a request is made to the Commission to consider special circumstances (refer below).

Special circumstances

The Commission may review its rescheduling and refund conditions in special circumstances. These are:

  • Medical: where a participant's medical condition has changed to such an extent that he or she is unable to attend.
  • Exceptional circumstances that prevent the participant from attending the program. This will be assessed by the Commission on a case by case basis.

Evidence supporting the claim for refund may be requested before a reschedule or refund will be considered.

Fees charged

Fees for each program are provided on each program page and on the National Training Calendar.

Fees include materials (i.e. workbooks and courseware) that form part of the program preparation.

Participants are responsible for their own travel and accommodation arrangements.

Goods and Services Tax (GST)

Fees will not incur GST if the payment is:

  • between government-related entities
  • the payment is covered by an appropriation
  • the amount of the charge does not exceed the actual or anticipated cost of providing the good or service.

Goods and services provided to other entities (i.e. that are not a government-related entity) will incur a charge of 10% for GST if that good or service is normally a taxable supply for GST purposes.

Other conditions

The Commission reserves the right to cancel, postpone or re-schedule training and programs due to low enrolments or unforeseen circumstances. The Commission may also change fees, dates, locations, content, guests or conveners, or methods of presentation at its discretion. The Commission will endeavor to provide reasonable notice to participants of these changes.

The Commission accepts no liability for any losses incurred as a result of changes to the program details.


Your information is collected for the purpose of the Public Service Commissioner's functions under the Public Service Act 1999. [external link] This includes coordinating APS-wide training and career development opportunities and recording in the State of the Service report. It will be used for course administration, statistical analysis and evaluation of programs. Some details may be disclosed to your home agency for administrative and statistical and monitoring purposes. Your information may be used to distribute information about other Commission-run or sponsored opportunities and to maintain the Commission's databases. Occasionally mailing lists are made available to entities with related functions.

Sensitive information such as an attendee's dietary requirements and cultural status may be retained on our databases for their future attendance at our programs.

For further information related to collection of personal information please refer to Collection Notices.

If you do not wish to have your information used for these stated purposes, you must email web [at] apsc.gov.au  

Last reviewed: 
2 April 2019