Go to top of page

Statistical data - New South Wales

A. About you

Question 1. What is your age?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.6% and APS-wide was 0.3%.
< 25 years 3 ‡ 5
25 – 34 years 21 23
35 – 44 years 27 27
45 – 54 years 33 32
> 54 years 15 14
Question 2. What is your sex?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.0%.
Female 59 58
Male 41 42
Question 3. Agency size (Which Australian Public Service (APS) agency do you work for?)
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.0%.
Small (100 – 250 employees) 1 ‡ 2
Medium (251 – 1000 employees) 8 ‡ 10
Large (over 1000 employees) 90 ‡ 88
Question 4. Where is your workplace?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.0%.
Australian Capital Territory 0 ‡ 39
New South Wales 100 ‡ 18
Victoria 0 ‡ 16
Queensland 0 ‡ 11
South Australia 0 ‡ 6
Western Australia 0 ‡ 5
Tasmania 0 ‡ 3
Northern Territory 0 ‡ 2
Outside Australia 0 ‡ 1
Question 5. What is your substantive classification level?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.0%.
APS 1 – 6 (or equivalent) 84 ‡ 73
Executive Level 1 – 2 (or equivalent) 15 ‡ 25
Senior Executive Service (or equivalent) 1 ‡ 2
Question 6. What is your total length of service in the APS? [Please include all periods of service in the APS.]
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.1% and APS-wide was 0.1%.
Less than 1 year 5 6
1 to less than 5 years 26 25
5 to less than 10 years 22 23
10 to less than 15 years 17 15
15 to less than 20 years 8 9
20 years or more 22 22
Question 7. What is your employment category?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.4% and APS-wide was 0.4%.
Ongoing 93 ‡ 95
Non-ongoing 6 ‡ 5
Not sure 1 † 0
Question 8a. Do you identify yourself as an Indigenous Australian?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.2% and APS-wide was 0.2%.
Yes 3 3
No 97 97
Question 8b. Are you identified as an Indigenous Australian in your agency's human resource information system (i.e. have you informed your agency)?
NSW % APS %
Note: Respondents who answered 'No' to question 8a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 1.6% and APS-wide was 3.2%.
Yes 68 ‡ 75
No – I chose not to inform 7 ‡ 9
No – I have never been asked for this information 10 ‡ 8
No – For another reason 4 ‡ 5
Not sure 10 ‡ 3
Question 9a. Do you have an ongoing disability?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.1% and APS-wide was 0.2%.
Yes 6 6
No 94 94
Question 9b. Is your ongoing disability recorded on your agency's human resource information system (i.e. have you informed your agency that you have a disability)?
NSW % APS %
Note: Respondents who answered 'No' to question 9a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 2.5% and APS-wide was 1.7%.
Yes 48 50
No – I chose not to inform 16 16
No – I have never been asked for this information 16 † 14
No – For another reason 11 ‡ 8
Not sure 9 ‡ 11
Question 10. Are you of non-English speaking background (NESB)? [For the purpose of this survey, you should indicate ‘yes’ to this question only if you were born overseas and your first language was not English.]
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.6% and APS-wide was 0.5%.
Yes 23 ‡ 15
No 77 ‡ 85
Question 11a. Do you have carer responsibilities?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.1% and APS-wide was 0.1%.
Yes 37 36
No 63 64
Question 11b. For whom do you have carer responsibilities?
NSW % APS %
Note: Respondents who answered 'No' to question 11a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
Child(ren) – under 5 years 28 30
Child(ren) – 5 to 16 years 51 ‡ 55
Child(ren) – over 16 years 20 19
Parent(s) 20 ‡ 16
Other relative(s) (not including parents or children) 5 ‡ 4
Partner 8 9
Other 3 ‡ 2
Question 12. What is your highest completed qualification?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 0.1% and APS-wide was 0.3%.
Less than Year 12 or equivalent 16 ‡ 11
Year 12 or equivalent (HSC/Leaving certificate) 18 † 20
Vocational qualification 11 † 10
Associate diploma 9 8
Undergraduate diploma 4 4
Bachelor degree (including with Honours) 25 26
Postgraduate diploma (includes Graduate certificate) 8 ‡ 9
Master's degree 8 9
Doctorate 1 ‡ 2
Question 13. In which languages do you have a sufficient degree of competence for work-related tasks?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 2.4% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
English 95 † 96
Arabic 1 ‡ 0
Cantonese 2 ‡ 1
Croatian 0 1
Dutch 0 0
French 2 2
German 1 ‡ 1
Greek 1 1
Hindi 2 ‡ 1
Indonesian 1 1
Italian 1 1
Japanese 0 0
Korean 0 0
Macedonian 1 0
Maltese 0 0
Mandarin 1 1
Polish 0 0
Russian 0 0
Serbian 1 0
Spanish 2 1
Tagalog (Filipino) 1 ‡ 1
Turkish 0 0
Vietnamese 1 1
Other 4 ‡ 3

B. General impressions

Question 14. Please rate your level of agreement with the following statements regarding your current job:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 0.6%, b – 0.8%, c – 0.5%, d  – 0.7%, e – 0.6%, f – 0.9%, g – 0.9%, h – 0.7%, i – 0.6%, j – 1.3%, k – 1.2%, l – 1.3%, m – 1.5%, n – 1.4%, o – 1.4%, p – 1.1%, q – 1.3%. The percentage of respondents who did not answer this question APS-wide was: a – 0.3%, b – 0.5%, c – 0.5%, d  – 0.4%, e – 0.4%, f – 0.4%, g – 0.6%, h – 0.4%, i – 0.4%, j – 0.6%, k – 0.7%, l – 0.8%, m – 0.9%, n – 0.6%, o – 0.7%, p – 0.6%, q – 1.0%.
a. I enjoy the work in my current job. NSW 77 13 10 0
APS 77 13 9 0
b. When needed, I am willing to put in the extra effort to get a job done. NSW 96 ‡ 2 † 1 0
APS 97 2 1 0
c. My job allows me to utilise my skills, knowledge and abilities. NSW 73 13 13 0
APS 74 13 12 0
d. My work has become a fundamental part of who I am. NSW 55 25 † 20 0
APS 53 27 20 0
e. Overall, I am satisfied with my job. NSW 70 16 14 0
APS 69 16 15 0
f. My current job will help my career aspirations. NSW 45 † 30 23 1
APS 47 30 22 1
g. My job gives me a feeling of personal accomplishment. NSW 64 21 15 0
APS 65 20 15 0
h. I receive adequate recognition for my work contributions and accomplishments. NSW 49 ‡ 26 † 25 0
APS 52 23 24 0
i. I receive adequate feedback on my performance to enable me to deliver required results. NSW 61 21 18 0
APS 62 21 17 0
j. I am satisfied with the recognition I receive for doing a good job. NSW 49 ‡ 26 25 0
APS 52 24 24 0
k. I am fairly remunerated (e.g. salary, superannuation) for the work that I do. NSW 55 ‡ 19 † 26 ‡ 0
APS 60 17 22 0
l. I frequently try to help others who have heavy workloads. NSW 82 15 3 0
APS 83 14 3 0
m. I would be more productive if there was less 'red tape' (e.g. regulatory or administrative processes). NSW 66 25 7 † 1
APS 65 25 9 1
n. I volunteer to do things that are not required in order to help my agency. NSW 69 23 7 1
APS 69 23 8 1
o. I make suggestions to improve my work area. NSW 88 11 1 0
APS 88 10 2 0
p. I give up personal time for the sake of my work, even when I may not receive recognition for doing so. NSW 60 ‡ 22 ‡ 18 0
APS 65 18 16 0
q. I understand my responsibilities in relation to creating and maintaining records. NSW 96 ‡ 3 † 1 0
APS 94 4 2 0
Question 15. Please rate your level of agreement with the following statements regarding your immediate work group:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 1.3%, b – 1.6%, c – 1.3%, d  – 1.3%, e – 1.3%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.1%, c – 1.0%, d  – 1.0%, e – 1.0%.
a. The people in my work group feel they are valued for their contribution. NSW 45 ‡ 26 † 26 4
APS 49 24 24 3
b. The people in my work group cooperate to get the job done. NSW 84 10 6 1
APS 85 9 5 1
c. The people in my work group share job knowledge with each other. NSW 85 9 6 0
APS 85 9 6 0
d. The people in my work group are honest, open and transparent in their dealings. NSW 75 14 9 1
APS 77 14 8 1
e. The people in my work group resolve conflict quickly when it arises. NSW 63 22 12 2
APS 63 22 13 2
Question 16. Please rate your level of agreement with the following statements regarding your immediate supervisor.
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 1.2%, b – 1.2%, c – 1.5%, d  – 1.4%. The percentage of respondents who did not answer this question APS-wide was: a – 0.8%, b – 0.9%, c – 0.9%, d  – 0.9%.
a. My supervisor encourages me to build the capabilities and/or skills required for new job roles. NSW 67 18 15 1
APS 68 18 14 1
b. My supervisor appropriately deals with employees that perform poorly. NSW 46 ‡ 27 20 7
APS 43 28 22 8
c. My supervisor demonstrates honesty and integrity. NSW 78 14 8 1
APS 79 13 8 1
d. My supervisor works effectively and sensitively with people from diverse backgrounds. NSW 74 16 7 3
APS 74 16 6 3
Question 17. Please rate your level of agreement with the following statements regarding the senior leadership group (i.e. the Senior Executive Service [SES]) in your agency:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 2.1%, b – 2.2%, c – 2.2%, d  – 1.8%, e – 1.8%. The percentage of respondents who did not answer this question APS-wide was: a – 1.2%, b – 1.4%, c – 1.5%, d  – 1.2%, e – 1.2%.
a. In my agency, the leadership is of a high quality. NSW 43 † 28 25 4 ‡
APS 45 28 24 3
b. My agency is well managed. NSW 42 29 28 2
APS 42 29 26 2
c. In my agency, communication between senior leaders and other employees is effective. NSW 35 29 34 3
APS 35 28 35 2
d. In my agency, senior leaders engage with staff on how to respond to future challenges. NSW 38 29 30 3
APS 39 28 31 2
e. In my agency, the most senior leaders are sufficiently visible (e.g. can be seen in action). NSW 39 25 33 2
APS 40 24 34 2
Question 18. Please rate your level of agreement with the following statements regarding aspects of your agency’s working environment:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 1.3%, b – 1.8%, c – 1.6%, d  – 1.6%, e – 1.9%, f – 1.9%, g – 2.1%, h – 2.1%, i – 2.1%, j – 2.1%, k – 2.4%, l – 2.2%, m – 2.4%, n – 2.1%, o – 2.1%, p – 2.7%, q – 2.3%, r – 2.7%, s – 2.4%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.6%, c – 1.2%, d  – 1.3%, e – 1.3%, f – 1.2%, g – 1.3%, h – 1.4%, i – 1.3%, j – 1.4%, k – 1.7%, l – 1.5%, m – 1.6%, n – 1.5%, o – 1.5%, p – 1.8%, q – 1.5%, r – 1.6%, s – 1.6%.
a. My agency is a good place to work. NSW 75 16 9 0
APS 75 16 8 0
b. In general, employees in my agency effectively manage conflicts of interest. NSW 69 ‡ 19 8 4 ‡
APS 66 20 8 6
c. In general, employees in my agency appropriately assess risk. NSW 70 ‡ 19 ‡ 8 ‡ 3 †
APS 65 21 10 4
d. Employees in my agency feel they are valued for their contribution. NSW 36 ‡ 32 30 ‡ 3 †
APS 39 32 26 4
e. My agency places a high priority on the learning and development of employees. NSW 51 24 25 1
APS 51 24 24 1
f. My agency operates with a high level of integrity. NSW 72 19 9 1 †
APS 71 20 8 1
g. My agency deals with underperformance effectively. NSW 26 ‡ 33 † 34 ‡ 6
APS 23 31 40 7
h. Working at my agency is important to the way that I think of myself as a person. NSW 51 ‡ 29 19 ‡ 1
APS 48 29 22 1
i. When someone praises the accomplishments of my agency, it feels like a personal compliment to me. NSW 50 ‡ 31 18 ‡ 1
APS 45 33 21 1
j. When I talk about my agency, I usually say "we" rather than "they". NSW 67 19 13 1
APS 68 19 13 1
k. My agency routinely applies merit in decisions regarding engagement and promotion. NSW 39 ‡ 26 † 29 ‡ 5
APS 44 24 25 6
l. My workplace provides realistic performance expectations. NSW 55 ‡ 21 22 ‡ 1
APS 58 21 20 1
m. My workplace provides opportunities to increase knowledge and/or experience in my job. NSW 60 ‡ 20 19 ‡ 1
APS 63 19 17 1
n. My workplace provides access to effective learning and development. NSW 58 ‡ 21 21 † 0
APS 61 20 19 1
o. My workplace provides good working relationships with my manager and colleagues. NSW 69 ‡ 17 13 ‡ 1
APS 71 17 11 1
p. Overall, my agency has sound governance processes for effective decision making. NSW 58 25 14 3
APS 57 25 15 4
q. Change is managed well in my agency. NSW 39 30 29 ‡ 2
APS 37 29 32 2
r. My workplace is good for my health and wellbeing. NSW 46 30 22 1
APS 45 31 22 1
s. Overall, I am satisfied with my agency. NSW 63 20 16 1
APS 64 20 15 1
Question 19. Please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 2.3%, b – 2.4%, c – 2.2%, d  – 2.2%, e – 2.3%, f – 2.3%, g – 2.6%, h – 2.1%, i – 2.6%. The percentage of respondents who did not answer this question APS-wide was: a – 1.4%, b – 1.5%, c – 1.4%, d  – 1.4%, e – 1.4%, f – 1.5%, g – 1.5%, h – 1.4%, i – 1.6%.
a. I am proud to work in my current agency. NSW 68 24 7 0
APS 67 24 8 1
b. I would recommend my current agency as a good place to work. NSW 65 21 13 1
APS 64 21 14 1
c. I am satisfied with the opportunities for career progression in my current agency. NSW 36 ‡ 25 38 ‡ 1
APS 40 25 34 1
d. I feel a strong personal attachment to my agency. NSW 46 32 22 1
APS 46 32 22 0
e. My agency inspires me to do the best in my job. NSW 48 31 20 1 †
APS 47 33 19 0
f. My agency motivates me to help it achieve its objectives. NSW 48 29 ‡ 22 1
APS 47 32 21 0
g. I am proud to work in the APS. NSW 74 20 5 1
APS 73 21 5 1
h. I would recommend the APS as a good place to work. NSW 77 16 6 ‡ 1
APS 79 15 5 1
i. I am satisfied with the opportunities for career progression in the APS. NSW 44 ‡ 28 ‡ 26 ‡ 2
APS 52 25 21 2
Question 20. If asked to choose, which would you say you primarily consider yourself to be?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 4.0% and APS-wide was 3.3%.
An APS employee 45 44
An employee of your agency 55 56

C. Job satisfaction

Question 21. Please indicate your level of satisfaction with each of the following workplace attributes in your current job:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 4.1%, b – 4.3%, c – 4.4%, d  – 4.2%, e – 3.9%, f – 4.0%, g – 4.1%, h – 3.9%, i – 4.1%, j – 90.7%. The percentage of respondents who did not answer this question APS-wide was: a – 3.1%, b – 3.2%, c – 3.2%, d  – 3.1%, e – 3.1%, f – 3.1%, g – 3.1%, h – 3.1%, i – 3.2%, j – 90.3%.
a. Regular feedback/recognition for effort NSW 52 † 25 22 0
APS 54 25 21 0
b. Chance to be innovative NSW 49 ‡ 29 22 1
APS 52 27 20 0
c. Opportunities to utilise my skills NSW 61 ‡ 18 20 ‡ 0
APS 64 18 18 0
d. Opportunities to develop my skills NSW 54 ‡ 23 23 ‡ 0
APS 57 22 20 0
e. Good working relationships NSW 79 14 6 0
APS 80 13 7 0
f. Remuneration package (e.g. salary, superannuation) NSW 56 ‡ 20 23 ‡ 0
APS 59 20 21 1
g. Interesting work provided NSW 61 ‡ 21 † 18 ‡ 0
APS 66 20 14 0
h. Flexible working arrangements NSW 80 10 10 0
APS 80 11 9 0
i. Good manager NSW 72 15 13 0 ‡
APS 72 14 13 1
j. Other NSW 25 ‡ 19 28 28 ‡
APS 21 20 27 32

D. Health and wellbeing

Question 22. On what basis are you employed?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 3.6% and APS-wide was 2.8%.
Full-time basis 83 ‡ 86
Part-time basis 15 ‡ 13
Casual basis 2 ‡ 1
Not sure 0 0
Question 23. How many hours are you usually expected to work in a fortnight in your current job?
NSW % APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 1.8% and APS-wide was 1.8%.
75 hours or less 54 ‡ 43
More than 75 hours to less than 80 hours 31 ‡ 36
80 to less than 90 hours 10 ‡ 13
90 to less than 100 hours 3 ‡ 4
100 to less than 120 hours 1 ‡ 2
120 to less than 150 hours 0 † 1
150 hours or more 1 ‡ 0
Not applicable (e.g. graduated return to work) 0 0
Question 24. In the last fortnight, how many hours did you work in your current job?
NSW % APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 1.3% and APS-wide was 1.4%.
75 hours or less 38 ‡ 33
More than 75 hours to less than 80 hours 33 34
80 to less than 90 hours 19 19
90 to less than 100 hours 6 6
100 to less than 120 hours 2 ‡ 4
120 to less than 150 hours 1 1
150 hours or more 0 † 0
Not applicable (e.g. graduated return to work, on leave for whole fortnight) 1 † 2
Question 25. Considering your work and life priorities, how satisfied are you with the work-life balance in your current job?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 4.1% and APS-wide was 3.3%.
Satisfied 72 † 70
Neither satisfied nor dissatisfied 15 16
Dissatisfied 13 13
Question 26. In the last fortnight, how many days did you take of the following types of unplanned leave? [Please exclude annual leave, long service leave, adoption leave, purchased leave, parental leave, flex leave, jury duty, emergency services duty.]
Leave type None % One day or less % More than 1 day to 2 days % More than 2 days to 5 days % More than 5 days %
Note: The percentage of respondents who did not answer this question in NSW was: a – 20.1%, b – 29.8%, c – 35.5%, d  – 33.9%, e – 35.9%. The percentage of respondents who did not answer this question APS-wide was: a – 19.7%, b – 28.7%, c – 34.1%, d  – 32.3%, e – 34.3%. The response categories shown were coded from free-text responses provided for the number of days leave taken in each category.
a. Sick (due to personal illness, injury or to undergo an unplanned or planned medical procedure, whether paid or unpaid, regardless of duration) NSW 74 16 6 3 1
APS 74 15 6 4 1
b. Carer's (to provide care or support for a member of your immediate family or household, whether paid or unpaid, regardless of duration) NSW 88 9 ‡ 2 1 † 0
APS 89 8 2 1 0
c. Compensation (resulting from work-related personal injury/disease and accepted by Comcare, excludes time spent on rehabilitation programs where they take place at the workplace in paid employment) NSW 99 0 0 0 0
APS 99 0 0 0 0
d. Miscellaneous/other (taken in the event of an unexpected emergency, whether paid or unpaid, regardless of duration) NSW 95 3 1 1 0
APS 95 4 1 0 0
e. Unauthorised (not supported or approved by management, whether paid or unpaid, regardless of duration) NSW 100 0 0 0 0
APS 100 0 0 0 0
Question 27. Does your agency offer health and wellbeing programs to employees on the following issues:
  Yes % No % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 4.8%, b – 5.4%, c – 6.2%, d  – 6.0%, e – 6.2%, f – 5.4%, g – 5.7%, h – 85.7%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.9%, c – 4.5%, d  – 4.5%, e – 4.4%, f – 4.1%, g – 4.2%, h – 84.8%.
a. General lifestyle/health/fitness (e.g. counselling or periodic assessments) NSW 58 21 21
APS 60 19 21
b. Ergonomics (e.g. workstation assessments) NSW 80 ‡ 9 ‡ 11 †
APS 84 6 9
c. Smoking NSW 20 ‡ 30 ‡ 49
APS 24 27 49
d. Alcohol use NSW 14 34 ‡ 52 ‡
APS 14 30 55
e. Diet NSW 21 35 ‡ 44 ‡
APS 21 31 47
f. Exercise NSW 39 29 ‡ 31 ‡
APS 39 26 34
g. Mental health NSW 45 23 ‡ 33
APS 45 20 35
h. Other NSW 23 22 ‡ 55 ‡
APS 21 18 61
Question 28. In the last 12 months, how frequently have you accessed any available health and wellbeing programs:
  Always % Often % Sometimes % Rarely % Never % Not applicable %
Note: The percentage of respondents who did not answer this question in NSW was: a – 5.4%, b – 5.5%, c – 6.2%, d  – 6.4%, e – 6.4%, f – 5.8%, g – 6.1%, h – 73.9%. The percentage of respondents who did not answer this question APS-wide was: a – 4.3%, b – 4.4%, c – 4.8%, d  – 4.9%, e – 4.8%, f – 4.4%, g – 4.7%, h – 70.5%.
a. General lifestyle/health/ fitness (e.g. counselling or periodic assessments) NSW 3 3 9 11 ‡ 57 ‡ 17
APS 3 3 10 9 60 16
b. Ergonomics (e.g. workstation assessments) NSW 2 4 ‡ 17 18 48 ‡ 11 ‡
APS 3 3 15 17 53 9
c. Smoking NSW 0 0 1 2 ‡ 69 28
APS 0 0 1 1 70 28
d. Alcohol use NSW 0 0 1 2 † 70 27
APS 0 0 0 1 70 28
e. Diet NSW 0 0 3 4 ‡ 69 24
APS 0 1 2 2 70 25
f. Exercise NSW 1 3 6 5 ‡ 63 21
APS 2 3 6 4 65 20
g. Mental health NSW 0 1 4 6 ‡ 67 21
APS 1 1 4 5 69 21
h. Other NSW 1 ‡ 1 † 1 ‡ 5 ‡ 61 31
APS 3 1 3 2 60 31
Question 29. In the last 12 months, how effective have you found the health and wellbeing programs you have accessed:
  Highly effective % Somewhat effective % Not effective %
Note: Respondents who answered 'Never' or 'Not Applicable' to a sub-question of question 28 were not asked the relevant sub-question in question 29. The percentage of relevant respondents who did not answer this question in NSW was: a – 9.5%, b – 6.2%, c – 30.5%, d  – 31.7%, e – 14.0%, f – 7.1%, g – 11.3%, h – 22.8%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.8%, b – 5.1%, c – 30.7%, d  – 33.2%, e – 13.1%, f – 7.3%, g – 8.4%, h – 11.9%.
a. General lifestyle/health/fitness (e.g. counselling or periodic assessments) NSW 29 ‡ 59 ‡ 11 ‡
APS 26 64 9
b. Ergonomics (e.g. workstation assessments) NSW 37 55 9 ‡
APS 38 55 7
c. Smoking NSW 3 ‡ 57 40 ‡
APS 15 60 25
d. Alcohol use NSW 10 ‡ 63 27 ‡
APS 16 62 23
e. Diet NSW 20 67 14 ‡
APS 21 69 10
f. Exercise NSW 34 † 59 6 ‡
APS 37 58 5
g. Mental health NSW 26 65 10 ‡
APS 27 62 11
h. Other NSW 35 ‡ 52 ‡ 13 ‡
APS 52 40 8
Question 30. Based on your experience in your current job, please respond to the following statements:
  Always / Often % Sometimes % Rarely / Never %
Note: The percentage of respondents who did not answer this question in NSW was: a – 5.2%, b – 5.0%, c – 5.2%, d  – 5.0%, e – 4.9%, f – 5.0%, g – 5.5%, h – 5.2%, i – 5.2%, j – 4.6%, k – 5.2%, l – 4.9%, m – 4.6%, n – 4.6%, o – 4.7%, p – 5.1%, q – 5.0%, r – 5.2%, s – 4.7%, t – 5.0%, u – 4.6%, v – 4.7%, w – 4.7%, x – 4.7%, y – 4.7%, z – 4.7%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.8%, c – 3.9%, d  – 3.8%, e – 3.5%, f – 3.6%, g – 3.7%, h – 3.6%, i – 3.7%, j – 3.6%, k – 4.2%, l – 3.7%, m – 3.6%, n – 3.6%, o – 3.6%, p – 3.8%, q – 3.8%, r – 4.0%, s – 3.5%, t – 3.6%, u – 3.6%, v – 3.5%, w – 3.5%, x – 3.5%, y – 3.6%, z – 3.7%.
a. I am pressured to work long hours. NSW 9 ‡ 24 ‡ 67 ‡
APS 11 28 61
b. I have to work very fast. NSW 38 43 † 19
APS 37 45 17
c. I have to work very intensively. NSW 44 40 16
APS 44 41 15
d. I have unrealistic time pressures. NSW 20 ‡ 37 43
APS 23 36 42
e. I can decide when to take a break. NSW 68 ‡ 18 14 ‡
APS 73 17 10
f. I have a say in my own work speed. NSW 48 ‡ 33 ‡ 19 ‡
APS 52 31 17
g. I have a choice in deciding what I do at work. NSW 28 ‡ 30 ‡ 41 ‡
APS 32 35 33
h. I have a choice in deciding how I do my work. NSW 46 ‡ 27 27 ‡
APS 53 27 19
i. I can rely on my supervisor to help me out with a work problem. NSW 64 † 23 13 †
APS 66 22 12
j. I can talk to my supervisor about something that has upset or annoyed me about work. NSW 62 24 14
APS 63 23 14
k. I am supported through emotionally demanding work. NSW 48 30 22
APS 49 30 22
l. My supervisor encourages me. NSW 56 † 29 † 15
APS 58 27 15
m. If work gets difficult, my colleagues will help me. NSW 66 27 7
APS 67 26 8
n. I get help and support I need from colleagues. NSW 67 27 6
APS 68 25 7
o. I get the respect I deserve from my colleagues. NSW 74 20 6
APS 75 20 5
p. My colleagues are willing to listen to my work-related problems. NSW 71 23 6
APS 73 22 5
q. There is friction or anger between colleagues. NSW 10 32 58
APS 11 31 59
r. I am subject to unkind words or behaviour. NSW 4 14 82
APS 4 13 83
s. I am subject to bullying at work. NSW 3 11 86
APS 2 11 87
t. Relationships at work are strained. NSW 6 28 66
APS 6 26 68
u. I am clear what is expected of me at work. NSW 82 ‡ 10 ‡ 8 ‡
APS 77 12 10
v. I know how to go about getting my job done. NSW 94 5 1
APS 94 6 1
w. I am clear what my duties and responsibilities are. NSW 90 ‡ 7 ‡ 3
APS 88 9 3
x. Staff are consulted about change at work. NSW 47 31 ‡ 21 †
APS 46 34 20
y. I have sufficient opportunities to question managers about change. NSW 46 30 25 ‡
APS 47 31 22
z. When changes are made, I am clear how they will work out in practice. NSW 40 38 ‡ 22
APS 38 41 21

E. Recruitment and retention

Question 31a. In the last 12 months, have you applied for a job in the APS?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 4.9% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
Yes, in my agency 36 † 38
Yes, in another APS agency 10 ‡ 14
No 57 ‡ 54
Not sure 0 0
Question 31b. Based on your most recent experience in applying for a job in the APS, what was the outcome of the process?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 32i were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.4% and APS-wide was 0.2%.
I was offered the job 32 ‡ 38
I was not offered the job 43 ‡ 37
I withdrew my application 2 2
Availability of the job was withdrawn 2 † 2
The process is not yet complete 19 ‡ 16
Other 3 ‡ 4
Question 31c. Based on your most recent experience in applying for a job in the APS, approximately how long did it take from when you submitted your application to you being offered the job, or to being advised that you were not a successful applicant?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.2% and APS-wide was 0.4%.
I was not advised (e.g. the agency where I applied had a policy of only contacting candidates who were shortlisted) 3 ‡ 2
1 month or less 22 23
1 to less than 2 months 23 24
2 to less than 3 months 18 ‡ 21
3 to less than 4 months 16 ‡ 13
4 months to less than 9 months 15 14
9 months to less than 18 months 3 3
18 months or more 0 0
Question 31d. Based on your most recent experience in applying for a job in the APS, please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of respondents who did not answer this question in NSW was: i – 0.2%, ii – 0.6%, iii – 0.3%, iv – 0.4%, v – 0.4%, vi – 0.2%, vii – 0.4%, viii – 0.4%. The percentage of respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.6%, iii – 0.5%, iv – 0.6%, v – 0.4%, vi – 0.6%, vii – 0.6%, viii – 0.7%.
i. I found the process overly demanding. NSW 46 ‡ 24 30 ‡ 0
APS 41 26 33 0
ii. I found the process difficult to understand. NSW 24 ‡ 25 50 ‡ 1
APS 19 25 56 0
iii. I thought the process took far too long to complete. NSW 60 ‡ 17 ‡ 23 ‡ 0
APS 53 19 28 1
iv. I believe that the process was transparent. NSW 39 ‡ 27 34 ‡ 0 ‡
APS 43 27 29 1
v. I believe that the process was conducted efficiently (e.g. streamlined processes). NSW 34 ‡ 32 33 ‡ 0
APS 39 31 29 1
vi. I believe that the process was fair. NSW 42 ‡ 28 29 ‡ 0 ‡
APS 50 28 21 1
vii. I was provided adequate opportunity to seek feedback on my application, interview and/or other selection method used. NSW 46 ‡ 21 29 ‡ 4
APS 52 21 24 4
viii. I was left with a positive impression of the agency following the selection process. NSW 34 ‡ 31 34 ‡ 1
APS 41 30 28 1
Question 34. Do you intend to leave your agency in the next two years?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 5.4% and APS-wide was 4.2%. Respondents were able to provide more than one answer to this question.
Yes, to retire 6 5
Yes, to pursue a job in another APS agency 13 ‡ 17
Yes, to pursue a job outside the APS 8 9
Yes, to study 0 0
Yes, other 4 5
No 48 ‡ 42
Not sure 24 25
Question 35. Please rate the importance of each of the following in making your decision to leave your agency in the next two years:
  Very important % Somewhat important % Not important % Not sure % Not applicable %
Note: Respondents who answered 'Yes, to retire', 'Yes, to study', 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was: a – 3.8%, b – 3.2%, c – 1.8%, d  – 2.3%, e – 2.1%, f – 1.6%, g – 1.4%, h – 1.1%, i – 1.7%, j – 2.1%, k – 85.6%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 3.1%, b – 2.6%, c – 2.1%, d  – 2.3%, e – 2.1%, f – 1.7%, g – 2.0%, h – 1.9%, i – 2.1%, j – 2.2%, k – 82.2%.
a. My desire to relocate NSW 19 ‡ 18 39 4 ‡ 19
APS 17 19 41 2 20
b. My desire to gain further experience NSW 55 ‡ 30 ‡ 7 ‡ 2 ‡ 5
APS 50 33 11 1 6
c. My desire to try a different type of work or seeking a career change NSW 47 ‡ 35 11 ‡ 1 6
APS 43 35 16 1 6
d. My interests do not match the responsibilities of my current job NSW 34 ‡ 24 ‡ 22 3 ‡ 17
APS 29 29 23 2 18
e. The lack of opportunity to work on innovative or 'leading edge' projects in my current job NSW 39 ‡ 28 20 ‡ 2 12 ‡
APS 33 29 23 1 14
f. The lack of future career opportunities in my current agency NSW 68 ‡ 20 ‡ 7 ‡ 1 4 ‡
APS 54 24 13 1 9
g. The lack of recognition in my current agency for doing a good job NSW 37 ‡ 30 21 1 10 ‡
APS 32 31 22 1 14
h. Promotions in my current agency are generally not based on fair and transparent recruitment processes NSW 40 ‡ 19 ‡ 16 ‡ 8 ‡ 17 ‡
APS 30 22 20 7 21
i. Senior leadership in my current agency is of a poor quality NSW 36 ‡ 23 ‡ 19 ‡ 6 ‡ 16 †
APS 32 26 21 4 18
j. My current remuneration package NSW 33 ‡ 38 ‡ 20 ‡ 1 9 ‡
APS 29 31 28 1 11
k. Other NSW 39 3 2 ‡ 19 ‡ 36 ‡
APS 38 3 4 5 50
Question 36a. If you are intending to leave the APS, would you consider returning to work in the APS in the future?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 2.3% and APS-wide was 1.7%.
Yes 44 43
No 10 ‡ 8
Not sure 22 21
Not applicable – I do not intend to leave the APS in the next two years 24 ‡ 28
Question 37. Have you been at your current substantive classification level for at least five years?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 5.2% and APS-wide was 4.0%.
Yes 48 ‡ 45
No 50 ‡ 54
Not sure 2 ‡ 1
Question 38. How has the work at your current classification level over the last five years or more changed in relation to your:
  Increased % Neither increased nor decreased % Decreased % Not sure %
Note: Respondents who answered 'No' or 'Not sure' to question 37 were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was: a – 1.9%, b – 2.2%, c – 1.7%, d  – 1.8%, e – 1.5%, f – 2.2%, g – 1.5%, h – 1.3%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 1.1%, b – 1.5%, c – 1.2%, d  – 1.7%, e – 1.3%, f – 1.3%, g – 1.0%, h – 1.0%.
a. Responsibility for managing staff? NSW 29 51 12 ‡ 8 ‡
APS 31 49 14 6
b. Level of financial delegation? NSW 19 61 7 ‡ 13 ‡
APS 19 60 11 10
c. Size of budget? NSW 15 51 15 18 ‡
APS 17 52 17 15
d. Responsibility for managing sensitive stakeholder relationships? NSW 32 ‡ 46 8 ‡ 14 ‡
APS 38 45 10 8
e. Requirement to deal with a complex working environment? NSW 60 28 5 ‡ 7 ‡
APS 61 29 7 4
f. Level of autonomy or independence? NSW 33 ‡ 42 ‡ 19 † 6 ‡
APS 39 37 21 4
g. Job requirements in terms of skills, knowledge or qualifications? NSW 60 30 6 ‡ 3 ‡
APS 58 32 8 2
h. Workload (e.g. the number or size of tasks to be completed within a given timeframe)? NSW 73 † 20 † 5 ‡ 2
APS 70 22 6 2

F. APS Values and Code of conduct

Question 39. Based on your experience in the workplace, how frequently:
    Always / Often % Sometimes % Rarely / Never % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 5.8%, b – 5.8%, c – 6.2%. The percentage of respondents who did not answer this question APS-wide was: a – 4.8%, b – 4.8%, c – 5.2%.
a. Do colleagues in your immediate work group act in accordance with the APS Values in their everyday work? NSW 90 8 1 † 2 †
APS 90 7 1 1
b. Does your supervisor act in accordance with the APS Values in his or her everyday work? NSW 87 † 8 2 3
APS 89 7 2 2
c. Do senior leaders (i.e. the SES) in your agency act in accordance with the APS Values? NSW 68 † 9 4 ‡ 20 ‡
APS 70 10 3 17
Question 40a. In the last 12 months, did you witness another APS employee engaging in behaviour you saw as serious breach(es) of the Code of Conduct? (e.g. fraud, theft, misusing clients’ personal information, sexual harassment, leaking classified documentation.)
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 5.5% and APS-wide was 4.6%.
Yes 13 † 15
No 83 82
Not sure 4 4
Question 40b. What type of serious misconduct did you witness?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 2.4% and APS-wide was 0.8%. Respondents were able to provide more than one answer to this question.
Access to and misuse of clients' personal information 12 ‡ 9
Leaking of information (other than misuse of clients' personal information) 8 † 7
Improper use of Commonwealth resources (e.g. internet, email, vehicles) 28 30
Wastage of public funds (other than improper use of Commonwealth resources) 14 ‡ 16
Harassment or bullying 70 74
Creation of danger to health, safety or the environment (other than harassment/bullying) 3 ‡ 5
Conflict of interest – in procurement 6 6
Conflict of interest – in program management 3 3
Conflict of interest – in a regulatory or investigatory role 5 ‡ 3
Conflict of interest – other 4 ‡ 6
Theft or fraud 12 ‡ 10
Improper acceptance of gifts or benefits 4 4
Other 13 12
Question 40c. Did you report the serious misconduct?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.1%.
Yes 45 45
No 55 55
Question 40d. Why did you not report the serious misconduct?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'Yes' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 3.2% and APS-wide was 1.0%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace 26 25
It is not my responsibility to report the misconduct 7 ‡ 6
It could affect my career 28 ‡ 34
I did not think any action would be taken 44 ‡ 50
The matter(s) were resolved informally 7 ‡ 13
I did not think the misconduct was serious enough 11 ‡ 8
Other 44 ‡ 39
Question 40e. When you reported the serious misconduct, how satisfied were you with the outcome(s)?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'No' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 2.7% and APS-wide was 0.4%.
Satisfied 38 ‡ 24
Neither satisfied nor dissatisfied 12 12
Dissatisfied 46 ‡ 58
Not applicable – outcome pending 4 ‡ 5
Question 40f. Why were you dissatisfied with the outcome(s) of reporting the serious misconduct?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a, 'No' to question 40c or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 40e were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action 28 ‡ 23
My agency did not take any effective action 57 65
The employee continued to breach the Code 51 49
The employee was transferred or promoted within my agency 20 ‡ 16
The employee resigned and went to another agency before the breach investigation was finalised 3 ‡ 5
The managers accepted the behaviour 56 49
My career has been negatively affected 32 ‡ 26
My working relationships have been negatively affected 40 37
I was not informed of the outcome 34 ‡ 17
Other 19 ‡ 15
Question 41a. During the last 12 months, have you been subjected to harassment or bullying in your workplace?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 5.5% and APS-wide was 4.7%.
Yes 17 18
No 79 79
Not sure 3 3
Question 41b. Did you report the harassment or bullying?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.0%.
Yes 47 ‡ 39
No 53 ‡ 61
Question 41c. Why did you not report the harassment or bullying?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'Yes' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 1.7% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace 45 ‡ 39
I did not have enough evidence 22 20
It could affect my career 42 42
I did not think any action would be taken 52 50
The matter was resolved informally 14 ‡ 11
I did not think the harassment or bullying was serious enough 20 21
Managers accepted the behaviour 33 32
I did not think it was worth the hassle of going through the report process 35 ‡ 32
Other 20 ‡ 23
Question 41d. Was action taken as a result of your report of the harassment or bullying?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'No' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.2%.
Yes, fully 7 ‡ 11
Yes, to some extent 49 49
No 33 31
Not sure 11 ‡ 9
Question 41e. How satisfied were you with the action taken against the harassment or bullying?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b or 'No' or 'Not sure' to question 41d were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.0%.
Satisfied 30 ‡ 34
Neither satisfied nor dissatisfied 20 19
Dissatisfied 43 44
Not applicable – outcome pending 6 ‡ 3
Question 41f. Why were you dissatisfied with the outcome(s) of reporting the harassment or bullying?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b, 'No' or 'Not sure' to question 41d, or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 41e were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.6%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action 21 ‡ 24
My agency did not take any effective action 47 53
The employee continued to harass or bully others 47 53
The employee was transferred or promoted within my agency 23 ‡ 16
The managers accepted the behaviour 30 ‡ 49
My career has been negatively affected 10 ‡ 33
I was not informed of the outcome 18 18
Other 11 ‡ 25

G. Individual performance

Question 42. Do you have a documented performance plan for your current job?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 5.8% and APS-wide was 5.2%.
Yes 86 86
No 14 14
Question 43a. Have you received formal individual performance feedback in your current agency in the last 12 months?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 5.7% and APS-wide was 4.9%.
Yes 88 88
No 12 12
Question 43b. From which sources did you receive formal individual performance feedback in the last 12 months?
NSW % APS %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.9% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Someone more senior (other than your supervisor) 13 ‡ 16
Your supervisor 96 97
Co-worker 7 ‡ 8
Someone more junior than you 3 ‡ 4
Client 2 ‡ 3
Consultant/service provider 1 1
Representative of another APS agency 0 ‡ 1
Minister or ministerial adviser 0 0
Other 2 1
Question 43c. Please rate your level of agreement with the following statements:
    Agree % Neither agree nor disagree % Disagree % Not sure %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was: i – 0.8%, ii – 1.0%, iii – 0.9%, iv – 0.8%, v – 1.4%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.7%, iii – 0.8%, iv – 0.7%, v – 1.0%.
i. The way in which the performance feedback session was conducted provided me with the assistance/guidance I needed. NSW 64 † 23 12 0
APS 67 21 12 0
ii. My most recent performance review will help me improve my performance. NSW 50 33 16 1
APS 50 34 15 1
iii. My learning and development needs were adequately considered as part of the performance feedback discussion. NSW 62 23 14 1
APS 64 22 14 0
iv. My performance feedback discussion included how my performance aligns with the APS Values and Code of Conduct. NSW 64 ‡ 21 13 ‡ 2
APS 60 22 17 2
v. My performance feedback discussion included how my performance aligns with business outcomes. NSW 71 † 18 9 ‡ 2
APS 69 19 11 1
Question 44. Please respond to the following statements regarding your general work performance in your current job:
  Always / Often % Sometimes % Rarely / Never % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in NSW was: a – 6.7%, b – 6.7%, c – 6.8%, d  – 6.7%. The percentage of respondents who did not answer this question APS-wide was: a – 5.6%, b – 5.6%, c – 5.6%, d  – 5.7%.
a. I complete my assigned duties. NSW 99 1 0 0 0
APS 99 1 0 0 0
b. I fulfil the responsibilities set out in my performance plan. NSW 95 † 1 † 0 1 4
APS 93 1 0 1 4
c. I perform the tasks that are expected of me. NSW 99 1 0 0 0
APS 99 1 0 0 0
d. I meet the formal performance requirements of my job. NSW 97 1 0 1 1 ‡
APS 97 1 0 1 1
Question 45. In the last fortnight, please rate your overall job performance (for the days that you worked) on a scale of 1 to 10, where 1 means the worst performance anyone could have at your job and 10 means the performance of a top worker.
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 7.0% and APS-wide was 5.8%.
1 = Worst performance 0 0
2 0 0
3 0 † 0
4 0 ‡ 0
5 1 2
6 3 3
7 14 13
8 39 39
9 26 26
10 = Top performance 15 14
Not Applicable (e.g. on leave for whole fortnight, on graduated return to work) 2 2

H. Learning and development

Question 46a. In the last 12 months, have your learning and development needs been identified and agreed to with your manager?
NSW APS
Note: The percentage of respondents who did not answer this question in NSW was 7.0% and APS-wide was 5.7%.
Yes, fully identified 46 48
Yes, to some extent 35 35
No 14 15
Not sure 5 ‡ 3
Question 47a. Based on your experience in the workplace, please rate your level of satisfaction with:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not applicable %
Note: The percentage of respondents who did not answer this question in NSW was: i – 7.3%, ii – 7.3%, iii – 7.1%, iv – 7.1%, v – 7.4%. The percentage of respondents who did not answer this question APS-wide was: i – 6.1%, ii – 6.2%, iii – 6.2%, iv – 6.2%, v – 6.3%. For sub-question 'ii', off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study or formal in-house programs.
i. ...your own access to learning and development opportunities in your agency? NSW 58 23 19 1
APS 58 23 17 1
ii. ...the quality of formal training and education courses (off-the-job) in your agency? NSW 49 24 21 ‡ 6
APS 51 25 19 5
iii. ...the quality of informal, on-the-job training in your agency? NSW 53 26 19 3
APS 52 27 17 3
iv. ...the quality of coaching or mentoring in your agency? NSW 47 ‡ 26 ‡ 23 4 ‡
APS 42 29 23 6
v. ...the quality of e-learning in your agency? NSW 50 ‡ 29 † 17 4 ‡
APS 44 31 18 7
Question 48. How would you rate the overall effectiveness of the learning and development you have received in the last 12 months (in your current agency only) in helping you improve your performance?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 6.5% and APS-wide was 5.7%.
High 30 30
Moderate 42 41
Low 22 21
Not sure 2 2
Not applicable 5 ‡ 6
Question 49. How much time did you spend in learning and development activities off-the-job during the last 12 months? [Off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study, formal in-house programs and online training.]
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 6.6% and APS-wide was 5.6%.
No time 18 18
1 to 2 days (include part day) 24 26
3 to 5 days 25 27
6 to 10 days 15 14
More than 10 days 12 11
Not sure 6 ‡ 4

I. Leadership

Question 50. What is your immediate supervisor’s current classification level? [If they are acting or temporarily performing at that level, please record their acting level.]
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 8.3% and APS-wide was 6.8%.
APS 1 – 4 (or equivalent) 6 ‡ 4
APS 5 – 6 (or equivalent) 46 ‡ 30
Executive Level 1 (or equivalent) 24 ‡ 28
Executive Level 2 (or equivalent) 18 ‡ 26
Senior Executive Service (or equivalent) 5 ‡ 11
Question 51. Please indicate your level of satisfaction with your immediate supervisor’s actions in the following areas:
Your immediate supervisor:   Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in NSW was: a – 7.6%, b – 7.7%, c – 7.7%, d  – 7.8%, e – 7.8%, f – 87.2%. The percentage of respondents who did not answer this question APS-wide was: a – 6.6%, b – 6.7%, c – 6.6%, d  – 6.8%, e – 6.8%, f – 85.8%.
a. Achieves results (understands how to achieve results and motivates people to deliver them) NSW 73 † 16 ‡ 10 1 0
APS 75 14 10 2 0
b. Cultivates productive working relationships (builds a range of working relationships and enables others to manage these relationships) NSW 71 16 ‡ 11 1 0
APS 72 14 12 1 0
c. Exemplifies personal drive and integrity (acts in accordance with the APS Values and demonstrates fairness) NSW 74 15 10 1 1
APS 76 13 9 1 0
d. Shapes strategic thinking (takes a whole-of-government view in shaping agency’s vision and goals) NSW 65 ‡ 20 10 4 1
APS 67 19 10 3 1
e. Communicates with influence (communicates clearly and confidently and is an interested listener) NSW 70 16 12 1 0
APS 70 16 13 1 0
f. Other NSW 18 10 5 ‡ 7 ‡ 59
APS 18 9 7 5 61
Question 52. Please indicate your level of satisfaction with your immediate supervisor’s knowledge of the following areas:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in NSW was: a – 7.9%, b – 8.0%, c – 8.1%, d  – 8.2%, e – 8.1%, f – 8.2%, g – 8.2%, h – 8.0%, i – 8.3%, j – 8.5%, k – 7.8%, l – 8.2%, m – 8.4%, n – 8.1%, o – 85.7%. The percentage of respondents who did not answer this question APS-wide was: a – 6.8%, b – 6.9%, c – 7.0%, d  – 7.0%, e – 7.0%, f – 7.0%, g – 7.0%, h – 6.9%, i – 7.1%, j – 7.1%, k – 7.1%, l – 7.1%, m – 7.3%, n – 7.1%, o – 85.2%.
a. Policy analysis (uses problem solving and analysis to make policy decisions) NSW 68 ‡ 17 ‡ 6 6 3
APS 71 14 6 6 4
b. Service delivery (leads delivery of customer- focused service) NSW 76 14 6 3 1 ‡
APS 76 13 6 3 2
c. Strategic management (scans environment to better match agency and strategic priorities) NSW 65 ‡ 20 ‡ 8 6 2
APS 68 17 8 6 2
d. Program management (leads team to achieve outcomes) NSW 71 16 9 3 1 ‡
APS 71 15 10 3 2
e. Risk management (considers risks and effectively manages them) NSW 70 17 8 4 1
APS 71 16 8 4 1
f. General analysis (gathers information and uses it to make decisions) NSW 76 14 7 3 0
APS 78 13 6 3 0
g. People management (builds effective and diverse teams to meet agency’s vision and goals) NSW 67 16 15 2 1
APS 66 15 16 2 1
h. Change management (motivates and leads people from current state to desired future state) NSW 64 18 13 4 1
APS 62 19 13 4 1
i. Technology (encourages innovation in using technology to achieve outcomes and goals) NSW 63 22 8 5 1 ‡
APS 64 22 8 4 2
j. Financial/value management (leads development of creative solutions that provide value for money and comply with procurement guidelines) NSW 57 † 22 5 9 7
APS 60 20 5 8 7
k. Business case (leads development of business cases that meet agency and stakeholder requirements) NSW 58 ‡ 20 † 5 11 6
APS 61 18 5 10 6
l. Public service craft (understands processes for achieving outcomes within the Westminster system of parliamentary democracy) NSW 49 ‡ 19 ‡ 4 18 10 ‡
APS 55 17 4 17 8
m. Government savvy (understands political context) NSW 59 ‡ 19 ‡ 4 12 ‡ 5
APS 65 16 4 10 4
n. Specialised (uses and develops others’ professional expertise to make sound decisions) NSW 60 ‡ 19 † 8 10 ‡ 3
APS 66 17 7 8 2
o. Other NSW 20 ‡ 10 4 ‡ 11 ‡ 55 ‡
APS 15 11 3 8 63
Question 53. Please indicate your level of satisfaction with the following personal attributes of your immediate supervisor:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 8.0%, b – 8.1%, c – 8.0%, d  – 8.2%, e – 8.2%, f – 8.5%, g – 8.1%, h – 8.0%, i – 8.2%, j – 8.7%, k – 8.3%, l – 8.1%, m – 8.3%, n – 86.8%. The percentage of respondents who did not answer this question APS-wide was: a – 7.0%, b – 7.1%, c – 7.2%, d  – 7.2%, e – 7.3%, f – 7.3%, g – 7.4%, h – 7.2%, i – 7.3%, j – 7.6%, k – 7.3%, l – 7.3%, m – 7.4%, n – 86.6%.
a. Authentic (is genuine and shows consistency between words and actions) NSW 75 12 12 2
APS 76 11 11 2
b. Agile/adaptable (comfortably adapts in response to the changing environment) NSW 74 14 9 3
APS 75 14 8 2
c. Empathetic (is sensitive to others’ thoughts and feelings) NSW 72 13 13 2
APS 73 14 12 2
d. Resilient (quickly bounces back from setbacks and perseveres when the ‘going gets tough’) NSW 76 13 7 5
APS 77 13 6 4
e. Self-aware (is aware of own strengths and development needs) NSW 69 14 10 7 ‡
APS 69 15 10 6
f. Self-regulating (manages own emotional reactions to stay composed and positive) NSW 73 14 9 3
APS 74 14 9 3
g. Self-motivated (strives to improve, sets challenging goals and is ready to act on opportunities) NSW 76 † 13 8 † 3
APS 78 13 6 3
h. Socially aware (is interested in others’ views and concerns, including those from diverse backgrounds) NSW 73 14 10 2
APS 73 14 10 3
i. Socially skilled (is effective at give and take, and skilled at persuasion where necessary) NSW 72 15 11 3
APS 72 15 11 3
j. Situationally aware (accurately reads environment and knows what shapes views and actions of stakeholders) NSW 70 ‡ 16 † 8 6
APS 72 15 8 5
k. Has willingness/passion/conviction (has courage to stand by decisions and delivers on commitments) NSW 74 ‡ 14 9 ‡ 3
APS 76 14 7 3
l. Is a steward (encourages a shared responsibility to protect, develop and guide the agency) NSW 69 17 8 6
APS 69 17 7 6
m. Ethical (acts, and encourages employees to act, in accordance with the APS Values) NSW 81 12 5 2
APS 82 11 5 2
n. Other NSW 21 ‡ 12 4 † 63 ‡
APS 16 12 3 68
Question 54. (APS/EL respondents only) Overall, do you view the SES leaders in your agency as part of a broader APS-wide leadership cadre/group?
NSW % APS %
Note: SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 10.9% and APS-wide was 9.1%.
Yes, definitely 18 18
Yes, somewhat 37 38
No 22 ‡ 25
Not sure 24 ‡ 19
Question 55. (SES respondents only) Overall, in your view, do you see yourself as part of a broader APS-wide leadership cadre/group?
NSW % APS %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 5.3% and APS-wide was 6.7%.
Yes, definitely 38 45
Yes, somewhat 35 41
No 27 ‡ 14
Not sure 0 0
Question 56a. (EL2/SES respondents only) Please rate your level of agreement with the following statements.
  Agree % Neither agree nor disagree % Disagree % Not applicable %
Note: APS and EL1 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was: i – 3.3%, ii – 3.3%, iii – 4.0%, iv – 3.4%, v – 3.3%, vi – 3.3%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 5.1%, ii – 5.0%, iii – 5.4%, iv – 4.9%, v – 5.3%, vi – 5.1%.
i. I am actively engaged in the leadership of my agency. NSW 57 † 12 ‡ 30 ‡ 2
APS 61 19 19 1
ii. I feel confident that I have the leadership skills to do my job effectively. NSW 85 10 5 † 0
APS 88 9 3 0
iii. Senior leaders (i.e. the SES) in my agency encourage innovation and creativity. NSW 41 ‡ 29 30 ‡ 0
APS 52 26 21 0
iv. Senior leaders (i.e. the SES) in my agency are personally active in efforts to improve equality and diversity in employment. NSW 40 ‡ 33 27 ‡ 0 ‡
APS 47 35 17 1
v. Senior leaders (i.e. the SES) in my agency give their time to identify and develop talented people. NSW 34 ‡ 33 33 ‡ 0
APS 44 30 24 1
vi. Senior leaders (i.e. the SES) in my agency work collaboratively with people from other agencies. NSW 59 26 15 ‡ 0 ‡
APS 62 27 9 1

J. APS OCCUPATIONS

Question 57a. (APS respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
NSW % APS %
Note: EL and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 7.8% and APS-wide was 7.3%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 4 4
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 14 ‡ 18
Audit (e.g. internal/external auditor) 5 † 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 2 † 2
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 2 ‡ 3
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 3 ‡ 6
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 2 ‡ 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2 2
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 3 3
Policy or research (e.g. policy analysis, policy planning, policy development, research) 2 ‡ 5
Procurement or contracting (e.g. purchasing, contracting) 2 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 3 3
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 12 ‡ 9
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 37 ‡ 27
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 2 2
Other 5 5
Question 57b. (APS respondents only) Which one of the following best describes your accounting/finance occupation?
NSW % APS %
Note: Only APS respondents who selected the 'Accounting/finance' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.1%.
Accounts processing 25 ‡ 22
Budgeting 4 ‡ 12
Financial accounting or reporting 20 ‡ 23
Finance analyst 2 ‡ 3
General finance 14 15
Management accounting 2 ‡ 4
Performance/output reporting 2 ‡ 2
Tax accounting 22 ‡ 9
Manager 0 ‡ 2
Other 9 9
Question 57c. (APS respondents only) Which one of the following best describes your human resources occupation?
NSW % APS %
Note: Only APS respondents who selected the 'Human resources' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.4%.
Human resources generalist 27 ‡ 15
Learning and development 14 ‡ 10
Occupational health and safety 8 † 7
Payroll 13 ‡ 25
Performance management 0 ‡ 3
Recruitment 11 12
Talent management 0 0
Worker's compensation 3 ‡ 4
Workforce planning 11 ‡ 4
Workplace relations 8 9
Manager 0 ‡ 1
Other 5 ‡ 10
Question 57d. (APS respondents only) Which one of the following best describes your information and communications technology occupation?
NSW % APS %
Note: Only APS respondents who selected the 'Information and communications technology' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.1%.
Business process analysis/design 11 ‡ 13
Databases 0 ‡ 3
Development and programming 6 ‡ 13
Helpdesk/support 26 ‡ 17
Information/knowledge management 5 ‡ 3
Infrastructure and facilities 1 ‡ 5
Networks and telecommunications 0 ‡ 3
Procurement and vendor relations 0 0
Program-project management 7 ‡ 4
Quality assurance 9 ‡ 2
Security 0 ‡ 2
Service management 9 ‡ 4
Strategic leadership 0 ‡ 1
Systems administration 9 † 8
Systems analysis/design 0 ‡ 5
Systems integration and deployment 3 ‡ 2
Testing 10 ‡ 12
Training and development 3 3
Web and multimedia content development 0 ‡ 2
Question 57e. (APS respondents only) Which one of the following best describes your other professional occupation?
NSW % APS %
Note: Only APS respondents who selected the 'Other professional' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 1.9% and APS-wide was 1.8%.
Actuary 0 0
Economist 0 ‡ 3
Education and training professional 2 ‡ 5
Engineer 29 ‡ 26
Health professional 12 ‡ 7
Mathematician (excluding statistician) 0 0
Patents examiner 0 ‡ 3
Scientist 37 ‡ 25
Statistician 2 ‡ 8
Valuer 0 ‡ 1
Veterinary scientist 0 ‡ 2
Other 17 ‡ 20
Question 57f. (EL respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
NSW % APS %
Note: APS and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 5.3% and APS-wide was 4.5%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 2 ‡ 5
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 5 † 7
Audit (e.g. internal/external auditor) 9 ‡ 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 5 4
Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead select the relevant occupational group) 5 5
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 4 4
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 4 ‡ 9
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 3 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2 3
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 11 ‡ 5
Policy or research (e.g. policy analysis, policy planning, policy development, research) 6 ‡ 15
Procurement or contracting (e.g. purchasing, contracting) 2 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 10 8
Project management 6 8
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 9 ‡ 5
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 13 ‡ 4
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 0 0
Other 6 6
Question 57g. (EL respondents only) Which one of the following best describes your accounting/finance occupation?
NSW % APS %
Note: Only EL respondents who selected the 'Accounting/finance' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.0%.
Accounts processing * 2
Budgeting * 23
Financial accounting or reporting * 14
Finance analyst * 5
General finance * 5
Management accounting * 21
Performance/output reporting * 3
Tax accounting * 6
Manager * 16
Other * 5
Question 57h. (EL respondents only) Which one of the following best describes your human resources occupation?
NSW % APS %
Note: Only EL respondents who selected the 'Human resources' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 2.6%.
Human resources generalist 24 23
Learning and development 23 ‡ 10
Occupational health and safety 0 ‡ 5
Payroll 0 ‡ 2
Performance management 0 ‡ 6
Recruitment 11 † 8
Talent management 0 0
Worker's compensation 0 ‡ 4
Workforce planning 14 ‡ 8
Workplace relations 21 ‡ 13
Manager 4 ‡ 16
Other 3 † 5
Question 57i. (EL respondents only) Which one of the following best describes your information and communications technology occupation?
NSW % APS %
Note: Only EL respondents who selected the 'Information and communications technology' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.8%.
Business process analysis/design 15 ‡ 11
Databases 0 ‡ 2
Development and programming 17 20
Helpdesk/support 0 ‡ 4
Information/knowledge management 0 ‡ 4
Infrastructure and facilities 0 ‡ 5
Networks and telecommunications 4 4
Procurement and vendor relations 0 1
Program-project management 0 ‡ 8
Quality assurance 0 ‡ 3
Security 15 ‡ 3
Service management 18 ‡ 8
Strategic leadership 2 3
Systems administration 4 † 7
Systems analysis/design 8 9
Systems integration and deployment 4 3
Testing 15 ‡ 2
Training and development 0 1
Web and multimedia content development 0 1
Question 57j. (EL respondents only) Which one of the following best describes your other professional occupation?
NSW % APS %
Note: Only EL respondents who selected the 'Other professional' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.0% and APS-wide was 0.8%.
Actuary 0 0
Economist 0 ‡ 3
Education and training professional 1 ‡ 3
Engineer 34 ‡ 23
Health professional 12 ‡ 6
Mathematician (excluding statistician) 4 ‡ 1
Patents examiner 0 ‡ 2
Scientist 31 ‡ 35
Statistician 0 ‡ 5
Valuer 0 0
Veterinary scientist 0 ‡ 1
Other 18 20
Question 57k. (SES Band 1 respondents only) Which one of the following best describes the main type of work you are currently responsible for?
NSW % APS %
Note: APS, EL and SES Band 2 and 3 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 2.9% and APS-wide was 3.9%.
Delivery (The most significant contribution of the delivery role relates to outcome delivery and/or effective resource management. This may include development of delivery responses for policy objectives. Delivery roles are accountable for a measurable impact on the agency or APS as a whole (e.g. achievement of objectives through the management of financial, human and physical resources). This may be directed to an ongoing delivery program, integration of multiple programs for delivery or to a finite government initiative.) 50 † 38
Public policy and program design (The most significant contribution of the public policy and program design job role relates to the provision of policy advice, reflecting research and analysis of financial and other implications and stakeholder views obtained through consultations, and articulation of policy in policy statements, regulatory or financial measures and legislation. The role also includes program design but not program implementation—the latter would be included in Delivery.) 9 ‡ 26
Regulatory (The most significant contribution of the regulatory role relates to information gathering and risk assessment, and the design and implementation of compliance and enforcement programs within a governance framework.) 15 9
Professional/specialist (The most significant contribution of the professional/specialist job role is the provision of technical, professional, specialist, or strategic advice. This advice has a primary influence on adopted strategies, plans and targets and outcomes in terms of effectiveness or efficiency.) 26 24
Other 0 ‡ 4
Question 58i. (SES respondents only) For your responsible functions, please indicate the type(s) of occupational groups you experienced difficulty recruiting or retaining in 2010–11.
  Yes % No % Not sure % Not applicable %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was: a – 12.2%, b – 15.1%, c – 7.2%, d  – 12.1%, e – 7.2%, f – 12.1%, g – 12.1%, h – 12.1%, i – 12.1%, j – 8.5%, k – 17.1%, l – 17.1%, m – 17.1%, n – 13.1%, o – 5.6%, p – 12.1%, q – 14.8%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 10.9%, b – 11.9%, c – 12.5%, d  – 12.0%, e – 12.1%, f – 12.8%, g – 12.4%, h – 12.8%, i – 12.8%, j – 11.6%, k – 11.2%, l – 11.4%, m – 13.4%, n – 14.0%, o – 12.0%, p – 11.6%, q – 13.8%.
a. Accounting/finance (e.g. accounts processing, budgeting, financial reporting) NSW 19 11 3 68 ‡
APS 23 18 6 54
b. Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) NSW 27 45 2 † 26
APS 23 42 6 29
c. Audit (e.g. internal/external auditor) NSW 5 24 2 68
APS 6 17 5 72
d. Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) NSW 4 † 32 2 62
APS 11 23 4 63
e. Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) NSW 26 41 0 33
APS 24 33 2 41
f. Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) NSW 3 20 4 73
APS 5 20 3 72
g. Information and communications technology (e.g. quality assurance, testing, helpdesk/support) NSW 4 ‡ 31 ‡ 2 63
APS 17 16 2 65
h. Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) NSW 0 ‡ 25 2 73 ‡
APS 16 21 4 60
i. Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) NSW 3 11 0 ‡ 86 †
APS 5 15 3 76
j. Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) NSW 14 21 3 62
APS 12 18 3 67
k. Policy or research (e.g. policy analysis, policy planning, policy development, research) NSW 15 ‡ 18 † 1 66 ‡
APS 38 30 1 32
l. Procurement or contracting (e.g. purchasing, contracting) NSW 3 ‡ 22 2 † 73 ‡
APS 13 25 6 55
m. Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) NSW 26 † 10 0 ‡ 64
APS 17 19 4 60
n. Project management NSW 10 ‡ 22 † 12 ‡ 56 ‡
APS 23 32 4 41
o. Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) NSW 8 24 0 † 68
APS 10 15 3 72
p. Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) NSW 3 37 ‡ 0 † 60
APS 7 23 3 67
q. Technical or trades (e.g. mechanic, security guard, technician, trade worker) NSW 0 17 0 83
APS * * * *
Question 58ii. (SES respondents only) If you did experience difficulty recruiting or retaining any of the occupational groups in question 58i, please assess the impact this difficulty had on your work area’s capability.
  None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to an occupational group in question 58i were asked the relevant sub-question of question 58ii. The percentage of relevant respondents who did not answer this question in NSW was: a – 29.9%, b – 4.7%, c – 0.0%, d  – 0.0%, e – 20.3%, f – 0.0%, g – 28.9%, h – 0.0%, i – 0.0%, j – 46.6%, k – 40.7%, l – 0.0%, m – 22.8%, n – 11.4%, o – 0.0%, p – 0.0%, q – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.5%, b – 13.4%, c – 12.9%, d  – 18.5%, e – 27.7%, f – 18.4%, g – 26.5%, h – 21.6%, i – 4.8%, j – 35.4%, k – 22.1%, l – 19.3%, m – 30.7%, n – 15.1%, o – 14.8%, p – 5.2%, q – 67.4%.
a. Accounting/finance (e.g. accounts processing, budgeting, financial reporting) NSW * * * *
APS 0 25 44 31
b. Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) NSW * * * *
APS 0 23 71 6
c. Audit (e.g. internal/external auditor) NSW * * * *
APS 0 25 56 19
d. Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) NSW * * * *
APS 0 21 61 18
e. Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) NSW * * * *
APS 0 17 75 8
f. Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) NSW * * * *
APS 0 3 87 10
g. Information and communications technology (e.g. quality assurance, testing, helpdesk/support) NSW * * * *
APS 0 7 59 35
h. Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) NSW * * * *
APS 0 16 54 30
i. Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) NSW * * * *
APS 0 8 90 2
j. Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) NSW * * * *
APS 0 19 57 24
k. Policy or research (e.g. policy analysis, policy planning, policy development, research) NSW * * * *
APS 0 16 66 18
l. Procurement or contracting (e.g. purchasing, contracting) NSW * * * *
APS 0 26 58 15
m. Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) NSW * * * *
APS 0 26 54 20
n. Project management NSW * * * *
APS 0 18 43 39
o. Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) NSW * * * *
APS 0 24 65 10
p. Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) NSW * * * *
APS 0 23 47 30
q. Technical or trades (e.g. mechanic, security guard, technician, trade worker) NSW * * * *
APS * * * *
Question 59i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the accounting/finance occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' to the 'Accounting/finance' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in NSW was: a – 51.1%, b – 51.1%, c – 51.1%, d  – 51.1%, e – 51.1%, f – 51.1%, g – 51.1%, h – 51.1%, i – 51.1%, j – 78.8%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 35.6%, b – 23.1%, c – 18.1%, d  – 30.7%, e – 34.0%, f – 26.6%, g – 37.5%, h – 33.5%, i – 35.8%, j – 88.4%.
a. Accounts processing NSW * * * *
APS 41 25 8 26
b. Budgeting NSW * * * *
APS 65 10 7 18
c. Financial accounting or reporting NSW * * * *
APS 79 10 3 8
d. Finance analyst NSW * * * *
APS 58 12 3 27
e. General finance NSW * * * *
APS 40 22 2 35
f. Management accounting NSW * * * *
APS 67 4 6 23
g. Performance/output reporting NSW * * * *
APS 36 21 7 36
h. Tax accounting NSW * * * *
APS 24 17 7 52
i. Manager NSW * * * *
APS 52 16 10 23
j. Other NSW * * * *
APS * * * *
Question 59ii. (SES respondents only) If you experienced difficulty recruiting or retaining any of the accounting/finance occupations in question 59i, please assess the impact this difficulty had on your work area’s capability.
  None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 59i were asked the relevant sub-question of question 59ii. The percentage of relevant respondents who did not answer this question in NSW was: a – 61.1%, b – 61.1%, c – 61.1%, d  – 100.0%, e – 100.0%, f – 100.0%, g – 61.1%, h – 100.0%, i – 100.0%, j – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 28.2%, b – 31.6%, c – 29.8%, d  – 39.1%, e – 39.1%, f – 26.9%, g – 37.7%, h – 53.0%, i – 27.0%, j – 0.0%.
a. Accounts processing NSW * * * *
APS * * * *
b. Budgeting NSW * * * *
APS 0 19 35 46
c. Financial accounting or reporting NSW * * * *
APS 0 7 64 30
d. Finance analyst NSW * * * *
APS 0 12 64 23
e. General finance NSW * * * *
APS 0 0 35 65
f. Management accounting NSW * * * *
APS 0 22 45 33
g. Performance/output reporting NSW * * * *
APS * * * *
h. Tax accounting NSW * * * *
APS * * * *
i. Manager NSW * * * *
APS 0 11 53 36
j. Other NSW * * * *
APS * * * *
Question 60i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the human resources occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Human resources' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in NSW was: a – 0.0%, b – 0.0%, c – 0.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.5%, b – 9.9%, c – 9.9%, d  – 9.9%, e – 9.9%, f – 17.1%, g – 9.9%, h – 9.9%, i – 17.1%, j – 28.8%, k – 16.3%, l – 95.4%.
a. Human resources generalist NSW * * * *
APS 79 5 7 9
b. Learning and development NSW * * * *
APS 41 29 7 23
c. Occupational health and safety NSW * * * *
APS 16 31 7 46
d. Payroll NSW * * * *
APS 15 1 7 77
e. Performance management NSW * * * *
APS 20 18 7 55
f. Recruitment NSW * * * *
APS 24 17 8 51
g. Talent management NSW * * * *
APS 39 16 7 39
h. Worker's compensation NSW * * * *
APS 16 18 7 59
i. Workforce planning NSW * * * *
APS 60 16 8 16
j. Workplace relations NSW * * * *
APS 0 23 9 68
k. Manager NSW * * * *
APS 12 40 0 48
l. Other NSW * * * *
APS * * * *
Question 60ii. If you experienced difficulty recruiting or retaining any of the human resources occupations in question 60i, please assess the impact this difficulty had on your work area’s capability.
  None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 60i were asked the relevant sub-question of question 60ii. The percentage of relevant respondents who did not answer this question in NSW was: a – 0.0%, b – 0.0%, c – 0.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 15.5%, b – 0.0%, c – 50.0%, d  – 64.7%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 1.6%, j – 0.0%, k – 8.0%, l – 0.0%.
a. Human resources generalist NSW * * * *
APS * * * *
b. Learning and development NSW * * * *
APS * * * *
c. Occupational health and safety NSW * * * *
APS * * * *
d. Payroll NSW * * * *
APS * * * *
e. Performance management NSW * * * *
APS * * * *
f. Recruitment NSW * * * *
APS * * * *
g. Talent management NSW * * * *
APS * * * *
h. Worker's compensation NSW * * * *
APS * * * *
i. Workforce planning NSW * * * *
APS * * * *
j. Workplace relations NSW * * * *
APS * * * *
k. Manager NSW * * * *
APS * * * *
l. Other NSW * * * *
APS * * * *
Question 61i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the information and communications technology occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Information and communications technology' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in NSW was: a – 28.9%, b – 28.9%, c – 0.0%, d  – 28.9%, e – 28.9%, f – 28.9%, g – 28.9%, h – 28.9%, i – 28.9%, j – 28.9%, k – 28.9%, l – 28.9%, m – 28.9%, n – 28.9%, o – 28.9%, p – 28.9%, q – 28.9%, r – 28.9%, s – 28.9%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 21.6%, b – 31.3%, c – 17.7%, d  – 31.3%, e – 22.2%, f – 28.0%, g – 30.7%, h – 25.9%, i – 28.8%, j – 34.6%, k – 28.5%, l – 29.7%, m – 26.1%, n – 33.5%, o – 21.9%, p – 30.4%, q – 29.7%, r – 29.7%, s – 31.2%.
a. Business process analysis/design NSW * * * *
APS 82 10 3 4
b. Databases NSW * * * *
APS 50 32 8 9
c. Development and programming NSW * * * *
APS 71 15 7 7
d. Helpdesk/support NSW * * * *
APS 19 37 13 31
e. Information/knowledge management NSW * * * *
APS 42 26 8 24
f. Infrastructure and facilities NSW * * * *
APS 32 15 13 40
g. Networks and telecommunications NSW * * * *
APS 17 24 15 43
h. Procurement and vendor relations NSW * * * *
APS 28 22 18 32
i. Program-project management NSW * * * *
APS 66 8 11 14
j. Quality assurance NSW * * * *
APS 26 25 13 36
k. Security NSW * * * *
APS 19 27 3 51
l. Service management NSW * * * *
APS 11 35 8 46
m. Strategic leadership NSW * * * *
APS 42 27 8 23
n. Systems administration NSW * * * *
APS 28 24 14 34
o. Systems analysis/design NSW * * * *
APS 57 15 11 17
p. Systems integration and deployment NSW * * * *
APS 42 17 19 22
q. Testing NSW * * * *
APS 39 25 17 19
r. Training and development NSW * * * *
APS 27 36 17 21
s. Web and multimedia content development NSW * * * *
APS 36 31 8 25
Question 61ii. If you experienced difficulty recruiting or retaining any of the information and communications technology occupations in question 61i, please assess the impact this difficulty had on your work area’s capability.
  None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 61i were asked the relevant sub-question of question 61ii. The percentage of relevant respondents who did not answer this question in NSW was: a – 0.0%, b – 0.0%, c – 100.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%, m – 0.0%, n – 0.0%, o – 0.0%, p – 0.0%, q – 0.0%, r – 0.0%, s – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.9%, b – 22.9%, c – 20.3%, d  – 0.0%, e – 21.7%, f – 16.4%, g – 26.2%, h – 26.5%, i – 11.0%, j – 30.2%, k – 61.0%, l – 0.0%, m – 22.9%, n – 43.5%, o – 30.4%, p – 33.4%, q – 18.9%, r – 46.6%, s – 14.3%.
a. Business process analysis/design NSW * * * *
APS 0 3 54 43
b. Databases NSW * * * *
APS 0 25 47 28
c. Development and programming NSW * * * *
APS 0 3 56 42
d. Helpdesk/support NSW * * * *
APS 0 61 9 30
e. Information/knowledge management NSW * * * *
APS 0 25 40 35
f. Infrastructure and facilities NSW * * * *
APS 0 11 83 6
g. Networks and telecommunications NSW * * * *
APS * * * *
h. Procurement and vendor relations NSW * * * *
APS * * * *
i. Program-project management NSW * * * *
APS 0 16 22 61
j. Quality assurance NSW * * * *
APS * * * *
k. Security NSW * * * *
APS * * * *
l. Service management NSW * * * *
APS * * * *
m. Strategic leadership NSW * * * *
APS 0 0 51 49
n. Systems administration NSW * * * *
APS * * * *
o. Systems analysis/design NSW * * * *
APS 0 9 26 66
p. Systems integration and deployment NSW * * * *
APS * * * *
q. Testing NSW * * * *
APS * * * *
r. Training and development NSW * * * *
APS * * * *
s. Web and multimedia content development NSW * * * *
APS 0 2 79 19
Question 62i. If you indicated you experienced difficulty recruiting or retaining employees for the other professional occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not sure % Not applicable %
Note: Only SES respondents who selected 'Yes' for the 'Other professional' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in NSW was: a – 27.8%, b – 27.8%, c – 27.8%, d  – 27.8%, e – 27.8%, f – 27.8%, g – 27.8%, h – 0.0%, i – 27.8%, j – 27.8%, k – 27.8%, l – 50.6%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 50.1%, b – 25.6%, c – 50.1%, d  – 40.2%, e – 50.1%, f – 42.0%, g – 50.1%, h – 39.9%, i – 46.9%, j – 55.0%, k – 52.5%, l – 80.0%.
a. Actuary NSW * * * *
APS 4 8 0 88
b. Economist NSW * * * *
APS 66 3 0 31
c. Education and training professional NSW * * * *
APS 10 12 0 78
d. Engineer NSW * * * *
APS 39 10 0 50
e. Health professional NSW * * * *
APS 5 7 0 88
f. Mathematician (excluding statistician) NSW * * * *
APS 16 10 0 75
g. Patents examiner NSW * * * *
APS 0 12 0 88
h. Scientist NSW * * * *
APS 28 10 0 61
i. Statistician NSW * * * *
APS 30 10 0 60
j. Valuer NSW * * * *
APS 0 14 0 86
k. Veterinary scientist NSW * * * *
APS 8 13 0 79
l. Other NSW * * * *
APS 44 3 0 53
Question 62ii. If you did experience difficulty recruiting or retaining any of the occupational groups in question 62i, please assess the impact this difficulty had on your work area’s capability.
  None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 62i were asked the relevant sub-question of question 62ii. The percentage of relevant respondents who did not answer this question in NSW was: a – 0.0%, b – 0.0%, c – 0.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 0.0%, b – 16.7%, c – 11.3%, d  – 5.1%, e – 100.0%, f – 3.5%, g – 0.0%, h – 5.6%, i – 15.0%, j – 0.0%, k – 0.0%, l – 4.6%.
a. Actuary NSW * * * *
APS * * * *
b. Economist NSW * * * *
APS 0 20 59 21
c. Education and training professional NSW * * * *
APS * * * *
d. Engineer NSW * * * *
APS 0 3 85 12
e. Health professional NSW * * * *
APS * * * *
f. Mathematician (excluding statistician) NSW * * * *
APS * * * *
g. Patents examiner NSW * * * *
APS * * * *
h. Scientist NSW * * * *
APS 0 10 72 18
i. Statistician NSW * * * *
APS * * * *
j. Valuer NSW * * * *
APS * * * *
k. Veterinary scientist NSW * * * *
APS * * * *
l. Other NSW * * * *
APS * * * *

K. INNOVATION

Question 63a. In the last 12 months, has your work group implemented any innovations?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 7.8% and APS-wide was 7.1%.
Yes 47 † 50
No 31 31
Not sure 22 ‡ 19
Question 63b. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; which parts of your work did it affect?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.9% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Your policy thinking 16 ‡ 20
Your services 37 ‡ 40
The way you provide services (not including the way you interact with stakeholders) 49 51
The way you interact with stakeholders 32 † 35
Your administrative or organisational processes 55 55
The way you look at problems or challenge assumptions 23 24
Other 2 2
Question 63c. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; how important were the following sources of ideas or information:
  Very important % Somewhat important % Not important % Not sure % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was: i – 3.8%, ii – 2.5%, iii – 2.4%, iv – 4.5%, v – 5.1%, vi – 5.5%, vii – 5.6%, viii – 5.2%, ix – 4.1%, x – 5.7%, xi – 5.3%, xii – 6.2%, xiii – 5.5%, xiv – 4.9%, xv – 83.8%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 3.1%, ii – 2.3%, iii – 1.7%, iv – 3.1%, v – 3.5%, vi – 3.7%, vii – 3.6%, viii – 4.1%, ix – 3.0%, x – 3.7%, xi – 4.2%, xii – 4.0%, xiii – 4.0%, xiv – 3.5%, xv – 82.3%.
i. The Australian Government (e.g. Ministers) NSW 19 21 ‡ 35 10 ‡ 14
APS 18 24 37 8 13
ii. Your agency's senior leadership (outside your work group) NSW 29 35 21 9 ‡ 5
APS 31 37 21 6 6
iii. You or other members of your work group NSW 56 ‡ 32 7 4 ‡ 1
APS 60 30 6 2 1
iv. Other Commonwealth agencies NSW 13 29 34 9 ‡ 14
APS 14 31 35 7 13
v. State/Territory agencies NSW 8 19 46 10 ‡ 18
APS 8 20 47 7 18
vi. Local government agencies NSW 5 ‡ 15 ‡ 51 ‡ 10 ‡ 19
APS 4 13 55 8 21
vii. Groups representing communities (e.g. local community groups, Indigenous groups) NSW 9 ‡ 21 ‡ 42 ‡ 9 ‡ 19
APS 8 19 45 7 20
viii. Other non-government organisations (e.g. environmental groups, charities) NSW 6 18 † 47 9 † 20
APS 6 16 49 8 21
ix. Industry stakeholders (e.g. industry/business groups, individual business) NSW 20 29 30 8 ‡ 13 †
APS 21 29 30 6 14
x. Tertiary education and/or research groups NSW 6 ‡ 16 50 10 ‡ 19 ‡
APS 7 16 49 7 21
xi. Unions NSW 6 ‡ 19 ‡ 48 ‡ 9 ‡ 19 ‡
APS 5 14 53 7 21
xii. Outsourced service providers (e.g. job network providers) NSW 7 17 49 9 ‡ 18 ‡
APS 7 15 49 8 20
xiii. Other contractors or consultants NSW 8 ‡ 19 ‡ 46 † 10 ‡ 17
APS 10 22 43 8 18
xiv. Members of the public NSW 21 ‡ 23 34 ‡ 7 ‡ 15 ‡
APS 17 21 38 6 17
xv. Other NSW 7 ‡ 5 ‡ 15 17 ‡ 56 ‡
APS 8 4 16 8 64
Question 63d. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; has it had an effect on any of the following:
    Positive effect % Neither positive nor negative effect % Negative effect % Not sure % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was: i – 2.4%, ii – 1.6%, iii – 1.9%, iv – 2.1%, v – 2.2%, vi – 2.2%, vii – 2.4%, viii – 3.0%, ix – 87.2%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 2.5%, ii – 2.1%, iii – 1.8%, iv – 2.0%, v – 2.4%, vi – 2.0%, vii – 2.2%, viii – 2.6%, ix – 85.0%.
i. The cost of doing your work NSW 44 32 9 11 ‡ 4 ‡
APS 46 31 9 10 5
ii. Your administrative procedures NSW 67 16 † 10 ‡ 5 ‡ 2
APS 65 18 12 3 2
iii. The quality of your work NSW 65 ‡ 20 9 ‡ 4 ‡ 2
APS 70 19 7 2 1
iv. Your client or service user satisfaction NSW 64 † 20 ‡ 7 6 3
APS 67 18 8 5 3
v. Your client or user access to information NSW 55 ‡ 27 ‡ 6 6 ‡ 6
APS 59 25 5 5 6
vi. Your job satisfaction NSW 61 25 10 3 ‡ 2
APS 62 25 10 2 2
vii. Your workplace (i.e. where your work is done) NSW 54 30 8 4 ‡ 5
APS 55 30 8 3 5
viii. Cross-agency collaboration NSW 33 ‡ 36 ‡ 3 9 ‡ 18
APS 36 34 3 7 19
ix. Other NSW 7 ‡ 13 3 ‡ 12 ‡ 65 ‡
APS 5 13 2 6 74
Question 64a. Do you believe there are any barriers to implementing innovations in your workplace?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 8.3% and APS-wide was 7.7%.
Yes 50 ‡ 53
No 32 31
Not sure 19 ‡ 16
Question 64b. What are the barriers to implementing innovations in your workplace?
NSW % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 64a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 0.4% and APS-wide was 0.4%. Respondents were able to provide more than one answer to this question.
Unwillingness of managers to take risks 37 ‡ 44
Resistance to change by managers 37 † 39
Employees believe their ideas will not be seriously considered by managers 50 ‡ 43
Budget restrictions 61 62
Political uncertainty (e.g. frequent changes in government or ministers) 21 23
Lack of incentives 27 26
Technological barriers 37 38
Other 17 16
Question 65. Please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 8.2%, b – 8.8%, c – 8.3%, d  – 8.7%, e – 8.7%, f – 8.6%, g – 8.4%, h – 8.5%, i – 8.5%, j – 8.5%, k – 8.7%, l – 8.6%. The percentage of respondents who did not answer this question APS-wide was: a – 7.4%, b – 7.6%, c – 7.5%, d  – 7.9%, e – 8.0%, f – 7.8%, g – 7.6%, h – 7.7%, i – 7.7%, j – 7.7%, k – 7.8%, l – 7.9%.
a. I am always looking for better ways to do things. NSW 89 10 1 0
APS 88 10 1 0
b. I am prepared to challenge others' thinking and points of view in order to solve problems in my workplace. NSW 83 ‡ 13 ‡ 3 ‡ 1
APS 87 11 2 0
c. I receive support from my manager when I suggest new ideas. NSW 63 ‡ 23 11 ‡ 3 ‡
APS 68 22 9 1
d. I know exactly who needs to hear about my ideas so that they can be evaluated. NSW 57 27 12 4
APS 59 27 11 3
e. There are established processes for evaluating my ideas. NSW 41 ‡ 32 18 ‡ 9
APS 38 32 20 10
f. Employees in my workplace have autonomy and freedom in carrying out their job roles. NSW 45 ‡ 29 24 ‡ 3
APS 49 28 20 2
g. Employees in my workplace are provided with enough time and resources to try out new ideas. NSW 29 30 36 4
APS 30 30 36 4
h. My workplace encourages innovation and the development of new ideas. NSW 47 ‡ 29 21 † 2
APS 50 28 19 2
i. My workplace is prepared to pilot and trial new ideas. NSW 51 30 14 4
APS 52 29 15 4
j. My workplace celebrates its successes in innovation and learns from everything it does. NSW 41 35 19 5
APS 41 34 20 5
k. My workplace shares its ideas and encourages their wider use. NSW 49 30 15 5
APS 49 30 16 5
l. My workplace has reward or incentive programs that encourage innovation. NSW 32 † 27 † 31 ‡ 10
APS 30 25 35 10

L. SOCIAL MEDIA AND NETWORKING

Question 66. What level of access do you have to online social media and networking tools in your current agency?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 8.7% and APS-wide was 7.7%.
Access is available to all social media and networking tools 8 ‡ 13
Access is available to some social media and networking tools 14 ‡ 17
Access is not available to social media and networking tools 56 ‡ 49
Not sure 22 21
Question 67a. During the last 12 months, did you officially use any online social media and networking tools for work purposes?
NSW % APS %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 1.5% and APS-wide was 0.7%. Respondents were able to provide more than one answer to this question.
Yes – for working with government stakeholders (e.g. within your agency or with other Commonwealth, state or local government agencies) 15 ‡ 18
Yes – for working with non-government stakeholders (e.g. community groups, industry/business, members of the public) 12 11
No 65 ‡ 69
Not sure 13 ‡ 8
Question 67b. To what extent do you agree that the use of social media and networking tools helped you to more effectively carry out your work:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. Only respondents who answered 'Yes – for working with government stakeholders' to question 67a were asked question 67bi, and only respondents who answered 'Yes – for working with non-government stakeholders' to question 67a were asked question 67bii. The percentage of relevant respondents who did not answer this question in NSW was: i – 0.0%, ii – 0.8%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 1.1%, ii – 2.5%.
i. ...with government stakeholders? (e.g. within your agency or with other Commonwealth, state or local government agencies) NSW 82 † 18 0 ‡ 0 ‡
APS 75 20 4 2
ii. ...with non-government stakeholders? (e.g. community groups, industry/business, members of the public) NSW 90 10 ‡ 0 ‡ 0 ‡
APS 85 12 2 1
Question 68. Does your agency provide guidance on ethical considerations in using online social media and networking tools?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 9.4% and APS-wide was 8.4%. Respondents were able to provide more than one answer to this question.
Yes – for work use 47 48
Yes – for personal or home use 22 ‡ 25
No 14 † 13
Not sure 28 29

M. Interactions with government

Question 69a. In the past 12 months, have you had direct contact with any of the following?
NSW % APS %
Note: The percentage of respondents who did not answer this question in NSW was 9.8% and APS-wide was 8.9%.
Both Ministers and Ministerial advisers 3 ‡ 7
Ministers only 1 1
Ministerial advisers only 5 ‡ 10
Neither Ministers nor Ministerial advisers 91 ‡ 82
Question 69b. In the past 12 months, have you faced a challenge in balancing the need to be apolitical, impartial and professional; to be responsive to the Government; and to be openly accountable (as per the APS Values) in dealing with Ministers and/or Ministers’ offices?
NSW % APS %
Note: Repondents who answered 'Neither Ministers nor Ministerial advisers' to question 69a were not asked this question. The percentage of relevant respondents who did not answer this question in NSW was 1.1% and APS-wide was 0.2%.
Yes 35 32
No 56 ‡ 62
Not sure 10 ‡ 6
Question 70. Please rate your level of familiarity with the following documents which guide interactions with government:
  Familiar with % Heard of but not familiar with % Not heard of % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 9.2%, b – 9.2%, c – 9.5%, d  – 9.2%. The percentage of respondents who did not answer this question APS-wide was: a – 8.5%, b – 8.6%, c – 8.8%, d  – 8.6%.
a. Standards of Ministerial Ethics (December 2007) NSW 2 ‡ 24 ‡ 67 ‡ 7 ‡
APS 4 28 62 5
b. Register of Lobbyists (May 2008) NSW 1 ‡ 18 ‡ 73 ‡ 7 ‡
APS 3 24 67 5
c. Lobbying Code of Conduct (May 2008) NSW 2 ‡ 19 ‡ 71 ‡ 8 ‡
APS 4 23 67 6
d. Code of Conduct for Ministerial Staff (July 2008) NSW 4 ‡ 26 ‡ 62 ‡ 8 ‡
APS 5 31 57 6

N. Agency culture

Question 71. Please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in NSW was: a – 8.3%, b – 8.8%, c – 8.4%, d  – 8.9%, e – 8.6%, f – 8.9%, g – 8.6%, h – 8.8%, i – 9.1%. The percentage of respondents who did not answer this question APS-wide was: a – 7.6%, b – 7.7%, c – 7.7%, d  – 8.0%, e – 7.7%, f – 8.1%, g – 7.9%, h – 7.9%, i – 8.2%.
a. My workplace culture supports people to achieve a good work/life balance. NSW 69 18 13 ‡ 1
APS 67 18 14 1
b. My input is adequately sought and considered about decisions that directly affect me. NSW 49 † 26 24 1
APS 52 25 22 1
c. My agency actively encourages ethical behaviour by all of its employees. NSW 84 10 5 1
APS 84 11 4 1
d. Senior managers in my agency lead by example in ethical behaviour. NSW 58 22 12 8 ‡
APS 58 24 12 6
e. Recruitment and promotion decisions in my agency are fair. NSW 37 ‡ 28 31 ‡ 5
APS 41 29 25 5
f. I have confidence in the processes that my agency uses to resolve employee grievances. NSW 41 † 30 20 9
APS 38 31 20 11
g. My agency is committed to creating a diverse workforce (for example gender, age, cultural background, disability status, Indigenous status). NSW 70 21 6 3
APS 69 21 6 4
h. My supervisor is effective in managing people. NSW 67 18 15 1
APS 67 16 15 1
i. My agency acted on concerns identified by last year's State of the Service survey. NSW 21 20 8 52
APS 22 19 8 51