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Survey questions

Annex A: 2011 APS Micro-Agency Employee Survey

About you

1. What is your age?

  1. < 25 years
  2. 25 – 29 years
  3. 30 – 34 years
  4. 35 – 39 years
  5. 40 – 44 years
  6. 45 – 49 years
  7. 50 – 54 years
  8. 55 – 59 years
  9. 60 – 64 years
  10. > 64 years

2. What is your sex?

  1. Female
  2. Male

3. Which Australian Public Service (APS) agency do you work for?

  1. Australian Centre for International Agricultural Research
  2. Office of the Inspector-General of Intelligence and Security
  3. Office of the Renewable Energy Regulator
  4. Organ and Tissue Authority
  5. Australian Office of Financial Management
  6. Commonwealth Grants Commission
  7. Australian Sports Anti-Doping Authority
  8. Office of the Australian Information Commissioner
  9. Australian Institute of Family Studies
  10. Office of Parliamentary Counsel
  11. National Offshore Petroleum Safety Authority
  12. National Water Commission
  13. Inspector General of Taxation

3a: OPC respondents only. Which general work group are you in?

  1. Corporate Services
  2. Assistant Drafters
  3. SES and 2PCs

4. Where is your workplace?

  1. Australian Capital Territory
  2. Outside the Australian Capital Territory

5. What is your substantive classification level?

[This is the classification level you have either been engaged at, or were last promoted to. It does not mean the level you may be acting in, or temporarily performing at.]

  1. Trainee/Apprentice or Graduate
  2. APS 1 – 6 (or equivalent)
  3. EL 1 or EL 2 (or equivalent)
  4. SES
  5. Other

6. What is your total length of service in the APS?

[Please include all periods of service in the APS.]

  1. Less than 1 year
  2. 1 to less than 5 years
  3. 5 to less than 10 years
  4. 10 to less than 15 years
  5. 15 to less than 20 years
  6. 20 years or more

7. What is your employment category?

  1. Ongoing
  2. Non-ongoing
  3. Not sure

8. a. Do you have carer responsibilities?

  1. Yes
  2. No [Please go to question 9]

b. For whom do you have carer responsibilities? [Please select all that apply.]

  1. Child(ren) – under 5 years
  2. Child(ren) – 5 to 16 years
  3. Child(ren) – over 16 years
  4. Parent(s)
  5. Other relative(s) (not including parents or children)
  6. Partner
  7. Other [Please specify] ..

9. What is your highest completed qualification?

  1. Less than Year 12 or equivalent
  2. Year 12 or equivalent (HSC/Leaving certificate)
  3. Vocational qualification
  4. Associate diploma
  5. Undergraduate diploma
  6. Bachelor degree (including with Honours)
  7. Postgraduate diploma (includes Graduate certificate)
  8. Master’s degree
  9. Doctorate

Comment Box A: If you have any comments on the ‘About You’ section, please record them here.

General impression

14. Please rate your level of agreement with the following statements regarding your current job:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.I enjoy the work in my current job. 1 2 3 4 5 6
b.When needed, I am willing to put in the extra effort to get a job done. 1 2 3 4 5 6
c.My job allows me to utilise my skills, knowledge and abilities. 1 2 3 4 5 6
d.My work has become a fundamental part of who I am. 1 2 3 4 5 6
e.Overall, I am satisfied with my job. 1 2 3 4 5 6
f.My current job will help my career aspirations. 1 2 3 4 5 6
g.My job gives me a feeling of personal accomplishment. 1 2 3 4 5 6
h.I receive adequate recognition for my work contributions and accomplishments. 1 2 3 4 5 6
i.I receive adequate feedback on my performance to enable me to deliver required results. 1 2 3 4 5 6
j.I am satisfied with the recognition I receive for doing a good job. 1 2 3 4 5 6
k.I am fairly remunerated (e.g. salary, superannuation) for the work that I do. 1 2 3 4 5 6
l.I frequently try to help others who have heavy workloads. 1 2 3 4 5 6
m.I would be more productive if there was less ‘red tape’ (e.g. regulatory or administrative processes). 1 2 3 4 5 6
n.I volunteer to do things that are not required in order to help my agency. 1 2 3 4 5 6
o.I make suggestions to improve my work area. 1 2 3 4 5 6
p.I give up personal time for the sake of my work, even when I may not receive recognition for doing so. 1 2 3 4 5 6
q.I understand my responsibilities in relation to creating and maintaining records. 1 2 3 4 5 6
15. Please rate your level of agreement with the following statements regarding your immediate work group:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.The people in my work group feel they are valued for their contribution. 1 2 3 4 5 6
b.The people in my work group cooperate to get the job done. 1 2 3 4 5 6
c.The people in my work group share job knowledge with each other. 1 2 3 4 5 6
d.The people in my work group are honest, open and transparent in their dealings. 1 2 3 4 5 6
e.The people in my work group resolve conflict quickly when it arises. 1 2 3 4 5 6
16. Please rate your level of agreement with the following statements regarding your immediate supervisor:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.My supervisor encourages me to build the capabilities and/or skills required for new job roles. 1 2 3 4 5 6
b.My supervisor appropriately deals with employees that perform poorly. 1 2 3 4 5 6
c.My supervisor demonstrates honesty and integrity. 1 2 3 4 5 6
d.My supervisor works effectively and sensitively with people from diverse backgrounds. 1 2 3 4 5 6
17. Please rate your level of agreement with the following statements regarding the senior leadership group (i.e. the Senior Executive Service [SES]) in your agency:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.In my agency, the leadership is of a high quality. 1 2 3 4 5 6
b.My agency is well managed. 1 2 3 4 5 6
c.In my agency, communication between senior leaders and other employees is effective. 1 2 3 4 5 6
d.In my agency, senior leaders engage with staff on how to respond to future challenges. 1 2 3 4 5 6
e.In my agency, the most senior leaders are sufficiently visible (e.g. can be seen in action). 1 2 3 4 5 6
18. Please rate your level of agreement with the following statements regarding aspects of your agency’s working environment:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.My agency is a good place to work. 1 2 3 4 5 6
b.In general, employees in my agency effectively manage conflicts of interest. 1 2 3 4 5 6
c.In general, employees in my agency appropriately assess risk. 1 2 3 4 5 6
d.Employees in my agency feel they are valued for their contribution. 1 2 3 4 5 6
e.My agency places a high priority on the learning and development of employees. 1 2 3 4 5 6
f.My agency operates with a high level of integrity. 1 2 3 4 5 6
g.My agency deals with underperformance effectively. 1 2 3 4 5 6
h.Working at my agency is important to the way that I think of myself as a person. 1 2 3 4 5 6
i.When someone praises the accomplishments of my agency, it feels like a personal compliment to me. 1 2 3 4 5 6
j.When I talk about my agency, I usually say “we” rather than “they”. 1 2 3 4 5 6
k.My agency routinely applies merit[16] in decisions regarding engagement and promotion. 1 2 3 4 5 6
l.My workplace provides realistic performance expectations. 1 2 3 4 5 6
m.My workplace provides opportunities to increase knowledge and/or experience in my job. 1 2 3 4 5 6
n.My workplace provides access to effective learning and development. 1 2 3 4 5 6
o.My workplace provides good working relationships with my manager and colleagues. 1 2 3 4 5 6
p.Overall, my agency has sound governance[17] processes for effective decision making. 1 2 3 4 5 6
q.Change is managed well in my agency. 1 2 3 4 5 6
r.My workplace is good for my health and wellbeing. 1 2 3 4 5 6
s.Overall, I am satisfied with my agency. 1 2 3 4 5 6
19. Please rate your level of agreement with the following statements:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.I am proud to work in my current agency. 1 2 3 4 5 6
b.I would recommend my current agency as a good place to work. 1 2 3 4 5 6
c.I am satisfied with the opportunities for career progression in my current agency. 1 2 3 4 5 6
d.I feel a strong personal attachment to my agency. 1 2 3 4 5 6
e.My agency inspires me to do the best in my job. 1 2 3 4 5 6
f.My agency motivates me to help it achieve its objectives. 1 2 3 4 5 6
g.I am proud to work in the APS. 1 2 3 4 5 6
h.I would recommend the APS as a good place to work. 1 2 3 4 5 6
i.I am satisfied with the opportunities for career progression in the APS. 1 2 3 4 5 6

20. If asked to choose, which would you say you primarily consider yourself to be?

[Please select one category only.]

  1. An APS employee
  2. An employee of your agency

Comment Box B: If you have any comments on the ‘General Impressions’ section, please record them here.

Job satisfaction

21. Please indicate your level of satisfaction with each of the following workplace attributes in your current job:
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not sure
a.Regular feedback/recognition for effort 1 2 3 4 5 6
b.Chance to be innovative 1 2 3 4 5 6
c.Opportunities to utilise my skills 1 2 3 4 5 6
d.Opportunities to develop my skills 1 2 3 4 5 6
e.Good working relationships 1 2 3 4 5 6
f.Remuneration package (e.g. salary, superannuation) 1 2 3 4 5 6
g.Interesting work provided 1 2 3 4 5 6
h.Flexible working arrangements 1 2 3 4 5 6
i.Good manager 1 2 3 4 5 6
j.Other [Please specify] . 1 2 3 4 5 6

Comment Box C: If you have any comments on ‘Job Satisfaction’, please record them here.

Health and wellbeing

Employee wellbeing and work-life balance are critical concerns for managers; they are important in terms of overall impact on the individual, but also in terms of impact on ability to work productively. The questions in this section focus on some aspects of your wellbeing with the aim of determining what your agency can do to provide more support to employees.

Please note that your survey responses are confidential. All data and information collected from the survey will be stored appropriately and in accordance with the Privacy Act 1988.

22. On what basis are you employed?

  1. Full-time basis
  2. Part-time basis [Please go to question 25]
  3. Casual basis [Please go to question 25]
  4. Not sure [Please go to question 25]

23. How many hours are you usually expected to work in a fortnight4 in your current job?

  1. 75 hours or less
  2. More than 75 hours to less than 80 hours
  3. 80 to less than 90 hours
  4. 90 to less than 100 hours
  5. 100 to less than 120 hours
  6. 120 to less than 150 hours
  7. 150 hours or more
  8. Not applicable (e.g. graduated return to work)

24. In the last fortnight,[18] how many hours did you work in your current job?

[Please add any overtime or extra time worked and subtract any time off.[19]]

  1. 75 hours or less
  2. More than 75 hours to less than 80 hours
  3. 80 to less than 90 hours
  4. 90 to less than 100 hours
  5. 100 to less than 120 hours
  6. 120 to less than 150 hours
  7. 150 hours or more
  8. Not applicable (e.g. graduated return to work, on leave for whole fortnight)

25. Considering your work and life priorities, how satisfied are you with the work-life balance in your current job?

  1. Very satisfied
  2. Satisfied
  3. Neither satisfied nor dissatisfied
  4. 4 Dissatisfied
  5. 5 Very dissatisfied
26. In the last fortnight, how many days did you take of the following types of unplanned leave? [Please exclude annual leave, long service leave, adoption leave, purchased leave, parental leave, flex leave, jury duty, emergency services duty.]
Leave type Number of days
a. Sick (due to personal illness, injury or to undergo an unplanned or planned medical procedure, whether paid or unpaid, regardless of duration)  
b. Carer’s (to provide care or support for a member of your immediate family or household, whether paid or unpaid, regardless of duration)  
c. Compensation (resulting from work-related personal injury/disease and accepted by Comcare, excludes time spent on rehabilitation programs where they take place at the workplace in paid employment)  
d. Miscellaneous/other (taken in the event of an unexpected emergency, whether paid or unpaid, regardless of duration)  
e. Unauthorised (not supported or approved by management, whether paid or unpaid, regardless of duration)  
27. Does your agency offer health and wellbeing programs to employees on the following issues:
Yes No Not sure
a.General lifestyle/health/fitness

(e.g. counselling or periodic assessments)
1 2 3
b.Ergonomics (e.g. workstation assessments) 1 2 3
c.Smoking 1 2 3
d.Alcohol use 1 2 3
e.Diet 1 2 3
f.Exercise 1 2 3
g.Mental health 1 2 3
h.Other [Please specify] .. 1 2 3
28. In the last 12 months, how frequently have you accessed any available health and wellbeing programs:
NA* Always Often Sometimes Rarely Never
* i.e. You do not have (or are unsure of your) access to these health and wellbeing programs or you do not require them.
a.General lifestyle/health/fitness (e.g. counselling or periodic assessments) 1 2 3 4 5 6
b.Ergonomics (e.g. workstation assessments) 1 2 3 4 5 6
c.Smoking 1 2 3 4 5 6
d.Alcohol use 1 2 3 4 5 6
e.Diet 1 2 3 4 5 6
f.Exercise 1 2 3 4 5 6
g.Mental health 1 2 3 4 5 6
h.Other [Please specify] . 1 2 3 4 5 6
29. In the last 12 months, how effective have you found the health and wellbeing programs you have accessed:
NA* Highly effective Somewhat effective Not effective
* i.e. You have not accessed these health and wellbeing programs.
a.General lifestyle/health/fitness

(e.g. counselling or periodic assessments)
1 2 3 4
b.Ergonomics (e.g. workstation assessments) 1 2 3 4
c.Smoking 1 2 3 4
d.Alcohol use 1 2 3 4
e.Diet 1 2 3 4
f.Exercise 1 2 3 4
g.Mental health 1 2 3 4
h.Other [Please specify] .. 1 2 3 4
30. Based on your experience in your current job, please respond to the following statements:
Always Often Sometimes Rarely Never
a.I am pressured to work long hours. 1 2 3 4 5
b.I have to work very fast. 1 2 3 4 5
c.I have to work very intensively. 1 2 3 4 5
d.I have unrealistic time pressures. 1 2 3 4 5
e.I can decide when to take a break. 1 2 3 4 5
f.I have a say in my own work speed. 1 2 3 4 5
g.I have a choice in deciding what I do at work. 1 2 3 4 5
h.I have a choice in deciding how I do my work. 1 2 3 4 5
i.I can rely on my supervisor to help me out with a work problem. 1 2 3 4 5
j.I can talk to my supervisor about something that has upset or annoyed me about work. 1 2 3 4 5
k.I am supported through emotionally demanding work. 1 2 3 4 5
l.My supervisor encourages me. 1 2 3 4 5
m.If work gets difficult, my colleagues will help me. 1 2 3 4 5
n.I get help and support I need from colleagues. 1 2 3 4 5
o.I get the respect I deserve from my colleagues. 1 2 3 4 5
p.My colleagues are willing to listen to my work-related problems. 1 2 3 4 5
q.There is friction or anger between colleagues. 1 2 3 4 5
r.I am subject to unkind words or behaviour. 1 2 3 4 5
s.I am subject to bullying at work. 1 2 3 4 5
t.Relationships at work are strained. 1 2 3 4 5
u.I am clear what is expected of me at work. 1 2 3 4 5
v.I know how to go about getting my job done. 1 2 3 4 5
w.I am clear what my duties and responsibilities are. 1 2 3 4 5
x.Staff are consulted about change at work. 1 2 3 4 5
y.I have sufficient opportunities to question managers about change. 1 2 3 4 5
z.When changes are made, I am clear how they will work out in practice. 1 2 3 4 5

Comment Box D: If you have any comments on ‘Health and Wellbeing’, please record them here.

Recruitment and retention

31. a. In the last 12 months, have you applied for a job in the APS?

[Please select all that apply]

  1. Yes, in my agency
  2. Yes, in another APS agency
  3. No [Please go to question 32]
  4. Not sure [Please go to question 32]

b. Based on your most recent experience in applying for a job in the APS, what was the outcome of the process?

  1. I was offered the job
  2. I was not offered the job
  3. I withdrew my application [Please go to question 32]
  4. Availability of the job was withdrawn [Please go to question 32]
  5. The process is not yet complete [Please go to question 32]
  6. Other [Please specify, and then go to question 32] .………………….

c. Based on your most recent experience in applying for a job in the APS, approximately how long did it take from when you submitted your application to you being offered the job, or to being advised that you were not a successful applicant?

  1. I was not advised (e.g. the agency where I applied had a policy of only contacting candidates who were shortlisted)
  2. 1 month or less
  3. 1 to less than 2 months
  4. 2 to less than 3 months
  5. 3 to less than 4 months
  6. 4 months to less than 9 months
  7. 9 months to less than 18 months
  8. 18 months or more
d. Based on your most recent experience in applying for a job in the APS, please rate your level of agreement with the following statements:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree NA
i.I found the process overly demanding. 1 2 3 4 5 6
ii.I found the process difficult to understand. 1 2 3 4 5 6
iii.I thought the process took far too long to complete. 1 2 3 4 5 6
iv.I believe that the process was transparent. 1 2 3 4 5 6
v.I believe that the process was conducted efficiently (e.g. streamlined processes). 1 2 3 4 5 6
vi.I believe that the process was fair. 1 2 3 4 5 6
vii.I was provided adequate opportunity to seek feedback on my application, interview and/or other selection method used. 1 2 3 4 5 6
viii.I was left with a positive impression of the agency following the selection process. 1 2 3 4 5 6

32. Please provide comment on what factors attracted you to your current job

 

33. Please provide comment on whether your expectations have been met for these attraction factors.

 

34. Do you intend to leave your agency in the next two years?

[Please select all that apply]

  1. Yes, to retire [Please go to question 36]
  2. Yes, to pursue a job in another APS agency
  3. Yes, to pursue a job outside the APS
  4. Yes, to study [Please go to question 36]
  5. Yes, other [Please Specify]
  6. No [Please go to question 37]
  7. Not sure [Please go to question 37]
35. Please rate the importance of each of the following in making your decision to leave your agency in the next two years:
Very important Somewhat important Not important Not sure NA
a.My desire to relocate 1 2 3 4 5
b.My desire to gain further experience 1 2 3 4 5
c.My desire to try a different type of work or seeking a career change 1 2 3 4 5
d.My interests do not match the responsibilities of my current job 1 2 3 4 5
e.The lack of opportunity to work on innovative or ‘leading edge’ projects in my current job 1 2 3 4 5
f.The lack of future career opportunities in my current agency 1 2 3 4 5
g.The lack of recognition in my current agency for doing a good job 1 2 3 4 5
h.Promotions in my current agency are generally not based on fair and transparent recruitment processes 1 2 3 4 5
i.Senior leadership in my current agency is of a poor quality 1 2 3 4 5
j.My current remuneration package 1 2 3 4 5
k.Other [Please specify] 1 2 3 4 5

36. a. If you are intending to leave the APS, would you consider returning to work in the APS in the future?

  1. Yes
  2. No
  3. Not sure
  4. Not applicable – I do not intend to leave the APS in the next two years [Please go to question 37]

b. What factors would influence your decision to return (or not) to the APS

(e.g. availability of non-ongoing work, family priorities, flexible working arrangements etc.)?

 

37. Have you been at your current substantive classification level for at least five years?

  1. Yes
  2. No [Please go to Comment Box E]
  3. Not sure [Please go to Comment Box E]
38. How has the work at your current classification level over the last five years or more changed in relation to your:
Increased greatly Increased slightly Neither increased nor decreased Decreased slightly Decreased greatly Not sure
a.Responsibility for managing staff? 1 2 3 4 5 6
b.Level of financial delegation? 1 2 3 4 5 6
c.Size of budget? 1 2 3 4 5 6
d.Responsibility for managing sensitive stakeholder relationships? 1 2 3 4 5 6
e.Requirement to deal with a complex working environment? 1 2 3 4 5 6
f.Level of autonomy or independence? 1 2 3 4 5 6
g.Job requirements in terms of skills, knowledge or qualifications? 1 2 3 4 5 6
h.Workload (e.g. the number or size of tasks to be completed within a given timeframe)? 1 2 3 4 5 6

Comment Box E: If you have any comments on ‘Recruitment and Retention’, please record them here.

Individual performance

The following questions explore general work performance and your experiences with performance assessment systems in your agency.

42. Do you have a documented performance plan for your current job?

  1. Yes
  2. No

43. a. Have you received formal individual performance feedback in your current agency in the last 12 months?

  1. Yes
  2. No [Please go to question 44]

b. From which sources did you receive formal individual performance feedback in the last 12 months? [Please select all that apply]

  1. Someone more senior (other than your supervisor)
  2. Your supervisor
  3. Co-worker
  4. Someone more junior than you
  5. Client
  6. Consultant/service provider
  7. Representative of another APS agency
  8. Minister or ministerial adviser
  9. Other [Please specify]
c. Please rate your level of agreement with the following statements:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
i. The way in which the performance feedback session was conducted provided me with the assistance/ guidance I needed.

1

2 3 4 5 6
ii.My most recent performance review will help me improve my performance. 1 2 3 4 5 6
iii.My learning and development needs were adequately considered as part of the performance feedback discussion. 1 2 3 4 5 6
iv.My performance feedback discussion included how my performance aligns with the APS Values and Code of Conduct. 1 2 3 4 5 6
v.My performance feedback discussion included how my performance aligns with business outcomes. 1 2 3 4 5 6

d. If you disagreed in question 43cii that your most recent performance review will help you improve your performance, please explain why

 

44. Please respond to the following statements regarding your general work performance in your current job:
Always Often Sometimes Rarely Never Not sure NA
a.I complete my assigned duties. 1 2 3 4 5 6 7
b.I fulfil the responsibilities set out in my performance plan. 1 2 3 4 5 6 7
c.I perform the tasks that are expected of me. 1 2 3 4 5 6 7
d.I meet the formal performance requirements of my job. 1 2 3 4 5 6 7

45. In the last fortnight, please rate your overall job performance

(for the days that you worked) on a scale of 1 to 10, where 1 means the worst performance anyone could have at your job and 10 means the performance of a top worker:

1 2 3 4 5 6 7 8 9 10 11 Not applicable (e.g. on leave for whole fortnight, on graduated return to work)

Comment Box G: If you have any comments on ‘Individual Performance’, please record them here.

 

Learning and development

46. a. In the last 12 months have your learning and development needs been identified and agreed to with your manager?

[Please answer only in relation to your current agency, even if you have worked in more than one agency during the last 12 months.]

  1. Yes, fully identified [Please go to question 47]
  2. Yes, to some extent
  3. No
  4. Not sure

b. If your learning and development needs were not fully identified or agreed to with your manager in the last 12 months, please explain why

47. a. Based on your experience in the workplace, please rate your level of satisfaction with:
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied NA*
* i.e. You do not have access to these learning and development activities or you do not use them.
i.your own access to learning and development opportunities in your agency? 1 2 3 4 5 6
ii.the quality of formal training and education courses (off-the-job)[20] in your agency? 1 2 3 4 5 6
iii.the quality of informal, on-the-job training in your agency? 1 2 3 4 5 6
iv.the quality of coaching or mentoring in your agency? 1 2 3 4 5 6
v.the quality of e-learning in your agency? 1 2 3 4 5 6

b. If you are not satisfied with your access to learning and development opportunities in your agency (question 47ai), please explain why

 

48. How would you rate the overall effectiveness of the learning and development you have received in the last 12 months (in your current agency only) in helping you improve your performance?

  1. Very high
  2. High
  3. Moderate
  4. Low
  5. Very low
  6. Not sure
  7. Not applicable

49. How much time did you spend in learning and development activities off-the-job during the last 12 months?

[Off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study, formal in-house programs and online training.]

  1. No time
  2. 1 to 2 days (include part day)
  3. 3 to 5 days
  4. 6 to 10 days
  5. More than 10 days
  6. Not sure

Comment Box H: If you have any comments on ‘Learning and Development’, please record them here.

Innovation

Innovations comprise new or significant changes to services and goods, operational processes, organisational methods, or the way your work group communicates with users. Innovations may have had a positive, neutral or negative impact on your work.

Your work group is a group of people with whom you currently work closely on a day-to-day basis and do your major project(s).

63. a. In the last 12 months, has your work group implemented any innovations?

  1. Yes
  2. No [Please go to question 64]
  3. Not sure [Please go to question 64]

b. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; which parts of your work did it affect?

[Please select all that apply]

  1. Your policy thinking
  2. Your services
  3. The way you provide services (not including the way you interact with stakeholders)
  4. The way you interact with stakeholders
  5. Your administrative or organisational processes
  6. The way you look at problems or challenge assumptions
  7. Other [Please specify] ..
c. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; how important were the following sources of ideas or information:
Very important Somewhat important Not important Not sure NA
i.The Australian Government (e.g. Ministers) 1 2 3 4 5
ii.Your agency’s senior leadership

(outside your work group)
1 2 3 4 5
iii.You or other members of your work group 1 2 3 4 5
iv.Other Commonwealth agencies 1 2 3 4 5
v.State/Territory agencies 1 2 3 4 5
vi.Local government agencies 1 2 3 4 5
vii.Groups representing communities

(e.g. local community groups, Indigenous groups)
1 2 3 4 5
viii.Other non-government organisations

(e.g. environmental groups, charities)
1 2 3 4 5
ix.Industry stakeholders

(e.g. industry/business groups, individual business)
1 2 3 4 5
x.Tertiary education and/or research groups 1 2 3 4 5
xi.Unions 1 2 3 4 5
xii.Outsourced service providers (e.g. job network providers) 1 2 3 4 5
xiii.Other contractors or consultants 1 2 3 4 5
xiv.Members of the public 1 2 3 4 5
xv.Other [Please specify] .. 1 2 3 4 5
d. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; has it had any of the following effects:
Large positive effect Small positive effect Neither positive nor negative effect Small negative effect Large negative effect Not sure NA
i.Reduced the cost of doing your work 1 2 3 4 5 6 7
ii.Streamlined your administrative procedures 1 2 3 4 5 6 7
iii.Improved the quality of your work 1 2 3 4 5 6 7
iv.Improved your client or service user satisfaction 1 2 3 4 5 6 7
v.Improved your client or user access to information 1 2 3 4 5 6 7
vi.Improved your job satisfaction 1 2 3 4 5 6 7
vii.Improved your workplace (i.e. where your work is done) 1 2 3 4 5 6 7
viii.Improved the effectiveness of cross-agency collaboration 1 2 3 4 5 6 7
ix.Other [Please specify] 1 2 3 4 5 6 7

64. a. Do you believe there are any barriers to implementing innovations in your workplace?

  1. Yes
  2. No [Please go to question 65]
  3. Not sure [Please go to question 65]

b. What are the barriers to implementing innovations in your workplace?

[Please select all that apply]

  1. Unwillingness of managers to take risks
  2. Resistance to change by managers
  3. Employees believe their ideas will not be seriously considered by managers
  4. Budget restrictions
  5. Political uncertainty (e.g. frequent changes in government or ministers)
  6. Lack of incentives
  7. Technological barriers
  8. Other [Please specify]
65. Please rate your level of agreement with the following statements:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.I am always looking for better ways to do things. 1 2 3 4 5 6
b.I am prepared to challenge others’ thinking and points of view in order to solve problems in my workplace. 1 2 3 4 5 6
c.I receive support from my manager when I suggest new ideas. 1 2 3 4 5 6
d.I know exactly who needs to hear about my ideas so that they can be evaluated. 1 2 3 4 5 6
e.There are established processes for evaluating my ideas. 1 2 3 4 5 6
f.Employees in my workplace have autonomy and freedom in carrying out their job roles. 1 2 3 4 5 6
g.Employees in my workplace are provided with enough time and resources to try out new ideas. 1 2 3 4 5 6
h.My workplace encourages innovation and the development of new ideas. 1 2 3 4 5 6
i.My workplace is prepared to pilot and trial new ideas. 1 2 3 4 5 6
j.My workplace celebrates its successes in innovation and learns from everything it does. 1 2 3 4 5 6
k.My workplace shares its ideas and encourages their wider use. 1 2 3 4 5 6
l.My workplace has reward or incentive programs that encourage innovation. 1 2 3 4 5 6

Comment Box K: If you have any comments on ‘Innovation’, please record them here.

Social media and networking

Previously, communication over the internet was dominated by email. However, modern social media and networking tools enable connections and collaborations of all kinds. These online tools present important new challenges and possibilities for government, including opening up decision making to contributions from the community. Some examples of social media and networking tools are wikis, blogs, social networking platforms (e.g. Facebook, MySpace, Twitter, YouTube) and interactive discussion forums.

66. What level of access do you have to online social media and networking tools in your current agency?

  1. Access is available to all social media and networking tools
  2. Access is available to some social media and networking tools [Please specify] .
  3. Access is not available to social media and networking tools [Please go to Comment Box L]
  4. Not sure

67. a. During the last 12 months, did you officially use any online social media and networking tools for work purposes?

[Please select all that apply.]

  1. Yes – for working with government stakeholders (e.g. within your agency or with other Commonwealth, state or local government agencies)
  2. Yes – for working with non-government stakeholders (e.g. community groups, industry/business, members of the public)
  3. No [Please go to question 68]
  4. Not sure [Please go to question 68]
b. To what extent do you agree that the use of social media and networking tools helped you to more effectively carry out your work:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
i.with government stakeholders? (e.g. within your agency or with other Commonwealth, state or local government agencies) 1 2 3 4 5 6
ii.with non-government stakeholders? (e.g. community groups, industry/business, members of the public) 1 2 3 4 5 6

c. If you agreed that the use of social media and networking tools helped you to carry out your work, please explain why

 

68. Does your agency provide guidance on ethical considerations in using online social media and networking tools? [Please select all that apply.]

  1. Yes – for work use
  2. Yes – for personal or home use
  3. No
  4. Not sure

Comment Box L: If you have any comments on ‘Social Media and Networking’, please record them here.

Agency culture

The following questions have been included to allow direct comparisons of the results with those from State and Territory public service surveys. Some questions are similar to those you have already answered. Your responses to this final block of questions would be appreciated.

71. Please rate your level of agreement with the following statements:
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not sure
a.My workplace culture supports people to achieve a good work/life balance. 1 2 3 4 5 6
b.My input is adequately sought and considered about decisions that directly affect me. 1 2 3 4 5 6
c.My agency actively encourages ethical behaviour by all of its employees. 1 2 3 4 5 6
d.Senior managers in my agency lead by example in ethical behaviour. 1 2 3 4 5 6
e.Recruitment and promotion decisions in my agency are fair. 1 2 3 4 5 6
f.I have confidence in the processes that my agency uses to resolve employee grievances. 1 2 3 4 5 6
g.My agency is committed to creating a diverse workforce (for example gender, age, cultural background, disability status, Indigenous status). 1 2 3 4 5 6
h.My supervisor is effective in managing people. 1 2 3 4 5 6
i.My agency acted on concerns identified by last year’s State of the Service survey. 1 2 3 4 5 6

72. If you disagreed that you have confidence in your agency’s employee grievance processes (question 71f), please explain why.

Comment Box N: If you have any comments on ‘Agency Culture’, please record them here.

 

Thank you for taking the time to complete this survey.

Your contribution is an important input to evaluating and improving the Australian Public Service.