Go to top of page

Statistical data - Victoria

A. About you

Question 1. What is your age?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.3% and APS-wide was 0.3%.
< 25 years	3‡	5
25 – 34 years	20‡	23
35 – 44 years	26	27
45 – 54 years	36‡	32
> 54 years	16†	14

Question 2. What is your sex?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.0%.
Female	56	58
Male	44	42

Question 3. Agency size (Which Australian Public Service (APS) agency do you work for?)
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.0%.
Small (100 – 250 employees)	2	2
Medium (251 – 1000 employees)	9	10
Large (over 1000 employees)	90‡	88

Question 4. Where is your workplace?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.0%.
Australian Capital Territory	0‡	39
New South Wales	0‡	18
Victoria	100‡	16
Queensland	0‡	11
South Australia	0‡	6
Western Australia	0‡	5
Tasmania	0‡	3
Northern Territory	0‡	2
Outside Australia	0‡	1

Question 5. What is your substantive classification level?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.0%.
APS 1 – 6 (or equivalent)	82‡	73
Executive Level 1 – 2 (or equivalent)	18‡	25
Senior Executive Service (or equivalent)	0‡	2

Question 6. What is your total length of service in the APS? [Please include all periods of service in the APS.]
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.1% and APS-wide was 0.1%.
Less than 1 year	5	6
1 to less than 5 years	21‡	25
5 to less than 10 years	20‡	23
10 to less than 15 years	17	15
15 to less than 20 years	8	9
20 years or more	29‡	22

Question 7. What is your employment category?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.7% and APS-wide was 0.4%.
Ongoing	96	95
Non-ongoing	4	5
Not sure	0	0

Question 8a. Do you identify yourself as an Indigenous Australian?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.5% and APS-wide was 0.2%.
Yes	2‡	3
No	98‡	97

Question 8b. Are you identified as an Indigenous Australian in your agency's human resource information system (i.e. have you informed your agency)?
	VIC %	APS %
Note: Respondents who answered 'No' to question 8a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 18.7% and APS-wide was 3.2%.
Yes	52‡	75
No – I chose not to inform	7	9
No – I have never been asked for this information	29‡	8
No – For another reason	8‡	5
Not sure	4	3

Question 9a. Do you have an ongoing disability?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.3% and APS-wide was 0.2%.
Yes	6	6
No	94	94

Question 9b. Is your ongoing disability recorded on your agency's human resource information system (i.e. have you informed your agency that you have a disability)?
	VIC %	APS %
Note: Respondents who answered 'No' to question 9a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.2% and APS-wide was 1.7%.
Yes	60‡	50
No – I chose not to inform	11‡	16
No – I have never been asked for this information	11‡	14
No – For another reason	10‡	8
Not sure	8‡	11

Question 10. Are you of non-English speaking background (NESB)? [For the purpose of this survey, you should indicate ‘yes’ to this question only if you were born overseas and your first language was not English.]
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.5% and APS-wide was 0.5%.
Yes	19‡	15
No	81‡	85

Question 11a. Do you have carer responsibilities?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.1%.
Yes	35	36
No	65	64

Question 11b. For whom do you have carer responsibilities?
	VIC %	APS %
Note: Respondents who answered 'No' to question 11a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
Child(ren) – under 5 years	25‡	30
Child(ren) – 5 to 16 years	51‡	55
Child(ren) – over 16 years	24‡	19
Parent(s)	23‡	16
Other relative(s) (not including parents or children)	3	4
Partner	12‡	9
Other	2	2

Question 12. What is your highest completed qualification?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 0.5% and APS-wide was 0.3%.
Less than Year 12 or equivalent	12	11
Year 12 or equivalent (HSC/Leaving certificate)	24‡	20
Vocational qualification	7‡	10
Associate diploma	9	8
Undergraduate diploma	4	4
Bachelor degree (including with Honours)	24‡	26
Postgraduate diploma (includes Graduate certificate)	10	9
Master's degree	8	9
Doctorate	1‡	2

Question 13. In which languages do you have a sufficient degree of competence for work-related tasks?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 4.1% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
English	96	96
Arabic	0	0
Cantonese	1	1
Croatian	1	1
Dutch	0	0
French	2	2
German	1	1
Greek	2‡	1
Hindi	1	1
Indonesian	1	1
Italian	3‡	1
Japanese	0	0
Korean	0	0
Macedonian	1	0
Maltese	0†	0
Mandarin	0‡	1
Polish	1	0
Russian	0	0
Serbian	0	0
Spanish	1‡	1
Tagalog (Filipino)	1	1
Turkish	0	0
Vietnamese	1	1
Other	3	3

B. General impressions

Question 14. Please rate your level of agreement with the following statements regarding your current job:
		Agree%	Neither Agree nor Disagree%	Disagree%	Not Sure%
Note: The percentage of respondents who did not answer this question in Victoria was: a – 0.1%, b – 0.4%, c – 0.2%, d – 0.2%, e – 0.3%, f – 0.2%, g – 0.5%, h – 0.6%, i – 0.3%, j – 0.6%, k – 0.6%, l – 1.1%, m – 0.5%, n – 0.5%, o – 0.7%, p – 0.4%, q – 0.7%. The percentage of respondents who did not answer this question APS-wide was: a – 0.3%, b – 0.5%, c – 0.5%, d – 0.4%, e – 0.4%, f – 0.4%, g – 0.6%, h – 0.4%, i – 0.4%, j – 0.6%, k – 0.7%, l – 0.8%, m – 0.9%, n – 0.6%, o – 0.7%, p – 0.6%, q – 1.0%.
a.I enjoy the work in my current job.	VIC	73‡	15‡	11‡	0
a.I enjoy the work in my current job.	APS	77	13	9	0
b.When needed, I am willing to put in the extra effort to get a job done.	VIC	96	2	1	0
	APS	97	2	1	0
c.My job allows me to utilise my skills, knowledge and abilities.	VIC	69‡	16‡	15‡	0
	APS	74	13	12	0
d.My work has become a fundamental part of who I am.	VIC	52	28	20	1
d.My work has become a fundamental part of who I am.	APS	53	27	20	0
e.Overall, I am satisfied with my job.	VIC	67†	17	16	0
e.Overall, I am satisfied with my job.	APS	69	16	15	0
f.My current job will help my career aspirations.	VIC	40‡	34‡	25‡	1
f.My current job will help my career aspirations.	APS	47	30	22	1
g.My job gives me a feeling of personal accomplishment.	VIC	62‡	21	17	0
g.My job gives me a feeling of personal accomplishment.	APS	65	20	15	0
h.I receive adequate recognition for my work contributions and accomplishments.	VIC	48‡	25	27‡	0
	APS	52	23	24	0
i.I receive adequate feedback on my performance to enable me to deliver required results.	VIC	61	21	18	0
	APS	62	21	17	0
j.I am satisfied with the recognition I receive for doing a good job.	VIC	49‡	26	25	0
	APS	52	24	24	0
k.I am fairly remunerated (e.g. salary, superannuation) for the work that I do.	VIC	55‡	19‡	25‡	0
	APS	60	17	22	0
l.I frequently try to help others who have heavy workloads.	VIC	81‡	15†	3	1†
l.I frequently try to help others who have heavy workloads.	APS	83	14	3	0
m.I would be more productive if there was less 'red tape' (e.g. regulatory or administrative processes).	VIC	63	26	9	1
	APS	65	25	9	1
n.I volunteer to do things that are not required in order to help my agency.	VIC	70	22	7†	0
	APS	69	23	8	1
o.I make suggestions to improve my work area.	VIC	85‡	13‡	2	0
o.I make suggestions to improve my work area.	APS	88	10	2	0
p.I give up personal time for the sake of my work, even when I may not receive recognition for doing so.	VIC	62‡	20†	17	0
	APS	65	18	16	0
q.I understand my responsibilities in relation to creating and maintaining records.	VIC	95	4	1	0
	APS	94	4	2	0

Question 15. Please rate your level of agreement with the following statements regarding your immediate work group:
		Agree%	Neither Agree nor Disagree%	Disagree%	Not Sure%
Note: The percentage of respondents who did not answer this question in Victoria was: a – 0.8%, b – 1.0%, c – 0.9%, d – 0.7%, e – 0.8%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.1%, c – 1.0%, d – 1.0%, e – 1.0%.
a.The people in my work group feel they are valued for their contribution.	VIC	41‡	27‡	29‡	3†
	APS	49	24	24	3
b.The people in my work group cooperate to get the job done.	VIC	83‡	10†	6	0
	APS	85	9	5	1
c.The people in my work group share job knowledge with each other.	VIC	85	10†	5†	0
	APS	85	9	6	0
d.The people in my work group are honest, open and transparent in their dealings.	VIC	74‡	17‡	8	1
	APS	77	14	8	1
e.The people in my work group resolve conflict quickly when it arises.	VIC	62	22	14	2
	APS	63	22	13	2

Question 16. Please rate your level of agreement with the following statements regarding your immediate supervisor.
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 0.7%, b – 0.7%, c – 0.8%, d – 1.0%. The percentage of respondents who did not answer this question APS-wide was: a – 0.8%, b – 0.9%, c – 0.9%, d – 0.9%.
a.My supervisor encourages me to build the capabilities and/or skills required for new job roles.	VIC	64‡	19	17‡	0
	APS	68	18	14	1
b.My supervisor appropriately deals with employees that perform poorly.	VIC	43	28	23	6‡
	APS	43	28	22	8
c.My supervisor demonstrates honesty and integrity.	VIC	76‡	14†	9†	1
c.My supervisor demonstrates honesty and integrity.	APS	79	13	8	1
d.My supervisor works effectively and sensitively with people from diverse backgrounds.	VIC	72†	18	7	3
	APS	74	16	6	3

Question 17. Please rate your level of agreement with the following statements regarding the senior leadership group (i.e. the Senior Executive Service [SES]) in your agency:
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 0.7%, b – 1.0%, c – 1.5%, d – 0.9%, e – 0.9%. The percentage of respondents who did not answer this question APS-wide was: a – 1.2%, b – 1.4%, c – 1.5%, d – 1.2%, e – 1.2%.
a.In my agency, the leadership is of a high quality.	VIC	40‡	31‡	27‡	2‡
a.In my agency, the leadership is of a high quality.	APS	45	28	24	3
b.My agency is well managed.	VIC	40‡	29	30‡	1‡
b.My agency is well managed.	APS	42	29	26	2
c.In my agency, communication between senior leaders and other employees is effective.	VIC	33	28	37‡	1‡
	APS	35	28	35	2
d.In my agency, senior leaders engage with staff on how to respond to future challenges.	VIC	36‡	28	35‡	1‡
	APS	39	28	31	2
e.In my agency, the most senior leaders are sufficiently visible (e.g. can be seen in action).	VIC	36‡	25	38‡	2
	APS	40	24	34	2

Question 18. Please rate your level of agreement with the following statements regarding aspects of your agency’s working environment:
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 0.7%, b – 1.5%, c – 0.7%, d – 0.7%, e – 0.9%, f – 0.8%, g – 0.9%, h – 0.9%, i – 0.8%, j – 0.8%, k – 1.1%, l – 0.9%, m – 1.1%, n – 1.0%, o – 1.0%, p – 1.3%, q – 1.0%, r – 1.1%, s – 0.9%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.6%, c – 1.2%, d – 1.3%, e – 1.3%, f – 1.2%, g – 1.3%, h – 1.4%, i – 1.3%, j – 1.4%, k – 1.7%, l – 1.5%, m – 1.6%, n – 1.5%, o – 1.5%, p – 1.8%, q – 1.5%, r – 1.6%, s – 1.6%.
a.My agency is a good place to work.	VIC	74	16	10†	0†
a.My agency is a good place to work.	APS	75	16	8	0
b.In general, employees in my agency effectively manage conflicts of interest.	VIC	67	20	9	5†
	APS	66	20	8	6
c.In general, employees in my agency appropriately assess risk.	VIC	66	21	9	4
	APS	65	21	10	4
d.Employees in my agency feel they are valued for their contribution.	VIC	36‡	33	29‡	3‡
	APS	39	32	26	4
e.My agency places a high priority on the learning and development of employees.	VIC	48‡	25	27‡	1
	APS	51	24	24	1
f.My agency operates with a high level of integrity.	VIC	70	18	10‡	1
f.My agency operates with a high level of integrity.	APS	71	20	8	1
g.My agency deals with underperformance effectively.	VIC	25‡	29	41	5‡
g.My agency deals with underperformance effectively.	APS	23	31	40	7
h.Working at my agency is important to the way that I think of myself as a person.	VIC	48	30	21	0†
	APS	48	29	22	1
i.When someone praises the accomplishments of my agency, it feels like a personal compliment to me.	VIC	48‡	32	19	1
	APS	45	33	21	1
j.When I talk about my agency, I usually say "we" rather than "they".	VIC	69	19	11‡	1
	APS	68	19	13	1
k.My agency routinely applies merit in decisions regarding engagement and promotion.	VIC	39‡	27‡	29‡	5
	APS	44	24	25	6
l.My workplace provides realistic performance expectations.	VIC	54‡	22	23‡	1
l.My workplace provides realistic performance expectations.	APS	58	21	20	1
m.My workplace provides opportunities to increase knowledge and/or experience in my job.	VIC	56‡	22‡	21‡	1
	APS	63	19	17	1
n.My workplace provides access to effective learning and development.	VIC	57‡	21	22‡	0
	APS	61	20	19	1
o.My workplace provides good working relationships with my manager and colleagues.	VIC	69‡	19‡	11	0†
	APS	71	17	11	1
p.Overall, my agency has sound governance processes for effective decision making.	VIC	56	26	16	3‡
	APS	57	25	15	4
q.Change is managed well in my agency.	VIC	38	28	32	1‡
q.Change is managed well in my agency.	APS	37	29	32	2
r.My workplace is good for my health and wellbeing.	VIC	44	31	25†	1
r.My workplace is good for my health and wellbeing.	APS	45	31	22	1
s.Overall, I am satisfied with my agency.	VIC	60‡	23‡	16	1
s.Overall, I am satisfied with my agency.	APS	64	20	15	1

Question 19. Please rate your level of agreement with the following statements:
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 0.7%, b – 1.0%, c – 0.6%, d – 0.7%, e – 0.7%, f – 1.0%, g – 0.7%, h – 0.8%, i – 0.8%. The percentage of respondents who did not answer this question APS-wide was: a – 1.4%, b – 1.5%, c – 1.4%, d – 1.4%, e – 1.4%, f – 1.5%, g – 1.5%, h – 1.4%, i – 1.6%.
a.I am proud to work in my current agency.	VIC	65	26	8	0
a.I am proud to work in my current agency.	APS	67	24	8	1
b.I would recommend my current agency as a good place to work.	VIC	62	21	16‡	1
	APS	64	21	14	1
c.I am satisfied with the opportunities for career progression in my current agency.	VIC	37‡	25	38‡	1
	APS	40	25	34	1
d.I feel a strong personal attachment to my agency.	VIC	44	34†	22	0
d.I feel a strong personal attachment to my agency.	APS	46	32	22	0
e.My agency inspires me to do the best in my job.	VIC	46	34	20	0‡
e.My agency inspires me to do the best in my job.	APS	47	33	19	0
f.My agency motivates me to help it achieve its objectives.	VIC	43‡	35‡	22	0
f.My agency motivates me to help it achieve its objectives.	APS	47	32	21	0
g.I am proud to work in the APS.	VIC	71†	23	6	0
g.I am proud to work in the APS.	APS	73	21	5	1
h.I would recommend the APS as a good place to work.	VIC	75‡	18‡	6‡	1
h.I would recommend the APS as a good place to work.	APS	79	15	5	1
i.I am satisfied with the opportunities for career progression in the APS.	VIC	45‡	28‡	26‡	1
	APS	52	25	21	2

Question 20. If asked to choose, which would you say you primarily consider yourself to be?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 3.8% and APS-wide was 3.3%.
An APS employee	42	44
An employee of your agency	58	56

C. Job satisfaction

Question 21. Please indicate your level of satisfaction with each of the following workplace attributes in your current job:
		Satisfied%	Neither satisfied nor dissatisfied%	Dissatisfied%	Not sure%
Note: The percentage of respondents who did not answer this question in Victoria was: a – 3.4%, b – 3.5%, c – 3.4%, d – 3.1%, e – 3.3%, f – 3.3%, g – 3.3%, h – 3.1%, i – 3.3%, j – 89.6%. The percentage of respondents who did not answer this question APS-wide was: a – 3.1%, b – 3.2%, c – 3.2%, d – 3.1%, e – 3.1%, f – 3.1%, g – 3.1%, h – 3.1%, i – 3.2%, j – 90.3%.
a.Regular feedback / recognition for effort	VIC	52	26	21	0
a.Regular feedback / recognition for effort	APS	54	25	21	0
b.Chance to be innovative	VIC	47‡	31‡	22	0
b.Chance to be innovative	APS	52	27	20	0
c.Opportunities to utilise my skills	VIC	59‡	20‡	20‡	0
c.Opportunities to utilise my skills	APS	64	18	18	0
d.Opportunities to develop my skills	VIC	53‡	24†	23‡	0
d.Opportunities to develop my skills	APS	57	22	20	0
e.Good working relationships	VIC	78	14	8†	0
e.Good working relationships	APS	80	13	7	0
f.Remuneration package (e.g. salary, superannuation)	VIC	53‡	24‡	22	1
f.Remuneration package (e.g. salary, superannuation)	APS	59	20	21	1
g.Interesting work provided	VIC	61‡	22‡	17‡	0
g.Interesting work provided	APS	66	20	14	0
h.Flexible working arrangements	VIC	80	10	10	0
h.Flexible working arrangements	APS	80	11	9	0
i.Good manager	VIC	68‡	17‡	15	0
i.Good manager	APS	72	14	13	1
j.Other	VIC	27‡	23‡	21‡	29
j.Other	APS	21	20	27	32

D. Health and wellbeing

Question 22. On what basis are you employed?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 3.0% and APS-wide was 2.8%.
Full-time basis	86	86
Part-time basis	13	13
Casual basis	1†	1
Not sure	0	0

Question 23. How many hours are you usually expected to work in a fortnight in your current job?
	VIC %	APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 2.2% and APS-wide was 1.8%.
75 hours or less	48‡	43
More than 75 hours to less than 80 hours	36	36
80 to less than 90 hours	12‡	13
90 to less than 100 hours	3‡	4
100 to less than 120 hours	1‡	2
120 to less than 150 hours	0‡	1
150 hours or more	0	0
Not applicable (e.g. graduated return to work)	0	0

Question 24. In the last fortnight, how many hours did you work in your current job?
	VIC %	APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 1.5% and APS-wide was 1.4%.
75 hours or less	39‡	33
More than 75 hours to less than 80 hours	31‡	34
80 to less than 90 hours	19	19
90 to less than 100 hours	6	6
100 to less than 120 hours	3‡	4
120 to less than 150 hours	0‡	1
150 hours or more	0†	0
Not applicable (e.g. graduated return to work, on leave for whole fortnight)	2	2

Question 25. Considering your work and life priorities, how satisfied are you with the work-life balance in your current job?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 3.4% and APS-wide was 3.3%.
Satisfied	70	70
Neither satisfied nor dissatisfied	17	16
Dissatisfied	13	13

Question 26. In the last fortnight, how many days did you take of the following types of unplanned leave? [Please exclude annual leave, long service leave, adoption leave, purchased leave, parental leave, flex leave, jury duty, emergency services duty.]
Leave type		None %	One day or less %	More than 1 day to 2 days %	More than 2 days to 5 days %	More than 5 days %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 19.6%, b – 30.5%, c – 35.1%, d – 34.0%, e – 36.1%. The percentage of respondents who did not answer this question APS-wide was: a – 19.7%, b – 28.7%, c – 34.1%, d – 32.3%, e – 34.3%. The response categories shown were coded from free-text responses provided for the number of days leave taken in each category.
a.Sick (due to personal illness, injury or to undergo an unplanned or planned medical procedure, whether paid or unpaid, regardless of duration)	VIC	72	15	7	5	1
	APS	74	15	6	4	1
b.Carer's (to provide care or support for a member of your immediate family or household, whether paid or unpaid, regardless of duration)	VIC	90	8	2	1	0
	APS	89	8	2	1	0
c.Compensation (resulting from work-related personal injury/disease and accepted by Comcare, excludes time spent on rehabilitation programs where they take place at the workplace in paid employment)	VIC	99	1	0	0	0
	APS	99	0	0	0	0
d.Miscellaneous/other (taken in the event of an unexpected emergency, whether paid or unpaid, regardless of duration)	VIC	95	3	1	1	0
	APS	95	4	1	0	0
e.Unauthorised (not supported or approved by management, whether paid or unpaid, regardless of duration)	VIC	100	0	0	0	0
	APS	100	0	0	0	0

Question 27. Does your agency offer health and wellbeing programs to employees on the following issues:
		Yes%	No%	Not sure%
Note: The percentage of respondents who did not answer this question in Victoria was: a – 3.8%, b – 3.8%, c – 4.1%, d – 4.2%, e – 4.1%, f – 3.8%, g – 4.2%, h – 82.6%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.9%, c – 4.5%, d – 4.5%, e – 4.4%, f – 4.1%, g – 4.2%, h – 84.8%.
a.General lifestyle/health/fitness (e.g. counselling or periodic assessments)	VIC	59	24‡	18‡
	APS	60	19	21
b.Ergonomics (e.g. workstation assessments)	VIC	81‡	10‡	9
b.Ergonomics (e.g. workstation assessments)	APS	84	6	9
c.Smoking	VIC	20‡	35‡	46‡
c.Smoking	APS	24	27	49
d.Alcohol use	VIC	13	38‡	49‡
d.Alcohol use	APS	14	30	55
e.Diet	VIC	19‡	40‡	42‡
e.Diet	APS	21	31	47
f.Exercise	VIC	33‡	35‡	33
f.Exercise	APS	39	26	34
g.Mental health	VIC	44	26‡	30‡
g.Mental health	APS	45	20	35
h.Other	VIC	20	23‡	57†
h.Other	APS	21	18	61

Question 28. In the last 12 months, how frequently have you accessed any available health and wellbeing programs:
		Always %	Often %	Sometimes %	Rarely %	Never %	Not applicable%
Note: The percentage of respondents who did not answer this question in Victoria was: a – 3.9%, b – 4.4%, c – 4.5%, d – 4.6%, e – 4.3%, f – 4.3%, g – 4.4%, h – 69.0%. The percentage of respondents who did not answer this question APS-wide was: a – 4.3%, b – 4.4%, c – 4.8%, d – 4.9%, e – 4.8%, f – 4.4%, g – 4.7%, h – 70.5%.
a.General lifestyle/health/ fitness (e.g. counselling or periodic assessments)	VIC	3	2	9	8	63‡	15
	APS	3	3	10	9	60	16
b.Ergonomics (e.g. workstation assessments)	VIC	3	2	14	17	54	9
b.Ergonomics (e.g. workstation assessments)	APS	3	3	15	17	53	9
c.Smoking	VIC	0	0	1	1	71	26
c.Smoking	APS	0	0	1	1	70	28
d.Alcohol use	VIC	0	0	1	2†	71	27
d.Alcohol use	APS	0	0	0	1	70	28
e.Diet	VIC	1	1	2	3	70	24
e.Diet	APS	0	1	2	2	70	25
f.Exercise	VIC	2	3	5	4	66	20
f.Exercise	APS	2	3	6	4	65	20
g.Mental health	VIC	1‡	1	5	5	69	18‡
g.Mental health	APS	1	1	4	5	69	21
h.Other	VIC	4	1	3	3	60	28†
h.Other	APS	3	1	3	2	60	31

Question 29. In the last 12 months, how effective have you found the health and wellbeing programs you have accessed:
		Highly effective %	Somewhat effective %	Not effective %
Note: Respondents who answered 'Never' or 'Not Applicable' to a sub-question of question 28 were not asked the relevant sub-question in question 29. The percentage of relevant respondents who did not answer this question in Victoria was: a – 12.0%, b – 5.0%, c – 44.7%, d – 38.0%, e – 21.4%, f – 10.5%, g – 7.9%, h – 15.2%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.8%, b – 5.1%, c – 30.7%, d – 33.2%, e – 13.1%, f – 7.3%, g – 8.4%, h – 11.9%.
a.General lifestyle/health/fitness (e.g. counselling or periodic assessments)	VIC	26	65	9
	APS	26	64	9
b.Ergonomics (e.g. workstation assessments)	VIC	39	53	8
b.Ergonomics (e.g. workstation assessments)	APS	38	55	7
c.Smoking	VIC	12‡	58	29‡
c.Smoking	APS	15	60	25
d.Alcohol use	VIC	12‡	48‡	40‡
d.Alcohol use	APS	16	62	23
e.Diet	VIC	22	61‡	17‡
e.Diet	APS	21	69	10
f.Exercise	VIC	41‡	50‡	9‡
f.Exercise	APS	37	58	5
g.Mental health	VIC	30‡	60	10
g.Mental health	APS	27	62	11
h.Other	VIC	51	34‡	15‡
h.Other	APS	52	40	8

Question 30. Based on your experience in your current job, please respond to the following statements:
		Always / Often %	Sometimes %	Rarely / Never %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 4.3%, b – 4.2%, c – 3.9%, d – 4.1%, e – 3.7%, f – 3.9%, g – 3.9%, h – 3.9%, i – 3.9%, j – 3.7%, k – 4.1%, l – 3.8%, m – 3.6%, n – 3.7%, o – 3.6%, p – 4.0%, q – 4.0%, r – 3.9%, s – 3.6%, t – 3.6%, u – 4.0%, v – 3.5%, w – 3.7%, x – 3.5%, y – 3.6%, z – 3.8%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.8%, c – 3.9%, d – 3.8%, e – 3.5%, f – 3.6%, g – 3.7%, h – 3.6%, i – 3.7%, j – 3.6%, k – 4.2%, l – 3.7%, m – 3.6%, n – 3.6%, o – 3.6%, p – 3.8%, q – 3.8%, r – 4.0%, s – 3.5%, t – 3.6%, u – 3.6%, v – 3.5%, w – 3.5%, x – 3.5%, y – 3.6%, z – 3.7%.
a.I am pressured to work long hours.	VIC	9‡	25‡	66‡
a.I am pressured to work long hours.	APS	11	28	61
b.I have to work very fast.	VIC	37	44	19
b.I have to work very fast.	APS	37	45	17
c.I have to work very intensively.	VIC	45	41	15
c.I have to work very intensively.	APS	44	41	15
d.I have unrealistic time pressures.	VIC	22	35	43
d.I have unrealistic time pressures.	APS	23	36	42
e.I can decide when to take a break.	VIC	70‡	16	14‡
e.I can decide when to take a break.	APS	73	17	10
f.I have a say in my own work speed.	VIC	50†	30	20‡
f.I have a say in my own work speed.	APS	52	31	17
g.I have a choice in deciding what I do at work.	VIC	31	34	35
g.I have a choice in deciding what I do at work.	APS	32	35	33
h.I have a choice in deciding how I do my work.	VIC	48‡	29	23‡
h.I have a choice in deciding how I do my work.	APS	53	27	19
i.I can rely on my supervisor to help me out with a work problem.	VIC	63‡	24	13
	APS	66	22	12
j.I can talk to my supervisor about something that has upset or annoyed me about work.	VIC	61	24	15
	APS	63	23	14
k.I am supported through emotionally demanding work.	VIC	48	30	22
k.I am supported through emotionally demanding work.	APS	49	30	22
l.My supervisor encourages me.	VIC	58	27	16
l.My supervisor encourages me.	APS	58	27	15
m.If work gets difficult, my colleagues will help me.	VIC	65	27	8
m.If work gets difficult, my colleagues will help me.	APS	67	26	8
n.I get help and support I need from colleagues.	VIC	66	27	7
n.I get help and support I need from colleagues.	APS	68	25	7
o.I get the respect I deserve from my colleagues.	VIC	75	19	6
o.I get the respect I deserve from my colleagues.	APS	75	20	5
p.My colleagues are willing to listen to my work-related problems.	VIC	74	21	6
	APS	73	22	5
q.There is friction or anger between colleagues.	VIC	11	30	59
q.There is friction or anger between colleagues.	APS	11	31	59
r.I am subject to unkind words or behaviour.	VIC	5‡	11‡	84
r.I am subject to unkind words or behaviour.	APS	4	13	83
s.I am subject to bullying at work.	VIC	4‡	9‡	87
s.I am subject to bullying at work.	APS	2	11	87
t.Relationships at work are strained.	VIC	6	24	70†
t.Relationships at work are strained.	APS	6	26	68
u.I am clear what is expected of me at work.	VIC	78	12	10
u.I am clear what is expected of me at work.	APS	77	12	10
v.I know how to go about getting my job done.	VIC	94	5	1
v.I know how to go about getting my job done.	APS	94	6	1
w.I am clear what my duties and responsibilities are.	VIC	90‡	8	2‡
w.I am clear what my duties and responsibilities are.	APS	88	9	3
x.Staff are consulted about change at work.	VIC	48	31‡	21
x.Staff are consulted about change at work.	APS	46	34	20
y.I have sufficient opportunities to question managers about change.	VIC	45	33	23
	APS	47	31	22
z.When changes are made, I am clear how they will work out in practice.	VIC	39	40	22
	APS	38	41	21

E. Recruitment and retention

Question 31a. In the last 12 months, have you applied for a job in the APS?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 3.8% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
Yes, in my agency	36	38
Yes, in another APS agency	9‡	14
No	59‡	54
Not sure	0	0

Question 31b. Based on your most recent experience in applying for a job in the APS, what was the outcome of the process?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 32i were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.2%.
I was offered the job	30‡	38
I was not offered the job	48‡	37
I withdrew my application	2	2
Availability of the job was withdrawn	2	2
The process is not yet complete	15	16
Other	2‡	4

Question 31c. Based on your most recent experience in applying for a job in the APS, approximately how long did it take from when you submitted your application to you being offered the job, or to being advised that you were not a successful applicant?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.4% and APS-wide was 0.4%.
I was not advised (e.g. the agency where I applied had a policy of only contacting candidates who were shortlisted)	1	2
1 month or less	21‡	23
1 to less than 2 months	26	24
2 to less than 3 months	21	21
3 to less than 4 months	13	13
4 months to less than 9 months	15	14
9 months to less than 18 months	2‡	3
18 months or more	0	0

Question 31d. Based on your most recent experience in applying for a job in the APS, please rate your level of agreement with the following statements:
		Agree%	Neither agree nor disagree%	Disagree%	Not applicable%
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of respondents who did not answer this question in Victoria was: i – 1.2%, ii – 1.1%, iii – 1.0%, iv – 1.1%, v – 1.1%, vi – 1.3%, vii – 1.1%, viii – 1.4%. The percentage of respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.6%, iii – 0.5%, iv – 0.6%, v – 0.4%, vi – 0.6%, vii – 0.6%, viii – 0.7%.
i.I found the process overly demanding.	VIC	51‡	22‡	26‡	0
i.I found the process overly demanding.	APS	41	26	33	0
ii.I found the process difficult to understand.	VIC	23‡	25	51‡	0
ii.I found the process difficult to understand.	APS	19	25	56	0
iii.I thought the process took far too long to complete.	VIC	59‡	18	23‡	0‡
iii.I thought the process took far too long to complete.	APS	53	19	28	1
iv.I believe that the process was transparent.	VIC	41	24‡	34‡	1
iv.I believe that the process was transparent.	APS	43	27	29	1
v.I believe that the process was conducted efficiently (e.g. streamlined processes).	VIC	32‡	32	36‡	0
	APS	39	31	29	1
vi.I believe that the process was fair.	VIC	42‡	28	30‡	0‡
vi.I believe that the process was fair.	APS	50	28	21	1
vii.I was provided adequate opportunity to seek feedback on my application, interview and/or other selection method used.	VIC	48‡	22	27‡	3‡
	APS	52	21	24	4
viii.I was left with a positive impression of the agency following the selection process.	VIC	32‡	31	36‡	0‡
	APS	41	30	28	1

Question 34. Do you intend to leave your agency in the next two years?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 4.5% and APS-wide was 4.2%. Respondents were able to provide more than one answer to this question.
Yes, to retire	5	5
Yes, to pursue a job in another APS agency	12‡	17
Yes, to pursue a job outside the APS	9	9
Yes, to study	0	0
Yes, other	5	5
No	48‡	42
Not sure	23	25

Question 35. Please rate the importance of each of the following in making your decision to leave your agency in the next two years:
		Very important %	Somewhat important %	Not important %	Not sure %	Not applicable %
Note: Respondents who answered 'Yes, to retire', 'Yes, to study', 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was: a – 4.3%, b – 3.4%, c – 2.4%, d – 2.4%, e – 2.7%, f – 1.8%, g – 1.9%, h – 2.2%, i – 2.6%, j – 2.6%, k – 80.9%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 3.1%, b – 2.6%, c – 2.1%, d – 2.3%, e – 2.1%, f – 1.7%, g – 2.0%, h – 1.9%, i – 2.1%, j – 2.2%, k – 82.2%.
a.My desire to relocate	VIC	14‡	16‡	47‡	2‡	21
a.My desire to relocate	APS	17	19	41	2	20
b.My desire to gain further experience	VIC	42‡	32	19‡	0‡	7†
b.My desire to gain further experience	APS	50	33	11	1	6
c.My desire to try a different type of work or seeking a career change	VIC	42	36	16	1	5†
	APS	43	35	16	1	6
d.My interests do not match the responsibilities of my current job	VIC	26†	30	23	2	19
	APS	29	29	23	2	18
e.The lack of opportunity to work on innovative or 'leading edge' projects in my current job	VIC	39‡	26‡	20‡	1‡	14
	APS	33	29	23	1	14
f.The lack of future career opportunities in my current agency	VIC	60‡	22	10‡	1	6‡
	APS	54	24	13	1	9
g.The lack of recognition in my current agency for doing a good job	VIC	38‡	31	17‡	1	12†
	APS	32	31	22	1	14
h.Promotions in my current agency are generally not based on fair and transparent recruitment processes	VIC	33‡	25‡	17‡	5‡	20
	APS	30	22	20	7	21
i.Senior leadership in my current agency is of a poor quality	VIC	34	28†	17‡	4	18
	APS	32	26	21	4	18
j.My current remuneration package	VIC	37‡	25‡	28	1	9‡
j.My current remuneration package	APS	29	31	28	1	11
k.Other	VIC	47‡	3	5	1‡	44‡
k.Other	APS	38	3	4	5	50

Question 36a. If you are intending to leave the APS, would you consider returning to work in the APS in the future?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.8% and APS-wide was 1.7%.
Yes	44	43
No	11‡	8
Not sure	25‡	21
Not applicable – I do not intend to leave the APS in the next two years	21‡	28

Question 37. Have you been at your current substantive classification level for at least five years?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 4.3% and APS-wide was 4.0%.
Yes	53‡	45
No	46‡	54
Not sure	1	1

Question 38. How has the work at your current classification level over the last five years or more changed in relation to your:
		Increased %	Neither increased nor decreased %	Decreased %	Not sure %
Note: Respondents who answered 'No' or 'Not sure' to question 37 were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was: a – 0.7%, b – 1.2%, c – 1.1%, d – 1.2%, e – 0.6%, f – 0.9%, g – 0.8%, h – 0.8%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 1.1%, b – 1.5%, c – 1.2%, d – 1.7%, e – 1.3%, f – 1.3%, g – 1.0%, h – 1.0%.
a.Responsibility for managing staff?	VIC	29†	50	13	9‡
a.Responsibility for managing staff?	APS	31	49	14	6
b.Level of financial delegation?	VIC	18†	60	9‡	14‡
b.Level of financial delegation?	APS	19	60	11	10
c.Size of budget?	VIC	13‡	53	15	19‡
c.Size of budget?	APS	17	52	17	15
d.Responsibility for managing sensitive stakeholder relationships?	VIC	32‡	48‡	9†	12‡
	APS	38	45	10	8
e.Requirement to deal with a complex working environment?	VIC	55‡	34‡	5‡	6‡
e.Requirement to deal with a complex working environment?	APS	61	29	7	4
f.Level of autonomy or independence?	VIC	36†	38	19	6‡
f.Level of autonomy or independence?	APS	39	37	21	4
g.Job requirements in terms of skills, knowledge or qualifications?	VIC	56	33	7	4‡
	APS	58	32	8	2
h.Workload (e.g. the number or size of tasks to be completed within a given timeframe)?	VIC	69	23	4‡	4‡
	APS	70	22	6	2

F. APS Values and Code of conduct

Question 39. Based on your experience in the workplace, how frequently:
		Always / Often %	Sometimes %	Rarely / Never %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 5.1%, b – 5.2%, c – 5.6%. The percentage of respondents who did not answer this question APS-wide was: a – 4.8%, b – 4.8%, c – 5.2%.
a.Do colleagues in your immediate work group act in accordance with the APS Values in their everyday work?	VIC	90	7	2	1
	APS	90	7	1	1
b.Does your supervisor act in accordance with the APS Values in his or her everyday work?	VIC	88	7	3	3
	APS	89	7	2	2
c.Do senior leaders (i.e. the SES) in your agency act in accordance with the APS Values?	VIC	69	10	3	17
	APS	70	10	3	17

Question 40a. In the last 12 months, did you witness another APS employee engaging in behaviour you saw as serious breach(es) of the Code of Conduct? (e.g. fraud, theft, misusing clients’ personal information, sexual harassment, leaking classified documentation.)
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 4.7% and APS-wide was 4.6%.
Yes	14	15
No	82	82
Not sure	4	4

Question 40b. What type of serious misconduct did you witness?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.8%. Respondents were able to provide more than one answer to this question.
Access to and misuse of clients' personal information	9	9
Leaking of information (other than misuse of clients' personal information)	8	7
Improper use of Commonwealth resources (e.g. internet, email, vehicles)	39‡	30
Wastage of public funds (other than improper use of Commonwealth resources)	19‡	16
Harassment or bullying	72	74
Creation of danger to health, safety or the environment (other than harassment/bullying)	13‡	5
Conflict of interest – in procurement	8‡	6
Conflict of interest – in program management	4	3
Conflict of interest – in a regulatory or investigatory role	5‡	3
Conflict of interest – other	9‡	6
Theft or fraud	12‡	10
Improper acceptance of gifts or benefits	5‡	4
Other	14‡	12

Question 40c. Did you report the serious misconduct?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.1%.
Yes	44	45
No	56	55

Question 40d. Why did you not report the serious misconduct?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'Yes' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 1.0%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace	24	25
It is not my responsibility to report the misconduct	7‡	6
It could affect my career	29‡	34
I did not think any action would be taken	54†	50
The matter(s) were resolved informally	9‡	13
I did not think the misconduct was serious enough	5‡	8
Other	34‡	39

Question 40e. When you reported the serious misconduct, how satisfied were you with the outcome(s)?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'No' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.4%.
Satisfied	28†	24
Neither satisfied nor dissatisfied	15‡	12
Dissatisfied	51‡	58
Not applicable – outcome pending	6‡	5

Question 40f. Why were you dissatisfied with the outcome(s) of reporting the serious misconduct?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a, 'No' to question 40c or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 40e were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 2.3% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action	45‡	23
My agency did not take any effective action	58	65
The employee continued to breach the Code	48	49
The employee was transferred or promoted within my agency	15	16
The employee resigned and went to another agency before the breach investigation was finalised	4‡	5
The managers accepted the behaviour	47	49
My career has been negatively affected	32‡	26
My working relationships have been negatively affected	40	37
I was not informed of the outcome	13‡	17
Other	17‡	15

Question 41a. During the last 12 months, have you been subjected to harassment or bullying in your workplace?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 4.8% and APS-wide was 4.7%.
Yes	16	18
No	82‡	79
Not sure	2	3

Question 41b. Did you report the harassment or bullying?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.0%.
Yes	39	39
No	61	61

Question 41c. Why did you not report the harassment or bullying?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'Yes' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace	33‡	39
I did not have enough evidence	15‡	20
It could affect my career	42	42
I did not think any action would be taken	48	50
The matter was resolved informally	12	11
I did not think the harassment or bullying was serious enough	18‡	21
Managers accepted the behaviour	30	32
I did not think it was worth the hassle of going through the report process	30	32
Other	21	23

Question 41d. Was action taken as a result of your report of the harassment or bullying?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'No' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.2%.
Yes, fully	10	11
Yes, to some extent	46	49
No	32	31
Not sure	12‡	9

Question 41e. How satisfied were you with the action taken against the harassment or bullying?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b or 'No' or 'Not sure' to question 41d were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.0%.
Satisfied	35	34
Neither satisfied nor dissatisfied	19	19
Dissatisfied	40	44
Not applicable – outcome pending	6‡	3

Question 41f. Why were you dissatisfied with the outcome(s) of reporting the harassment or bullying?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b, 'No' or 'Not sure' to question 41d, or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 41e were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.6%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action	40‡	24
My agency did not take any effective action	67‡	53
The employee continued to harass or bully others	75‡	53
The employee was transferred or promoted within my agency	10‡	16
The managers accepted the behaviour	67‡	49
My career has been negatively affected	44‡	33
I was not informed of the outcome	17	18
Other	31‡	25

G. Individual performance

Question 42. Do you have a documented performance plan for your current job?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 5.0% and APS-wide was 5.2%.
Yes	86	86
No	14	14

Question 43a. Have you received formal individual performance feedback in your current agency in the last 12 months?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 4.9% and APS-wide was 4.9%.
Yes	89	88
No	11	12

Question 43b. From which sources did you receive formal individual performance feedback in the last 12 months?
	VIC %	APS %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.7% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Someone more senior (other than your supervisor)	13‡	16
Your supervisor	97	97
Co-worker	7†	8
Someone more junior than you	3‡	4
Client	3	3
Consultant/service provider	0‡	1
Representative of another APS agency	0‡	1
Minister or ministerial adviser	0†	0
Other	2‡	1

Question 43c. Please rate your level of agreement with the following statements:
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was: i – 0.9%, ii – 1.1%, iii – 1.5%, iv – 1.2%, v – 1.3%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.7%, iii – 0.8%, iv – 0.7%, v – 1.0%.
i.The way in which the performance feedback session was conducted provided me with the assistance/guidance I needed.	VIC	66	22	11	0
	APS	67	21	12	0
ii.My most recent performance review will help me improve my performance.	VIC	51	33	15	1
	APS	50	34	15	1
iii.My learning and development needs were adequately considered as part of the performance feedback discussion.	VIC	63	20	16‡	0
	APS	64	22	14	0
iv.My performance feedback discussion included how my performance aligns with the APS Values and Code of Conduct.	VIC	65‡	20†	13‡	2
	APS	60	22	17	2
v.My performance feedback discussion included how my performance aligns with business outcomes.	VIC	71	18	10	1
	APS	69	19	11	1

Question 44. Please respond to the following statements regarding your general work performance in your current job:
		Always / Often %	Sometimes %	Rarely / Never %	Not sure %	Not applicable %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 5.8%, b – 5.5%, c – 5.6%, d – 5.6%. The percentage of respondents who did not answer this question APS-wide was: a – 5.6%, b – 5.6%, c – 5.6%, d – 5.7%.
a.I complete my assigned duties.	VIC	98‡	2‡	0	0	0
a.I complete my assigned duties.	APS	99	1	0	0	0
b.I fulfil the responsibilities set out in my performance plan.	VIC	94	2†	0	1	3‡
	APS	93	1	0	1	4
c.I perform the tasks that are expected of me.	VIC	99	1	0	0	0
c.I perform the tasks that are expected of me.	APS	99	1	0	0	0
d.I meet the formal performance requirements of my job.	VIC	96	2‡	0	1	1
d.I meet the formal performance requirements of my job.	APS	97	1	0	1	1

Question 45. In the last fortnight, please rate your overall job performance (for the days that you worked) on a scale of 1 to 10, where 1 means the worst performance anyone could have at your job and 10 means the performance of a top worker.
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 5.8% and APS-wide was 5.8%.
1 = Worst performance	0	0
2	0	0
3	0	0
4	1	0
5	2	2
6	4	3
7	12	13
8	36†	39
9	25	26
10 = Top performance	17‡	14
Not Applicable (e.g. on leave for whole fortnight, on graduated return to work)	3‡	2

H. Learning and development

Question 46a. In the last 12 months, have your learning and development needs been identified and agreed to with your manager?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 5.6% and APS-wide was 5.7%.
Yes, fully identified	47	48
Yes, to some extent	32†	35
No	16	15
Not sure	4†	3

Question 47a. Based on your experience in the workplace, please rate your level of satisfaction with:
		Satisfied %	Neither satisfied nor dissatisfied %	Dissatisfied %	Not applicable %
Note: The percentage of respondents who did not answer this question in Victoria was: i – 6.1%, ii – 6.1%, iii – 6.2%, iv – 6.3%, v – 6.3%. The percentage of respondents who did not answer this question APS-wide was: i – 6.1%, ii – 6.2%, iii – 6.2%, iv – 6.2%, v – 6.3%. For sub-question 'ii', off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study or formal in-house programs.
i....your own access to learning and development opportunities in your agency?	VIC	55‡	26†	19	1‡
	APS	58	23	17	1
ii....the quality of formal training and education courses (off-the-job) in your agency?	VIC	45‡	28‡	22‡	5
	APS	51	25	19	5
iii....the quality of informal, on-the-job training in your agency?	VIC	48‡	31‡	18	2
	APS	52	27	17	3
iv....the quality of coaching or mentoring in your agency?	VIC	42	32‡	22	5
iv....the quality of coaching or mentoring in your agency?	APS	42	29	23	6
v....the quality of e-learning in your agency?	VIC	47‡	29	20	3‡
v....the quality of e-learning in your agency?	APS	44	31	18	7

Question 48. How would you rate the overall effectiveness of the learning and development you have received in the last 12 months (in your current agency only) in helping you improve your performance?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 5.8% and APS-wide was 5.7%.
High	29	30
Moderate	42	41
Low	23†	21
Not sure	2	2
Not applicable	4‡	6

Question 49. How much time did you spend in learning and development activities off-the-job during the last 12 months? [Off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study, formal in-house programs and online training.]
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 6.0% and APS-wide was 5.6%.
No time	18	18
1 to 2 days (include part day)	26	26
3 to 5 days	27	27
6 to 10 days	14	14
More than 10 days	11	11
Not sure	5†	4

I. Leadership

Question 50. What is your immediate supervisor’s current classification level? [If they are acting or temporarily performing at that level, please record their acting level.]
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 6.6% and APS-wide was 6.8%.
APS 1 – 4 (or equivalent)	6‡	4
APS 5 – 6 (or equivalent)	40‡	30
Executive Level 1 (or equivalent)	26†	28
Executive Level 2 (or equivalent)	20‡	26
Senior Executive Service (or equivalent)	7‡	11

Question 51. Please indicate your level of satisfaction with your immediate supervisor’s actions in the following areas:
Your immediate supervisor:		Satisfied %	Neither satisfied nor dissatisfied %	Dissatisfied %	Not sure %	Not applicable %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 6.8%, b – 6.9%, c – 6.7%, d – 6.8%, e – 6.9%, f – 85.9%. The percentage of respondents who did not answer this question APS-wide was: a – 6.6%, b – 6.7%, c – 6.6%, d – 6.8%, e – 6.8%, f – 85.8%.
a.Achieves results (understands how to achieve results and motivates people to deliver them)	VIC	72‡	15†	10	2‡	0
	APS	75	14	10	2	0
b.Cultivates productive working relationships (builds a range of working relationships and enables others to manage these relationships)	VIC	68‡	16	14	2‡	0
	APS	72	14	12	1	0
c.Exemplifies personal drive and integrity (acts in accordance with the APS Values and demonstrates fairness)	VIC	74†	14	10	2	0
	APS	76	13	9	1	0
d.Shapes strategic thinking (takes a whole-of-government view in shaping agency’s vision and goals)	VIC	64‡	20	11‡	4	1
	APS	67	19	10	3	1
e.Communicates with influence (communicates clearly and confidently and is an interested listener)	VIC	67‡	17	14	2	0
	APS	70	16	13	1	0
f.Other	VIC	19	9	7	5	59
f.Other	APS	18	9	7	5	61

Question 52. Please indicate your level of satisfaction with your immediate supervisor’s knowledge of the following areas:
		Satisfied %	Neither satisfied nor dissatisfied %	Dissatisfied %	Not sure %	Not applicable %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 7.0%, b – 6.9%, c – 7.0%, d – 6.9%, e – 7.0%, f – 7.0%, g – 6.8%, h – 6.7%, i – 6.8%, j – 6.9%, k – 7.5%, l – 7.1%, m – 7.4%, n – 7.2%, o – 84.5%. The percentage of respondents who did not answer this question APS-wide was: a – 6.8%, b – 6.9%, c – 7.0%, d – 7.0%, e – 7.0%, f – 7.0%, g – 7.0%, h – 6.9%, i – 7.1%, j – 7.1%, k – 7.1%, l – 7.1%, m – 7.3%, n – 7.1%, o – 85.2%.
a.Policy analysis (uses problem solving and analysis to make policy decisions)	VIC	68‡	15	7‡	7†	3‡
	APS	71	14	6	6	4
b.Service delivery (leads delivery of customer- focused service)	VIC	73‡	16‡	6	4	2
	APS	76	13	6	3	2
c.Strategic management (scans environment to better match agency and strategic priorities)	VIC	65‡	17	9‡	7‡	2
	APS	68	17	8	6	2
d.Program management (leads team to achieve outcomes)	VIC	69	16	10	3	1
d.Program management (leads team to achieve outcomes)	APS	71	15	10	3	2
e.Risk management (considers risks and effectively manages them)	VIC	68‡	17	9	5	1
	APS	71	16	8	4	1
f.General analysis (gathers information and uses it to make decisions)	VIC	73‡	16‡	7	3†	1
	APS	78	13	6	3	0
g.People management (builds effective and diverse teams to meet agency’s vision and goals)	VIC	64‡	16	17	3†	1†
	APS	66	15	16	2	1
h.Change management (motivates and leads people from current state to desired future state)	VIC	60†	20	14	4	1
	APS	62	19	13	4	1
i.Technology (encourages innovation in using technology to achieve outcomes and goals)	VIC	64	21	9	4	2
	APS	64	22	8	4	2
j.Financial/value management (leads development of creative solutions that provide value for money and comply with procurement guidelines)	VIC	57†	21	5	10‡	7
	APS	60	20	5	8	7
k.Business case (leads development of business cases that meet agency and stakeholder requirements)	VIC	58†	18	6†	11	7
	APS	61	18	5	10	6
l.Public service craft (understands processes for achieving outcomes within the Westminster system of parliamentary democracy)	VIC	50‡	18	5†	19‡	9
	APS	55	17	4	17	8
m.Government savvy (understands political context)	VIC	59‡	17	5	14‡	6‡
m.Government savvy (understands political context)	APS	65	16	4	10	4
n.Specialised (uses and develops others’ professional expertise to make sound decisions)	VIC	61‡	19	7	9‡	4‡
	APS	66	17	7	8	2
o.Other	VIC	16	15‡	5‡	8	56‡
o.Other	APS	15	11	3	8	63

Question 53. Please indicate your level of satisfaction with the following personal attributes of your immediate supervisor:
		Satisfied%	Neither satisfied nor dissatisfied%	Dissatisfied%	Not sure%
Note: The percentage of respondents who did not answer this question in Victoria was: a – 7.2%, b – 7.2%, c – 7.3%, d – 7.3%, e – 7.5%, f – 7.6%, g – 7.9%, h – 7.5%, i – 7.7%, j – 8.0%, k – 7.7%, l – 7.8%, m – 7.5%, n – 86.4%. The percentage of respondents who did not answer this question APS-wide was: a – 7.0%, b – 7.1%, c – 7.2%, d – 7.2%, e – 7.3%, f – 7.3%, g – 7.4%, h – 7.2%, i – 7.3%, j – 7.6%, k – 7.3%, l – 7.3%, m – 7.4%, n – 86.6%.
a.Authentic (is genuine and shows consistency between words and actions)	VIC	74‡	12	12	2
	APS	76	11	11	2
b.Agile/adaptable (comfortably adapts in response to the changing environment)	VIC	72‡	16†	9	3
	APS	75	14	8	2
c.Empathetic (is sensitive to others’ thoughts and feelings)	VIC	72	14	12	2
	APS	73	14	12	2
d.Resilient (quickly bounces back from setbacks and perseveres when the ‘going gets tough’)	VIC	75	14	6	5
	APS	77	13	6	4
e.Self-aware (is aware of own strengths and development needs)	VIC	68	16	11	5
	APS	69	15	10	6
f.Self-regulating (manages own emotional reactions to stay composed and positive)	VIC	72†	16†	9	4†
	APS	74	14	9	3
g.Self-motivated (strives to improve, sets challenging goals and is ready to act on opportunities)	VIC	76†	14	6	4†
	APS	78	13	6	3
h.Socially aware (is interested in others’ views and concerns, including those from diverse backgrounds)	VIC	71‡	16†	10	3
	APS	73	14	10	3
i.Socially skilled (is effective at give and take, and skilled at persuasion where necessary)	VIC	69‡	16	12	3
	APS	72	15	11	3
j.Situationally aware (accurately reads environment and knows what shapes views and actions of stakeholders)	VIC	71	16	8	5
	APS	72	15	8	5
k.Has willingness/passion/conviction (has courage to stand by decisions and delivers on commitments)	VIC	74†	15†	8	3
	APS	76	14	7	3
l.Is a steward (encourages a shared responsibility to protect, develop and guide the agency)	VIC	66‡	19†	9‡	7
	APS	69	17	7	6
m.Ethical (acts, and encourages employees to act, in accordance with the APS Values)	VIC	79‡	13‡	6	3
	APS	82	11	5	2
n.Other	VIC	16	12	4†	67
n.Other	APS	16	12	3	68

Question 54. (APS/EL respondents only) Overall, do you view the SES leaders in your agency as part of a broader APS-wide leadership cadre/group?
	VIC %	APS %
Note: SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 9.8% and APS-wide was 9.1%.
Yes, definitely	18	18
Yes, somewhat	35‡	38
No	25	25
Not sure	23‡	19

Question 55. (SES respondents only) Overall, in your view, do you see yourself as part of a broader APS-wide leadership cadre/group?
	VIC %	APS %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 6.7% and APS-wide was 6.7%.
Yes, definitely	33	45
Yes, somewhat	21‡	41
No	40‡	14
Not sure	6‡	0

Question 56a. (EL2/SES respondents only) Please rate your level of agreement with the following statements.
		Agree%	Neither agree nor disagree%	Disagree%	Not applicable%
Note: APS and EL1 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was: i – 2.0%, ii – 2.4%, iii – 2.0%, iv – 2.0%, v – 2.0%, vi – 2.0%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 5.1%, ii – 5.0%, iii – 5.4%, iv – 4.9%, v – 5.3%, vi – 5.1%.
i.I am actively engaged in the leadership of my agency.	VIC	51‡	29‡	20	0‡
i.I am actively engaged in the leadership of my agency.	APS	61	19	19	1
ii.I feel confident that I have the leadership skills to do my job effectively.	VIC	88	11	1‡	0
	APS	88	9	3	0
iii.Senior leaders (i.e. the SES) in my agency encourage innovation and creativity.	VIC	55	27	18	0
	APS	52	26	21	0
iv.Senior leaders (i.e. the SES) in my agency are personally active in efforts to improve equality and diversity in employment.	VIC	52‡	30‡	17	0‡
	APS	47	35	17	1
v.Senior leaders (i.e. the SES) in my agency give their time to identify and develop talented people.	VIC	40‡	33	28	0
	APS	44	30	24	1
vi.Senior leaders (i.e. the SES) in my agency work collaboratively with people from other agencies.	VIC	54‡	33‡	9	4‡
	APS	62	27	9	1

J. APS occupations

Question 57a. (APS respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
	VIC %	APS %
Note: EL and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 7.5% and APS-wide was 7.3%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting)	3†	4
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions)	15‡	18
Audit (e.g. internal/external auditor)	6‡	4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement)	2‡	2
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations)	4	3
Information and communications technology (e.g. quality assurance, testing, helpdesk/support)	3‡	6
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst)	3‡	4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser)	2	2
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information)	2	3
Policy or research (e.g. policy analysis, policy planning, policy development, research)	1‡	5
Procurement or contracting (e.g. purchasing, contracting)	2	2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer)	4	3
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation)	10	9
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions)	35‡	27
Technical or trades (e.g. mechanic, security guard, technician, trade worker)	2	2
Other	6	5

Question 57b. (APS respondents only) Which one of the following best describes your accounting/finance occupation?
	VIC %	APS %
Note: Only APS respondents who selected the 'Accounting/finance' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.1%.
Accounts processing	27‡	22
Budgeting	11	12
Financial accounting or reporting	15‡	23
Finance analyst	3	3
General finance	7‡	15
Management accounting	6‡	4
Performance/output reporting	7‡	2
Tax accounting	10†	9
Manager	0‡	2
Other	14‡	9

Question 57c. (APS respondents only) Which one of the following best describes your human resources occupation?
	VIC %	APS %
Note: Only APS respondents who selected the 'Human resources' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.4%.
Human resources generalist	5‡	15
Learning and development	10	10
Occupational health and safety	10‡	7
Payroll	37‡	25
Performance management	2‡	3
Recruitment	11	12
Talent management	0‡	0
Worker's compensation	5	4
Workforce planning	3‡	4
Workplace relations	2‡	9
Manager	2‡	1
Other	12‡	10

Question 57d. (APS respondents only) Which one of the following best describes your information and communications technology occupation?
	VIC %	APS %
Note: Only APS respondents who selected the 'Information and communications technology' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 1.3% and APS-wide was 0.1%.
Business process analysis/design	14	13
Databases	0‡	3
Development and programming	8‡	13
Helpdesk/support	30‡	17
Information/knowledge management	7‡	3
Infrastructure and facilities	0‡	5
Networks and telecommunications	4†	3
Procurement and vendor relations	0	0
Program-project management	3	4
Quality assurance	3	2
Security	6‡	2
Service management	1‡	4
Strategic leadership	0‡	1
Systems administration	0‡	8
Systems analysis/design	4	5
Systems integration and deployment	3†	2
Testing	8‡	12
Training and development	8‡	3
Web and multimedia content development	0‡	2

Question 57e. (APS respondents only) Which one of the following best describes your other professional occupation?
	VIC %	APS %
Note: Only APS respondents who selected the 'Other professional' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 3.6% and APS-wide was 1.8%.
Actuary	0	0
Economist	4†	3
Education and training professional	13‡	5
Engineer	34‡	26
Health professional	11‡	7
Mathematician (excluding statistician)	0	0
Patents examiner	1‡	3
Scientist	16‡	25
Statistician	7‡	8
Valuer	0‡	1
Veterinary scientist	3‡	2
Other	11‡	20

Question 57f. (EL respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
	VIC %	APS %
Note: APS and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 3.2% and APS-wide was 4.5%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting)	2‡	5
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions)	6	7
Audit (e.g. internal/external auditor)	6‡	4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement)	3	4
Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead select the relevant occupational group)	8	5
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations)	2	4
Information and communications technology (e.g. quality assurance, testing, helpdesk/support)	6‡	9
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst)	3	4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser)	2	3
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information)	10‡	5
Policy or research (e.g. policy analysis, policy planning, policy development, research)	6‡	15
Procurement or contracting (e.g. purchasing, contracting)	2	2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer)	14‡	8
Project management	7	8
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation)	8†	5
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions)	5	4
Technical or trades (e.g. mechanic, security guard, technician, trade worker)	1	0
Other	8†	6

Question 57g. (EL respondents only) Which one of the following best describes your accounting/finance occupation?
	VIC %	APS %
Note: Only EL respondents who selected the 'Accounting/finance' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.0%.
Accounts processing	*	2
Budgeting	*	23
Financial accounting or reporting	*	14
Finance analyst	*	5
General finance	*	5
Management accounting	*	21
Performance/output reporting	*	3
Tax accounting	*	6
Manager	*	16
Other	*	5

Question 57h. (EL respondents only) Which one of the following best describes your human resources occupation?
	VIC %	APS %
Note: Only EL respondents who selected the 'Human resources' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 2.6%.
Human resources generalist	*	23
Learning and development	*	10
Occupational health and safety	*	5
Payroll	*	2
Performance management	*	6
Recruitment	*	8
Talent management	*	0
Worker's compensation	*	4
Workforce planning	*	8
Workplace relations	*	13
Manager	*	16
Other	*	5

Question 57i. (EL respondents only) Which one of the following best describes your information and communications technology occupation?
	VIC %	APS %
Note: Only EL respondents who selected the 'Information and communications technology' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.8%.
Business process analysis/design	9	11
Databases	0‡	2
Development and programming	22	20
Helpdesk/support	8‡	4
Information/knowledge management	7‡	4
Infrastructure and facilities	14‡	5
Networks and telecommunications	0‡	4
Procurement and vendor relations	0‡	1
Program-project management	1‡	8
Quality assurance	0‡	3
Security	0‡	3
Service management	3‡	8
Strategic leadership	0‡	3
Systems administration	0‡	7
Systems analysis/design	29‡	9
Systems integration and deployment	7‡	3
Testing	0‡	2
Training and development	0†	1
Web and multimedia content development	0†	1

Question 57j. (EL respondents only) Which one of the following best describes your other professional occupation?
	VIC %	APS %
Note: Only EL respondents who selected the 'Other professional' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.8%.
Actuary	0	0
Economist	3	3
Education and training professional	4	3
Engineer	24	23
Health professional	5	6
Mathematician (excluding statistician)	0‡	1
Patents examiner	0‡	2
Scientist	41‡	35
Statistician	0‡	5
Valuer	0	0
Veterinary scientist	2	1
Other	21	20

Question 57k. (SES Band 1 respondents only) Which one of the following best describes the main type of work you are currently responsible for?
	VIC %	APS %
Note: APS, EL and SES Band 2 and 3 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 3.9%.
Delivery (The most significant contribution of the delivery role relates to outcome delivery and/or effective resource management. This may include development of delivery responses for policy objectives. Delivery roles are accountable for a measurable impact on the agency or APS as a whole (e.g. achievement of objectives through the management of financial, human and physical resources). This may be directed to an ongoing delivery program, integration of multiple programs for delivery or to a finite government initiative.)	14‡	38
Public policy and program design (The most significant contribution of the public policy and program design job role relates to the provision of policy advice, reflecting research and analysis of financial and other implications and stakeholder views obtained through consultations, and articulation of policy in policy statements, regulatory or financial measures and legislation. The role also includes program design but not program implementation—the latter would be included in Delivery.)	19	26
Regulatory (The most significant contribution of the regulatory role relates to information gathering and risk assessment, and the design and implementation of compliance and enforcement programs within a governance framework.)	28‡	9
Professional/specialist (The most significant contribution of the professional/specialist job role is the provision of technical, professional, specialist, or strategic advice. This advice has a primary influence on adopted strategies, plans and targets and outcomes in terms of effectiveness or efficiency.)	37†	24
Other	3	4

Question 58i. (SES respondents only) For your responsible functions, please indicate the type(s) of occupational groups you experienced difficulty recruiting or retaining in 2010–11.
		Yes %	No %	Not sure %	Not applicable %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was: a – 2.1%, b – 2.1%, c – 2.1%, d – 2.1%, e – 2.1%, f – 2.1%, g – 3.5%, h – 2.1%, i – 2.1%, j – 0.0%, k – 2.1%, l – 2.1%, m – 2.1%, n – 10.3%, o – 2.1%, p – 2.1%, q – 3.5%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 10.9%, b – 11.9%, c – 12.5%, d – 12.0%, e – 12.1%, f – 12.8%, g – 12.4%, h – 12.8%, i – 12.8%, j – 11.6%, k – 11.2%, l – 11.4%, m – 13.4%, n – 14.0%, o – 12.0%, p – 11.6%, q – 13.8%.
a.Accounting/finance (e.g. accounts processing, budgeting, financial reporting)	VIC	8‡	27	0‡	65
	APS	23	18	6	54
b.Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions)	VIC	1‡	38	7	54‡
	APS	23	42	6	29
c.Audit (e.g. internal/external auditor)	VIC	2	16	2	80
c.Audit (e.g. internal/external auditor)	APS	6	17	5	72
d.Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement)	VIC	2‡	27	0‡	70
	APS	11	23	4	63
e.Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group)	VIC	5‡	31	7‡	58‡
	APS	24	33	2	41
f.Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations)	VIC	0‡	27	0†	73
	APS	5	20	3	72
g.Information and communications technology (e.g. quality assurance, testing, helpdesk/support)	VIC	11	27	0	62
	APS	17	16	2	65
h.Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst)	VIC	13	27	0‡	60
	APS	16	21	4	60
i.Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser)	VIC	7	15	6	72
	APS	5	15	3	76
j.Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information)	VIC	7	35‡	6	52†
	APS	12	18	3	67
k.Policy or research (e.g. policy analysis, policy planning, policy development, research)	VIC	10‡	42†	6‡	42
	APS	38	30	1	32
l.Procurement or contracting (e.g. purchasing, contracting)	VIC	5‡	16	6	73‡
l.Procurement or contracting (e.g. purchasing, contracting)	APS	13	25	6	55
m.Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer)	VIC	23	28	0‡	50
	APS	17	19	4	60
n.Project management	VIC	7‡	32	0‡	62‡
n.Project management	APS	23	32	4	41
o.Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation)	VIC	10	21	0	69
	APS	10	15	3	72
p.Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions)	VIC	1‡	30	0†	69
	APS	7	23	3	67
q.Technical or trades (e.g. mechanic, security guard, technician, trade worker)	VIC	2	20	0	78
	APS	*	*	*	*

Question 58ii. (SES respondents only) If you did experience difficulty recruiting or retaining any of the occupational groups in question 58i, please assess the impact this difficulty had on your work area’s capability.
		None %	Limited %	Moderate %	Severe %
Note: Only SES respondents who selected 'Yes' to an occupational group in question 58i were asked the relevant sub-question of question 58ii. The percentage of relevant respondents who did not answer this question in Victoria was: a – 62.1%, b – 100.0%, c – 0.0%, d – 0.0%, e – 81.0%, f – 0.0%, g – 68.1%, h – 29.9%, i – 0.0%, j – 58.7%, k – 46.4%, l – 100.0%, m – 48.4%, n – 64.0%, o – 42.6%, p – 0.0%, q – 100.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.5%, b – 13.4%, c – 12.9%, d – 18.5%, e – 27.7%, f – 18.4%, g – 26.5%, h – 21.6%, i – 4.8%, j – 35.4%, k – 22.1%, l – 19.3%, m – 30.7%, n – 15.1%, o – 14.8%, p – 5.2%, q – 67.4%.
a.Accounting/finance (e.g. accounts processing, budgeting, financial reporting)	VIC	*	*	*	*
	APS	0	25	44	31
b.Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions)	VIC	*	*	*	*
	APS	0	23	71	6
c.Audit (e.g. internal/external auditor)	VIC	*	*	*	*
c.Audit (e.g. internal/external auditor)	APS	0	25	56	19
d.Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement)	VIC	*	*	*	*
	APS	0	21	61	18
e.Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group)	VIC	*	*	*	*
	APS	0	17	75	8
f.Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations)	VIC	*	*	*	*
	APS	0	3	87	10
g.Information and communications technology (e.g. quality assurance, testing, helpdesk/support)	VIC	*	*	*	*
	APS	0	7	59	35
h.Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst)	VIC	*	*	*	*
	APS	0	16	54	30
i.Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser)	VIC	*	*	*	*
	APS	0	8	90	2
j.Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information)	VIC	*	*	*	*
	APS	0	19	57	24
k.Policy or research (e.g. policy analysis, policy planning, policy development, research)	VIC	*	*	*	*
	APS	0	16	66	18
l.Procurement or contracting (e.g. purchasing, contracting)	VIC	*	*	*	*
l.Procurement or contracting (e.g. purchasing, contracting)	APS	0	26	58	15
m.Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer)	VIC	*	*	*	*
	APS	0	26	54	20
n.Project management	VIC	*	*	*	*
n.Project management	APS	0	18	43	39
o.Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation)	VIC	*	*	*	*
	APS	0	24	65	10
p.Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions)	VIC	*	*	*	*
	APS	0	23	47	30
q.Technical or trades (e.g. mechanic, security guard, technician, trade worker)	VIC	*	*	*	*
	APS	*	*	*	*

Question 59i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the accounting/finance occupational group in question 58i, please indicate which types of occupations.
		Yes %	No %	Not sure %	Not applicable %
Note: Only SES respondents who selected 'Yes' to the 'Accounting/finance' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in Victoria was: a – 55.9%, b – 55.9%, c – 45.3%, d – 55.9%, e – 55.9%, f – 10.7%, g – 55.9%, h – 55.9%, i – 55.9%, j – 55.9%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 35.6%, b – 23.1%, c – 18.1%, d – 30.7%, e – 34.0%, f – 26.6%, g – 37.5%, h – 33.5%, i – 35.8%, j – 88.4%.
a.Accounts processing	VIC	*	*	*	*
a.Accounts processing	APS	41	25	8	26
b.Budgeting	VIC	*	*	*	*
b.Budgeting	APS	65	10	7	18
c.Financial accounting or reporting	VIC	*	*	*	*
c.Financial accounting or reporting	APS	79	10	3	8
d.Finance analyst	VIC	*	*	*	*
d.Finance analyst	APS	58	12	3	27
e.General finance	VIC	*	*	*	*
e.General finance	APS	40	22	2	35
f.Management accounting	VIC	*	*	*	*
f.Management accounting	APS	67	4	6	23
g.Performance/output reporting	VIC	*	*	*	*
g.Performance/output reporting	APS	36	21	7	36
h.Tax accounting	VIC	*	*	*	*
h.Tax accounting	APS	24	17	7	52
i.Manager	VIC	*	*	*	*
i.Manager	APS	52	16	10	23
j.Other	VIC	*	*	*	*
j.Other	APS	*	*	*	*

Question 59ii. (SES respondents only) If you experienced difficulty recruiting or retaining any of the accounting/finance occupations in question 59i, please assess the impact this difficulty had on your work area’s capability.
		None %	Limited %	Moderate %	Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 59i were asked the relevant sub-question of question 59ii. The percentage of relevant respondents who did not answer this question in Victoria was: a – 100.0%, b – 100.0%, c – 30.8%, d – 38.3%, e – 38.3%, f – 18.9%, g – 38.3%, h – 100.0%, i – 0.0%, j – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 28.2%, b – 31.6%, c – 29.8%, d – 39.1%, e – 39.1%, f – 26.9%, g – 37.7%, h – 53.0%, i – 27.0%, j – 0.0%.
a.Accounts processing	VIC	*	*	*	*
a.Accounts processing	APS	*	*	*	*
b.Budgeting	VIC	*	*	*	*
b.Budgeting	APS	0	19	35	46
c.Financial accounting or reporting	VIC	*	*	*	*
c.Financial accounting or reporting	APS	0	7	64	30
d.Finance analyst	VIC	*	*	*	*
d.Finance analyst	APS	0	12	64	23
e.General finance	VIC	*	*	*	*
e.General finance	APS	0	0	35	65
f.Management accounting	VIC	*	*	*	*
f.Management accounting	APS	0	22	45	33
g.Performance/output reporting	VIC	*	*	*	*
g.Performance/output reporting	APS	*	*	*	*
h.Tax accounting	VIC	*	*	*	*
h.Tax accounting	APS	*	*	*	*
i.Manager	VIC	*	*	*	*
i.Manager	APS	0	11	53	36
j.Other	VIC	*	*	*	*
j.Other	APS	*	*	*	*

Question 60i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the human resources occupational group in question 58i, please indicate which types of occupations.
		Yes %	No %	Not sure %	Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Human resources' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in Victoria was: a – 0.0%, b – 0.0%, c – 0.0%, d – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.5%, b – 9.9%, c – 9.9%, d – 9.9%, e – 9.9%, f – 17.1%, g – 9.9%, h – 9.9%, i – 17.1%, j – 28.8%, k – 16.3%, l – 95.4%.
a. Human resources generalist	VIC	*	*	*	*
a. Human resources generalist	APS	79	5	7	9
b. Learning and development	VIC	*	*	*	*
b. Learning and development	APS	41	29	7	23
c. Occupational health and safety	VIC	*	*	*	*
c. Occupational health and safety	APS	16	31	7	46
d. Payroll	VIC	*	*	*	*
d. Payroll	APS	15	1	7	77
e. Performance management	VIC	*	*	*	*
e. Performance management	APS	20	18	7	55
f. Recruitment	VIC	*	*	*	*
f. Recruitment	APS	24	17	8	51
g. Talent management	VIC	*	*	*	*
g. Talent management	APS	39	16	7	39
h. Worker's compensation	VIC	*	*	*	*
h. Worker's compensation	APS	16	18	7	59
i. Workforce planning	VIC	*	*	*	*
i. Workforce planning	APS	60	16	8	16
j. Workplace relations	VIC	*	*	*	*
j. Workplace relations	APS	0	23	9	68
k. Manager	VIC	*	*	*	*
k. Manager	APS	12	40	0	48
l. Other	VIC	*	*	*	*
l. Other	APS	*	*	*	*

Question 60ii. If you experienced difficulty recruiting or retaining any of the human resources occupations in question 60i, please assess the impact this difficulty had on your work area’s capability.
		None %	Limited %	Moderate %	Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 60i were asked the relevant sub-question of question 60ii. The percentage of relevant respondents who did not answer this question in Victoria was: a – 0.0%, b – 0.0%, c – 0.0%, d – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 15.5%, b – 0.0%, c – 50.0%, d – 64.7%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 1.6%, j – 0.0%, k – 8.0%, l – 0.0%.
a. Human resources generalist	VIC	*	*	*	*
a. Human resources generalist	APS	*	*	*	*
b. Learning and development	VIC	*	*	*	*
b. Learning and development	APS	*	*	*	*
c. Occupational health and safety	VIC	*	*	*	*
c. Occupational health and safety	APS	*	*	*	*
d. Payroll	VIC	*	*	*	*
d. Payroll	APS	*	*	*	*
e. Performance management	VIC	*	*	*	*
e. Performance management	APS	*	*	*	*
f. Recruitment	VIC	*	*	*	*
f. Recruitment	APS	*	*	*	*
g. Talent management	VIC	*	*	*	*
g. Talent management	APS	*	*	*	*
h. Worker's compensation	VIC	*	*	*	*
h. Worker's compensation	APS	*	*	*	*
i. Workforce planning	VIC	*	*	*	*
i. Workforce planning	APS	*	*	*	*
j. Workplace relations	VIC	*	*	*	*
j. Workplace relations	APS	*	*	*	*
k. Manager	VIC	*	*	*	*
k. Manager	APS	*	*	*	*
l. Other	VIC	*	*	*	*
l. Other	APS	*	*	*	*

Question 61i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the information and communications technology occupational group in question 58i, please indicate which types of occupations.
		Yes %	No %	Not sure %	Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Information and communications technology' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in Victoria was: a – 0.0%, b – 19.6%, c – 0.0%, d – 19.6%, e – 0.0%, f – 19.6%, g – 19.6%, h – 19.6%, i – 0.0%, j – 19.6%, k – 19.6%, l – 19.6%, m – 19.6%, n – 19.6%, o – 0.0%, p – 19.6%, q – 19.6%, r – 19.6%, s – 19.6%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 21.6%, b – 31.3%, c – 17.7%, d – 31.3%, e – 22.2%, f – 28.0%, g – 30.7%, h – 25.9%, i – 28.8%, j – 34.6%, k – 28.5%, l – 29.7%, m – 26.1%, n – 33.5%, o – 21.9%, p – 30.4%, q – 29.7%, r – 29.7%, s – 31.2%.
a. Business process analysis/design	VIC	*	*	*	*
a. Business process analysis/design	APS	82	10	3	4
b. Databases	VIC	*	*	*	*
b. Databases	APS	50	32	8	9
c. Development and programming	VIC	*	*	*	*
c. Development and programming	APS	71	15	7	7
d. Helpdesk/support	VIC	*	*	*	*
d. Helpdesk/support	APS	19	37	13	31
e. Information/knowledge management	VIC	*	*	*	*
e. Information/knowledge management	APS	42	26	8	24
f. Infrastructure and facilities	VIC	*	*	*	*
f. Infrastructure and facilities	APS	32	15	13	40
g. Networks and telecommunications	VIC	*	*	*	*
g. Networks and telecommunications	APS	17	24	15	43
h. Procurement and vendor relations	VIC	*	*	*	*
h. Procurement and vendor relations	APS	28	22	18	32
i. Program-project management	VIC	*	*	*	*
i. Program-project management	APS	66	8	11	14
j. Quality assurance	VIC	*	*	*	*
j. Quality assurance	APS	26	25	13	36
k. Security	VIC	*	*	*	*
k. Security	APS	19	27	3	51
l. Service management	VIC	*	*	*	*
l. Service management	APS	11	35	8	46
m. Strategic leadership	VIC	*	*	*	*
m. Strategic leadership	APS	42	27	8	23
n. Systems administration	VIC	*	*	*	*
n. Systems administration	APS	28	24	14	34
o. Systems analysis/design	VIC	*	*	*	*
o. Systems analysis/design	APS	57	15	11	17
p. Systems integration and deployment	VIC	*	*	*	*
p. Systems integration and deployment	APS	42	17	19	22
q. Testing	VIC	*	*	*	*
q. Testing	APS	39	25	17	19
r. Training and development	VIC	*	*	*	*
r. Training and development	APS	27	36	17	21
s. Web and multimedia content development	VIC	*	*	*	*
s. Web and multimedia content development	APS	36	31	8	25

Question 61ii. If you experienced difficulty recruiting or retaining any of the information and communications technology occupations in question 61i, please assess the impact this difficulty had on your work area’s capability.
		None %	Limited %	Moderate %	Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 61i were asked the relevant sub-question of question 61ii. The percentage of relevant respondents who did not answer this question in Victoria was: a – 39.7%, b – 0.0%, c – 0.0%, d – 0.0%, e – 64.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%, m – 51.1%, n – 0.0%, o – 0.0%, p – 0.0%, q – 0.0%, r – 0.0%, s – 73.9%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.9%, b – 22.9%, c – 20.3%, d – 0.0%, e – 21.7%, f – 16.4%, g – 26.2%, h – 26.5%, i – 11.0%, j – 30.2%, k – 61.0%, l – 0.0%, m – 22.9%, n – 43.5%, o – 30.4%, p – 33.4%, q – 18.9%, r – 46.6%, s – 14.3%.
a. Business process analysis/design	VIC	*	*	*	*
a. Business process analysis/design	APS	0	3	54	43
b. Databases	VIC	*	*	*	*
b. Databases	APS	0	25	47	28
c. Development and programming	VIC	*	*	*	*
c. Development and programming	APS	0	3	56	42
d. Helpdesk/support	VIC	*	*	*	*
d. Helpdesk/support	APS	0	61	9	30
e. Information/knowledge management	VIC	*	*	*	*
e. Information/knowledge management	APS	0	25	40	35
f. Infrastructure and facilities	VIC	*	*	*	*
f. Infrastructure and facilities	APS	0	11	83	6
g. Networks and telecommunications	VIC	*	*	*	*
g. Networks and telecommunications	APS	*	*	*	*
h. Procurement and vendor relations	VIC	*	*	*	*
h. Procurement and vendor relations	APS	*	*	*	*
i. Program-project management	VIC	*	*	*	*
i. Program-project management	APS	0	16	22	61
j. Quality assurance	VIC	*	*	*	*
j. Quality assurance	APS	*	*	*	*
k. Security	VIC	*	*	*	*
k. Security	APS	*	*	*	*
l. Service management	VIC	*	*	*	*
l. Service management	APS	*	*	*	*
m. Strategic leadership	VIC	*	*	*	*
m. Strategic leadership	APS	0	0	51	49
n. Systems administration	VIC	*	*	*	*
n. Systems administration	APS	*	*	*	*
o. Systems analysis/design	VIC	*	*	*	*
o. Systems analysis/design	APS	0	9	26	66
p. Systems integration and deployment	VIC	*	*	*	*
p. Systems integration and deployment	APS	*	*	*	*
q. Testing	VIC	*	*	*	*
q. Testing	APS	*	*	*	*
r. Training and development	VIC	*	*	*	*
r. Training and development	APS	*	*	*	*
s. Web and multimedia content development	VIC	*	*	*	*
s. Web and multimedia content development	APS	0	2	79	19

Question 62i. If you indicated you experienced difficulty recruiting or retaining employees for the other professional occupational group in question 58i, please indicate which types of occupations.
		Yes %	No %	Not sure %	Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Other professional' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in Victoria was: a – 64.3%, b – 54.4%, c – 64.3%, d – 38.5%, e – 64.3%, f – 64.3%, g – 64.3%, h – 16.0%, i – 64.3%, j – 64.3%, k – 64.3%, l – 42.3%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 50.1%, b – 25.6%, c – 50.1%, d – 40.2%, e – 50.1%, f – 42.0%, g – 50.1%, h – 39.9%, i – 46.9%, j – 55.0%, k – 52.5%, l – 80.0%.
a. Actuary	VIC	*	*	*	*
a. Actuary	APS	4	8	0	88
b. Economist	VIC	*	*	*	*
b. Economist	APS	66	3	0	31
c. Education and training professional	VIC	*	*	*	*
c. Education and training professional	APS	10	12	0	78
d. Engineer	VIC	*	*	*	*
d. Engineer	APS	39	10	0	50
e. Health professional	VIC	*	*	*	*
e. Health professional	APS	5	7	0	88
f. Mathematician (excluding statistician)	VIC	*	*	*	*
f. Mathematician (excluding statistician)	APS	16	10	0	75
g. Patents examiner	VIC	*	*	*	*
g. Patents examiner	APS	0	12	0	88
h. Scientist	VIC	*	*	*	*
h. Scientist	APS	28	10	0	61
i. Statistician	VIC	*	*	*	*
i. Statistician	APS	30	10	0	60
j. Valuer	VIC	*	*	*	*
j. Valuer	APS	0	14	0	86
k. Veterinary scientist	VIC	*	*	*	*
k. Veterinary scientist	APS	8	13	0	79
l. Other	VIC	*	*	*	*
l. Other	APS	44	3	0	53

Question 62ii. If you did experience difficulty recruiting or retaining any of the occupational groups in question 62i, please assess the impact this difficulty had on your work area’s capability.
		None %	Limited %	Moderate %	Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 62i were asked the relevant sub-question of question 62ii. The percentage of relevant respondents who did not answer this question in Victoria was: a – 0.0%, b – 43.3%, c – 0.0%, d – 21.7%, e – 0.0%, f – 0.0%, g – 0.0%, h – 12.7%, i – 50.0%, j – 0.0%, k – 0.0%, l – 19.2%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 0.0%, b – 16.7%, c – 11.3%, d – 5.1%, e – 100.0%, f – 3.5%, g – 0.0%, h – 5.6%, i – 15.0%, j – 0.0%, k – 0.0%, l – 4.6%.
a. Actuary	VIC	*	*	*	*
a. Actuary	APS	*	*	*	*
b. Economist	VIC	*	*	*	*
b. Economist	APS	0	20	59	21
c. Education and training professional	VIC	*	*	*	*
c. Education and training professional	APS	*	*	*	*
d. Engineer	VIC	*	*	*	*
d. Engineer	APS	0	3	85	12
e. Health professional	VIC	*	*	*	*
e. Health professional	APS	*	*	*	*
f. Mathematician (excluding statistician)	VIC	*	*	*	*
f. Mathematician (excluding statistician)	APS	*	*	*	*
g. Patents examiner	VIC	*	*	*	*
g. Patents examiner	APS	*	*	*	*
h. Scientist	VIC	*	*	*	*
h. Scientist	APS	0	10	72	18
i. Statistician	VIC	*	*	*	*
i. Statistician	APS	*	*	*	*
j. Valuer	VIC	*	*	*	*
j. Valuer	APS	*	*	*	*
k. Veterinary scientist	VIC	*	*	*	*
k. Veterinary scientist	APS	*	*	*	*
l. Other	VIC	*	*	*	*
l. Other	APS	*	*	*	*

K. INNOVATION

Question 63a. In the last 12 months, has your work group implemented any innovations?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 7.1% and APS-wide was 7.1%.
Yes	46 ‡	50
No	35 ‡	31
Not sure	19	19

Question 63b. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; which parts of your work did it affect?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.6% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Your policy thinking	18	20
Your services	41	40
The way you provide services (not including the way you interact with stakeholders)	55 ‡	51
The way you interact with stakeholders	32 †	35
Your administrative or organisational processes	54	55
The way you look at problems or challenge assumptions	23	24
Other	2	2

Question 63c. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; how important were the following sources of ideas or information:
		Very important %	Somewhat important %	Not important %	Not sure %	Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was: i – 4.0%, ii – 2.8%, iii – 2.2%, iv – 3.3%, v – 4.8%, vi – 4.5%, vii – 4.1%, viii – 5.2%, ix – 4.1%, x – 4.3%, xi – 5.0%, xii – 4.7%, xiii – 4.7%, xiv – 4.4%, xv – 82.7%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 3.1%, ii – 2.3%, iii – 1.7%, iv – 3.1%, v – 3.5%, vi – 3.7%, vii – 3.6%, viii – 4.1%, ix – 3.0%, x – 3.7%, xi – 4.2%, xii – 4.0%, xiii – 4.0%, xiv – 3.5%, xv – 82.3%.
i. The Australian Government (e.g. Ministers)	VIC	17 †	20 ‡	38	9 ‡	16 ‡
i. The Australian Government (e.g. Ministers)	APS	18	24	37	8	13
ii. Your agency's senior leadership (outside your work group)	VIC	33 †	34 †	18 ‡	6	8 ‡
	APS	31	37	21	6	6
iii. You or other members of your work group	VIC	58	30	7	3 ‡	2 †
iii. You or other members of your work group	APS	60	30	6	2	1
iv. Other Commonwealth agencies	VIC	9 ‡	27 ‡	38 †	10 ‡	16 ‡
iv. Other Commonwealth agencies	APS	14	31	35	7	13
v. State/Territory agencies	VIC	5 ‡	14 ‡	49	11 ‡	21 ‡
v. State/Territory agencies	APS	8	20	47	7	18
vi. Local government agencies	VIC	3	11 ‡	52 †	11 ‡	23 †
vi. Local government agencies	APS	4	13	55	8	21
vii. Groups representing communities (e.g. local community groups, Indigenous groups)	VIC	6 ‡	14 ‡	47	10 ‡	23 †
	APS	8	19	45	7	20
viii. Other non-government organisations (e.g. environmental groups, charities)	VIC	4 ‡	13 ‡	49	10 ‡	23
	APS	6	16	49	8	21
ix. Industry stakeholders (e.g. industry/business groups, individual business)	VIC	19	30	31	8 ‡	11 ‡
	APS	21	29	30	6	14
x. Tertiary education and/or research groups	VIC	5 ‡	14	48	11 ‡	22
x. Tertiary education and/or research groups	APS	7	16	49	7	21
xi. Unions	VIC	6	14	50 ‡	11 ‡	20
xi. Unions	APS	5	14	53	7	21
xii. Outsourced service providers (e.g. job network providers)	VIC	7	13 ‡	48	11 ‡	22
	APS	7	15	49	8	20
xiii. Other contractors or consultants	VIC	8 ‡	19 ‡	43	11 ‡	20 ‡
xiii. Other contractors or consultants	APS	10	22	43	8	18
xiv. Members of the public	VIC	21 ‡	20	35 ‡	8 ‡	17
xiv. Members of the public	APS	17	21	38	6	17
xv. Other	VIC	7 ‡	6 ‡	19 ‡	5 ‡	63
xv. Other	APS	8	4	16	8	64

Question 63d. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; has it had an effect on any of the following:
		Positive effect %	Neither positive nor negative effect %	Negative effect %	Not sure %	Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was: i – 2.9%, ii – 2.9%, iii – 2.5%, iv – 2.8%, v – 3.0%, vi – 2.7%, vii – 2.6%, viii – 3.5%, ix – 84.4%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 2.5%, ii – 2.1%, iii – 1.8%, iv – 2.0%, v – 2.4%, vi – 2.0%, vii – 2.2%, viii – 2.6%, ix – 85.0%.
i. The cost of doing your work	VIC	47	28 ‡	12 ‡	10	3 ‡
i. The cost of doing your work	APS	46	31	9	10	5
ii. Your administrative procedures	VIC	62	17	17 ‡	2 †	2
ii. Your administrative procedures	APS	65	18	12	3	2
iii. The quality of your work	VIC	70	18	9 ‡	3	1
iii. The quality of your work	APS	70	19	7	2	1
iv. Your client or service user satisfaction	VIC	64 †	19	9	6	3
iv. Your client or service user satisfaction	APS	67	18	8	5	3
v. Your client or user access to information	VIC	55 ‡	26	7 ‡	6 ‡	6
v. Your client or user access to information	APS	59	25	5	5	6
vi. Your job satisfaction	VIC	60	21 ‡	15 ‡	1	2 ‡
vi. Your job satisfaction	APS	62	25	10	2	2
vii. Your workplace (i.e. where your work is done)	VIC	54	30	10 ‡	2	4
vii. Your workplace (i.e. where your work is done)	APS	55	30	8	3	5
viii. Cross-agency collaboration	VIC	31 ‡	34	3	9 †	23 ‡
viii. Cross-agency collaboration	APS	36	34	3	7	19
ix. Other	VIC	3 ‡	18 ‡	2 ‡	3 ‡	73
ix. Other	APS	5	13	2	6	74

Question 64a. Do you believe there are any barriers to implementing innovations in your workplace?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 7.8% and APS-wide was 7.7%.
Yes	53	53
No	32	31
Not sure	15	16

Question 64b. What are the barriers to implementing innovations in your workplace?
	VIC %	APS %
Note: Respondents who answered 'No' or 'Not sure' to question 64a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.4% and APS-wide was 0.4%. Respondents were able to provide more than one answer to this question.
Unwillingness of managers to take risks	43	44
Resistance to change by managers	39	39
Employees believe their ideas will not be seriously considered by managers	49 ‡	43
Budget restrictions	60	62
Political uncertainty (e.g. frequent changes in government or ministers)	23	23
Lack of incentives	29 ‡	26
Technological barriers	39	38
Other	19 ‡	16

Question 65. Please rate your level of agreement with the following statements:
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 7.9%, b – 7.9%, c – 7.9%, d – 8.2%, e – 8.3%, f – 8.6%, g – 7.9%, h – 8.0%, i – 7.9%, j – 8.0%, k – 7.9%, l – 8.0%. The percentage of respondents who did not answer this question APS-wide was: a – 7.4%, b – 7.6%, c – 7.5%, d – 7.9%, e – 8.0%, f – 7.8%, g – 7.6%, h – 7.7%, i – 7.7%, j – 7.7%, k – 7.8%, l – 7.9%.
a. I am always looking for better ways to do things.	VIC	87	13 ‡	0 ‡	0
a. I am always looking for better ways to do things.	APS	88	10	1	0
b. I am prepared to challenge others' thinking and points of view in order to solve problems in my workplace.	VIC	87	11	1	0
	APS	87	11	2	0
c. I receive support from my manager when I suggest new ideas.	VIC	66	24 ‡	9	1
	APS	68	22	9	1
d. I know exactly who needs to hear about my ideas so that they can be evaluated.	VIC	56 ‡	29	13 †	3
	APS	59	27	11	3
e. There are established processes for evaluating my ideas.	VIC	39	33	19	9
e. There are established processes for evaluating my ideas.	APS	38	32	20	10
f. Employees in my workplace have autonomy and freedom in carrying out their job roles.	VIC	48	27	23 ‡	2
	APS	49	28	20	2
g. Employees in my workplace are provided with enough time and resources to try out new ideas.	VIC	31	30	36	3
	APS	30	30	36	4
h. My workplace encourages innovation and the development of new ideas.	VIC	48 †	29	22 ‡	2
	APS	50	28	19	2
i. My workplace is prepared to pilot and trial new ideas.	VIC	52	29	15	4
i. My workplace is prepared to pilot and trial new ideas.	APS	52	29	15	4
j. My workplace celebrates its successes in innovation and learns from everything it does.	VIC	40	34	23 ‡	4
	APS	41	34	20	5
k. My workplace shares its ideas and encourages their wider use.	VIC	49	30	17	4
	APS	49	30	16	5
l. My workplace has reward or incentive programs that encourage innovation.	VIC	33 ‡	25	35	8 ‡
	APS	30	25	35	10

L. SOCIAL MEDIA AND NETWORKING

Question 66. What level of access do you have to online social media and networking tools in your current agency?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 8.0% and APS-wide was 7.7%.
Access is available to all social media and networking tools	9 ‡	13
Access is available to some social media and networking tools	16	17
Access is not available to social media and networking tools	56 ‡	49
Not sure	19	21

Question 67a. During the last 12 months, did you officially use any online social media and networking tools for work purposes?
	VIC %	APS %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.2% and APS-wide was 0.7%. Respondents were able to provide more than one answer to this question.
Yes – for working with government stakeholders (e.g. within your agency or with other Commonwealth, state or local government agencies)	20 ‡	18
Yes – for working with non-government stakeholders (e.g. community groups, industry/business, members of the public)	10	11
No	66 ‡	69
Not sure	10 ‡	8

Question 67b. To what extent do you agree that the use of social media and networking tools helped you to more effectively carry out your work:
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. Only respondents who answered 'Yes – for working with government stakeholders' to question 67a were asked question 67bi, and only respondents who answered 'Yes – for working with non-government stakeholders' to question 67a were asked question 67bii. The percentage of relevant respondents who did not answer this question in Victoria was: i – 3.9%, ii – 4.9%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 1.1%, ii – 2.5%.
i. ...with government stakeholders? (e.g. within your agency or with other Commonwealth, state or local government agencies)	VIC	76	19	3 ‡	2
	APS	75	20	4	2
ii. ...with non-government stakeholders? (e.g. community groups, industry/business, members of the public)	VIC	88	9 ‡	3	0 ‡
	APS	85	12	2	1

Question 68. Does your agency provide guidance on ethical considerations in using online social media and networking tools?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 8.4% and APS-wide was 8.4%. Respondents were able to provide more than one answer to this question.
Yes – for work use	48	48
Yes – for personal or home use	21 ‡	25
No	17 ‡	13
Not sure	27	29

M. Interactions with government

Question 69a. In the past 12 months, have you had direct contact with any of the following?
	VIC %	APS %
Note: The percentage of respondents who did not answer this question in Victoria was 9.5% and APS-wide was 8.9%.
Both Ministers and Ministerial advisers	2‡	7
Ministers only	1	1
Ministerial advisers only	5‡	10
Neither Ministers nor Ministerial advisers	92‡	82

Question 69b. In the past 12 months, have you faced a challenge in balancing the need to be apolitical, impartial and professional; to be responsive to the Government; and to be openly accountable (as per the APS Values) in dealing with Ministers and/or Ministers’ offices?
	VIC %	APS %
Note: Repondents who answered 'Neither Ministers nor Ministerial advisers' to question 69a were not asked this question. The percentage of relevant respondents who did not answer this question in Victoria was 0.0% and APS-wide was 0.2%.
Yes	26‡	32
No	68†	62
Not sure	6	6

Question 70. Please rate your level of familiarity with the following documents which guide interactions with government:
		Familiar with %	Heard of but not familiar with %	Not heard of %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 8.8%, b – 9.2%, c – 8.8%, d – 9.0%. The percentage of respondents who did not answer this question APS-wide was: a – 8.5%, b – 8.6%, c – 8.8%, d – 8.6%.
a.Standards of Ministerial Ethics (December 2007)	VIC	2‡	24‡	67‡	7‡
a.Standards of Ministerial Ethics (December 2007)	APS	4	28	62	5
b.Register of Lobbyists (May 2008)	VIC	1‡	18‡	74‡	7‡
b.Register of Lobbyists (May 2008)	APS	3	24	67	5
c.Lobbying Code of Conduct (May 2008)	VIC	1‡	18‡	73‡	7‡
c.Lobbying Code of Conduct (May 2008)	APS	4	23	67	6
d.Code of Conduct for Ministerial Staff (July 2008)	VIC	2‡	27‡	62‡	8‡
d.Code of Conduct for Ministerial Staff (July 2008)	APS	5	31	57	6

N. Agency culture

Question 71. Please rate your level of agreement with the following statements:
		Agree %	Neither agree nor disagree %	Disagree %	Not sure %
Note: The percentage of respondents who did not answer this question in Victoria was: a – 7.9%, b – 8.1%, c – 8.0%, d – 8.0%, e – 8.0%, f – 8.2%, g – 8.2%, h – 8.2%, i – 8.6%. The percentage of respondents who did not answer this question APS-wide was: a – 7.6%, b – 7.7%, c – 7.7%, d – 8.0%, e – 7.7%, f – 8.1%, g – 7.9%, h – 7.9%, i – 8.2%.
a.My workplace culture supports people to achieve a good work/life balance.	VIC	65	18	15	1 †
	APS	67	18	14	1
b.My input is adequately sought and considered about decisions that directly affect me.	VIC	50 †	25	25 ‡	1
	APS	52	25	22	1
c.My agency actively encourages ethical behaviour by all of its employees.	VIC	83	11	4	1
	APS	84	11	4	1
d.Senior managers in my agency lead by example in ethical behaviour.	VIC	56	24	14 ‡	6
	APS	58	24	12	6
e.Recruitment and promotion decisions in my agency are fair.	VIC	39 †	28	28 ‡	5
	APS	41	29	25	5
f.I have confidence in the processes that my agency uses to resolve employee grievances.	VIC	39	31	20	10
	APS	38	31	20	11
g.My agency is committed to creating a diverse workforce (for example gender, age, cultural background, disability status, Indigenous status).	VIC	69	19	7	4
	APS	69	21	6	4
h.My supervisor is effective in managing people.	VIC	66	17	16	2
h.My supervisor is effective in managing people.	APS	67	16	15	1
i.My agency acted on concerns identified by last year's State of the Service survey.	VIC	21	20	10 ‡	49
	APS	22	19	8	51