Go to top of page

Statistical data - Small agencies

A. About you

Question 1. What is your age?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.3%.
< 25 years 6 5
25 – 34 years 23 23
35 – 44 years 23 † 27
45 – 54 years 31 32
> 54 years 18 † 14
Question 2. What is your sex?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.0%.
Female 54 58
Male 46 42
Question 3. Agency size (Which Australian Public Service (APS) agency do you work for?)
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.0%.
Small (100 – 250 employees) 100 ‡ 2
Medium (251 – 1000 employees) 0 ‡ 10
Large (over 1000 employees) 0 ‡ 88
Question 4. Where is your workplace?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.0%.
Australian Capital Territory 62 ‡ 39
New South Wales 12 ‡ 18
Victoria 12 ‡ 16
Queensland 7 ‡ 11
South Australia 1 ‡ 6
Western Australia 5 5
Tasmania 0 ‡ 3
Northern Territory 1 2
Outside Australia 0 1
Question 5. What is your substantive classification level?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.0%.
APS 1 – 6 (or equivalent) 64 ‡ 73
Executive Level 1 – 2 (or equivalent) 34 ‡ 25
Senior Executive Service (or equivalent) 3 ‡ 2
Question 6. What is your total length of service in the APS? [Please include all periods of service in the APS.]
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.1%.
Less than 1 year 7 6
1 to less than 5 years 30 ‡ 25
5 to less than 10 years 18 ‡ 23
10 to less than 15 years 15 15
15 to less than 20 years 9 9
20 years or more 20 22
Question 7. What is your employment category?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.2% and APS-wide was 0.4%.
Ongoing 86 ‡ 95
Non-ongoing 14 ‡ 5
Not sure 1 0
Question 8a. Do you identify yourself as an Indigenous Australian?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.2%.
Yes 2 3
No 98 97
Question 8b. Are you identified as an Indigenous Australian in your agency's human resource information system (i.e. have you informed your agency)?
Small % APS %
Note: Respondents who answered 'No' to question 8a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 3.2%.
Yes * 75
No – I chose not to inform * 9
No – I have never been asked for this information * 8
No – For another reason * 5
Not sure * 3
Question 9a. Do you have an ongoing disability?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.2%.
Yes 5 6
No 95 94
Question 9b. Is your ongoing disability recorded on your agency's human resource information system (i.e. have you informed your agency that you have a disability)?
Small % APS %
Note: Respondents who answered 'No' to question 9a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 2.3% and APS-wide was 1.7%.
Yes * 50
No – I chose not to inform * 16
No – I have never been asked for this information * 14
No – For another reason * 8
Not sure * 11
Question 10. Are you of non-English speaking background (NESB)? [For the purpose of this survey, you should indicate ‘yes’ to this question only if you were born overseas and your first language was not English.]
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.1% and APS-wide was 0.5%.
Yes 12 ‡ 15
No 88 ‡ 85
Question 11a. Do you have carer responsibilities?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.1%.
Yes 36 36
No 64 64
Question 11b. For whom do you have carer responsibilities?
Small % APS %
Note: Respondents who answered 'No' to question 11a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.7% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
Child(ren) – under 5 years 30 30
Child(ren) – 5 to 16 years 50 55
Child(ren) – over 16 years 18 19
Parent(s) 19 16
Other relative(s) (not including parents or children) 4 4
Partner 10 9
Other 1 2
Question 12. What is your highest completed qualification?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 0.6% and APS-wide was 0.3%.
Less than Year 12 or equivalent 7 ‡ 11
Year 12 or equivalent (HSC/Leaving certificate) 17 † 20
Vocational qualification 7 10
Associate diploma 6 ‡ 8
Undergraduate diploma 4 4
Bachelor degree (including with Honours) 27 26
Postgraduate diploma (includes Graduate certificate) 16 ‡ 9
Master's degree 11 9
Doctorate 6 ‡ 2
Question 13. In which languages do you have a sufficient degree of competence for work-related tasks?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 2.6% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
English 97 96
Arabic 0 0
Cantonese 0 † 1
Croatian 0 1
Dutch 0 0
French 5 ‡ 2
German 0 † 1
Greek 0 1
Hindi 1 1
Indonesian 2 1
Italian 2 1
Japanese 1 0
Korean 0 0
Macedonian 0 0
Maltese 0 0
Mandarin 2 1
Polish 1 0
Russian 0 0
Serbian 0 0
Spanish 0 † 1
Tagalog (Filipino) 0 1
Turkish 0 0
Vietnamese 1 1
Other 6 ‡ 3

B. General impressions

Question 14. Please rate your level of agreement with the following statements regarding your current job:
    Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 0.6%, b – 0.2%, c – 0.0%, d  – 0.8%, e – 0.5%, f – 0.0%, g – 1.2%, h – 0.1%, i – 0.0%, j – 0.7%, k – 0.8%, l – 0.8%, m – 1.9%, n – 0.7%, o – 0.9%, p – 0.7%, q – 1.9%. The percentage of respondents who did not answer this question APS-wide was: a – 0.3%, b – 0.5%, c – 0.5%, d  – 0.4%, e – 0.4%, f – 0.4%, g – 0.6%, h – 0.4%, i – 0.4%, j – 0.6%, k – 0.7%, l – 0.8%, m – 0.9%, n – 0.6%, o – 0.7%, p – 0.6%, q – 1.0%.
a. I enjoy the work in my current job. Small 84 ‡ 8 ‡ 7 0
APS 77 13 9 0
b. When needed, I am willing to put in the extra effort to get a job done. Small 97 2 1 0
APS 97 2 1 0
c. My job allows me to utilise my skills, knowledge and abilities. Small 81 ‡ 8 ‡ 11 0
APS 74 13 12 0
d. My work has become a fundamental part of who I am. Small 57 † 28 15 ‡ 0
APS 53 27 20 0
e. Overall, I am satisfied with my job. Small 75 ‡ 11 ‡ 14 0
APS 69 16 15 0
f. My current job will help my career aspirations. Small 52 † 30 17 ‡ 1 †
APS 47 30 22 1
g. My job gives me a feeling of personal accomplishment. Small 74 ‡ 14 ‡ 12 † 0
APS 65 20 15 0
h. I receive adequate recognition for my work contributions and accomplishments. Small 63 ‡ 16 ‡ 21 0
APS 52 23 24 0
i. I receive adequate feedback on my performance to enable me to deliver required results. Small 67 ‡ 16 ‡ 17 0
APS 62 21 17 0
j. I am satisfied with the recognition I receive for doing a good job. Small 62 ‡ 18 ‡ 20 † 0
APS 52 24 24 0
k. I am fairly remunerated (e.g. salary, superannuation) for the work that I do. Small 64 12 ‡ 23 0
APS 60 17 22 0
l. I frequently try to help others who have heavy workloads. Small 79 † 17 † 4 0
APS 83 14 3 0
m. I would be more productive if there was less 'red tape' (e.g. regulatory or administrative processes). Small 58 ‡ 28 14 ‡ 0 †
APS 65 25 9 1
n. I volunteer to do things that are not required in order to help my agency. Small 75 ‡ 18 ‡ 6 0
APS 69 23 8 1
o. I make suggestions to improve my work area. Small 91 ‡ 7 † 1 0
APS 88 10 2 0
p. I give up personal time for the sake of my work, even when I may not receive recognition for doing so. Small 78 ‡ 15 † 8 ‡ 0
APS 65 18 16 0
q. I understand my responsibilities in relation to creating and maintaining records. Small 88 ‡ 6 † 6 ‡ 0
APS 94 4 2 0
Question 15. Please rate your level of agreement with the following statements regarding your immediate work group:
    Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 0.8%, b – 0.7%, c – 0.9%, d  – 0.8%, e – 0.8%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.1%, c – 1.0%, d  – 1.0%, e – 1.0%.
a. The people in my work group feel they are valued for their contribution. Small 60 ‡ 20 † 17 ‡ 3
APS 49 24 24 3
b. The people in my work group cooperate to get the job done. Small 89 † 9 1 ‡ 1
APS 85 9 5 1
c. The people in my work group share job knowledge with each other. Small 85 11 4 ‡ 1
APS 85 9 6 0
d. The people in my work group are honest, open and transparent in their dealings. Small 80 12 6 2
APS 77 14 8 1
e. The people in my work group resolve conflict quickly when it arises. Small 66 23 10 1 †
APS 63 22 13 2
Question 16. Please rate your level of agreement with the following statements regarding your immediate supervisor.
    Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 1.2%, b – 1.0%, c – 1.0%, d  – 1.1%. The percentage of respondents who did not answer this question APS-wide was: a – 0.8%, b – 0.9%, c – 0.9%, d  – 0.9%.
a. My supervisor encourages me to build the capabilities and/or skills required for new job roles. Small 68 16 15 1
APS 68 18 14 1
b. My supervisor appropriately deals with employees that perform poorly. Small 41 31 23 5 ‡
APS 43 28 22 8
c. My supervisor demonstrates honesty and integrity. Small 81 10 † 9 0 ‡
APS 79 13 8 1
d. My supervisor works effectively and sensitively with people from diverse backgrounds. Small 77 14 7 2 ‡
APS 74 16 6 3
Question 17. Please rate your level of agreement with the following statements regarding the senior leadership group (i.e. the Senior Executive Service [SES]) in your agency:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 0.7%, b – 0.9%, c – 0.7%, d  – 0.7%, e – 1.1%. The percentage of respondents who did not answer this question APS-wide was: a – 1.2%, b – 1.4%, c – 1.5%, d  – 1.2%, e – 1.2%.
a. In my agency, the leadership is of a high quality. Small 50 † 25 22 3
APS 45 28 24 3
b. My agency is well managed. Small 49 ‡ 24 ‡ 24 3
APS 42 29 26 2
c. In my agency, communication between senior leaders and other employees is effective. Small 41 ‡ 26 31 2
APS 35 28 35 2
d. In my agency, senior leaders engage with staff on how to respond to future challenges. Small 42 28 27 † 3
APS 39 28 31 2
e. In my agency, the most senior leaders are sufficiently visible (e.g. can be seen in action). Small 53 ‡ 19 ‡ 26 ‡ 2
APS 40 24 34 2
Question 18. Please rate your level of agreement with the following statements regarding aspects of your agency’s working environment:
    Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 0.8%, b – 1.2%, c – 0.8%, d  – 1.6%, e – 0.8%, f – 0.8%, g – 0.8%, h – 0.8%, i – 0.8%, j – 1.3%, k – 0.9%, l – 1.2%, m – 1.2%, n – 1.4%, o – 0.8%, p – 0.8%, q – 1.4%, r – 0.8%, s – 1.2%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.6%, c – 1.2%, d  – 1.3%, e – 1.3%, f – 1.2%, g – 1.3%, h – 1.4%, i – 1.3%, j – 1.4%, k – 1.7%, l – 1.5%, m – 1.6%, n – 1.5%, o – 1.5%, p – 1.8%, q – 1.5%, r – 1.6%, s – 1.6%.
a. My agency is a good place to work. Small 84 ‡ 10 ‡ 6 † 0
APS 75 16 8 0
b. In general, employees in my agency effectively manage conflicts of interest. Small 62 20 12 ‡ 6
APS 66 20 8 6
c. In general, employees in my agency appropriately assess risk. Small 58 ‡ 24 12 6 †
APS 65 21 10 4
d. Employees in my agency feel they are valued for their contribution. Small 43 † 29 23 4
APS 39 32 26 4
e. My agency places a high priority on the learning and development of employees. Small 51 29 ‡ 20 ‡ 1
APS 51 24 24 1
f. My agency operates with a high level of integrity. Small 71 21 7 1
APS 71 20 8 1
g. My agency deals with underperformance effectively. Small 21 33 37 10 ‡
APS 23 31 40 7
h. Working at my agency is important to the way that I think of myself as a person. Small 58 ‡ 25 16 ‡ 1
APS 48 29 22 1
i. When someone praises the accomplishments of my agency, it feels like a personal compliment to me. Small 56 ‡ 31 13 ‡ 0
APS 45 33 21 1
j. When I talk about my agency, I usually say "we" rather than "they". Small 77 ‡ 14 ‡ 7 ‡ 2
APS 68 19 13 1
k. My agency routinely applies merit in decisions regarding engagement and promotion. Small 52 ‡ 23 18 ‡ 6
APS 44 24 25 6
l. My workplace provides realistic performance expectations. Small 67 ‡ 19 13 ‡ 0
APS 58 21 20 1
m. My workplace provides opportunities to increase knowledge and/or experience in my job. Small 69 ‡ 15 ‡ 15 0
APS 63 19 17 1
n. My workplace provides access to effective learning and development. Small 63 23 13 ‡ 0
APS 61 20 19 1
o. My workplace provides good working relationships with my manager and colleagues. Small 76 † 13 ‡ 12 0
APS 71 17 11 1
p. Overall, my agency has sound governance processes for effective decision making. Small 54 22 17 6 ‡
APS 57 25 15 4
q. Change is managed well in my agency. Small 36 29 31 4 ‡
APS 37 29 32 2
r. My workplace is good for my health and wellbeing. Small 53 ‡ 26 ‡ 21 0
APS 45 31 22 1
s. Overall, I am satisfied with my agency. Small 69 ‡ 12 ‡ 18 1
APS 64 20 15 1
Question 19. Please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 1.0%, b – 0.8%, c – 0.8%, d  – 1.0%, e – 1.0%, f – 1.0%, g – 0.8%, h – 0.9%, i – 1.7%. The percentage of respondents who did not answer this question APS-wide was: a – 1.4%, b – 1.5%, c – 1.4%, d  – 1.4%, e – 1.4%, f – 1.5%, g – 1.5%, h – 1.4%, i – 1.6%.
a. I am proud to work in my current agency. Small 77 ‡ 17 ‡ 6 † 0
APS 67 24 8 1
b. I would recommend my current agency as a good place to work. Small 68 20 12 1
APS 64 21 14 1
c. I am satisfied with the opportunities for career progression in my current agency. Small 33 ‡ 27 40 ‡ 0 †
APS 40 25 34 1
d. I feel a strong personal attachment to my agency. Small 53 ‡ 28 18 ‡ 1
APS 46 32 22 0
e. My agency inspires me to do the best in my job. Small 58 ‡ 24 ‡ 17 1
APS 47 33 19 0
f. My agency motivates me to help it achieve its objectives. Small 52 ‡ 31 17 0
APS 47 32 21 0
g. I am proud to work in the APS. Small 73 24 3 0
APS 73 21 5 1
h. I would recommend the APS as a good place to work. Small 83 ‡ 12 3 † 1
APS 79 15 5 1
i. I am satisfied with the opportunities for career progression in the APS. Small 54 28 16 ‡ 3 ‡
APS 52 25 21 2
Question 20. If asked to choose, which would you say you primarily consider yourself to be?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 2.7% and APS-wide was 3.3%.
An APS employee 34 ‡ 44
An employee of your agency 66 ‡ 56

C. Job satisfaction

Question 21. Please indicate your level of satisfaction with each of the following workplace attributes in your current job:
    Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 1.9%, b – 2.0%, c – 1.9%, d  – 1.9%, e – 2.2%, f – 2.4%, g – 1.9%, h – 2.5%, i – 1.9%, j – 94.5%. The percentage of respondents who did not answer this question APS-wide was: a – 3.1%, b – 3.2%, c – 3.2%, d  – 3.1%, e – 3.1%, f – 3.1%, g – 3.1%, h – 3.1%, i – 3.2%, j – 90.3%.
a. Regular feedback/recognition for effort Small 58 21 † 21 0
APS 54 25 21 0
b. Chance to be innovative Small 65 ‡ 20 ‡ 15 ‡ 0
APS 52 27 20 0
c. Opportunities to utilise my skills Small 74 ‡ 11 ‡ 15 0
APS 64 18 18 0
d. Opportunities to develop my skills Small 64 ‡ 20 16 ‡ 0
APS 57 22 20 0
e. Good working relationships Small 83 8 ‡ 9 0
APS 80 13 7 0
f. Remuneration package (e.g. salary, superannuation) Small 64 † 17 19 0
APS 59 20 21 1
g. Interesting work provided Small 80 ‡ 11 ‡ 9 ‡ 0
APS 66 20 14 0
h. Flexible working arrangements Small 88 ‡ 7 ‡ 6 ‡ 0
APS 80 11 9 0
i. Good manager Small 74 13 12 0
APS 72 14 13 1
j. Other Small * * * *
APS 21 20 27 32

D. Health and wellbeing

Question 22. On what basis are you employed?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 1.9% and APS-wide was 2.8%.
Full-time basis 89 86
Part-time basis 9 ‡ 13
Casual basis 1 1
Not sure 0 0
Question 23. How many hours are you usually expected to work in a fortnight in your current job?
Small % APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 2.4% and APS-wide was 1.8%.
75 hours or less 35 ‡ 43
More than 75 hours to less than 80 hours 44 ‡ 36
80 to less than 90 hours 12 13
90 to less than 100 hours 6 4
100 to less than 120 hours 3 2
120 to less than 150 hours 0 1
150 hours or more 0 0
Not applicable (e.g. graduated return to work) 0 0
Question 24. In the last fortnight, how many hours did you work in your current job?
Small % APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 1.7% and APS-wide was 1.4%.
75 hours or less 27 ‡ 33
More than 75 hours to less than 80 hours 33 34
80 to less than 90 hours 22 19
90 to less than 100 hours 8 6
100 to less than 120 hours 9 ‡ 4
120 to less than 150 hours 0 1
150 hours or more 0 0
Not applicable (e.g. graduated return to work, on leave for whole fortnight) 0 ‡ 2
Question 25. Considering your work and life priorities, how satisfied are you with the work-life balance in your current job?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 2.5% and APS-wide was 3.3%.
Satisfied 69 70
Neither satisfied nor dissatisfied 15 16
Dissatisfied 15 13
Question 26. In the last fortnight, how many days did you take of the following types of unplanned leave? [Please exclude annual leave, long service leave, adoption leave, purchased leave, parental leave, flex leave, jury duty, emergency services duty.]
Leave type   None % One day or less % More than 1 day to 2 days % More than 2 days to 5 days% More than 5 days%
Note: The percentage of respondents who did not answer this question in small agencies was: a – 20.0%, b – 32.3%, c – 35.7%, d  – 33.1%, e – 35.6%. The percentage of respondents who did not answer this question APS-wide was: a – 19.7%, b – 28.7%, c – 34.1%, d  – 32.3%, e – 34.3%. The response categories shown were coded from free-text responses provided for the number of days leave taken in each category.
a. Sick (due to personal illness, injury or to undergo an unplanned or planned medical procedure, whether paid or unpaid, regardless of duration) Small 70 † 19 ‡ 6 5 0
APS 74 15 6 4 1
b. Carer's (to provide care or support for a member of your immediate family or household, whether paid or unpaid, regardless of duration) Small 90 7 1 1 0
APS 89 8 2 1 0
c. Compensation (resulting from work-related personal injury/disease and accepted by Comcare, excludes time spent on rehabilitation programs where they take place at the workplace in paid employment) Small 100 0 0 0 0
APS 99 0 0 0 0
d. Miscellaneous/other (taken in the event of an unexpected emergency, whether paid or unpaid, regardless of duration) Small 95 5 0 † 0 0
APS 95 4 1 0 0
e. Unauthorised (not supported or approved by management, whether paid or unpaid, regardless of duration) Small 100 0 0 0 0
APS 100 0 0 0 0
Question 27. Does your agency offer health and wellbeing programs to employees on the following issues:
    Yes % No % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 4.1%, b – 3.1%, c – 4.7%, d  – 4.1%, e – 4.2%, f – 4.3%, g – 4.0%, h – 88.3%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.9%, c – 4.5%, d  – 4.5%, e – 4.4%, f – 4.1%, g – 4.2%, h – 84.8%.
a. General lifestyle/health/fitness (e.g. counselling or periodic assessments) Small 65 ‡ 19 16 ‡
APS 60 19 21
b. Ergonomics (e.g. workstation assessments) Small 85 7 8
APS 84 6 9
c. Smoking Small 23 37 ‡ 40 ‡
APS 24 27 49
d. Alcohol use Small 12 † 45 ‡ 44 ‡
APS 14 30 55
e. Diet Small 21 42 ‡ 37 ‡
APS 21 31 47
f. Exercise Small 34 ‡ 37 ‡ 29 ‡
APS 39 26 34
g. Mental health Small 36 ‡ 34 ‡ 31
APS 45 20 35
h. Other Small 31 ‡ 25 ‡ 44 ‡
APS 21 18 61
Question 28. In the last 12 months, how frequently have you accessed any available health and wellbeing programs:
  Always % Often % Sometimes % Rarely % Never % Not applicable %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 3.7%, b – 4.2%, c – 4.4%, d  – 4.1%, e – 4.8%, f – 3.8%, g – 4.5%, h – 72.3%. The percentage of respondents who did not answer this question APS-wide was: a – 4.3%, b – 4.4%, c – 4.8%, d  – 4.9%, e – 4.8%, f – 4.4%, g – 4.7%, h – 70.5%.
a. General lifestyle/health/ fitness (e.g. counselling or periodic assessments) Small 5 ‡ 4 13 ‡ 9 47 ‡ 21 ‡
APS 3 3 10 9 60 16
b. Ergonomics (e.g. workstation assessments) Small 3 2 14 17 51 13 ‡
APS 3 3 15 17 53 9
c. Smoking Small 0 0 1 1 64 ‡ 35 ‡
APS 0 0 1 1 70 28
d. Alcohol use Small 0 0 1 1 63 ‡ 36 ‡
APS 0 0 0 1 70 28
e. Diet Small 1 1 3 2 62 ‡ 31 ‡
APS 0 1 2 2 70 25
f. Exercise Small 3 2 8 † 3 56 ‡ 27 ‡
APS 2 3 6 4 65 20
g. Mental health Small 0 0 4 4 62 ‡ 30 ‡
APS 1 1 4 5 69 21
h. Other Small 11 ‡ 1 3 2 40 ‡ 43 ‡
APS 3 1 3 2 60 31
Question 29. In the last 12 months, how effective have you found the health and wellbeing programs you have accessed:
  Highly effective % Somewhat effective % Not effective %
Note: Respondents who answered 'Never' or 'Not Applicable' to a sub-question of question 28 were not asked the relevant sub-question in question 29. The percentage of relevant respondents who did not answer this question in small agencies was: a – 11.7%, b – 2.7%, c – 0.0%, d  – 0.0%, e – 0.0%, f – 1.5%, g – 3.1%, h – 18.4%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.8%, b – 5.1%, c – 30.7%, d  – 33.2%, e – 13.1%, f – 7.3%, g – 8.4%, h – 11.9%.
a. General lifestyle/health/fitness (e.g. counselling or periodic assessments) Small 25 65 10
APS 26 64 9
b. Ergonomics (e.g. workstation assessments) Small 36 56 8
APS 38 55 7
c. Smoking Small * * *
APS 15 60 25
d. Alcohol use Small * * *
APS 16 62 23
e. Diet Small * * *
APS 21 69 10
f. Exercise Small 39 52 9 ‡
APS 37 58 5
g. Mental health Small 25 40 ‡ 35 ‡
APS 27 62 11
h. Other Small 60 ‡ 40 0 ‡
APS 52 40 8
Question 30. Based on your experience in your current job, please respond to the following statements:
  Always / Often % Sometimes % Rarely / Never %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 4.2%, b – 5.2%, c – 4.3%, d  – 4.2%, e – 3.2%, f – 3.8%, g – 3.9%, h – 3.8%, i – 3.9%, j – 3.8%, k – 5.1%, l – 3.9%, m – 4.4%, n – 4.7%, o – 3.8%, p – 4.4%, q – 3.8%, r – 4.0%, s – 3.7%, t – 3.1%, u – 3.1%, v – 3.3%, w – 3.4%, x – 3.1%, y – 3.1%, z – 3.4%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.8%, c – 3.9%, d  – 3.8%, e – 3.5%, f – 3.6%, g – 3.7%, h – 3.6%, i – 3.7%, j – 3.6%, k – 4.2%, l – 3.7%, m – 3.6%, n – 3.6%, o – 3.6%, p – 3.8%, q – 3.8%, r – 4.0%, s – 3.5%, t – 3.6%, u – 3.6%, v – 3.5%, w – 3.5%, x – 3.5%, y – 3.6%, z – 3.7%.
a. I am pressured to work long hours. Small 12 26 63
APS 11 28 61
b. I have to work very fast. Small 34 50 † 16
APS 37 45 17
c. I have to work very intensively. Small 43 46 † 12 †
APS 44 41 15
d. I have unrealistic time pressures. Small 16 ‡ 37 47 †
APS 23 36 42
e. I can decide when to take a break. Small 83 ‡ 14 † 3 ‡
APS 73 17 10
f. I have a say in my own work speed. Small 61 ‡ 30 9 ‡
APS 52 31 17
g. I have a choice in deciding what I do at work. Small 45 ‡ 34 21 ‡
APS 32 35 33
h. I have a choice in deciding how I do my work. Small 72 ‡ 23 ‡ 5 ‡
APS 53 27 19
i. I can rely on my supervisor to help me out with a work problem. Small 69 21 10
APS 66 22 12
j. I can talk to my supervisor about something that has upset or annoyed me about work. Small 63 26 11 †
APS 63 23 14
k. I am supported through emotionally demanding work. Small 51 30 19
APS 49 30 22
l. My supervisor encourages me. Small 61 25 14
APS 58 27 15
m. If work gets difficult, my colleagues will help me. Small 66 27 7
APS 67 26 8
n. I get help and support I need from colleagues. Small 69 24 7
APS 68 25 7
o. I get the respect I deserve from my colleagues. Small 78 17 4
APS 75 20 5
p. My colleagues are willing to listen to my work-related problems. Small 72 23 5
APS 73 22 5
q. There is friction or anger between colleagues. Small 9 32 59
APS 11 31 59
r. I am subject to unkind words or behaviour. Small 3 15 81
APS 4 13 83
s. I am subject to bullying at work. Small 2 14 † 84
APS 2 11 87
t. Relationships at work are strained. Small 6 30 64
APS 6 26 68
u. I am clear what is expected of me at work. Small 76 15 9
APS 77 12 10
v. I know how to go about getting my job done. Small 94 6 1
APS 94 6 1
w. I am clear what my duties and responsibilities are. Small 86 12 ‡ 2 †
APS 88 9 3
x. Staff are consulted about change at work. Small 50 38 12 ‡
APS 46 34 20
y. I have sufficient opportunities to question managers about change. Small 56 ‡ 28 16 ‡
APS 47 31 22
z. When changes are made, I am clear how they will work out in practice. Small 43 † 44 13 ‡
APS 38 41 21

E. Recruitment and retention

Question 31a. In the last 12 months, have you applied for a job in the APS?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 4.1% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
Yes, in my agency 33 ‡ 38
Yes, in another APS agency 23 ‡ 14
No 51 54
Not sure 0 0
Question 31b. Based on your most recent experience in applying for a job in the APS, what was the outcome of the process?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 32i were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.2%.
I was offered the job 41 38
I was not offered the job 38 37
I withdrew my application 2 2
Availability of the job was withdrawn 3 2
The process is not yet complete 11 ‡ 16
Other 4 4
Question 31c. Based on your most recent experience in applying for a job in the APS, approximately how long did it take from when you submitted your application to you being offered the job, or to being advised that you were not a successful applicant?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.4%.
I was not advised (e.g. the agency where I applied had a policy of only contacting candidates who were shortlisted) 2 2
1 month or less 28 † 23
1 to less than 2 months 32 ‡ 24
2 to less than 3 months 21 21
3 to less than 4 months 10 13
4 months to less than 9 months 8 ‡ 14
9 months to less than 18 months 0 ‡ 3
18 months or more 0 0
Question 31d. Based on your most recent experience in applying for a job in the APS, please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of respondents who did not answer this question in small agencies was: i – 0.0%, ii – 0.0%, iii – 0.0%, iv – 0.0%, v – 0.0%, vi – 0.0%, vii – 0.5%, viii – 0.9%. The percentage of respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.6%, iii – 0.5%, iv – 0.6%, v – 0.4%, vi – 0.6%, vii – 0.6%, viii – 0.7%.
i. I found the process overly demanding. Small 38 24 38 0
APS 41 26 33 0
ii. I found the process difficult to understand. Small 15 † 19 ‡ 65 ‡ 0
APS 19 25 56 0
iii. I thought the process took far too long to complete. Small 56 12 ‡ 32 † 0
APS 53 19 28 1
iv. I believe that the process was transparent. Small 58 ‡ 20 ‡ 21 ‡ 0
APS 43 27 29 1
v. I believe that the process was conducted efficiently (e.g. streamlined processes). Small 54 ‡ 29 17 ‡ 0
APS 39 31 29 1
vi. I believe that the process was fair. Small 67 ‡ 19 ‡ 14 ‡ 0
APS 50 28 21 1
vii. I was provided adequate opportunity to seek feedback on my application, interview and/or other selection method used. Small 54 23 19 † 4
APS 52 21 24 4
viii. I was left with a positive impression of the agency following the selection process. Small 61 ‡ 21 ‡ 17 ‡ 0 †
APS 41 30 28 1
Question 34. Do you intend to leave your agency in the next two years?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 4.2% and APS-wide was 4.2%. Respondents were able to provide more than one answer to this question.
Yes, to retire 6 5
Yes, to pursue a job in another APS agency 25 ‡ 17
Yes, to pursue a job outside the APS 14 ‡ 9
Yes, to study 1 0
Yes, other 6 5
No 28 ‡ 42
Not sure 28 25
Question 35. Please rate the importance of each of the following in making your decision to leave your agency in the next two years:
  Very important % Somewhat important % Not important % Not sure % Not applicable %
Note: Respondents who answered 'Yes, to retire', 'Yes, to study', 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was: a – 5.3%, b – 0.7%, c – 4.0%, d  – 2.3%, e – 4.0%, f – 0.0%, g – 2.3%, h – 2.7%, i – 3.7%, j – 0.7%, k – 78.7%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 3.1%, b – 2.6%, c – 2.1%, d  – 2.3%, e – 2.1%, f – 1.7%, g – 2.0%, h – 1.9%, i – 2.1%, j – 2.2%, k – 82.2%.
a. My desire to relocate Small 14 16 44 0 ‡ 26 ‡
APS 17 19 41 2 20
b. My desire to gain further experience Small 56 † 32 6 ‡ 0 † 6
APS 50 33 11 1 6
c. My desire to try a different type of work or seeking a career change Small 37 ‡ 33 20 † 1 10 ‡
APS 43 35 16 1 6
d. My interests do not match the responsibilities of my current job Small 28 24 † 23 2 22 ‡
APS 29 29 23 2 18
e. The lack of opportunity to work on innovative or 'leading edge' projects in my current job Small 34 19 ‡ 28 ‡ 2 17 †
APS 33 29 23 1 14
f. The lack of future career opportunities in my current agency Small 60 25 7 ‡ 1 6 ‡
APS 54 24 13 1 9
g. The lack of recognition in my current agency for doing a good job Small 32 28 22 0 18 ‡
APS 32 31 22 1 14
h. Promotions in my current agency are generally not based on fair and transparent recruitment processes Small 21 ‡ 28 ‡ 19 3 ‡ 30 ‡
APS 30 22 20 7 21
i. Senior leadership in my current agency is of a poor quality Small 30 32 ‡ 15 ‡ 1 ‡ 21
APS 32 26 21 4 18
j. My current remuneration package Small 27 31 30 0 ‡ 13
APS 29 31 28 1 11
k. Other Small * * * * *
APS 38 3 4 5 50
Question 36a. If you are intending to leave the APS, would you consider returning to work in the APS in the future?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 3.6% and APS-wide was 1.7%.
Yes 55 ‡ 43
No 3 ‡ 8
Not sure 15 ‡ 21
Not applicable – I do not intend to leave the APS in the next two years 26 28
Question 37. Have you been at your current substantive classification level for at least five years?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 4.0% and APS-wide was 4.0%.
Yes 40 ‡ 45
No 59 † 54
Not sure 1 1
Question 38. How has the work at your current classification level over the last five years or more changed in relation to your:
    Increased Neither Increased nor Decreased Decreased Not sure %
Note: Respondents who answered 'No' or 'Not sure' to question 37 were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was: a – 1.0%, b – 1.0%, c – 2.6%, d  – 0.7%, e – 0.9%, f – 1.0%, g – 0.7%, h – 0.7%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 1.1%, b – 1.5%, c – 1.2%, d  – 1.7%, e – 1.3%, f – 1.3%, g – 1.0%, h – 1.0%.
a. Responsibility for managing staff? Small 39 ‡ 48 10 ‡ 3 ‡
APS 31 49 14 6
b. Level of financial delegation? Small 18 62 13 † 7 ‡
APS 19 60 11 10
c. Size of budget? Small 21 ‡ 51 17 11 ‡
APS 17 52 17 15
d. Responsibility for managing sensitive stakeholder relationships? Small 42 40 11 7
APS 38 45 10 8
e. Requirement to deal with a complex working environment? Small 59 30 5 5
APS 61 29 7 4
f. Level of autonomy or independence? Small 45 ‡ 42 † 7 ‡ 5
APS 39 37 21 4
g. Job requirements in terms of skills, knowledge or qualifications? Small 55 35 5 ‡ 5 ‡
APS 58 32 8 2
h. Workload (e.g. the number or size of tasks to be completed within a given timeframe)? Small 71 21 3 ‡ 5 ‡
APS 70 22 6 2

F. APS Values and Code of conduct

Question 39. Based on your experience in the workplace, how frequently:
  Always / Often % Sometimes % Rarely / Never % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 5.5%, b – 5.9%, c – 5.8%. The percentage of respondents who did not answer this question APS-wide was: a – 4.8%, b – 4.8%, c – 5.2%.
a. Do colleagues in your immediate work group act in accordance with the APS Values in their everyday work? Small 91 8 0 1
APS 90 7 1 1
b. Does your supervisor act in accordance with the APS Values in his or her everyday work? Small 90 7 2 1 ‡
APS 89 7 2 2
c. Do senior leaders (i.e. the SES) in your agency act in accordance with the APS Values? Small 72 12 3 14 ‡
APS 70 10 3 17
Question 40a. In the last 12 months, did you witness another APS employee engaging in behaviour you saw as serious breach(es) of the Code of Conduct? (e.g. fraud, theft, misusing clients’ personal information, sexual harassment, leaking classified documentation.)
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 4.7% and APS-wide was 4.6%.
Yes 17 15
No 78 82
Not sure 5 4
Question 40b. What type of serious misconduct did you witness?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.8%. Respondents were able to provide more than one answer to this question.
Access to and misuse of clients' personal information 7 ‡ 9
Leaking of information (other than misuse of clients' personal information) 8 7
Improper use of Commonwealth resources (e.g. internet, email, vehicles) 34 30
Wastage of public funds (other than improper use of Commonwealth resources) 26 ‡ 16
Harassment or bullying 75 74
Creation of danger to health, safety or the environment (other than ) 7 5
Conflict of interest – in procurement 10 ‡ 6
Conflict of interest – in program management 9 ‡ 3
Conflict of interest – in a regulatory or investigatory role 5 ‡ 3
Conflict of interest – other 6 6
Theft or fraud 1 ‡ 10
Improper acceptance of gifts or benefits 3 4
Other 16 ‡ 12
Question 40c. Did you report the serious misconduct?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.1%.
Yes 46 45
No 54 55
Question 40d. Why did you not report the serious misconduct?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'Yes' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 1.0%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace * 25
It is not my responsibility to report the misconduct * 6
It could affect my career * 34
I did not think any action would be taken * 50
The matter(s) were resolved informally * 13
I did not think the misconduct was serious enough * 8
Other * 39
Question 40e. When you reported the serious misconduct, how satisfied were you with the outcome(s)?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'No' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.4%.
Satisfied 32 24
Neither satisfied nor dissatisfied 15 12
Dissatisfied 49 58
Not applicable – outcome pending 3 ‡ 5
Question 40f. Why were you dissatisfied with the outcome(s) of reporting the serious misconduct?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a, 'No' to question 40c or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 40e were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action * 23
My agency did not take any effective action * 65
The employee continued to breach the Code * 49
The employee was transferred or promoted within my agency * 16
The employee resigned and went to another agency before the breach investigation was finalised * 5
The managers accepted the behaviour * 49
My career has been negatively affected * 26
My working relationships have been negatively affected * 37
I was not informed of the outcome * 17
Other * 15
Question 41a. During the last 12 months, have you been subjected to harassment or bullying in your workplace?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 4.9% and APS-wide was 4.7%.
Yes 22 † 18
No 74 ‡ 79
Not sure 4 3
Question 41b. Did you report the harassment or bullying?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.0%.
Yes 38 39
No 62 61
Question 41c. Why did you not report the harassment or bullying?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'Yes' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 1.8% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace 36 39
I did not have enough evidence 15 ‡ 20
It could affect my career 40 42
I did not think any action would be taken 50 50
The matter was resolved informally 5 ‡ 11
I did not think the harassment or bullying was serious enough 22 21
Managers accepted the behaviour 33 32
I did not think it was worth the hassle of going through the report process 30 32
Other 37 ‡ 23
Question 41d. Was action taken as a result of your report of the harassment or bullying?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'No' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 3.0% and APS-wide was 0.2%.
Yes, fully 15 11
Yes, to some extent 44 49
No 35 31
Not sure 7 9
Question 41e. How satisfied were you with the action taken against the harassment or bullying?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b or 'No' or 'Not sure' to question 41d were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.0%.
Satisfied * 34
Neither satisfied nor dissatisfied * 19
Dissatisfied * 44
Not applicable – outcome pending * 3
Question 41f. Why were you dissatisfied with the outcome(s) of reporting the harassment or bullying?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b, 'No' or 'Not sure' to question 41d, or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 41e were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.6%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action * 24
My agency did not take any effective action * 53
The employee continued to harass or bully others * 53
The employee was transferred or promoted within my agency * 16
The managers accepted the behaviour * 49
My career has been negatively affected * 33
I was not informed of the outcome * 18
Other * 25

G. Individual performance

Question 42. Do you have a documented performance plan for your current job?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 5.1% and APS-wide was 5.2%.
Yes 81 ‡ 86
No 19 ‡ 14
Question 43a. Have you received formal individual performance feedback in your current agency in the last 12 months?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 5.0% and APS-wide was 4.9%.
Yes 84 † 88
No 16 ‡ 12
Question 43b. From which sources did you receive formal individual performance feedback in the last 12 months?
Small % APS %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.2% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Someone more senior (other than your supervisor) 15 16
Your supervisor 95 97
Co-worker 6 † 8
Someone more junior than you 4 4
Client 1 ‡ 3
Consultant/service provider 1 1
Representative of another APS agency 1 1
Minister or ministerial adviser 0 0
Other 0 ‡ 1
Question 43c. Please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was: i – 0.2%, ii – 0.2%, iii – 0.2%, iv – 0.3%, v – 0.2%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.7%, iii – 0.8%, iv – 0.7%, v – 1.0%.
i. The way in which the performance feedback session was conducted provided me with the assistance/guidance I needed. Small 63 24 13 0
APS 67 21 12 0
ii. My most recent performance review will help me improve my performance. Small 50 29 † 20 ‡ 1
APS 50 34 15 1
iii. My learning and development needs were adequately considered as part of the performance feedback discussion. Small 67 18 † 14 1
APS 64 22 14 0
iv. My performance feedback discussion included how my performance aligns with the APS Values and Code of Conduct. Small 51 ‡ 28 ‡ 19 3
APS 60 22 17 2
v. My performance feedback discussion included how my performance aligns with business outcomes. Small 61 ‡ 22 14 † 3 ‡
APS 69 19 11 1
Question 44. Please respond to the following statements regarding your general work performance in your current job:
Always / Often % Sometimes % Rarely / Never % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 5.0%, b – 5.0%, c – 5.0%, d  – 5.0%. The percentage of respondents who did not answer this question APS-wide was: a – 5.6%, b – 5.6%, c – 5.6%, d  – 5.7%.
a. I complete my assigned duties. Small 99 0 1 0 0
APS 99 1 0 0 0
b. I fulfil the responsibilities set out in my performance plan. Small 91 1 0 1 7 ‡
APS 93 1 0 1 4
c. I perform the tasks that are expected of me. Small 98 1 0 1 0
APS 99 1 0 0 0
d. I meet the formal performance requirements of my job. Small 97 0 0 1 2
APS 97 1 0 1 1
Question 45. In the last fortnight, please rate your overall job performance (for the days that you worked) on a scale of 1 to 10, where 1 means the worst performance anyone could have at your job and 10 means the performance of a top worker.
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 5.8% and APS-wide was 5.8%.
1 = Worst performance 0 0
2 0 0
3 0 0
4 1 0
5 1 2
6 4 3
7 12 13
8 35 39
9 27 26
10 = Top performance 19 ‡ 14
Not Applicable (e.g. on leave for whole fortnight, on graduated return to work) 1 ‡ 2

H. Learning and development

Question 46a. In the last 12 months, have your learning and development needs been identified and agreed to with your manager?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 5.3% and APS-wide was 5.7%.
Yes, fully identified 43 48
Yes, to some extent 40 ‡ 35
No 13 15
Not sure 3 3
Question 47a. Based on your experience in the workplace, please rate your level of satisfaction with:
    Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not applicable %
Note: The percentage of respondents who did not answer this question in small agencies was: i – 5.8%, ii – 5.8%, iii – 5.9%, iv – 6.0%, v – 6.2%. The percentage of respondents who did not answer this question APS-wide was: i – 6.1%, ii – 6.2%, iii – 6.2%, iv – 6.2%, v – 6.3%. For sub-question 'ii', off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study or formal in-house programs.
i. ...your own access to learning and development opportunities in your agency? Small 61 22 15 2
APS 58 23 17 1
ii. ...the quality of formal training and education courses (off-the-job) in your agency? Small 58 ‡ 21 † 15 † 6
APS 51 25 19 5
iii. ...the quality of informal, on-the-job training in your agency? Small 57 † 22 ‡ 18 3
APS 52 27 17 3
iv. ...the quality of coaching or mentoring in your agency? Small 42 23 ‡ 26 9 ‡
APS 42 29 23 6
v. ...the quality of e-learning in your agency? Small 21 ‡ 35 21 23 ‡
APS 44 31 18 7
Question 48. How would you rate the overall effectiveness of the learning and development you have received in the last 12 months (in your current agency only) in helping you improve your performance?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 5.6% and APS-wide was 5.7%.
High 36 ‡ 30
Moderate 39 41
Low 17 ‡ 21
Not sure 1 2
Not applicable 8 6
Question 49. How much time did you spend in learning and development activities off-the-job during the last 12 months? [Off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study, formal in-house programs and online training.]
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 5.1% and APS-wide was 5.6%.
No time 17 18
1 to 2 days (include part day) 30 † 26
3 to 5 days 27 27
6 to 10 days 12 14
More than 10 days 11 11
Not sure 2 ‡ 4

I. Leadership

Question 50. What is your immediate supervisor’s current classification level? [If they are acting or temporarily performing at that level, please record their acting level.]
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 6.8% and APS-wide was 6.8%.
APS 1 – 4 (or equivalent) 2 † 4
APS 5 – 6 (or equivalent) 15 ‡ 30
Executive Level 1 (or equivalent) 26 28
Executive Level 2 (or equivalent) 35 ‡ 26
Senior Executive Service (or equivalent) 22 ‡ 11
Question 51. Please indicate your level of satisfaction with your immediate supervisor’s actions in the following areas:
Your immediate supervisor:   Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 5.2%, b – 5.2%, c – 5.5%, d  – 6.3%, e – 5.2%, f – 89.7%. The percentage of respondents who did not answer this question APS-wide was: a – 6.6%, b – 6.7%, c – 6.6%, d  – 6.8%, e – 6.8%, f – 85.8%.
a. Achieves results (understands how to achieve results and motivates people to deliver them) Small 77 15 8 1 0
APS 75 14 10 2 0
b. Cultivates productive working relationships(builds a range of working relationships and enables others to manage these relationships) Small 72 14 12 1 0
APS 72 14 12 1 0
c. Exemplifies personal drive and integrity (acts in accordance with the APS Values and demonstrates fairness) Small 76 12 10 1 0
APS 76 13 9 1 0
d. Shapes strategic thinking (takes a whole-of-government view in shaping agency’s vision and goals) Small 70 18 10 2 † 0 †
APS 67 19 10 3 1
e. Communicates with influence (communicates clearly and confidently and is an interested listener) Small 72 14 14 1 0
APS 70 16 13 1 0
f. Other Small * * * * *
APS 18 9 7 5 61
Question 52. Please indicate your level of satisfaction with your immediate supervisor’s knowledge of the following areas:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 5.5%, b – 5.9%, c – 5.3%, d  – 6.0%, e – 6.0%, f – 5.9%, g – 7.0%, h – 5.8%, i – 6.3%, j – 6.5%, k – 6.6%, l – 5.7%, m – 5.9%, n – 5.6%, o – 87.9%. The percentage of respondents who did not answer this question APS-wide was: a – 6.8%, b – 6.9%, c – 7.0%, d  – 7.0%, e – 7.0%, f – 7.0%, g – 7.0%, h – 6.9%, i – 7.1%, j – 7.1%, k – 7.1%, l – 7.1%, m – 7.3%, n – 7.1%, o – 85.2%.
a. Policy analysis (uses problem solving and analysis to make policy decisions) Small 73 13 6 3 ‡ 4
APS 71 14 6 6 4
b. Service delivery (leads delivery of customer- focused service) Small 75 14 6 2 ‡ 3
APS 76 13 6 3 2
c. Strategic management (scans environment to better match agency and strategic priorities) Small 68 17 9 3 ‡ 2
APS 68 17 8 6 2
d. Program management (leads team to achieve outcomes) Small 71 14 9 2 3
APS 71 15 10 3 2
e. Risk management (considers risks and effectively manages them) Small 69 18 7 4 3 †
APS 71 16 8 4 1
f. General analysis (gathers information and uses it to make decisions) Small 81 12 3 ‡ 2 1 †
APS 78 13 6 3 0
g. People management (builds effective and diverse teams to meet agency’s vision and goals) Small 67 14 15 2 1
APS 66 15 16 2 1
h. Change management (motivates and leads people from current state to desired future state) Small 60 20 13 4 3
APS 62 19 13 4 1
i. Technology (encourages innovation in using technology to achieve outcomes and goals) Small 68 20 6 4 2
APS 64 22 8 4 2
j. Financial/value management (leads development of creative solutions that provide value for money and comply with procurement guidelines) Small 62 18 4 9 6
APS 60 20 5 8 7
k. Business case (leads development of business cases that meet agency and stakeholder requirements) Small 62 19 4 9 6
APS 61 18 5 10 6
l. Public service craft (understands processes for achieving outcomes within the Westminster system of parliamentary democracy) Small 59 16 5 16 4 ‡
APS 55 17 4 17 8
m. Government savvy (understands political context) Small 74 ‡ 14 3 7 ‡ 2 ‡
APS 65 16 4 10 4
n. Specialised (uses and develops others’ professional expertise to make sound decisions) Small 70 19 5 5 ‡ 2
APS 66 17 7 8 2
o. Other Small 13 8 ‡ 0 ‡ 14 ‡ 64
APS 15 11 3 8 63
Question 53. Please indicate your level of satisfaction with the following personal attributes of your immediate supervisor:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 6.1%, b – 6.1%, c – 6.2%, d  – 5.8%, e – 6.6%, f – 5.9%, g – 6.5%, h – 5.9%, i – 5.9%, j – 5.9%, k – 6.2%, l – 5.8%, m – 6.2%, n – 90.7%. The percentage of respondents who did not answer this question APS-wide was: a – 7.0%, b – 7.1%, c – 7.2%, d  – 7.2%, e – 7.3%, f – 7.3%, g – 7.4%, h – 7.2%, i – 7.3%, j – 7.6%, k – 7.3%, l – 7.3%, m – 7.4%, n – 86.6%.
a. Authentic (is genuine and shows consistency between words and actions) Small 79 9 11 1
APS 76 11 11 2
b. Agile/adaptable (comfortably adapts in response to the changing environment) Small 75 18 ‡ 6 † 1 ‡
APS 75 14 8 2
c. Empathetic (is sensitive to others’ thoughts and feelings) Small 70 13 16 ‡ 1
APS 73 14 12 2
d. Resilient (quickly bounces back from setbacks and perseveres when the ‘going gets tough’) Small 80 8 ‡ 7 5
APS 77 13 6 4
e. Self-aware (is aware of own strengths and development needs) Small 64 † 19 ‡ 12 4 †
APS 69 15 10 6
f. Self-regulating (manages own emotional reactions to stay composed and positive) Small 75 10 ‡ 14 ‡ 2
APS 74 14 9 3
g. Self-motivated (strives to improve, sets challenging goals and is ready to act on opportunities) Small 78 13 7 2
APS 78 13 6 3
h. Socially aware (is interested in others’ views and concerns, including those from diverse backgrounds) Small 76 13 9 2
APS 73 14 10 3
i. Socially skilled (is effective at give and take, and skilled at persuasion where necessary) Small 72 16 10 2
APS 72 15 11 3
j. Situationally aware (accurately reads environment and knows what shapes views and actions of stakeholders) Small 74 16 6 † 4
APS 72 15 8 5
k. Has willingness/passion/conviction (has courage to stand by decisions and delivers on commitments) Small 79 12 7 2
APS 76 14 7 3
l. Is a steward (encourages a shared responsibility to protect, develop and guide the agency) Small 70 17 7 6
APS 69 17 7 6
m. Ethical (acts, and encourages employees to act, in accordance with the APS Values) Small 82 10 6 3
APS 82 11 5 2
n. Other Small 23 † 5 ‡ 10 ‡ 62
APS 16 12 3 68
Question 54. (APS/EL respondents only) Overall, do you view the SES leaders in your agency as part of a broader APS-wide leadership cadre/group?
Small % APS %
Note: SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 9.0% and APS-wide was 9.1%.
Yes, definitely 11 ‡ 18
Yes, somewhat 39 38
No 33 ‡ 25
Not sure 17 19
Question 55. (SES respondents only) Overall, in your view, do you see yourself as part of a broader APS-wide leadership cadre/group?
Small % APS %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 1.7% and APS-wide was 6.7%.
Yes, definitely 33 ‡ 45
Yes, somewhat 48 41
No 16 14
Not sure 4 † 0
Question 56a. (EL2/SES respondents only) Please rate your level of agreement with the following statements.
    Agree % Neither agree nor disagree % Disagree % Not applicable %
Note: APS and EL1 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was: i – 4.7%, ii – 4.7%, iii – 4.7%, iv – 4.9%, v – 4.7%, vi – 4.7%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 5.1%, ii – 5.0%, iii – 5.4%, iv – 4.9%, v – 5.3%, vi – 5.1%.
i. I am actively engaged in the leadership of my agency. Small 72 ‡ 18 11 ‡ 0
APS 61 19 19 1
ii. I feel confident that I have the leadership skills to do my job effectively. Small 97 ‡ 3 ‡ 0 ‡ 0
APS 88 9 3 0
iii. Senior leaders (i.e. the SES) in my agency encourage innovation and creativity. Small 53 27 19 0
APS 52 26 21 0
iv. Senior leaders (i.e. the SES) in my agency are personally active in efforts to improve equality and diversity in employment. Small 49 27 ‡ 22 ‡ 2
APS 47 35 17 1
v. Senior leaders (i.e. the SES) in my agency give their time to identify and develop talented people. Small 50 23 ‡ 26 0
APS 44 30 24 1
vi. Senior leaders (i.e. the SES) in my agency work collaboratively with people from other agencies. Small 66 22 † 11 1
APS 62 27 9 1

J. APS OCCUPATIONS

Question 57a. (APS respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
Small % APS %
Note: EL and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 6.2% and APS-wide was 7.3%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 2 ‡ 4
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 19 18
Audit (e.g. internal/external auditor) 0 ‡ 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 3 2
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 3 3
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 6 6
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 10 ‡ 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2 2
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 12 ‡ 3
Policy or research (e.g. policy analysis, policy planning, policy development, research) 11 ‡ 5
Procurement or contracting (e.g. purchasing, contracting) 3 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 5 3
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 6 9
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 9 ‡ 27
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 4 † 2
Other 4 5
Question 57b. (APS respondents only) Which one of the following best describes your accounting/finance occupation?
Small % APS %
Note: Only APS respondents who selected the 'Accounting/finance' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.1%.
Accounts processing * 22
Budgeting * 12
Financial accounting or reporting * 23
Finance analyst * 3
General finance * 15
Management accounting * 4
Performance/output reporting * 2
Tax accounting * 9
Manager * 2
Other * 9
Question 57c. (APS respondents only) Which one of the following best describes your human resources occupation?
Small % APS %
Note: Only APS respondents who selected the 'Human resources' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.4%.
Human resources generalist * 15
Learning and development * 10
Occupational health and safety * 7
Payroll * 25
Performance management * 3
Recruitment * 12
Talent management * 0
Worker's compensation * 4
Workforce planning * 4
Workplace relations * 9
Manager * 1
Other * 10
Question 57d. (APS respondents only) Which one of the following best describes your information and communications technology occupation?
Small % APS %
Note: Only APS respondents who selected the 'Information and communications technology' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.1%.
Business process analysis/design * 13
Databases * 3
Development and programming * 13
Helpdesk/support * 17
Information/knowledge management * 3
Infrastructure and facilities * 5
Networks and telecommunications * 3
Procurement and vendor relations * 0
Program-project management * 4
Quality assurance * 2
Security * 2
Service management * 4
Strategic leadership * 1
Systems administration * 8
Systems analysis/design * 5
Systems integration and deployment * 2
Testing * 12
Training and development * 3
Web and multimedia content development * 2
Question 57e. (APS respondents only) Which one of the following best describes your other professional occupation?
Small % APS %
Note: Only APS respondents who selected the 'Other professional' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 1.8%.
Actuary * 0
Economist * 3
Education and training professional * 5
Engineer * 26
Health professional * 7
Mathematician (excluding statistician) * 0
Patents examiner * 3
Scientist * 25
Statistician * 8
Valuer * 1
Veterinary scientist * 2
Other * 20
Question 57f. (EL respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
Small % APS %
Note: APS and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 4.4% and APS-wide was 4.5%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 4 5
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 5 7
Audit (e.g. internal/external auditor) 1 ‡ 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 7 † 4
Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead select the relevant occupational group) 4 5
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 6 4
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 9 9
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 1 ‡ 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 4 3
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 7 5
Policy or research (e.g. policy analysis, policy planning, policy development, research) 20 15
Procurement or contracting (e.g. purchasing, contracting) 1 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 14 ‡ 8
Project management 3 ‡ 8
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 9 † 5
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 1 ‡ 4
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 0 0
Other 5 6
Question 57g. (EL respondents only) Which one of the following best describes your accounting/finance occupation?
Small % APS %
Note: Only EL respondents who selected the 'Accounting/finance' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.0%.
Accounts processing * 2
Budgeting * 23
Financial accounting or reporting * 14
Finance analyst * 5
General finance * 5
Management accounting * 21
Performance/output reporting * 3
Tax accounting * 6
Manager * 16
Other * 5
Question 57h. (EL respondents only) Which one of the following best describes your human resources occupation?
Small % APS %
Note: Only EL respondents who selected the 'Human resources' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 2.6%.
Human resources generalist * 23
Learning and development * 10
Occupational health and safety * 5
Payroll * 2
Performance management * 6
Recruitment * 8
Talent management * 0
Worker's compensation * 4
Workforce planning * 8
Workplace relations * 13
Manager * 16
Other * 5
Question 57i. (EL respondents only) Which one of the following best describes your information and communications technology occupation?
Small % APS %
Note: Only EL respondents who selected the 'Information and communications technology' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.8%.
Business process analysis/design 12 11
Databases 4 2
Development and programming 4 ‡ 20
Helpdesk/support 12 ‡ 4
Information/knowledge management 0 ‡ 4
Infrastructure and facilities 3 5
Networks and telecommunications 0 ‡ 4
Procurement and vendor relations 0 † 1
Program-project management 0 ‡ 8
Quality assurance 12 ‡ 3
Security 0 ‡ 3
Service management 33 ‡ 8
Strategic leadership 12 ‡ 3
Systems administration 4 ‡ 7
Systems analysis/design 4 ‡ 9
Systems integration and deployment 0 ‡ 3
Testing 0 ‡ 2
Training and development 0 1
Web and multimedia content development 0 † 1
Question 57j. (EL respondents only) Which one of the following best describes your other professional occupation?
Small % APS %
Note: Only EL respondents who selected the 'Other professional' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.8%.
Actuary 0 0
Economist 7 ‡ 3
Education and training professional 8 ‡ 3
Engineer 20 23
Health professional 2 ‡ 6
Mathematician (excluding statistician) 0 ‡ 1
Patents examiner 0 ‡ 2
Scientist 30 35
Statistician 0 ‡ 5
Valuer 0 0
Veterinary scientist 8 ‡ 1
Other 26 20
Question 57k. (SES Band 1 respondents only) Which one of the following best describes the main type of work you are currently responsible for?
Small % APS %
Note: APS, EL and SES Band 2 and 3 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 3.9%.
Delivery (The most significant contribution of the delivery role relates to outcome delivery and/or effective resource management. This may include development of delivery responses for policy objectives. Delivery roles are accountable for a measurable impact on the agency or APS as a whole (e.g. achievement of objectives through the management of financial, human and physical resources). This may be directed to an ongoing delivery program, integration of multiple programs for delivery or to a finite government initiative.) 22 ‡ 38
Public policy and program design (The most significant contribution of the public policy and program design job role relates to the provision of policy advice, reflecting research and analysis of financial and other implications and stakeholder views obtained through consultations, and articulation of policy in policy statements, regulatory or financial measures and legislation. The role also includes program design but not program implementation—the latter would be included in Delivery.) 24 26
Regulatory (The most significant contribution of the regulatory role relates to information gathering and risk assessment, and the design and implementation of compliance and enforcement programs within a governance framework.) 23 ‡ 9
Professional/specialist (The most significant contribution of the professional/specialist job role is the provision of technical, professional, specialist, or strategic advice. This advice has a primary influence on adopted strategies, plans and targets and outcomes in terms of effectiveness or efficiency.) 29 24
Other 2 4
Question 58i. (SES respondents only) For your responsible functions, please indicate the type(s) of occupational groups you experienced difficulty recruiting or retaining in 2010–11.
  Yes % No % Not sure % Not applicable %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was: a – 4.6%, b – 4.6%, c – 4.6%, d  – 4.6%, e – 4.6%, f – 6.9%, g – 8.6%, h – 6.9%, i – 6.9%, j – 6.3%, k – 4.6%, l – 4.6%, m – 2.3%, n – 8.6%, o – 5.7%, p – 4.6%, q – 6.3%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 10.9%, b – 11.9%, c – 12.5%, d  – 12.0%, e – 12.1%, f – 12.8%, g – 12.4%, h – 12.8%, i – 12.8%, j – 11.6%, k – 11.2%, l – 11.4%, m – 13.4%, n – 14.0%, o – 12.0%, p – 11.6%, q – 13.8%.
a. Accounting/finance (e.g. accounts processing, budgeting, financial reporting) Small 8 ‡ 22 2 ‡ 67 ‡
APS 23 18 6 54
b. Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) Small 14 ‡ 42 2 ‡ 42 ‡
APS 23 42 6 29
c. Audit (e.g. internal/external auditor) Small 0 ‡ 26 ‡ 4 70
APS 6 17 5 72
d. Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) Small 14 24 2 60
APS 11 23 4 63
e. Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) Small 4 ‡ 38 0 † 58 ‡
APS 24 33 2 41
f. Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) Small 4 27 † 4 65
APS 5 20 3 72
g. Information and communications technology (e.g. quality assurance, testing, helpdesk/support) Small 8 ‡ 27 ‡ 3 62
APS 17 16 2 65
h. Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) Small 3 ‡ 35 ‡ 2 60
APS 16 21 4 60
i. Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) Small 7 20 5 67 ‡
APS 5 15 3 76
j. Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) Small 4 ‡ 29 ‡ 2 65
APS 12 18 3 67
k. Policy or research (e.g. policy analysis, policy planning, policy development, research) Small 21 ‡ 46 ‡ 4 ‡ 29
APS 38 30 1 32
l. Procurement or contracting (e.g. purchasing, contracting) Small 2 ‡ 32 2 ‡ 64 †
APS 13 25 6 55
m. Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) Small 30 ‡ 24 4 42 ‡
APS 17 19 4 60
n. Project management Small 9 ‡ 24 † 4 63 ‡
APS 23 32 4 41
o. Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) Small 7 16 5 72
APS 10 15 3 72
p. Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) Small 4 18 0 ‡ 78 ‡
APS 7 23 3 67
q. Technical or trades (e.g. mechanic, security guard, technician, trade worker) Small 0 9 ‡ 2 88 †
APS * * * *
Question 58ii. (SES respondents only) If you did experience difficulty recruiting or retaining any of the occupational groups in question 58i, please assess the impact this difficulty had on your work area’s capability.
    None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to an occupational group in question 58i were asked the relevant sub-question of question 58ii. The percentage of relevant respondents who did not answer this question in small agencies was: a – 34.8%, b – 62.4%, c – 0.0%, d  – 43.8%, e – 63.2%, f – 31.8%, g – 0.0%, h – 0.0%, i – 66.7%, j – 0.0%, k – 51.9%, l – 100.0%, m – 55.4%, n – 52.3%, o – 36.5%, p – 0.0%, q – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.5%, b – 13.4%, c – 12.9%, d  – 18.5%, e – 27.7%, f – 18.4%, g – 26.5%, h – 21.6%, i – 4.8%, j – 35.4%, k – 22.1%, l – 19.3%, m – 30.7%, n – 15.1%, o – 14.8%, p – 5.2%, q – 67.4%.
a. Accounting/finance (e.g. accounts processing, budgeting, financial reporting) Small * * * *
APS 0 25 44 31
b. Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) Small * * * *
APS 0 23 71 6
c. Audit (e.g. internal/external auditor) Small * * * *
APS 0 25 56 19
d. Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) Small * * * *
APS 0 21 61 18
e. Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) Small * * * *
APS 0 17 75 8
f. Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) Small * * * *
APS 0 3 87 10
g. Information and communications technology (e.g. quality assurance, testing, helpdesk/support) Small * * * *
APS 0 7 59 35
h. Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) Small * * * *
APS 0 16 54 30
i. Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) Small * * * *
APS 0 8 90 2
j. Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) Small * * * *
APS 0 19 57 24
k. Policy or research (e.g. policy analysis, policy planning, policy development, research) Small * * * *
APS 0 16 66 18
l. Procurement or contracting (e.g. purchasing, contracting) Small * * * *
APS 0 26 58 15
m. Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) Small * * * *
APS 0 26 54 20
n. Project management Small * * * *
APS 0 18 43 39
o. Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) Small * * * *
APS 0 24 65 10
p. Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) Small * * * *
APS 0 23 47 30
q. Technical or trades (e.g. mechanic, security guard, technician, trade worker) Small * * * *
APS * * * *
Question 59i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the accounting/finance occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' to the 'Accounting/finance' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in small agencies was: a – 21.3%, b – 21.3%, c – 21.3%, d  – 21.3%, e – 21.3%, f – 21.3%, g – 21.3%, h – 21.3%, i – 21.3%, j – 57.3%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 35.6%, b – 23.1%, c – 18.1%, d  – 30.7%, e – 34.0%, f – 26.6%, g – 37.5%, h – 33.5%, i – 35.8%, j – 88.4%.
a. Accounts processing Small * * * *
APS 41 25 8 26
b. Budgeting Small * * * *
APS 65 10 7 18
c. Financial accounting or reporting Small * * * *
APS 79 10 3 8
d. Finance analyst Small * * * *
APS 58 12 3 27
e. General finance Small * * * *
APS 40 22 2 35
f. Management accounting Small * * * *
APS 67 4 6 23
g. Performance/output reporting Small * * * *
APS 36 21 7 36
h. Tax accounting Small * * * *
APS 24 17 7 52
i. Manager Small * * * *
APS 52 16 10 23
j. Other Small * * * *
APS * * * *
Question 59ii. (SES respondents only) If you experienced difficulty recruiting or retaining any of the accounting/finance occupations in question 59i, please assess the impact this difficulty had on your work area’s capability.
    None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 59i were asked the relevant sub-question of question 59ii. The percentage of relevant respondents who did not answer this question in small agencies was: a – 61.3%, b – 56.4%, c – 72.1%, d  – 41.3%, e – 61.3%, f – 61.3%, g – 41.3%, h – 100.0%, i – 0.0%, j – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 28.2%, b – 31.6%, c – 29.8%, d  – 39.1%, e – 39.1%, f – 26.9%, g – 37.7%, h – 53.0%, i – 27.0%, j – 0.0%.
a. Accounts processing Small * * * *
APS * * * *
b. Budgeting Small * * * *
APS 0 19 35 46
c. Financial accounting or reporting Small * * * *
APS 0 7 64 30
d. Finance analyst Small * * * *
APS 0 12 64 23
e. General finance Small * * * *
APS 0 0 35 65
f. Management accounting Small * * * *
APS 0 22 45 33
g. Performance/output reporting Small * * * *
APS * * * *
h. Tax accounting Small * * * *
APS * * * *
i. Manager Small * * * *
APS 0 11 53 36
j. Other Small * * * *
APS * * * *
Question 60i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the human resources occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Human resources' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in small agencies was: a – 0.0%, b – 0.0%, c – 0.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 100.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.5%, b – 9.9%, c – 9.9%, d  – 9.9%, e – 9.9%, f – 17.1%, g – 9.9%, h – 9.9%, i – 17.1%, j – 28.8%, k – 16.3%, l – 95.4%.
a. Human resources generalist Small * * * *
APS 79 5 7 9
b. Learning and development Small * * * *
APS 41 29 7 23
c. Occupational health and safety Small * * * *
APS 16 31 7 46
d. Payroll Small * * * *
APS 15 1 7 77
e. Performance management Small * * * *
APS 20 18 7 55
f. Recruitment Small * * * *
APS 24 17 8 51
g. Talent management Small * * * *
APS 39 16 7 39
h. Worker's compensation Small * * * *
APS 16 18 7 59
i. Workforce planning Small * * * *
APS 60 16 8 16
j. Workplace relations Small * * * *
APS 0 23 9 68
k. Manager Small * * * *
APS 12 40 0 48
l. Other Small * * * *
APS * * * *
Question 60ii. If you experienced difficulty recruiting or retaining any of the human resources occupations in question 60i, please assess the impact this difficulty had on your work area’s capability.
    None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 60i were asked the relevant sub-question of question 60ii. The percentage of relevant respondents who did not answer this question in small agencies was: a – 100.0%, b – 0.0%, c – 0.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 100.0%, j – 0.0%, k – 100.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 15.5%, b – 0.0%, c – 50.0%, d  – 64.7%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 1.6%, j – 0.0%, k – 8.0%, l – 0.0%.
a. Human resources generalist Small * * * *
APS * * * *
b. Learning and development Small * * * *
APS * * * *
c. Occupational health and safety Small * * * *
APS * * * *
d. Payroll Small * * * *
APS * * * *
e. Performance management Small * * * *
APS * * * *
f. Recruitment Small * * * *
APS * * * *
g. Talent management Small * * * *
APS * * * *
h. Worker's compensation Small * * * *
APS * * * *
i. Workforce planning Small * * * *
APS * * * *
j. Workplace relations Small * * * *
APS * * * *
k. Manager Small * * * *
APS * * * *
l. Other Small * * * *
APS * * * *
Question 61i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the information and communications technology occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Information and communications technology' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in small agencies was: a – 29.7%, b – 0.0%, c – 29.7%, d  – 0.0%, e – 29.7%, f – 29.7%, g – 29.7%, h – 29.7%, i – 29.7%, j – 29.7%, k – 29.7%, l – 29.7%, m – 29.7%, n – 29.7%, o – 29.7%, p – 29.7%, q – 29.7%, r – 29.7%, s – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 21.6%, b – 31.3%, c – 17.7%, d  – 31.3%, e – 22.2%, f – 28.0%, g – 30.7%, h – 25.9%, i – 28.8%, j – 34.6%, k – 28.5%, l – 29.7%, m – 26.1%, n – 33.5%, o – 21.9%, p – 30.4%, q – 29.7%, r – 29.7%, s – 31.2%.
a. Business process analysis/design Small * * * *
APS 82 10 3 4
b. Databases Small * * * *
APS 50 32 8 9
c. Development and programming Small * * * *
APS 71 15 7 7
d. Helpdesk/support Small * * * *
APS 19 37 13 31
e. Information/knowledge management Small * * * *
APS 42 26 8 24
f. Infrastructure and facilities Small * * * *
APS 32 15 13 40
g. Networks and telecommunications Small * * * *
APS 17 24 15 43
h. Procurement and vendor relations Small * * * *
APS 28 22 18 32
i. Program-project management Small * * * *
APS 66 8 11 14
j. Quality assurance Small * * * *
APS 26 25 13 36
k. Security Small * * * *
APS 19 27 3 51
l. Service management Small * * * *
APS 11 35 8 46
m. Strategic leadership Small * * * *
APS 42 27 8 23
n. Systems administration Small * * * *
APS 28 24 14 34
o. Systems analysis/design Small * * * *
APS 57 15 11 17
p. Systems integration and deployment Small * * * *
APS 42 17 19 22
q. Testing Small * * * *
APS 39 25 17 19
r. Training and development Small * * * *
APS 27 36 17 21
s. Web and multimedia content development Small * * * *
APS 36 31 8 25
Question 61ii. If you experienced difficulty recruiting or retaining any of the information and communications technology occupations in question 61i, please assess the impact this difficulty had on your work area’s capability.
    None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 61i were asked the relevant sub-question of question 61ii. The percentage of relevant respondents who did not answer this question in small agencies was: a – 35.7%, b – 0.0%, c – 50.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 100.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%, m – 0.0%, n – 0.0%, o – 0.0%, p – 0.0%, q – 0.0%, r – 0.0%, s – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.9%, b – 22.9%, c – 20.3%, d  – 0.0%, e – 21.7%, f – 16.4%, g – 26.2%, h – 26.5%, i – 11.0%, j – 30.2%, k – 61.0%, l – 0.0%, m – 22.9%, n – 43.5%, o – 30.4%, p – 33.4%, q – 18.9%, r – 46.6%, s – 14.3%.
a. Business process analysis/design Small * * * *
APS 0 3 54 43
b. Databases Small * * * *
APS 0 25 47 28
c. Development and programming Small * * * *
APS 0 3 56 42
d. Helpdesk/support Small * * * *
APS 0 61 9 30
e. Information/knowledge management Small * * * *
APS 0 25 40 35
f. Infrastructure and facilities Small * * * *
APS 0 11 83 6
g. Networks and telecommunications Small * * * *
APS * * * *
h. Procurement and vendor relations Small * * * *
APS * * * *
i. Program-project management Small * * * *
APS 0 16 22 61
j. Quality assurance Small * * * *
APS * * * *
k. Security Small * * * *
APS * * * *
l. Service management Small * * * *
APS * * * *
m. Strategic leadership Small * * * *
APS 0 0 51 49
n. Systems administration Small * * * *
APS * * * *
o. Systems analysis/design Small * * * *
APS 0 9 26 66
p. Systems integration and deployment Small * * * *
APS * * * *
q. Testing Small * * * *
APS * * * *
r. Training and development Small * * * *
APS * * * *
s. Web and multimedia content development Small * * * *
APS 0 2 79 19
Question 62i. If you indicated you experienced difficulty recruiting or retaining employees for the other professional occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Other professional' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in small agencies was: a – 52.5%, b – 33.1%, c – 52.5%, d  – 52.5%, e – 52.5%, f – 52.5%, g – 52.5%, h – 25.2%, i – 52.5%, j – 52.5%, k – 44.6%, l – 63.3%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 50.1%, b – 25.6%, c – 50.1%, d  – 40.2%, e – 50.1%, f – 42.0%, g – 50.1%, h – 39.9%, i – 46.9%, j – 55.0%, k – 52.5%, l – 80.0%.
a. Actuary Small * * * *
APS 4 8 0 88
b. Economist Small * * * *
APS 66 3 0 31
c. Education and training professional Small * * * *
APS 10 12 0 78
d. Engineer Small * * * *
APS 39 10 0 50
e. Health professional Small * * * *
APS 5 7 0 88
f. Mathematician (excluding statistician) Small * * * *
APS 16 10 0 75
g. Patents examiner Small * * * *
APS 0 12 0 88
h. Scientist Small 68 ‡ 0 ‡ 0 32 ‡
APS 28 10 0 61
i. Statistician Small * * * *
APS 30 10 0 60
j. Valuer Small * * * *
APS 0 14 0 86
k. Veterinary scientist Small * * * *
APS 8 13 0 79
l. Other Small * * * *
APS 44 3 0 53
Question 62ii. If you did experience difficulty recruiting or retaining any of the occupational groups in question 62i, please assess the impact this difficulty had on your work area’s capability.
  None % Limited % Moderate Severe
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 62i were asked the relevant sub-question of question 62ii. The percentage of relevant respondents who did not answer this question in small agencies was: a – 0.0%, b – 31.2%, c – 50.0%, d  – 100.0%, e – 0.0%, f – 100.0%, g – 0.0%, h – 26.8%, i – 100.0%, j – 0.0%, k – 0.0%, l – 61.3%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 0.0%, b – 16.7%, c – 11.3%, d  – 5.1%, e – 100.0%, f – 3.5%, g – 0.0%, h – 5.6%, i – 15.0%, j – 0.0%, k – 0.0%, l – 4.6%.
a. Actuary Small * * * *
APS * * * *
b. Economist Small * * * *
APS 0 20 59 21
c. Education and training professional Small * * * *
APS * * * *
d. Engineer Small * * * *
APS 0 3 85 12
e. Health professional Small * * * *
APS * * * *
f. Mathematician (excluding statistician) Small * * * *
APS * * * *
g. Patents examiner Small * * * *
APS * * * *
h. Scientist Small * * * *
APS 0 10 72 18
i. Statistician Small * * * *
APS * * * *
j. Valuer Small * * * *
APS * * * *
k. Veterinary scientist Small * * * *
APS * * * *
l. Other Small * * * *
APS * * * *

K. INNOVATION

Question 63a. In the last 12 months, has your work group implemented any innovations?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 6.9% and APS-wide was 7.1%.
Yes 59 ‡ 50
No 22 ‡ 31
Not sure 18 19
Question 63b. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; which parts of your work did it affect?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.9% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Your policy thinking 22 20
Your services 41 40
The way you provide services (not including the way you interact with stakeholders) 53 51
The way you interact with stakeholders 38 35
Your administrative or organisational processes 53 55
The way you look at problems or challenge assumptions 24 24
Other 2 2
Question 63c. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; how important were the following sources of ideas or information:
  Very important % Somewhat important % Not important % Not sure % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was: i – 3.3%, ii – 4.1%, iii – 0.4%, iv – 2.9%, v – 4.3%, vi – 5.5%, vii – 2.9%, viii – 4.8%, ix – 1.4%, x – 4.1%, xi – 5.3%, xii – 4.3%, xiii – 4.9%, xiv – 5.3%, xv – 86.9%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 3.1%, ii – 2.3%, iii – 1.7%, iv – 3.1%, v – 3.5%, vi – 3.7%, vii – 3.6%, viii – 4.1%, ix – 3.0%, x – 3.7%, xi – 4.2%, xii – 4.0%, xiii – 4.0%, xiv – 3.5%, xv – 82.3%.
i. The Australian Government (e.g. Ministers) Small 16 24 38 9 14
APS 18 24 37 8 13
ii. Your agency's senior leadership (outside your work group) Small 34 41 15 ‡ 6 4 ‡
APS 31 37 21 6 6
iii. You or other members of your work group Small 62 32 5 1 ‡ 1
APS 60 30 6 2 1
iv. Other Commonwealth agencies Small 13 41 ‡ 37 5 4 ‡
APS 14 31 35 7 13
v. State/Territory agencies Small 9 24 ‡ 49 5 † 12 ‡
APS 8 20 47 7 18
vi. Local government agencies Small 1 ‡ 15 62 ‡ 4 ‡ 18 †
APS 4 13 55 8 21
vii. Groups representing communities (e.g. local community groups, Indigenous groups) Small 7 26 ‡ 44 6 18
APS 8 19 45 7 20
viii. Other non-government organisations (e.g. environmental groups, charities) Small 7 20 ‡ 47 7 19
APS 6 16 49 8 21
ix. Industry stakeholders (e.g. industry/business groups, individual business) Small 32 ‡ 34 ‡ 22 ‡ 3 ‡ 9 ‡
APS 21 29 30 6 14
x. Tertiary education and/or research groups Small 12 ‡ 21 ‡ 46 4 ‡ 17 ‡
APS 7 16 49 7 21
xi. Unions Small 6 18 ‡ 55 3 ‡ 18
APS 5 14 53 7 21
xii. Outsourced service providers (e.g. job network providers) Small 6 14 57 ‡ 5 ‡ 19
APS 7 15 49 8 20
xiii. Other contractors or consultants Small 16 ‡ 25 41 4 ‡ 13 ‡
APS 10 22 43 8 18
xiv. Members of the public Small 16 22 42 4 15
APS 17 21 38 6 17
xv. Other Small * * * * *
APS 8 4 16 8 64
Question 63d. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; has it had an effect on any of the following:
  Positive Effect Neither Positive nor Negative Effect Negative Effect Not sure % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was: i – 0.7%, ii – 1.0%, iii – 2.5%, iv – 1.6%, v – 2.3%, vi – 2.7%, vii – 1.6%, viii – 1.7%, ix – 90.0%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 2.5%, ii – 2.1%, iii – 1.8%, iv – 2.0%, v – 2.4%, vi – 2.0%, vii – 2.2%, viii – 2.6%, ix – 85.0%.
i. The cost of doing your work Small 43 32 11 † 8 6
APS 46 31 9 10 5
ii. Your administrative procedures Small 72 ‡ 14 † 12 1 ‡ 1 ‡
APS 65 18 12 3 2
iii. The quality of your work Small 75 19 3 ‡ 2 1
APS 70 19 7 2 1
iv. Your client or service user satisfaction Small 71 18 6 3 † 2
APS 67 18 8 5 3
v. Your client or user access to information Small 64 23 4 3 ‡ 5
APS 59 25 5 5 6
vi. Your job satisfaction Small 67 25 7 ‡ 0 ‡ 1
APS 62 25 10 2 2
vii. Your workplace (i.e. where your work is done) Small 57 35 † 5 ‡ 1 † 2 ‡
APS 55 30 8 3 5
viii. Cross-agency collaboration Small 40 38 2 4 ‡ 15 ‡
APS 36 34 3 7 19
ix. Other Small * * * * *
APS 5 13 2 6 74
Question 64a. Do you believe there are any barriers to implementing innovations in your workplace?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 7.1% and APS-wide was 7.7%.
Yes 53 53
No 31 31
Not sure 16 16
Question 64b. What are the barriers to implementing innovations in your workplace?
Small % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 64a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.0% and APS-wide was 0.4%. Respondents were able to provide more than one answer to this question.
Unwillingness of managers to take risks 40 44
Resistance to change by managers 43 39
Employees believe their ideas will not be seriously considered by managers ‡ 35‡ 43
Budget restrictions 67 62
Political uncertainty (e.g. frequent changes in government or ministers) ‡ 15‡ 23
Lack of incentives ‡ 18‡ 26
Technological barriers 36 38
Other 18 16
Question 65. Please rate your level of agreement with the following statements:
Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 7.1%, b – 7.1%, c – 7.2%, d  – 7.3%, e – 7.4%, f – 7.1%, g – 8.0%, h – 7.9%, i – 7.8%, j – 8.8%, k – 8.0%, l – 8.9%. The percentage of respondents who did not answer this question APS-wide was: a – 7.4%, b – 7.6%, c – 7.5%, d  – 7.9%, e – 8.0%, f – 7.8%, g – 7.6%, h – 7.7%, i – 7.7%, j – 7.7%, k – 7.8%, l – 7.9%.
a. I am always looking for better ways to do things. Small 91 † 8 † 0 0
APS 88 10 1 0
b. I am prepared to challenge others' thinking and points of view in order to solve problems in my workplace. Small 89 7 ‡ 3 0
APS 87 11 2 0
c. I receive support from my manager when I suggest new ideas. Small 77 ‡ 14 ‡ 8 2
APS 68 22 9 1
d. I know exactly who needs to hear about my ideas so that they can be evaluated. Small 68 ‡ 22 ‡ 6 ‡ 3
APS 59 27 11 3
e. There are established processes for evaluating my ideas. Small 33 ‡ 34 23 10
APS 38 32 20 10
f. Employees in my workplace have autonomy and freedom in carrying out their job roles. Small 67 ‡ 24 † 8 ‡ 1
APS 49 28 20 2
g. Employees in my workplace are provided with enough time and resources to try out new ideas. Small 37 ‡ 32 28 ‡ 3
APS 30 30 36 4
h. My workplace encourages innovation and the development of new ideas. Small 55 † 28 14 ‡ 2
APS 50 28 19 2
i. My workplace is prepared to pilot and trial new ideas. Small 55 27 13 5
APS 52 29 15 4
j. My workplace celebrates its successes in innovation and learns from everything it does. Small 45 † 29 ‡ 21 5
APS 41 34 20 5
k. My workplace shares its ideas and encourages their wider use. Small 49 30 15 6
APS 49 30 16 5
l. My workplace has reward or incentive programs that encourage innovation. Small 25 ‡ 25 38 11
APS 30 25 35 10

L. SOCIAL MEDIA AND NETWORKING

Question 66. What level of access do you have to online social media and networking tools in your current agency?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 7.7% and APS-wide was 7.7%.
Access is available to all social media and networking tools 29 ‡ 13
Access is available to some social media and networking tools 20 17
Access is not available to social media and networking tools 32 ‡ 49
Not sure 19 21
Question 67a. During the last 12 months, did you officially use any online social media and networking tools for work purposes?
Small % APS %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.2% and APS-wide was 0.7%. Respondents were able to provide more than one answer to this question.
Yes – for working with government stakeholders (e.g. within your agency or with other Commonwealth, state or local government agencies) 25 ‡ 18
Yes – for working with non-government stakeholders (e.g. community groups, industry/business, members of the public) 17 ‡ 11
No 65 69
Not sure 3 ‡ 8
Question 67b. To what extent do you agree that the use of social media and networking tools helped you to more effectively carry out your work:
    Agree % Neither agree nor disagree % Disagree % Not sure %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. Only respondents who answered 'Yes – for working with government stakeholders' to question 67a were asked question 67bi, and only respondents who answered 'Yes – for working with non-government stakeholders' to question 67a were asked question 67bii. The percentage of relevant respondents who did not answer this question in small agencies was: i – 0.4%, ii – 7.6%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 1.1%, ii – 2.5%.
i. ...with government stakeholders? (e.g. within your agency or with other Commonwealth, state or local government agencies) Small * * * *
APS 75 20 4 2
ii. ...with non-government stakeholders? (e.g. community groups, industry/business, members of the public) Small * * * *
APS 85 12 2 1
Question 68. Does your agency provide guidance on ethical considerations in using online social media and networking tools?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 7.7% and APS-wide was 8.4%. Respondents were able to provide more than one answer to this question.
Yes – for work use 43 ‡ 48
Yes – for personal or home use 17 ‡ 25
No 20 ‡ 13
Not sure 31 29

M. Interactions with government

Question 69a. In the past 12 months, have you had direct contact with any of the following?
Small % APS %
Note: The percentage of respondents who did not answer this question in small agencies was 7.1% and APS-wide was 8.9%.
Both Ministers and Ministerial advisers 7 7
Ministers only 2 1
Ministerial advisers only 10 10
Neither Ministers nor Ministerial advisers 81 82
Question 69b. In the past 12 months, have you faced a challenge in balancing the need to be apolitical, impartial and professional; to be responsive to the Government; and to be openly accountable (as per the APS Values) in dealing with Ministers and/or Ministers’ offices?
Small % APS %
Note: Repondents who answered 'Neither Ministers nor Ministerial advisers' to question 69a were not asked this question. The percentage of relevant respondents who did not answer this question in small agencies was 0.5% and APS-wide was 0.2%.
Yes 27 ‡ 32
No 70 62
Not sure 4 ‡ 6
Question 70. Please rate your level of familiarity with the following documents which guide interactions with government:
    Familiar with % Heard of but not familiar with % Not heard of % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 7.8%, b – 7.7%, c – 8.3%, d  – 8.5%. The percentage of respondents who did not answer this question APS-wide was: a – 8.5%, b – 8.6%, c – 8.8%, d  – 8.6%.
a. Standards of Ministerial Ethics (December 2007) Small 4 31 60 4
APS 4 28 62 5
b. Register of Lobbyists (May 2008) Small 3 32 ‡ 62 ‡ 3 ‡
APS 3 24 67 5
c. Lobbying Code of Conduct (May 2008) Small 4 29 ‡ 64 3 ‡
APS 4 23 67 6
d. Code of Conduct for Ministerial Staff (July 2008) Small 4 39 ‡ 53 † 4 ‡
APS 5 31 57 6

N. Agency culture

Question 71. Please rate your level of agreement with the following statements:
    Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in small agencies was: a – 7.7%, b – 7.1%, c – 7.3%, d  – 7.2%, e – 7.2%, f – 7.5%, g – 7.1%, h – 7.6%, i – 7.8%. The percentage of respondents who did not answer this question APS-wide was: a – 7.6%, b – 7.7%, c – 7.7%, d  – 8.0%, e – 7.7%, f – 8.1%, g – 7.9%, h – 7.9%, i – 8.2%.
a. My workplace culture supports people to achieve a good work/life balance. Small 75 ‡ 16 9 ‡ 0
APS 67 18 14 1
b. My input is adequately sought and considered about decisions that directly affect me. Small 62 ‡ 21 ‡ 18 ‡ 0 †
APS 52 25 22 1
c. My agency actively encourages ethical behaviour by all of its employees. Small 80 14 6 0
APS 84 11 4 1
d. Senior managers in my agency lead by example in ethical behaviour. Small 59 27 12 2 ‡
APS 58 24 12 6
e. Recruitment and promotion decisions in my agency are fair. Small 51 ‡ 23 ‡ 20 ‡ 6
APS 41 29 25 5
f. I have confidence in the processes that my agency uses to resolve employee grievances. Small 42 27 † 18 13
APS 38 31 20 11
g. My agency is committed to creating a diverse workforce (for example gender, age, cultural background, disability status, Indigenous status). Small 66 23 8 4
APS 69 21 6 4
h. My supervisor is effective in managing people. Small 71 15 13 1
APS 67 16 15 1
i. My agency acted on concerns identified by last year's State of the Service survey. Small 20 17 6 † 57 ‡
APS 22 19 8 51