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Statistical data - Overall

A. About you

Question 1. What is your age?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.5% in 2009, 0.2% in 2010 and 0.3% in 2011.
< 25 years 6 5 5
25 – 34 years 22 23 23
35 – 44 years 27 26 27
45 – 54 years 32 32 32
> 54 years 13 14 14
Question 2. What is your sex?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.0% in 2009, 0.0% in 2010 and 0.0% in 2011.
Female 57 57 58
Male 43 43 42
Question 3. Agency size (Which Australian Public Service (APS) agency do you work for?)
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.0% in 2009, 0.0% in 2010 and 0.0% in 2011.
Small (100 – 250 employees) 3 2 2
Medium (251 – 1000 employees) 10 11 10
Large (over 1000 employees) 88 87 88
Question 4. Where is your workplace?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.0% in 2009, 0.0% in 2010 and 0.0% in 2011.
Australian Capital Territory 37 38 39
New South Wales 20 18 18
Victoria 16 16 16
Queensland 12 11 11
South Australia 6 6 6
Western Australia 5 5 5
Tasmania 2 3 3
Northern Territory 2 2 2
Outside Australia 1 1 1
Question 5. What is your substantive classification level?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.0% in 2009, 0.0% in 2010 and 0.0% in 2011.
APS 1 – 6 (or equivalent) 75 74 73
Executive Level 1 – 2 (or equivalent) 24 24 25
Senior Executive Service (or equivalent) 2 2 2
Question 6. What is your total length of service in the APS? [Please include all periods of service in the APS.]
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.4% in 2009, 0.0% in 2010 and 0.1% in 2011.
Less than 1 year 6 4 6
1 to less than 5 years 27 28 25
5 to less than 10 years 23 24 23
10 to less than 15 years 12 15 15
15 to less than 20 years 10 8 9
20 years or more 22 21 22
Question 7. What is your employment category?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.5% in 2009, 0.4% in 2010 and 0.4% in 2011.
Ongoing 95 96 95
Non-ongoing 5 4 5
Not sure 0 0 0
Question 8a. Do you identify yourself as an Indigenous Australian?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.4% in 2009, 0.4% in 2010 and 0.2% in 2011.
Yes 2 3 3
No 98 97 97
Question 8b. Are you identified as an Indigenous Australian in your agency's human resource information system (i.e. have you informed your agency)?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' to question 8a were not asked this question. The percentage of relevant respondents who did not answer this question was 3.3% in 2010 and 3.2% in 2011.
Yes 78 75
No – I chose not to inform 10 9
No – I have never been asked for this information 10 8
No – For another reason 0 5
Not sure 2 3
Question 9a. Do you have an ongoing disability?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.4% in 2009, 0.4% in 2010 and 0.2% in 2011.
Yes 6 7 6
No 94 93 94
Question 9b. Is your ongoing disability recorded on your agency's human resource information system (i.e. have you informed your agency that you have a disability)?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' to question 9a were not asked this question. The percentage of relevant respondents who did not answer this question was 1.4% in 2010 and 1.7% in 2011.
Yes 58 50
No – I chose not to inform 17 16
No – I have never been asked for this information 9 14
No – For another reason 5 8
Not sure 12 11
Question 10. Are you of non-English speaking background (NESB)? [For the purpose of this survey, you should indicate ‘yes’ to this question only if you were born overseas and your first language was not English.]
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.5% in 2009, 0.7% in 2010 and 0.5% in 2011.
Yes 13 14 15
No 87 86 85
Question 11a. Do you have carer responsibilities?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.2% in 2009, and 0.1% in 2011. The results for 2010 are not shown due to the inclusion of a specific definition for carers in that year.
Yes 25 36
No 75 64
Question 11b. For whom do you have carer responsibilities?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' to question 11a were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.3%. Respondents were able to provide more than one answer to this question.
Child(ren) – under 5 years 30
Child(ren) – 5 to 16 years 55
Child(ren) – over 16 years 19
Parent(s) 16
Other relative(s) (not including parents or children) 4
Partner 9
Other 2
Question 12. What is your highest completed qualification?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 0.5% in 2009, 0.4% in 2010 and 0.3% in 2011.
Less than Year 12 or equivalent 11 13 11
Year 12 or equivalent (HSC/Leaving certificate) 20 22 20
Vocational qualification 12 9 10
Associate diploma 8 8 8
Undergraduate diploma 3 3 4
Bachelor degree (including with Honours) 25 26 26
Postgraduate diploma (includes Graduate certificate) 11 10 9
Master's degree 7 7 9
Doctorate 2 2 2
Question 13. In which languages do you have a sufficient degree of competence for work-related tasks?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question in 2011 was 3.8%. Respondents were able to provide more than one answer to this question.
English 96
Arabic 0
Cantonese 1
Croatian 1
Dutch 0
French 2
German 1
Greek 1
Hindi 1
Indonesian 1
Italian 1
Japanese 0
Korean 0
Macedonian 0
Maltese 0
Mandarin 1
Polish 0
Russian 0
Serbian 0
Spanish 1
Tagalog (Filipino) 1
Turkish 0
Vietnamese 1
Other 3

B. General impressions

Question 14. Please rate your level of agreement with the following statements regarding your current job:
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 0.0%, b – 0.1%, c – 0.1%, f – 0.1%, g – 0.4%, i – 0.4%, j – 0.5%, k – 0.6%. The percentage of respondents who did not answer this question in 2010 was: a – 0.2%, b – 0.3%, c – 0.3%, d  – 0.2%, e – 0.4%, f – 0.3%, g – 0.3%, h – 0.8%, i – 0.4%, j – 0.4%, k – 0.4%, l – 1.0%, m – 0.8%. The percentage of respondents who did not answer this question in 2011 was: a – 0.3%, b – 0.5%, c – 0.5%, d  – 0.4%, e – 0.4%, f – 0.4%, g – 0.6%, h – 0.4%, i – 0.4%, j – 0.6%, k – 0.7%, l – 0.8%, m – 0.9%, n – 0.6%, o – 0.7%, p – 0.6%, q – 1.0%. In 2011 there was a slight change to the wording of sub-question 'k'.
a. I enjoy the work in my current job. 2009 19 62 12 6 2 0
2010 18 60 13 7 2 0
2011 19 58 13 7 2 0
b. When needed, I am willing to put in the extra effort to get a job done. 2009 53 44 2 1 0 0
2010 51 46 2 1 1 0
2011 49 49 2 1 0 0
c. My job allows me to utilise my skills, knowledge and abilities. 2009 20 54 12 10 3 0
2010 19 52 15 10 4 0
2011 19 55 13 10 3 0
d. My work has become a fundamental part of who I am. 2009
2010 11 36 30 17 6 0
2011 12 41 27 15 5 0
e. Overall, I am satisfied with my job. 2009
2010 13 55 15 12 4 0
2011 13 56 16 11 4 0
f. My current job will help my career aspirations. 2009 12 37 32 14 5 1
2010 11 35 31 15 7 2
2011 11 36 30 16 6 1
g. My job gives me a feeling of personal accomplishment. 2009 16 51 19 11 3 0
2010 14 49 22 10 4 0
2011 14 50 20 11 4 0
h. I receive adequate recognition for my work contributions and accomplishments. 2009
2010 7 45 24 16 7 1
2011 9 43 23 17 7 0
i. I receive adequate feedback on my performance to enable me to deliver required results. 2009 14 53 17 12 4 0
2010 10 56 18 12 4 0
2011 10 52 21 12 5 0
j. I am satisfied with the recognition I receive for doing a good job. 2009 12 42 22 17 6 0
2010 7 45 25 16 5 0
2011 8 44 24 18 5 0
k. I am fairly remunerated (e.g. salary, superannuation) for the work that I do. 2009 12 51 19 13 5 0
2010 11 48 21 13 5 0
2011 9 51 17 17 5 0
l. I frequently try to help others who have heavy workloads. 2009
2010 18 62 16 3 1 0
2011 19 64 14 3 0 0
m. I would be more productive if there was less 'red tape' (e.g. regulatory or administrative processes). 2009
2010 25 34 28 11 1 1
2011 26 39 25 8 0 1
n. I volunteer to do things that are not required in order to help my agency. 2009
2010
2011 15 54 23 7 1 1
o. I make suggestions to improve my work area. 2009
2010
2011 21 67 10 2 0 0
p. I give up personal time for the sake of my work, even when I may not receive recognition for doing so. 2009
2010
2011 18 47 18 13 3 0
q. I understand my responsibilities in relation to creating and maintaining records. 2009
2010
2011 30 64 4 1 0 0
Question 15. Please rate your level of agreement with the following statements regarding your immediate work group:
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 2.6%, b – 2.8%, c – 2.8%, d  – 2.6%, e – 2.8%. The percentage of respondents who did not answer this question in 2010 was: a – 0.8%, b – 1.0%, c – 0.9%, d  – 1.1%, e – 1.0%. The percentage of respondents who did not answer this question in 2011 was: a – 0.9%, b – 1.1%, c – 1.0%, d  – 1.0%, e – 1.0%.
a. The people in my work group feel they are valued for their contribution. 2009 6 46 24 19 4 2
2010 6 45 22 20 4 3
2011 6 42 24 20 4 3
b. The people in my work group cooperate to get the job done. 2009 24 60 9 6 1 0
2010 22 63 10 3 2 0
2011 23 63 9 4 1 1
c. The people in my work group share job knowledge with each other. 2009 28 56 9 6 1 0
2010 24 60 10 5 1 0
2011 25 60 9 5 1 0
d. The people in my work group are honest, open and transparent in their dealings. 2009 22 55 13 7 2 1
2010 22 54 15 7 2 1
2011 22 55 14 6 2 1
e. The people in my work group resolve conflict quickly when it arises. 2009 14 50 23 9 3 1
2010 13 48 23 11 3 2
2011 13 49 22 10 3 2
Question 16. Please rate your level of agreement with the following statements regarding your immediate supervisor.
    Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 3.0%, b – 2.9%, c – 3.0%, d  – 3.0%. The percentage of respondents who did not answer this question in 2010 was: a – 1.1%, b – 1.3%, c – 1.2%, d  – 1.1%. The percentage of respondents who did not answer this question in 2011 was: a – 0.8%, b – 0.9%, c – 0.9%, d  – 0.9%. In 2009 'immediate supervisor' was referred to as 'immediate manager' and in 2010 it was referred to as 'supervisor'.
a. My supervisor encourages me to build the capabilities and/or skills required for new job roles. 2009 21 48 18 8 4 1
2010 19 48 19 10 3 1
2011 20 48 18 10 4 1
b. My supervisor appropriately deals with employees that perform poorly. 2009 9 35 29 14 7 7
2010 7 34 30 15 7 7
2011 9 34 28 15 7 8
c. My supervisor demonstrates honesty and integrity. 2009 28 50 14 4 3 1
2010 28 51 14 4 2 1
2011 28 51 13 5 3 1
d. My supervisor works effectively and sensitively with people from diverse backgrounds. 2009 24 52 16 4 2 2
2010 23 52 16 4 2 3
2011 23 50 16 4 2 3
Question 17. Please rate your level of agreement with the following statements regarding the senior leadership group (i.e. the Senior Executive Service [SES]) in your agency:
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 2.8%, b – 2.7%, c – 2.9%, d  – 3.0%, e – 5.8%. The percentage of respondents who did not answer this question in 2010 was: a – 1.2%, b – 1.2%, c – 1.3%, d  – 1.2%, e – 1.3%. The percentage of respondents who did not answer this question in 2011 was: a – 1.2%, b – 1.4%, c – 1.5%, d  – 1.2%, e – 1.2%. In 2011 there was a slight change to the wording of the main question and sub-question 'd'.
a. In my agency, the leadership is of a high quality. 2009 9 37 29 16 7 2
2010 8 34 28 17 9 2
2011 8 37 28 17 7 3
b. My agency is well managed. 2009 8 37 29 17 7 2
2010 7 34 29 19 9 2
2011 6 36 29 19 8 2
c. In my agency, communication between senior leaders and other employees is effective. 2009 5 33 27 24 10 1
2010 5 29 27 24 13 3
2011 4 31 28 25 10 2
d. In my agency, senior leaders engage with staff on how to respond to future challenges. 2009 5 38 29 18 8 2
2010 5 35 28 20 10 2
2011 5 34 28 22 9 2
e. In my agency, the most senior leaders are sufficiently visible (e.g. can be seen in action). 2009 10 40 23 20 7 1
2010 7 32 25 21 14 1
2011 7 33 24 23 11 2
Question 18. Please rate your level of agreement with the following statements regarding aspects of your agency’s working environment:
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 6.1%, b – 6.0%, c – 5.9%, d  – 6.0%, e – 6.0%, f – 5.9%, g – 6.0%, k – 5.5%, q – 0.5%. The percentage of respondents who did not answer this question in 2010 was: a – 2.8%, b – 3.0%, c – 3.0%, d  – 3.0%, e – 3.2%, f – 3.1%, g – 3.2%, h – 3.4%, i – 3.5%, j – 3.3%, k – 3.2%, l – 3.3%, m – 3.6%, n – 3.6%, o – 3.5%, p – 3.5%, q – 0.8%. The percentage of respondents who did not answer this question in 2011 was: a – 0.9%, b – 1.6%, c – 1.2%, d  – 1.3%, e – 1.3%, f – 1.2%, g – 1.3%, h – 1.4%, i – 1.3%, j – 1.4%, k – 1.7%, l – 1.5%, m – 1.6%, n – 1.5%, o – 1.5%, p – 1.8%, q – 1.5%, r – 1.6%, s – 1.6%. In 2011 and 2010 there was a slight change to the wording of sub-question 'k'. In 2011 there was a slight change to the wording of sub-questions 'm' and 'q'.
a. My agency is a good place to work. 2009 20 58 14 6 2 0
2010 16 60 16 7 2 0
2011 16 59 16 6 2 0
b. In general, employees in my agency effectively manage conflicts of interest. 2009 9 62 19 4 1 5
2010 8 59 21 5 2 5
2011 8 57 20 6 2 6
c. In general, employees in my agency appropriately assess risk. 2009 7 62 21 6 1 3
2010 8 56 22 8 2 4
2011 7 58 21 8 1 4
d. Employees in my agency feel they are valued for their contribution. 2009 5 40 28 20 5 3
2010 3 39 30 20 5 4
2011 3 35 32 21 4 4
e. My agency places a high priority on the learning and development of employees. 2009 12 43 25 16 4 1
2010 9 43 24 17 6 1
2011 9 42 24 18 6 1
f. My agency operates with a high level of integrity. 2009 17 54 19 6 3 1
2010 17 54 20 5 2 1
2011 15 56 20 6 2 1
g. My agency deals with underperformance effectively. 2009 3 22 33 25 11 6
2010 3 21 31 27 12 7
2011 3 20 31 28 12 7
h. Working at my agency is important to the way that I think of myself as a person. 2009
2010 8 37 30 17 7 1
2011 7 41 29 16 6 1
i. When someone praises the accomplishments of my agency, it feels like a personal compliment to me. 2009
2010 6 38 33 15 5 1
2011 7 38 33 17 4 1
j. When I talk about my agency, I usually say "we" rather than "they". 2009
2010 16 54 18 9 2 1
2011 14 54 19 9 3 1
k. My agency routinely applies merit in decisions regarding engagement and promotion. 2009 8 43 25 13 6 5
2010 7 37 27 16 8 6
2011 6 38 24 17 8 6
l. My workplace provides realistic performance expectations. 2009
2010 5 53 23 15 4 1
2011 4 54 21 16 4 1
m. My workplace provides opportunities to increase knowledge and/or experience in my job. 2009
2010 7 57 23 9 2 2
2011 9 54 19 13 4 1
n. My workplace provides access to effective learning and development. 2009
2010 9 53 20 13 5 0
2011 9 52 20 15 4 1
o. My workplace provides good working relationships with my manager and colleagues. 2009
2010 12 60 18 7 3 1
2011 12 59 17 8 3 1
p. Overall, my agency has sound governance processes for effective decision making. 2009
2010 8 51 25 9 4 3
2011 7 50 25 11 4 4
q. Change is managed well in my agency. 2009 6 31 29 24 10 0
2010 5 31 25 26 13 0
2011 4 33 29 23 9 2
r. My workplace is good for my health and wellbeing. 2009
2010
2011 6 40 31 16 7 1
s. Overall, I am satisfied with my agency. 2009
2010
2011 9 55 20 11 4 1
Question 19. Please rate your level of agreement with the following statements:
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 5.7%, b – 5.9%, c – 5.7%, g – 5.7%, h – 5.7%, i – 5.8%. The percentage of respondents who did not answer this question in 2010 was: a – 3.3%, b – 3.5%, c – 3.4%, g – 3.4%, h – 3.5%, i – 3.5%. The percentage of respondents who did not answer this question in 2011 was: a – 1.4%, b – 1.5%, c – 1.4%, d  – 1.4%, e – 1.4%, f – 1.5%, g – 1.5%, h – 1.4%, i – 1.6%.
a. I am proud to work in my current agency. 2009 22 51 20 6 2 0
2010 18 50 25 5 2 0
2011 16 51 24 6 2 1
b. I would recommend my current agency as a good place to work. 2009 20 49 19 9 3 1
2010 17 50 20 10 3 1
2011 14 50 21 10 4 1
c. I am satisfied with the opportunities for career progression in my current agency. 2009 9 35 23 23 9 1
2010 8 33 26 21 12 1
2011 7 33 25 24 10 1
d. I feel a strong personal attachment to my agency. 2009
2010
2011 9 36 32 17 5 0
e. My agency inspires me to do the best in my job. 2009
2010
2011 9 38 33 15 4 0
f. My agency motivates me to help it achieve its objectives. 2009
2010
2011 7 39 32 16 4 0
g. I am proud to work in the APS. 2009 27 55 14 2 1 1
2010 24 55 19 2 1 0
2011 20 53 21 4 1 1
h. I would recommend the APS as a good place to work. 2009 26 58 11 3 1 1
2010 23 61 13 2 1 0
2011 21 58 15 3 1 1
i. I am satisfied with the opportunities for career progression in the APS. 2009 13 45 23 13 4 2
2010 12 44 24 12 6 1
2011 11 42 25 15 6 2
Question 20. If asked to choose, which would you say you primarily consider yourself to be?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 8.1% in 2009, 4.3% in 2010 and 3.3% in 2011.
An APS employee 41 41 44
An employee of your agency 59 59 56

C. Job satisfaction

Question 21. Please indicate your level of satisfaction with each of the following workplace attributes in your current job:
Very satisfied % Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Very dissatisfied %
Note: The percentage of respondents who did not answer this question in 2010 was: a – 4.4%, b – 4.7%, c – 4.4%, d  – 4.6%, e – 4.4%, f – 4.4%, g – 4.5%, h – 4.4%, i – 4.4%. The percentage of respondents who did not answer this question in 2011 was: a – 3.1%, b – 3.2%, c – 3.2%, d  – 3.1%, e – 3.1%, f – 3.1%, g – 3.1%, h – 3.1%, i – 3.2%, j – 90.3%. The 'Not sure' responses have been excluded from the 2011 results to allow comparison with the 2010 results.
a. Regular feedback/ recognition for effort 2009
2010 10 48 23 16 3
2011 8 47 25 17 4
b. Chance to be innovative 2009
2010 7 41 35 13 3
2011 9 44 27 17 4
c. Opportunities to utilise my skills 2009
2010 12 55 18 11 3
2011 12 53 18 14 4
d. Opportunities to develop my skills 2009
2010 10 47 25 13 5
2011 10 48 22 16 4
e. Good working relationships 2009
2010 23 59 12 4 2
2011 19 62 13 5 1
f. Remuneration package (e.g. salary, superannuation) 2009
2010 13 48 22 12 4
2011 10 50 20 16 5
g. Interesting work provided 2009
2010 14 54 20 10 3
2011 14 53 20 11 3
h. Flexible working arrangements 2009
2010 26 55 11 6 2
2011 27 53 11 6 3
i. Good manager 2009
2010 25 46 17 9 4
2011 26 47 14 8 5
j. Other 2009
2010
2011 14 17 29 14 25

D. Health and wellbeing

Question 22. On what basis are you employed?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 6.9% in 2009, 4.9% in 2010 and 2.8% in 2011. In 2010 the option 'Casual basis' was added to the response scale.
Full-time basis 88 88 86
Part-time basis 11 11 13
Casual basis 1 1
Not sure 0 0 0
Question 23. How many hours are you usually expected to work in a fortnight in your current job?
2009 % 2010 % 2011 %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 1.8%.
75 hours or less 43
More than 75 hours to less than 80 hours 36
80 to less than 90 hours 13
90 to less than 100 hours 4
100 hours or more 3
Not applicable (e.g. graduated return to work) 0
Question 24. In the last fortnight, how many hours did you work in your current job?
2009 % 2010 % 2011 %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question was 0.3% in 2009, 1.7% in 2010 and 1.4% in 2011.
75 hours or less 34 32 33
More than 75 hours to less than 80 hours 32 35 34
80 to less than 90 hours 22 20 19
90 to less than 100 hours 7 7 6
100 hours or more 3 4 5
Not applicable (e.g. graduated return to work, on leave for whole fortnight) 2 2 2
Question 25. Considering your work and life priorities, how satisfied are you with the work-life balance in your current job?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 5.0% in 2010 and 3.3% in 2011. The results for 2009 are not shown due to a change in question structure in that year.
Very satisfied 21 21
Satisfied 52 50
Neither satisfied nor dissatisfied 14 16
Dissatisfied 10 11
Very dissatisfied 2 2
Question 26. In the last fortnight, how many days did you take of the following types of unplanned leave? [Please exclude annual leave, long service leave, adoption leave, purchased leave, parental leave, flex leave, jury duty, emergency services duty.]
Leave type None % One day or less % More than 1 day to 2 days % More than 2 days to 5 days % More than 5 days %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 19.7%, b – 28.7%, c – 34.1%, d  – 32.3%, e – 34.3%. The response categories shown were coded from free-text responses provided for the number of days leave taken in each category.
a. Sick (due to personal illness, injury or to undergo an unplanned or planned medical procedure, whether paid or unpaid, regardless of duration) 2009
2010
2011 74 15 6 4 1
b. Carer's (to provide care or support for a member of your immediate family or household, whether paid or unpaid, regardless of duration) 2009
2010
2011 89 8 2 1 0
c. Compensation (resulting from work-related personal injury/disease and accepted by Comcare, excludes time spent on rehabilitation programs where they take place at the workplace in paid employment) 2009
2010
2011 99 0 0 0 0
d. Miscellaneous/other (taken in the event of an unexpected emergency, whether paid or unpaid, regardless of duration) 2009
2010
2011 95 4 1 0 0
e. Unauthorised (not supported or approved by management, whether paid or unpaid, regardless of duration) 2009
2010
2011 100 0 0 0 0
Question 27. Does your agency offer health and wellbeing programs to employees on the following issues:
Yes % No % Not sure %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 3.8%, b – 3.9%, c – 4.5%, d  – 4.5%, e – 4.4%, f – 4.1%, g – 4.2%, h – 84.8%.
a. General lifestyle/health/fitness (e.g. counselling or periodic assessments) 2009
2010
2011 60 19 21
b. Ergonomics (e.g. workstation assessments) 2009
2010
2011 84 6 9
c. Smoking 2009
2010
2011 24 27 49
d. Alcohol use 2009
2010
2011 14 30 55
e. Diet 2009
2010
2011 21 31 47
f. Exercise 2009
2010
2011 39 26 34
g. Mental health 2009
2010
2011 45 20 35
h. Other 2009
2010
2011 21 18 61
Question 28. In the last 12 months, how frequently have you accessed any available health and wellbeing programs:
Always Often Sometimes % Rarely Never Not applicable %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 4.3%, b – 4.4%, c – 4.8%, d  – 4.9%, e – 4.8%, f – 4.4%, g – 4.7%, h – 70.5%.
a. General lifestyle/health/ fitness (e.g. counselling or periodic assessments) 2009
2010
2011 3 3 10 9 60 16
b. Ergonomics (e.g. workstation assessments) 2009
2010
2011 3 3 15 17 53 9
c. Smoking 2009
2010
2011 0 0 1 1 70 28
d. Alcohol use 2009
2010
2011 0 0 0 1 70 28
e. Diet 2009
2010
2011 0 1 2 2 70 25
f. Exercise 2009
2010
2011 2 3 6 4 65 20
g. Mental health 2009
2010
2011 1 1 4 5 69 21
h. Other 2009
2010
2011 3 1 3 2 60 31
Question 29. In the last 12 months, how effective have you found the health and wellbeing programs you have accessed:
Highly effective % Somewhat effective % Not effective %
Note: Respondents who answered 'Never' or 'Not Applicable' to a sub-question of question 28 were not asked the relevant sub-question in question 29. The percentage of relevant respondents who did not answer this question in 2011 was: a – 7.8%, b – 5.1%, c – 30.7%, d  – 33.2%, e – 13.1%, f – 7.3%, g – 8.4%, h – 11.9%.
a. General lifestyle/health/fitness (e.g. counselling or periodic assessments) 2009
2010
2011 26 64 9
b. Ergonomics (e.g. workstation assessments) 2009
2010
2011 38 55 7
c. Smoking 2009
2010
2011 15 60 25
d. Alcohol use 2009
2010
2011 16 62 23
e. Diet 2009
2010
2011 21 69 10
f. Exercise 2009
2010
2011 37 58 5
g. Mental health 2009
2010
2011 27 62 11
h. Other 2009
2010
2011 52 40 8
Question 30. Based on your experience in your current job, please respond to the following statements:
Always % Often % Sometimes % Rarely % Never %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 3.8%, b – 3.8%, c – 3.9%, d  – 3.8%, e – 3.5%, f – 3.6%, g – 3.7%, h – 3.6%, i – 3.7%, j – 3.6%, k – 4.2%, l – 3.7%, m – 3.6%, n – 3.6%, o – 3.6%, p – 3.8%, q – 3.8%, r – 4.0%, s – 3.5%, t – 3.6%, u – 3.6%, v – 3.5%, w – 3.5%, x – 3.5%, y – 3.6%, z – 3.7%.
a. I am pressured to work long hours. 2009
2010
2011 3 9 28 36 25
b. I have to work very fast. 2009
2010
2011 10 28 45 13 5
c. I have to work very intensively. 2009
2010
2011 11 34 41 11 4
d. I have unrealistic time pressures. 2009
2010
2011 6 16 36 31 11
e. I can decide when to take a break. 2009
2010
2011 31 42 17 5 5
f. I have a say in my own work speed. 2009
2010
2011 14 39 31 12 5
g. I have a choice in deciding what I do at work. 2009
2010
2011 6 26 35 21 12
h. I have a choice in deciding how I do my work. 2009
2010
2011 12 41 27 12 8
i. I can rely on my supervisor to help me out with a work problem. 2009
2010
2011 34 32 22 9 3
j. I can talk to my supervisor about something that has upset or annoyed me about work. 2009
2010
2011 35 27 23 10 4
k. I am supported through emotionally demanding work. 2009
2010
2011 21 28 30 15 6
l. My supervisor encourages me. 2009
2010
2011 25 33 27 11 4
m. If work gets difficult, my colleagues will help me. 2009
2010
2011 27 40 26 6 1
n. I get help and support I need from colleagues. 2009
2010
2011 26 42 25 5 1
o. I get the respect I deserve from my colleagues. 2009
2010
2011 28 47 20 4 1
p. My colleagues are willing to listen to my work-related problems. 2009
2010
2011 28 45 22 4 1
q. There is friction or anger between colleagues. 2009
2010
2011 2 8 31 45 13
r. I am subject to unkind words or behaviour. 2009
2010
2011 1 3 13 32 51
s. I am subject to bullying at work. 2009
2010
2011 1 2 11 20 67
t. Relationships at work are strained. 2009
2010
2011 1 5 26 41 26
u. I am clear what is expected of me at work. 2009
2010
2011 34 44 12 7 4
v. I know how to go about getting my job done. 2009
2010
2011 46 47 6 1 0
w. I am clear what my duties and responsibilities are. 2009
2010
2011 45 43 9 2 1
x. Staff are consulted about change at work. 2009
2010
2011 14 32 34 16 4
y. I have sufficient opportunities to question managers about change. 2009
2010
2011 15 32 31 17 5
z. When changes are made, I am clear how they will work out in practice. 2009
2010
2011 9 29 41 18 4

E. Recruitment and retention

Question 31a. In the last 12 months, have you applied for a job in the APS?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 5.7% in 2010 and 3.8% in 2011. Respondents were able to provide more than one answer to this question.
Yes, in my agency 36 38
Yes, in another APS agency 14 14
No 56 54
Not sure 0 0
Question 31b. Based on your most recent experience in applying for a job in the APS, what was the outcome of the process?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 31a were not asked this question. The percentage of relevant respondents who did not answer this question was 0.1% in 2010 and 0.2% in 2011.
I was offered the job 34 38
I was not offered the job 40 37
I withdrew my application 3 2
Availability of the job was withdrawn 4 2
The process is not yet complete 18 16
Other 1 4
Question 31c. Based on your most recent experience in applying for a job in the APS, approximately how long did it take from when you submitted your application to you being offered the job, or to being advised that you were not a successful applicant?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of relevant respondents who did not answer this question was 3.8% in 2010 and 0.4% in 2011.
I was not advised (e.g. the agency where I applied had a policy of only contacting candidates who were shortlisted) 2 2
1 month or less 25 23
1 to less than 2 months 29 24
2 to less than 3 months 18 21
3 to less than 4 months 11 13
4 months or more 14 17
Question 31d. Based on your most recent experience in applying for a job in the APS, please rate your level of agreement with the following statements:
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of relevant respondents who did not answer this question in 2010 was: i – 3.7%, ii – 3.7%, iii – 3.8%, iv – 4.2%, v – 3.7%, vii – 3.8%, viii – 3.8%. The percentage of relevant respondents who did not answer this question in 2011 was: i – 0.6%, ii – 0.6%, iii – 0.5%, iv – 0.6%, v – 0.4%, vi – 0.6%, vii – 0.6%, viii – 0.7%. In 2011 there was a slight change to the wording of sub-question 'v'.
i. I found the process overly demanding. 2009
2010 16 29 25 27 3 0
2011 14 27 26 30 3 0
ii. I found the process difficult to understand. 2009
2010 6 15 27 46 6 0
2011 6 13 25 50 6 0
iii. I thought the process took far too long to complete. 2009
2010 24 29 20 23 4 0
2011 24 29 19 24 4 1
iv. I believe that the process was transparent. 2009
2010 7 40 27 17 9 1
2011 6 37 27 19 9 1
v. I believe that the process was conducted efficiently (e.g. streamlined processes). 2009
2010 6 35 28 22 9 1
2011 5 34 31 20 9 1
vi. I believe that the process was fair. 2009
2010
2011 8 42 28 13 9 1
vii. I was provided adequate opportunity to seek feedback on my application, interview and/or other selection method used. 2009
2010 10 40 21 16 10 4
2011 8 44 21 15 9 4
viii. I was left with a positive impression of the agency following the selection process. 2009
2010 8 32 30 18 11 1
2011 6 34 30 16 12 1
Question 34. Do you intend to leave your agency in the next two years?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 8.1% in 2009, 6.6% in 2010 and 4.2% in 2011. The responses 'Yes, to pursue a job in another APS agency' and 'Yes, to pursue a job outside the APS' have been consolidated to allow comparison with previous years.
Yes, to retire 5 4 5
Yes, to pursue a job in another APS agency or outside the APS 14 19 22
Yes, to study 0 1 0
Yes, other 2 4 5
No 51 49 42
Not sure 28 23 25
Question 35. Please rate the importance of each of the following in making your decision to leave your agency in the next two years:
    Very important % Somewhat important % Not important % Not sure % Not applicable %
Note: Respondents who answered 'Yes, to retire', 'Yes, to study', 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was: a – 3.1%, b – 2.6%, c – 2.1%, d  – 2.3%, e – 2.1%, f – 1.7%, g – 2.0%, h – 1.9%, i – 2.1%, j – 2.2%, k – 82.2%.
a. My desire to relocate 2009
2010
2011 17 19 41 2 20
b. My desire to gain further experience 2009
2010
2011 50 33 11 1 6
c. My desire to try a different type of work or seeking a career change 2009
2010
2011 43 35 16 1 6
d. My interests do not match the responsibilities of my current job 2009
2010
2011 29 29 23 2 18
e. The lack of opportunity to work on innovative or 'leading edge' projects in my current job 2009
2010
2011 33 29 23 1 14
f. The lack of future career opportunities in my current agency 2009
2010
2011 54 24 13 1 9
g. The lack of recognition in my current agency for doing a good job 2009
2010
2011 32 31 22 1 14
h. Promotions in my current agency are generally not based on fair and transparent recruitment processes 2009
2010
2011 30 22 20 7 21
i. Senior leadership in my current agency is of a poor quality 2009
2010
2011 32 26 21 4 18
j. My current remuneration package 2009
2010
2011 29 31 28 1 11
k. Other 2009
2010
2011 38 3 4 5 50
Question 36a. If you are intending to leave the APS, would you consider returning to work in the APS in the future?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 1.7%.
Yes 43
No 8
Not sure 21
Not applicable – I do not intend to leave the APS in the next two years 28
Question 37. Have you been at your current substantive classification level for at least five years?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 7.9% in 2010 and 4.0% in 2011.
Yes 41 45
No 58 54
Not sure 1 1
Question 38. How has the work at your current classification level over the last five years or more changed in relation to your:
Increased greatly % Increased slightly % Neither increased nor decreased % Decreased slightly % Decreased greatly % Not sure %
Note: Respondents who answered 'No' or 'Not sure' to question 37 were not asked this question. The percentage of relevant respondents who did not answer this question in 2010 was: a – 0.2%, g – 0.6%. The percentage of relevant respondents who did not answer this question in 2011 was: a – 1.1%, b – 1.5%, c – 1.2%, d  – 1.7%, e – 1.3%, f – 1.3%, g – 1.0%, h – 1.0%. In 2011 there was a slight change to the wording of sub-question 'a'.
a. Responsibility for managing staff? 2009
2010 12 22 46 8 8 2
2011 13 18 49 7 7 6
b. Level of financial delegation? 2009
2010
2011 5 14 60 4 6 10
c. Size of budget? 2009
2010
2011 6 11 52 6 10 15
d. Responsibility for managing sensitive stakeholder relationships? 2009
2010
2011 15 22 45 5 5 8
e. Requirement to deal with a complex working environment? 2009
2010
2011 28 33 29 3 3 4
f. Level of autonomy or independence? 2009
2010
2011 12 26 37 11 10 4
g. Job requirements in terms of skills, knowledge or qualifications? 2009
2010 23 38 28 6 4 1
2011 22 37 32 4 4 2
h. Workload (e.g. the number or size of tasks to be completed within a given timeframe)? 2009
2010
2011 38 33 22 4 2 2

F. APS Values and Code of conduct

Question 39. Based on your experience in the workplace, how frequently:
Always % Often % Sometimes % Rarely % Never % Not sure %
Note: The percentage of respondents who did not answer this question in 2010 was: a – 7.7%, b – 7.7%, c – 7.7%. The percentage of respondents who did not answer this question in 2011 was: a – 4.8%, b – 4.8%, c – 5.2%. In 2011 the 'Usually' option was changed to 'Often'.
a. Do colleagues in your immediate work group act in accordance with the APS Values in their everyday work? 2009
2010 44 48 6 1 0 1
2011 48 43 7 1 0 1
b. Does your supervisor act in accordance with the APS Values in his or her everyday work? 2009
2010 55 36 6 1 0 2
2011 57 32 7 2 0 2
c. Do senior leaders (i.e. the SES) in your agency act in accordance with the APS Values? 2009
2010 36 38 9 3 0 14
2011 38 32 10 2 1 17
Question 40a. In the last 12 months, did you witness another APS employee engaging in behaviour you saw as serious breach(es) of the Code of Conduct? (e.g. fraud, theft, misusing clients’ personal information, sexual harassment, leaking classified documentation.)
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 8.2% in 2009, 7.4% in 2010 and 4.6% in 2011. In 2011 there was a slight change to the wording of this question.
Yes 10 11 15
No 87 86 82
Not sure 3 2 4
Question 40b. What type of serious misconduct did you witness?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.8%. Respondents were able to provide more than one answer to this question.
Access to and misuse of clients' personal information 9
Leaking of information (other than misuse of clients' personal information) 7
Improper use of Commonwealth resources (e.g. internet, email, vehicles) 30
Wastage of public funds (other than improper use of Commonwealth resources) 16
Harassment or bullying 74
Creation of danger to health, safety or the environment (other than harassment/bullying) 5
Conflict of interest – in procurement 6
Conflict of interest – in program management 3
Conflict of interest – in a regulatory or investigatory role 3
Conflict of interest – other 6
Theft or fraud 10
Improper acceptance of gifts or benefits 4
Other 12
Question 40c. Did you report the serious misconduct?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question was 2.9% in 2009, 0.5% in 2010 and 0.1% in 2011. In 2011 there was slight change to the wording of this question.
Yes 59 51 45
No 41 49 55
Question 40d. Why did you not report the serious misconduct?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'Yes' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question was 2.1% in 2010 and 1.0% in 2011. Respondents were able to provide more than one answer to this question. In 2011 there was slight change to the wording of this question.
I did not want to upset relationships in the workplace 16 25
It is not my responsibility to report the misconduct 6 6
It could affect my career 35 34
I did not think any action would be taken 42 50
The matter(s) were resolved informally 13 13
I did not think the misconduct was serious enough 11 8
Other 49 39
Question 40e. When you reported the serious misconduct, how satisfied were you with the outcome(s)?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'No' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question was 0.0% in 2009, 0.1% in 2010 and 0.4% in 2011. In 2011 there was slight change to the wording of this question.
Very satisfied 7 9 8
Satisfied 16 26 17
Neither satisfied nor dissatisfied 17 13 12
Dissatisfied 15 18 27
Very dissatisfied 38 27 32
Not applicable – outcome pending 6 6 5
Question 40f. Why were you dissatisfied with the outcome(s) of reporting the serious misconduct?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 40a, 'No' to question 40c or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 40e were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.3%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action 23
My agency did not take any effective action 65
The employee continued to breach the Code 49
The employee was transferred or promoted within my agency 16
The employee resigned and went to another agency before the breach investigation was finalised 5
The managers accepted the behaviour 49
My career has been negatively affected 26
My working relationships have been negatively affected 37
I was not informed of the outcome 17
Other 15
Question 41a. During the last 12 months, have you been subjected to harassment or bullying in your workplace?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 8.4% in 2009, 7.4% in 2010 and 4.7% in 2011.
Yes 17 17 18
No 81 80 79
Not sure 2 3 3
Question 41b. Did you report the harassment or bullying?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 41a were not asked this question. The percentage of relevant respondents who did not answer this question was 0.0% in 2010 and 0.0% in 2011.
Yes 46 39
No 54 61
Question 41c. Why did you not report the harassment or bullying?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'Yes' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.5%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace 39
I did not have enough evidence 20
It could affect my career 42
I did not think any action would be taken 50
The matter was resolved informally 11
I did not think the harassment or bullying was serious enough 21
Managers accepted the behaviour 32
I did not think it was worth the hassle of going through the report process 32
Other 23
Question 41d. Was action taken as a result of your report of the harassment or bullying?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'No' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question was 0.0% in 2010 and 0.2% in 2011.
Yes, fully 10 11
Yes, to some extent 51 49
No 31 31
Not sure 8 9
Question 41e. How satisfied were you with the action taken against the harassment or bullying?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b or 'No' or 'Not sure' to question 41d were not asked this question. The percentage of relevant respondents who did not answer this question was 0.0% in 2010 and 0.0% in 2011.
Very satisfied 5 8
Satisfied 23 26
Neither satisfied nor dissatisfied 30 19
Dissatisfied 19 27
Very dissatisfied 13 17
Not applicable – outcome pending 10 3
Question 41f. Why were you dissatisfied with the outcome(s) of reporting the harassment or bullying?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b, 'No' or 'Not sure' to question 41d, or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 41e were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.6%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action 24
My agency did not take any effective action 53
The employee continued to harass or bully others 53
The employee was transferred or promoted within my agency 16
The managers accepted the behaviour 49
My career has been negatively affected 33
I was not informed of the outcome 18
Other 25

G. Individual performance

Question 42. Do you have a documented performance plan for your current job?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question in 2011 was 5.2%.
Yes 86
No 14
Question 43a. Have you received formal individual performance feedback in your current agency in the last 12 months?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 7.6% in 2009, 7.7% in 2010 and 4.9% in 2011.
Yes 88 88 88
No 12 12 12
Question 43b. From which sources did you receive formal individual performance feedback in the last 12 months?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question was 0.3% in 2010 and 0.5% in 2011. Respondents were able to provide more than one answer to this question. In 2011 there was a slight change to the wording of this question.
Someone more senior (other than your supervisor) 22 16
Your supervisor 96 97
Co-worker 15 8
Someone more junior than you 8 4
Client 8 3
Consultant/service provider 2 1
Representative of another APS agency 1 1
Minister or ministerial adviser 1 0
Other 1 1
Question 43c. Please rate your level of agreement with the following statements:
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in 2009 was: i – 0.3%, ii – 0.3%, iii – 0.7%. The percentage of relevant respondents who did not answer this question in 2010 was: i – 0.4%, ii – 0.3%, iii – 0.3%, iv – 0.6%. The percentage of relevant respondents who did not answer this question in 2011 was: i – 0.6%, ii – 0.7%, iii – 0.8%, iv – 0.7%, v – 1.0%.
i. The way in which the performance feedback session was conducted provided me with the assistance/guidance I needed. 2009 15 53 18 11 2 0
2010 14 56 20 7 2 0
2011 13 53 21 9 3 0
ii. My most recent performance review will help me improve my performance. 2009 12 40 30 13 3 1
2010 9 42 33 12 3 0
2011 9 41 34 12 4 1
iii. My learning and development needs were adequately considered as part of the performance feedback discussion. 2009 13 51 21 11 4 0
2010 13 52 21 11 3 0
2011 12 52 22 11 4 0
iv. My performance feedback discussion included how my performance aligns with the APS Values and Code of Conduct. 2009
2010 11 48 22 14 3 1
2011 11 49 22 14 3 2
v. My performance feedback discussion included how my performance aligns with business outcomes. 2009
2010
2011 13 56 19 9 2 1
Question 44. Please respond to the following statements regarding your general work performance in your current job:
Always % Often % Sometimes % Rarely % Never % Not sure % NA %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 5.6%, b – 5.6%, c – 5.6%, d  – 5.7%.
a. I complete my assigned duties. 2009
2010
2011 77 21 1 0 0 0 0
b. I fulfil the responsibilities set out in my performance plan. 2009
2010
2011 69 24 1 0 0 1 4
c. I perform the tasks that are expected of me. 2009
2010
2011 80 19 1 0 0 0 0
d. I meet the formal performance requirements of my job. 2009
2010
2011 77 20 1 0 0 1 1
Question 45. In the last fortnight, please rate your overall job performance (for the days that you worked) on a scale of 1 to 10, where 1 means the worst performance anyone could have at your job and 10 means the performance of a top worker.
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question in 2011 was 5.8%.
1 = Worst performance 0
2 0
3 0
4 0
5 2
6 3
7 13
8 39
9 26
10 = Top performance 14
Not Applicable (e.g. on leave for whole fortnight, on graduated return to work) 2

H. Learning and development

Question 46a. In the last 12 months, have your learning and development needs been identified and agreed to with your manager?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 7.8% in 2009, 8.2% in 2010 and 5.7% in 2011.
Yes, fully identified 29 33 48
Yes, to some extent 52 51 35
No 17 14 15
Not sure 2 2 3
Question 47a. Based on your experience in the workplace, please rate your level of satisfaction with:
Very satisfied % Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Very dissatisfied % Not applicable %
Note: The percentage of respondents who did not answer this question in 2009 was: i – 7.8%. The percentage of respondents who did not answer this question in 2010 was: i – 7.9%, ii – 8.0%, iii – 7.9%, iv – 7.9%, v – 8.1%. The percentage of respondents who did not answer this question in 2011 was: i – 6.1%, ii – 6.2%, iii – 6.2%, iv – 6.2%, v – 6.3%. For sub-question 'ii', off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study or formal in-house programs.
i. ...your own access to learning and development opportunities in your agency? 2009 15 42 26 11 5 0
2010 11 47 24 13 4 1
2011 12 46 23 14 3 1
ii. ...the quality of formal training and education courses (off-the-job) in your agency? 2009
2010 9 44 26 14 4 3
2011 10 41 25 14 4 5
iii. ...the quality of informal, on-the-job training in your agency? 2009
2010 8 46 26 13 4 3
2011 8 44 27 14 3 3
iv. ...the quality of coaching or mentoring in your agency? 2009
2010 7 36 30 17 6 5
2011 8 34 29 17 6 6
v. ...the quality of e-learning in your agency? 2009
2010 7 39 31 12 5 6
2011 7 37 31 13 5 7
Question 48. How would you rate the overall effectiveness of the learning and development you have received in the last 12 months (in your current agency only) in helping you improve your performance?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 8.1% in 2009, 7.9% in 2010 and 5.7% in 2011.
Very high 6 4 4
High 25 26 26
Moderate 41 41 41
Low 11 13 13
Very low 8 9 8
Not sure 2 2 2
Not applicable 7 5 6
Question 49. How much time did you spend in learning and development activities off-the-job during the last 12 months? [Off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study, formal in-house programs and online training.]
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 8.2% in 2009, 7.9% in 2010 and 5.6% in 2011.
No time 17 17 18
1 to 2 days (include part day) 25 25 26
3 to 5 days 27 29 27
6 to 10 days 15 14 14
More than 10 days 12 12 11
Not sure 4 4 4

I. Leadership

Question 50. What is your immediate supervisor’s current classification level? [If they are acting or temporarily performing at that level, please record their acting level.]
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 1.0% in 2010 and 6.8% in 2011.
APS 1 – 4 (or equivalent) 4 4
APS 5 – 6 (or equivalent) 33 30
Executive Level 1 (or equivalent) 27 28
Executive Level 2 (or equivalent) 25 26
Senior Executive Service (or equivalent) 11 11
Question 51. Please indicate your level of satisfaction with your immediate supervisor’s actions in the following areas:
Your immediate supervisor: Very satisfied % Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Very dissatisfied % Not sure % NA %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 6.6%, b – 6.7%, c – 6.6%, d  – 6.8%, e – 6.8%, f – 85.8%.
a. Achieves results (understands how to achieve results and motivates people to deliver them) 2009
2010
2011 26 49 14 7 2 2 0
b. Cultivates productive working relationships (builds a range of working relationships and enables others to manage these relationships) 2009
2010
2011 27 44 14 9 3 1 0
c. Exemplifies personal drive and integrity (acts in accordance with the APS Values and demonstrates fairness) 2009
2010
2011 32 44 13 6 3 1 0
d. Shapes strategic thinking (takes a whole-of-government view in shaping agency’s vision and goals) 2009
2010
2011 26 41 19 7 3 3 1
e. Communicates with influence (communicates clearly and confidently and is an interested listener) 2009
2010
2011 27 42 16 9 4 1 0
f. Other 2009
2010
2011 8 9 9 3 4 5 61
Question 52. Please indicate your level of satisfaction with your immediate supervisor’s knowledge of the following areas:
Very satisfied % Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Very dissatisfied % Not sure % NA %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 6.8%, b – 6.9%, c – 7.0%, d  – 7.0%, e – 7.0%, f – 7.0%, g – 7.0%, h – 6.9%, i – 7.1%, j – 7.1%, k – 7.1%, l – 7.1%, m – 7.3%, n – 7.1%, o – 85.2%.
a. Policy analysis (uses problem solving and analysis to make policy decisions) 2009
2010
2011 26 45 14 4 1 6 4
b. Service delivery (leads delivery of customer-focused service) 2009
2010
2011 28 48 13 4 2 3 2
c. Strategic management (scans environment to better match agency and strategic priorities) 2009
2010
2011 26 42 17 6 2 6 2
d. Program management (leads team to achieve outcomes) 2009
2010
2011 26 45 15 7 3 3 2
e. Risk management (considers risks and effectively manages them) 2009
2010
2011 26 45 16 5 2 4 1
f. General analysis (gathers information and uses it to make decisions) 2009
2010
2011 29 49 13 5 1 3 0
g. People management (builds effective and diverse teams to meet agency’s vision and goals) 2009
2010
2011 26 40 15 10 5 2 1
h. Change management (motivates and leads people from current state to desired future state) 2009
2010
2011 21 42 19 10 4 4 1
i. Technology (encourages innovation in using technology to achieve outcomes and goals) 2009
2010
2011 20 44 22 6 2 4 2
j. Financial/value management (leads development of creative solutions that provide value for money and comply with procurement guidelines) 2009
2010
2011 20 40 20 4 2 8 7
k. Business case (leads development of business cases that meet agency and stakeholder requirements) 2009
2010
2011 19 42 18 4 1 10 6
l. Public service craft (understands processes for achieving outcomes within the Westminster system of parliamentary democracy) 2009
2010
2011 19 35 17 2 2 17 8
m. Government savvy (understands political context) 2009
2010
2011 24 41 16 3 1 10 4
n. Specialised (uses and develops others’ professional expertise to make sound decisions) 2009
2010
2011 24 42 17 5 2 8 2
o. Other 2009
2010
2011 4 11 11 2 1 8 63
Question 53. Please indicate your level of satisfaction with the following personal attributes of your immediate supervisor:
Very satisfied % Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Very dissatisfied % Not sure %
Note: The percentage of respondents who did not answer this question in 2011 was: a – 7.0%, b – 7.1%, c – 7.2%, d  – 7.2%, e – 7.3%, f – 7.3%, g – 7.4%, h – 7.2%, i – 7.3%, j – 7.6%, k – 7.3%, l – 7.3%, m – 7.4%, n – 86.6%.
a. Authentic (is genuine and shows consistency between words and actions) 2009
2010
2011 36 41 11 8 3 2
b. Agile/adaptable (comfortably adapts in response to the changing environment) 2009
2010
2011 30 45 14 6 2 2
c. Empathetic (is sensitive to others’ thoughts and feelings) 2009
2010
2011 32 40 14 8 4 2
d. Resilient (quickly bounces back from setbacks and perseveres when the ‘going gets tough’) 2009
2010
2011 32 44 13 4 2 4
e. Self-aware (is aware of own strengths and development needs) 2009
2010
2011 28 41 15 7 4 6
f. Self-regulating (manages own emotional reactions to stay composed and positive) 2009
2010
2011 29 45 14 6 3 3
g. Self-motivated (strives to improve, sets challenging goals and is ready to act on opportunities) 2009
2010
2011 33 45 13 5 2 3
h. Socially aware (is interested in others’ views and concerns, including those from diverse backgrounds) 2009
2010
2011 31 42 14 7 3 3
i. Socially skilled (is effective at give and take, and skilled at persuasion where necessary) 2009
2010
2011 30 42 15 7 4 3
j. Situationally aware (accurately reads environment and knows what shapes views and actions of stakeholders) 2009
2010
2011 29 43 15 6 3 5
k. Has willingness/ passion/conviction (has courage to stand by decisions and delivers on commitments) 2009
2010
2011 33 44 14 5 2 3
l. Is a steward (encourages a shared responsibility to protect, develop and guide the agency) 2009
2010
2011 26 43 17 5 2 6
m. Ethical (acts, and encourages employees to act, in accordance with the APS Values) 2009
2010
2011 38 44 11 3 2 2
n. Other 2009
2010
2011 5 11 12 2 2 68
Question 54. (APS/EL respondents only) Overall, do you view the SES leaders in your agency as part of a broader APS-wide leadership cadre/group?
2009 % 2010 % 2011 %
Note: SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question was 17.1% in 2009, 11.7% in 2010 and 9.1% in 2011.
Yes, definitely 13 14 18
Yes, somewhat 37 40 38
No 30 29 25
Not sure 19 17 19
Question 55. (SES respondents only) Overall, in your view, do you see yourself as part of a broader APS-wide leadership cadre/group?
2009 % 2010 % 2011 %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question was 2.6% in 2009, 8.4% in 2010 and 6.7% in 2011.
Yes, definitely 39 39 45
Yes, somewhat 44 49 41
No 17 12 14
Not sure 0 0 0
Question 56a. (EL2/SES respondents only) Please rate your level of agreement with the following statements.
Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not applicable %
Note: APS and EL1 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in 2009 was: i – 6.8%, ii – 6.7%, iii – 6.7%, iv – 7.0%, v – 7.1%, vi – 6.8%. The percentage of relevant respondents who did not answer this question in 2010 was: i – 9.5%, ii – 9.6%, iii – 9.9%, iv – 9.5%, v – 10.6%, vi – 9.6%. The percentage of relevant respondents who did not answer this question in 2011 was: i – 5.1%, ii – 5.0%, iii – 5.4%, iv – 4.9%, v – 5.3%, vi – 5.1%.
i. I am actively engaged in the leadership of my agency. 2009 17 43 18 15 6 2
2010 11 46 17 22 3 0
2011 17 43 19 15 3 1
ii. I feel confident that I have the leadership skills to do my job effectively. 2009 20 64 9 7 0 0
2010 20 68 8 4 0 0
2011 27 61 9 3 0 0
iii. Senior leaders (i.e. the SES) in my agency encourage innovation and creativity. 2009 10 43 28 16 2 1
2010 8 38 33 18 2 0
2011 11 41 26 17 4 0
iv. Senior leaders (i.e. the SES) in my agency are personally active in efforts to improve equality and diversity in employment. 2009 6 37 37 15 4 2
2010 6 27 43 19 3 1
2011 10 37 35 13 3 1
v. Senior leaders (i.e. the SES) in my agency give their time to identify and develop talented people. 2009 7 40 34 13 6 1
2010 7 34 36 17 4 2
2011 10 35 30 19 5 1
vi. Senior leaders (i.e. the SES) in my agency work collaboratively with people from other agencies. 2009 9 52 29 5 2 2
2010 8 48 32 8 1 3
2011 13 49 27 8 2 1

J. APS OCCUPATIONS

Question 57a. (APS respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
2009 % 2010 % 2011 %
Note: EL and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 7.3%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 4
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 18
Audit (e.g. internal/external auditor) 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 2
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 3
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 6
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 3
Policy or research (e.g. policy analysis, policy planning, policy development, research) 5
Procurement or contracting (e.g. purchasing, contracting) 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 3
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 9
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 27
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 2
Other 5
Question 57b. (APS respondents only) Which one of the following best describes your accounting/finance occupation?
2009 % 2010 % 2011 %
Note: Only APS respondents who selected the 'Accounting/finance' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.1%.
Accounts processing 22
Budgeting 12
Financial accounting or reporting 23
Finance analyst 3
General finance 15
Management accounting 4
Performance/output reporting 2
Tax accounting 9
Manager 2
Other 9
Question 57c. (APS respondents only) Which one of the following best describes your human resources occupation?
2009 % 2010 % 2011 %
Note: Only APS respondents who selected the 'Human resources' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.4%.
Human resources generalist 15
Learning and development 10
Occupational health and safety 7
Payroll 25
Performance management 3
Recruitment 12
Talent management 0
Worker's compensation 4
Workforce planning 4
Workplace relations 9
Manager 1
Other 10
Question 57d. (APS respondents only) Which one of the following best describes your information and communications technology occupation?
2009 % 2010 % 2011 %
Note: Only APS respondents who selected the 'Information and communications technology' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.1%.
Business process analysis/design 13
Databases 3
Development and programming 13
Helpdesk/support 17
Information/knowledge management 3
Infrastructure and facilities 5
Networks and telecommunications 3
Procurement and vendor relations 0
Program-project management 4
Quality assurance 2
Security 2
Service management 4
Strategic leadership 1
Systems administration 8
Systems analysis/design 5
Systems integration and deployment 2
Testing 12
Training and development 3
Web and multimedia content development 2
Question 57e. (APS respondents only) Which one of the following best describes your other professional occupation?
2009 % 2010 % 2011 %
Note: Only APS respondents who selected the 'Other professional' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 1.8%.
Actuary 0
Economist 3
Education and training professional 5
Engineer 26
Health professional 7
Mathematician (excluding statistician) 0
Patents examiner 3
Scientist 25
Statistician 8
Valuer 1
Veterinary scientist 2
Other 20
Question 57f. (EL respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
2009 % 2010 % 2011 %
Note: APS and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 4.5%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 5
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 7
Audit (e.g. internal/external auditor) 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 4
Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead select the relevant occupational group) 5
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 4
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 9
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 3
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 5
Policy or research (e.g. policy analysis, policy planning, policy development, research) 15
Procurement or contracting (e.g. purchasing, contracting) 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 8
Project management 8
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 5
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 4
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 0
Other 6
Question 57g. (EL respondents only) Which one of the following best describes your accounting/finance occupation?
2009 % 2010 % 2011 %
Note: Only EL respondents who selected the 'Accounting/finance' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.0%.
Accounts processing 2
Budgeting 23
Financial accounting or reporting 14
Finance analyst 5
General finance 5
Management accounting 21
Performance/output reporting 3
Tax accounting 6
Manager 16
Other 5
Question 57h. (EL respondents only) Which one of the following best describes your human resources occupation?
2009 % 2010 % 2011 %
Note: Only EL respondents who selected the 'Human resources' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 2.6%.
Human resources generalist 23
Learning and development 10
Occupational health and safety 5
Payroll 2
Performance management 6
Recruitment 8
Talent management 0
Worker's compensation 4
Workforce planning 8
Workplace relations 13
Manager 16
Other 5
Question 57i. (EL respondents only) Which one of the following best describes your information and communications technology occupation?
2009 % 2010 % 2011 %
Note: Only EL respondents who selected the 'Information and communications technology' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.8%.
Business process analysis/design 11
Databases 2
Development and programming 20
Helpdesk/support 4
Information/knowledge management 4
Infrastructure and facilities 5
Networks and telecommunications 4
Procurement and vendor relations 1
Program-project management 8
Quality assurance 3
Security 3
Service management 8
Strategic leadership 3
Systems administration 7
Systems analysis/design 9
Systems integration and deployment 3
Testing 2
Training and development 1
Web and multimedia content development 1
Question 57j. (EL respondents only) Which one of the following best describes your other professional occupation?
2009 % 2010 % 2011 %
Note: Only EL respondents who selected the 'Other professional' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.8%.
Actuary 0
Economist 3
Education and training professional 3
Engineer 23
Health professional 6
Mathematician (excluding statistician) 1
Patents examiner 2
Scientist 35
Statistician 5
Valuer 0
Veterinary scientist 1
Other 20
Question 57k. (SES Band 1 respondents only) Which one of the following best describes the main type of work you are currently responsible for?
2009 % 2010 % 2011 %
Note: APS, EL and SES Band 2 and 3 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 3.9%.
Delivery (The most significant contribution of the delivery role relates to outcome delivery and/or effective resource management. This may include development of delivery responses for policy objectives. Delivery roles are accountable for a measurable impact on the agency or APS as a whole (e.g. achievement of objectives through the management of financial, human and physical resources). This may be directed to an ongoing delivery program, integration of multiple programs for delivery or to a finite government initiative.) 38
Public policy and program design (The most significant contribution of the public policy and program design job role relates to the provision of policy advice, reflecting research and analysis of financial and other implications and stakeholder views obtained through consultations, and articulation of policy in policy statements, regulatory or financial measures and legislation. The role also includes program design but not program implementation—the latter would be included in Delivery.) 26
Regulatory (The most significant contribution of the regulatory role relates to information gathering and risk assessment, and the design and implementation of compliance and enforcement programs within a governance framework.) 9
Professional/specialist (The most significant contribution of the professional/specialist job role is the provision of technical, professional, specialist, or strategic advice. This advice has a primary influence on adopted strategies, plans and targets and outcomes in terms of effectiveness or efficiency.) 24
Other 4
Question 58i. (SES respondents only) For your responsible functions, please indicate the type(s) of occupational groups you experienced difficulty recruiting or retaining in 2010–11.
Yes % No % Not sure % Not applicable %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was: a – 10.9%, b – 11.9%, c – 12.5%, d  – 12.0%, e – 12.1%, f – 12.8%, g – 12.4%, h – 12.8%, i – 12.8%, j – 11.6%, k – 11.2%, l – 11.4%, m – 13.4%, n – 14.0%, o – 12.0%, p – 11.6%, q – 13.8%.
a. Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 2009
2010
2011 23 18 6 54
b. Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) 2009
2010
2011 23 42 6 29
c. Audit (e.g. internal/external auditor) 2009
2010
2011 6 17 5 72
d. Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 2009
2010
2011 11 23 4 63
e. Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) 2009
2010
2011 24 33 2 41
f. Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 2009
2010
2011 5 20 3 72
g. Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 2009
2010
2011 17 16 2 65
h. Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 2009
2010
2011 16 21 4 60
i. Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2009
2010
2011 5 15 3 76
j. Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 2009
2010
2011 12 18 3 67
k. Policy or research (e.g. policy analysis, policy planning, policy development, research) 2009
2010
2011 38 30 1 32
l. Procurement or contracting (e.g. purchasing, contracting) 2009
2010
2011 13 25 6 55
m. Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 2009
2010
2011 17 19 4 60
n. Project management 2009
2010
2011 23 32 4 41
o. Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 2009
2010
2011 10 15 3 72
p. Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 2009
2010
2011 7 23 3 67
q. Technical or trades (e.g. mechanic, security guard, technician, trade worker) 2009
2010
2011 1 16 2 82
Question 58ii. (SES respondents only) If you did experience difficulty recruiting or retaining any of the occupational groups in question 58i, please assess the impact this difficulty had on your work area’s capability.
None % Limited % Moderate Severe
Note: Only SES respondents who selected 'Yes' to an occupational group in question 58i were asked the relevant sub-question of question 58ii. The percentage of relevant respondents who did not answer this question in 2011 was: a – 22.5%, b – 13.4%, c – 12.9%, d  – 18.5%, e – 27.7%, f – 18.4%, g – 26.5%, h – 21.6%, i – 4.8%, j – 35.4%, k – 22.1%, l – 19.3%, m – 30.7%, n – 15.1%, o – 14.8%, p – 5.2%, q – 67.4%. Asterisks are shown for sub-questions with less than 10 responses.
a. Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 2009
2010
2011 0 25 44 31
b. Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) 2009
2010
2011 0 23 71 6
c. Audit (e.g. internal/external auditor) 2009
2010
2011 0 25 56 19
d. Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 2009
2010
2011 0 21 61 18
e. Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) 2009
2010
2011 0 17 75 8
f. Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 2009
2010
2011 0 3 87 10
g. Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 2009
2010
2011 0 7 59 35
h Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 2009
2010
2011 0 16 54 30
i. Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2009
2010
2011 0 8 90 2
j. Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 2009
2010
2011 0 19 57 24
k. Policy or research (e.g. policy analysis, policy planning, policy development, research) 2009
2010
2011 0 16 66 18
l. Procurement or contracting (e.g. purchasing, contracting) 2009
2010
2011 0 26 58 15
m. Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 2009
2010
2011 0 26 54 20
n. Project management 2009
2010
2011 0 18 43 39
o. Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 2009
2010
2011 0 24 65 10
p. Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 2009
2010
2011 0 23 47 30
q. Technical or trades (e.g. mechanic, security guard, technician, trade worker) 2009
2010
2011 * * * *
Question 59i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the accounting/finance occupational group in question 58i, please indicate which types of occupations.
Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' to the 'Accounting/finance' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in 2011 was: a – 35.6%, b – 23.1%, c – 18.1%, d  – 30.7%, e – 34.0%, f – 26.6%, g – 37.5%, h – 33.5%, i – 35.8%, j – 88.4%. Asterisks are shown for sub-questions with less than 10 responses.
a. Accounts processing 2009
2010
2011 41 25 8 26
b. Budgeting 2009
2010
2011 65 10 7 18
c. Financial accounting or reporting 2009
2010
2011 79 10 3 8
d. Finance analyst 2009
2010
2011 58 12 3 27
e. General finance 2009
2010
2011 40 22 2 35
f. Management accounting 2009
2010
2011 67 4 6 23
g. Performance/output reporting 2009
2010
2011 36 21 7 36
h. Tax accounting 2009
2010
2011 24 17 7 52
i. Manager 2009
2010
2011 52 16 10 23
j. Other 2009
2010
2011 * * * *
Question 59ii. (SES respondents only) If you experienced difficulty recruiting or retaining any of the accounting/finance occupations in question 59i, please assess the impact this difficulty had on your work area’s capability.
None % Limited % Moderate Severe
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 59i were asked the relevant sub-question of question 59ii. The percentage of relevant respondents who did not answer this question in 2011 was: a – 28.2%, b – 31.6%, c – 29.8%, d  – 39.1%, e – 39.1%, f – 26.9%, g – 37.7%, h – 53.0%, i – 27.0%, j – 0.0%. Asterisks are shown for sub-questions with less than 10 responses.
a. Accounts processing 2009
2010
2011 * * * *
b. Budgeting 2009
2010
2011 0 19 35 46
c. Financial accounting or reporting 2009
2010
2011 0 7 64 30
d. Finance analyst 2009
2010
2011 0 12 64 23
e. General finance 2009
2010
2011 0 0 35 65
f. Management accounting 2009
2010
2011 0 22 45 33
g. Performance/output reporting 2009
2010
2011 * * * *
h. Tax accounting 2009
2010
2011 * * * *
i. Manager 2009
2010
2011 0 11 53 36
j. Other 2009
2010
2011 * * * *
Question 60i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the human resources occupational group in question 58i, please indicate which types of occupations.
Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Human resources' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in 2011 was: a – 7.5%, b – 9.9%, c – 9.9%, d  – 9.9%, e – 9.9%, f – 17.1%, g – 9.9%, h – 9.9%, i – 17.1%, j – 28.8%, k – 16.3%, l – 95.4%. Asterisks are shown for sub-questions with less than 10 responses.
a. Human resources generalist 2009
2010
2011 79 5 7 9
b. Learning and development 2009
2010
2011 41 29 7 23
c. Occupational health and safety 2009
2010
2011 16 31 7 46
d. Payroll 2009
2010
2011 15 1 7 77
e. Performance management 2009
2010
2011 20 18 7 55
f. Recruitment 2009
2010
2011 24 17 8 51
g. Talent management 2009
2010
2011 0 0 0 0
h. Worker's compensation 2009
2010
2011 16 18 7 59
i. Workforce planning 2009
2010
2011 60 16 8 16
j. Workplace relations 2009
2010
2011 0 23 9 68
k. Manager 2009
2010
2011 12 40 0 48
l. Other 2009
2010
2011 * * * *
Question 60ii. If you experienced difficulty recruiting or retaining any of the human resources occupations in question 60i, please assess the impact this difficulty had on your work area’s capability.
None % Limited % Moderate Severe
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 60i were asked the relevant sub-question of question 60ii. The percentage of relevant respondents who did not answer this question in 2011 was: a – 15.5%, b – 0.0%, c – 50.0%, d  – 64.7%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 1.6%, j – 0.0%, k – 8.0%, l – 0.0%. Asterisks are shown for sub-questions with less than 10 responses.
a. Human resources generalist 2009
2010
2011 * * * *
b. Learning and development 2009
2010
2011 * * * *
c. Occupational health and safety 2009
2010
2011 * * * *
d. Payroll 2009
2010
2011 * * * *
e. Performance management 2009
2010
2011 * * * *
f. Recruitment 2009
2010
2011 * * * *
g. Talent management 2009
2010
2011 * * * *
h. Worker's compensation 2009
2010
2011 * * * *
i. Workforce planning 2009
2010
2011 * * * *
j. Workplace relations 2009
2010
2011 * * * *
k. Manager 2009
2010
2011 * * * *
l. Other 2009
2010
2011 * * * *
Question 61i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the information and communications technology occupational group in question 58i, please indicate which types of occupations.
Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Information and communications technology' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in 2011 was: a – 21.6%, b – 31.3%, c – 17.7%, d  – 31.3%, e – 22.2%, f – 28.0%, g – 30.7%, h – 25.9%, i – 28.8%, j – 34.6%, k – 28.5%, l – 29.7%, m – 26.1%, n – 33.5%, o – 21.9%, p – 30.4%, q – 29.7%, r – 29.7%, s – 31.2%.
a. Business process analysis/design 2009
2010
2011 82 10 3 4
b. Databases 2009
2010
2011 50 32 8 9
c. Development and programming 2009
2010
2011 71 15 7 7
d. Helpdesk/support 2009
2010
2011 19 37 13 31
e. Information/knowledge management 2009
2010
2011 42 26 8 24
f. Infrastructure and facilities 2009
2010
2011 32 15 13 40
g. Networks and telecommunications 2009
2010
2011 17 24 15 43
h. Procurement and vendor relations 2009
2010
2011 28 22 18 32
i. Program-project management 2009
2010
2011 66 8 11 14
j. Quality assurance 2009
2010
2011 26 25 13 36
k. Security 2009
2010
2011 19 27 3 51
l. Service management 2009
2010
2011 11 35 8 46
m. Strategic leadership 2009
2010
2011 42 27 8 23
n. Systems administration 2009
2010
2011 28 24 14 34
o. Systems analysis/design 2009
2010
2011 57 15 11 17
p. Systems integration and deployment 2009
2010
2011 42 17 19 22
q. Testing 2009
2010
2011 39 25 17 19
r. Training and development 2009
2010
2011 27 36 17 21
s. Web and multimedia content development 2009
2010
2011 36 31 8 25
Question 61ii. If you experienced difficulty recruiting or retaining any of the information and communications technology occupations in question 61i, please assess the impact this difficulty had on your work area’s capability.
None % Limited % Moderate Severe
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 61i were asked the relevant sub-question of question 61ii. The percentage of relevant respondents who did not answer this question in 2011 was: a – 22.9%, b – 22.9%, c – 20.3%, d  – 0.0%, e – 21.7%, f – 16.4%, g – 26.2%, h – 26.5%, i – 11.0%, j – 30.2%, k – 61.0%, l – 0.0%, m – 22.9%, n – 43.5%, o – 30.4%, p – 33.4%, q – 18.9%, r – 46.6%, s – 14.3%. Asterisks are shown for sub-questions with less than 10 responses.
a. Business process analysis/design 2009
2010
2011 0 3 54 43
b. Databases 2009
2010
2011 0 25 47 28
c. Development and programming 2009
2010
2011 0 3 56 42
d. Helpdesk/support 2009
2010
2011 0 61 9 30
e. Information/knowledge management 2009
2010
2011 0 25 40 35
f. Infrastructure and facilities 2009
2010
2011 0 11 83 6
g. Networks and telecommunications 2009
2010
2011 * * * *
h. Procurement and vendor relations 2009
2010
2011 * * * *
i. Program-project management 2009
2010
2011 0 16 22 61
j. Quality assurance 2009
2010
2011 * * * *
k. Security 2009
2010
2011 * * * *
l. Service management 2009
2010
2011 * * * *
m. Strategic leadership 2009
2010
2011 0 0 51 49
n. Systems administration 2009
2010
2011 * * * *
o. Systems analysis/design 2009
2010
2011 0 9 26 66
p. Systems integration and deployment 2009
2010
2011 * * * *
q. Testing 2009
2010
2011 * * * *
r. Training and development 2009
2010
2011 * * * *
s. Web and multimedia content development 2009
2010
2011 0 2 79 19
Question 62i. If you indicated you experienced difficulty recruiting or retaining employees for the other professional occupational group in question 58i, please indicate which types of occupations.
Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Other professional' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in 2011 was: a – 50.1%, b – 25.6%, c – 50.1%, d  – 40.2%, e – 50.1%, f – 42.0%, g – 50.1%, h – 39.9%, i – 46.9%, j – 55.0%, k – 52.5%, l – 80.0%.
a. Actuary 2009
2010
2011 4 8 0 88
b. Economist 2009
2010
2011 66 3 0 31
c. Education and training professional 2009
2010
2011 10 12 0 78
d. Engineer 2009
2010
2011 39 10 0 50
e. Health professional 2009
2010
2011 5 7 0 88
f. Mathematician (excluding statistician) 2009
2010
2011 16 10 0 75
g. Patents examiner 2009
2010
2011 0 12 0 88
h. Scientist 2009
2010
2011 28 10 0 61
i. Statistician 2009
2010
2011 30 10 0 60
j. Valuer 2009
2010
2011 0 14 0 86
k. Veterinary scientist 2009
2010
2011 8 13 0 79
l. Other 2009
2010
2011 44 3 0 53
Question 62ii. If you did experience difficulty recruiting or retaining any of the occupational groups in question 62i, please assess the impact this difficulty had on your work area’s capability.
None % Limited % Moderate Severe
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 62i were asked the relevant sub-question of question 62ii. The percentage of relevant respondents who did not answer this question in 2011 was: a – 0.0%, b – 16.7%, c – 11.3%, d  – 5.1%, e – 0.0%, f – 3.5%, g – 0.0%, h – 5.6%, i – 15.0%, j – 0.0%, k – 0.0%, l – 4.6%. Asterisks are shown for sub-questions with less than 10 responses.
a. Actuary 2009
2010
2011 * * * *
b. Economist 2009
2010
2011 0 20 59 21
c. Education and training professional 2009
2010
2011 * * * *
d. Engineer 2009
2010
2011 0 3 85 12
e. Health professional 2009
2010
2011 * * * *
f. Mathematician (excluding statistician) 2009
2010
2011 * * * *
g. Patents examiner 2009
2010
2011 * * * *
h. Scientist 2009
2010
2011 0 10 72 18
i. Statistician 2009
2010
2011 * * * *
j. Valuer 2009
2010
2011 * * * *
k. Veterinary scientist 2009
2010
2011 * * * *
l. Other 2009
2010
2011 * * * *

K. INNOVATION

Question 63a. In the last 12 months, has your work group implemented any innovations?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question in 2011 was 7.1%.
Yes 50
No 31
Not sure 19
Question 63b. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; which parts of your work did it affect?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.5%. Respondents were able to provide more than one answer to this question.
Your policy thinking 20
Your services 40
The way you provide services (not including the way you interact with stakeholders) 51
The way you interact with stakeholders 35
Your administrative or organisational processes 55
The way you look at problems or challenge assumptions 24
Other 2
Question 63c. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; how important were the following sources of ideas or information:
Very Important Somewhat Important Not Important Not sure % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was: i – 3.1%, ii – 2.3%, iii – 1.7%, iv – 3.1%, v – 3.5%, vi – 3.7%, vii – 3.6%, viii – 4.1%, ix – 3.0%, x – 3.7%, xi – 4.2%, xii – 4.0%, xiii – 4.0%, xiv – 3.5%, xv – 82.3%.
i. The Australian Government (e.g. Ministers) 2009
2010
2011 18 24 37 8 13
ii. Your agency's senior leadership (outside your work group) 2009
2010
2011 31 37 21 6 6
iii. You or other members of your work group 2009
2010
2011 60 30 6 2 1
iv. Other Commonwealth agencies 2009
2010
2011 14 31 35 7 13
v. State/Territory agencies 2009
2010
2011 8 20 47 7 18
vi. Local government agencies 2009
2010
2011 4 13 55 8 21
vii. Groups representing communities (e.g. local community groups, Indigenous groups) 2009
2010
2011 8 19 45 7 20
viii. Other non-government organisations (e.g. environmental groups, charities) 2009
2010
2011 6 16 49 8 21
ix. Industry stakeholders (e.g. industry/business groups, individual business) 2009
2010
2011 21 29 30 6 14
x. Tertiary education and/or research groups 2009
2010
2011 7 16 49 7 21
xi. Unions 2009
2010
2011 5 14 53 7 21
xii. Outsourced service providers (e.g. job network providers) 2009
2010
2011 7 15 49 8 20
xiii. Other contractors or consultants 2009
2010
2011 10 22 43 8 18
xiv. Members of the public 2009
2010
2011 17 21 38 6 17
xv. Other 2009
2010
2011 8 4 16 8 64
Question 63d. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; has it had an effect on any of the following?
Large positive effect % Small positive effect % Neither positive nor negative effect % Small negative effect % Large negative effect % Not sure % NA %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was: i – 2.5%, ii – 2.1%, iii – 1.8%, iv – 2.0%, v – 2.4%, vi – 2.0%, vii – 2.2%, viii – 2.6%, ix – 85.0%.
i. The cost of doing your work 2009
2010
2011 14 32 31 6 3 10 5
ii. Your administrative procedures 2009
2010
2011 27 38 18 8 5 3 2
iii. The quality of your work 2009
2010
2011 32 38 19 5 2 2 1
iv. Your client or service user satisfaction 2009
2010
2011 31 36 18 5 3 5 3
v. Your client or user access to information 2009
2010
2011 28 32 25 3 2 5 6
vi. Your job satisfaction 2009
2010
2011 23 39 25 7 4 2 2
vii. Your workplace (i.e. where your work is done) 2009
2010
2011 19 36 30 5 3 3 5
viii. Cross-agency collaboration 2009
2010
2011 13 24 34 2 1 7 19
ix. Other 2009
2010
2011 3 2 13 0 1 6 74
Question 64a. Do you believe there are any barriers to implementing innovations in your workplace?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question in 2011 was 7.7%.
Yes 53
No 31
Not sure 16
Question 64b. What are the barriers to implementing innovations in your workplace?
2009 % 2010 % 2011 %
Note: Respondents who answered 'No' or 'Not sure' to question 64a were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.4%. Respondents were able to provide more than one answer to this question.
Unwillingness of managers to take risks 44
Resistance to change by managers 39
Employees believe their ideas will not be seriously considered by managers 43
Budget restrictions 62
Political uncertainty (e.g. frequent changes in government or ministers) 23
Lack of incentives 26
Technological barriers 38
Other 16
Question 65. Please rate your level of agreement with the following statements:
  Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 0.4%, c – 0.9%. The percentage of respondents who did not answer this question in 2010 was: a – 9.4%, c – 9.6%. The percentage of respondents who did not answer this question in 2011 was: a – 7.4%, b – 7.6%, c – 7.5%, d  – 7.9%, e – 8.0%, f – 7.8%, g – 7.6%, h – 7.7%, i – 7.7%, j – 7.7%, k – 7.8%, l – 7.9%.
a. I am always looking for better ways to do things. 2009 31 58 10 1 0 0
2010 22 64 12 1 0 0
2011 29 59 10 1 0 0
b. I am prepared to challenge others' thinking and points of view in order to solve problems in my workplace. 2009
2010
2011 26 61 11 2 0 0
c. I receive support from my manager when I suggest new ideas. 2009 12 53 21 9 3 1
2010 10 55 25 8 2 1
2011 16 52 22 7 2 1
d. I know exactly who needs to hear about my ideas so that they can be evaluated. 2009
2010
2011 11 48 27 9 2 3
e. There are established processes for evaluating my ideas. 2009
2010
2011 6 32 32 17 4 10
f. Employees in my workplace have autonomy and freedom in carrying out their job roles. 2009
2010
2011 7 42 28 16 5 2
g. Employees in my workplace are provided with enough time and resources to try out new ideas. 2009
2010
2011 4 27 30 29 7 4
h. My workplace encourages innovation and the development of new ideas. 2009
2010
2011 7 43 28 15 4 2
i. My workplace is prepared to pilot and trial new ideas. 2009
2010
2011 8 44 29 12 3 4
j. My workplace celebrates its successes in innovation and learns from everything it does. 2009
2010
2011 6 35 34 16 4 5
k. My workplace shares its ideas and encourages their wider use. 2009
2010
2011 7 42 30 13 3 5
l. My workplace has reward or incentive programs that encourage innovation. 2009
2010
2011 5 25 25 24 11 10

L. SOCIAL MEDIA AND NETWORKING

Question 66. What level of access do you have to online social media and networking tools in your current agency?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 9.5% in 2010 and 7.7% in 2011.
Access is available to all social media and networking tools 11 13
Access is available to some social media and networking tools 20 17
Access is not available to social media and networking tools 43 49
Not sure 26 21
Question 67a. During the last 12 months, did you officially use any online social media and networking tools for work purposes?
2009 % 2010 % 2011 %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. The percentage of relevant respondents who did not answer this question in 2011 was 0.7%. Respondents were able to provide more than one answer to this question.
Yes – for working with government stakeholders (e.g. within your agency or with other Commonwealth, state or local government agencies) 18
Yes – for working with non-government stakeholders (e.g. community groups, industry/business, members of the public) 11
No 69
Not sure 8
Question 67b. To what extent do you agree that the use of social media and networking tools helped you to more effectively carry out your work:
  Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. Only respondents who answered 'Yes – for working with government stakeholders' to question 67a were asked question 67bi, and only respondents who answered 'Yes – for working with non-government stakeholders' to question 67a were asked question 67bii. The percentage of relevant respondents who did not answer this question in 2011 was: i – 1.1%, ii – 2.5%.
i. ...with government stakeholders? (e.g. within your agency or with other Commonwealth, state or local government agencies) 2009
2010
2011 26 49 20 3 1 2
ii. ...with non-government stakeholders? (e.g. community groups, industry/business, members of the public) 2009
2010
2011 37 48 12 2 1 1
Question 68. Does your agency provide guidance on ethical considerations in using online social media and networking tools?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question in 2011 was 8.4%. Respondents were able to provide more than one answer to this question.
Yes – for work use 48
Yes – for personal or home use 25
No 13
Not sure 29

M. Interactions with government

Question 69a. (EL and SES respondents only) In the past 12 months, have you had direct contact with any of the following?
2009 % 2010 % 2011 %
Note: The percentage of respondents who did not answer this question was 4.2% in 2009, 8.2% in 2010 and 6.2% in 2011. Results are only shown for EL and SES respondents to allow comparison with previous years.
Both Ministers and Ministerial advisers 16 14 14
Ministers only 1 1 1
Ministerial advisers only 17 17 18
Neither Ministers nor Ministerial advisers 66 68 68
Question 69b. (EL and SES respondents only) In the past 12 months, have you faced a challenge in balancing the need to be apolitical, impartial and professional; to be responsive to the Government; and to be openly accountable (as per the APS Values) in dealing with Ministers and/or Ministers’ offices?
2009 % 2010 % 2011 %
Note: Repondents who answered 'Neither Ministers nor Ministerial advisers' to question 69a were not asked this question. The percentage of relevant respondents who did not answer this question was 0.7% in 2009, 0.0% in 2010 and 0.4% in 2011. Results are only shown for EL and SES respondents to allow comparison with previous years.
Yes 24 31 35
No 74 66 63
Not sure 3 3 2
Question 70. (EL and SES respondents only) Please rate your level of familiarity with the following documents which guide interactions with government:
Familiar with % Heard of but not familiar with % Not heard of % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 4.2%, b – 3.9%, c – 3.9%, d  – 3.9%. The percentage of respondents who did not answer this question in 2010 was: a – 8.1%, b – 8.1%, c – 8.2%, d  – 8.2%. The percentage of respondents who did not answer this question in 2011 was: a – 5.8%, b – 5.8%, c – 6.0%, d  – 6.0%. In 2011 there was a slight change to the wording of this question. Results are only shown for EL and SES respondents to allow comparison with previous years.
a. Standards of Ministerial Ethics (December 2007) 2009 11 47 40 2
2010 6 42 50 2
2011 9 39 49 3
b. Register of Lobbyists (May 2008) 2009 11 39 49 1
2010 9 42 48 1
2011 8 39 50 3
c. Lobbying Code of Conduct (May 2008) 2009 10 37 51 2
2010 7 36 55 1
2011 7 34 55 3
d. Code of Conduct for Ministerial Staff (July 2008) 2009 11 49 38 1
2010 9 45 44 2
2011 10 40 46 4

N. Agency culture

Question 71. Please rate your level of agreement with the following statements:
  Strongly agree % Agree % Neither agree nor disagree % Disagree % Strongly disagree % Not sure %
Note: The percentage of respondents who did not answer this question in 2009 was: a – 9.2%, b – 9.1%, c – 9.3%, d  – 9.3%, e – 9.5%, f – 9.3%, g – 9.3%, h – 9.9%. The percentage of respondents who did not answer this question in 2010 was: a – 9.8%, b – 9.7%, c – 9.9%, d  – 10.1%, e – 9.7%, f – 9.7%, g – 9.8%, h – 10.1%, i – 10.1%. The percentage of respondents who did not answer this question in 2011 was: a – 7.6%, b – 7.7%, c – 7.7%, d  – 8.0%, e – 7.7%, f – 8.1%, g – 7.9%, h – 7.9%, i – 8.2%.
a. My workplace culture supports people to achieve a good work/life balance. 2009 14 56 18 9 2 0
2010 12 55 18 12 3 0
2011 13 54 18 12 3 1
b. My input is adequately sought and considered about decisions that directly affect me. 2009 9 49 21 18 4 0
2010 7 44 27 16 6 0
2011 8 44 25 18 4 1
c. My agency actively encourages ethical behaviour by all of its employees. 2009 27 58 11 3 1 0
2010 24 59 12 4 1 1
2011 26 58 11 3 1 1
d. Senior managers in my agency lead by example in ethical behaviour. 2009 15 47 27 8 3 0
2010 13 46 24 10 4 4
2011 14 44 24 8 3 6
e. Recruitment and promotion decisions in my agency are fair. 2009 8 35 33 17 7 0
2010 6 33 30 18 9 4
2011 7 34 29 17 8 5
f. I have confidence in the processes that my agency uses to resolve employee grievances. 2009 6 38 36 15 5 0
2010 5 34 29 17 7 8
2011 6 33 31 14 6 11
g. My agency is committed to creating a diverse workforce (for example gender, age, cultural background, disability status, Indigenous status). 2009 14 52 29 4 1 0
2010 14 55 21 5 2 3
2011 14 54 21 5 2 4
h. My supervisor is effective in managing people. 2009 21 49 17 9 5 0
2010 18 48 17 11 5 1
2011 19 48 16 10 5 1
i. My agency acted on concerns identified by last year's State of the Service survey. 2009
2010 3 16 27 5 3 46
2011 4 18 19 5 3 51