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Statistical data - Medium agencies

A. About you

Question 1. What is your age?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.3% and APS-wide was 0.3%.
< 25 years 6‡ 5
25 – 34 years 27‡ 23
35 – 44 years 26 27
45 – 54 years 27‡ 32
> 54 years 13 14
Question 2. What is your sex?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.0%.
Female 59 58
Male 41 42
Question 3. Agency size (Which Australian Public Service (APS) agency do you work for?)
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.0%.
Small (100 – 250 employees) 0‡ 2
Medium (251 – 1000 employees) 100‡ 10
Large (over 1000 employees) 0‡ 88
Question 4. Where is your workplace?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.0%.
Australian Capital Territory 56‡ 39
New South Wales 15‡ 18
Victoria 13‡ 16
Queensland 7‡ 11
South Australia 3‡ 6
Western Australia 3‡ 5
Tasmania 1‡ 3
Northern Territory 2 2
Outside Australia 0† 1
Question 5. What is your substantive classification level?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.0%.
APS 1 – 6 (or equivalent) 65‡ 73
Executive Level 1 – 2 (or equivalent) 32‡ 25
Senior Executive Service (or equivalent) 3‡ 2
Question 6. What is your total length of service in the APS? [Please include all periods of service in the APS.]
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.2% and APS-wide was 0.1%.
Less than 1 year 6† 6
1 to less than 5 years 34‡ 25
5 to less than 10 years 23 23
10 to less than 15 years 12‡ 15
15 to less than 20 years 8 9
20 years or more 17‡ 22
Question 7. What is your employment category?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.3% and APS-wide was 0.4%.
Ongoing 90‡ 95
Non-ongoing 10‡ 5
Not sure 0 0
Question 8a. Do you identify yourself as an Indigenous Australian?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.2% and APS-wide was 0.2%.
Yes 4‡ 3
No 96‡ 97
Question 8b. Are you identified as an Indigenous Australian in your agency's human resource information system (i.e. have you informed your agency)?
Medium % APS %
Note: Respondents who answered 'No' to question 8a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 2.0% and APS-wide was 3.2%.
Yes 86‡ 75
No – I chose not to inform 6‡ 9
No – I have never been asked for this information 4‡ 8
No – For another reason 0‡ 5
Not sure 4 3
Question 9a. Do you have an ongoing disability?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.2% and APS-wide was 0.2%.
Yes 5‡ 6
No 95‡ 94
Question 9b. Is your ongoing disability recorded on your agency's human resource information system (i.e. have you informed your agency that you have a disability)?
Medium % APS %
Note: Respondents who answered 'No' to question 9a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 2.7% and APS-wide was 1.7%.
Yes 45† 50
No – I chose not to inform 20‡ 16
No – I have never been asked for this information 14 14
No – For another reason 9 8
Not sure 12‡ 11
Question 10. Are you of non-English speaking background (NESB)? [For the purpose of this survey, you should indicate ‘yes’ to this question only if you were born overseas and your first language was not English.]
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.5% and APS-wide was 0.5%.
Yes 12‡ 15
No 88‡ 85
Question 11a. Do you have carer responsibilities?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.1% and APS-wide was 0.1%.
Yes 32‡ 36
No 68‡ 64
Question 11b. For whom do you have carer responsibilities?
Medium % APS %
Note: Respondents who answered 'No' to question 11a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.6% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
Child(ren) – under 5 years 35‡ 30
Child(ren) – 5 to 16 years 51‡ 55
Child(ren) – over 16 years 16‡ 19
Parent(s) 15 16
Other relative(s) (not including parents or children) 4 4
Partner 7‡ 9
Other 2 2
Question 12. What is your highest completed qualification?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 0.3% and APS-wide was 0.3%.
Less than Year 12 or equivalent 9‡ 11
Year 12 or equivalent (HSC/Leaving certificate) 15‡ 20
Vocational qualification 8‡ 10
Associate diploma 6‡ 8
Undergraduate diploma 3 4
Bachelor degree (including with Honours) 31‡ 26
Postgraduate diploma (includes Graduate certificate) 13‡ 9
Master's degree 11‡ 9
Doctorate 3‡ 2
Question 13. In which languages do you have a sufficient degree of competence for work-related tasks?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 6.0% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
English 96 96
Arabic 0‡ 0
Cantonese 1† 1
Croatian 0 1
Dutch 0 0
French 3† 2
German 2‡ 1
Greek 1 1
Hindi 1 1
Indonesian 1 1
Italian 2 1
Japanese 1 0
Korean 0 0
Macedonian 0 0
Maltese 0 0
Mandarin 1 1
Polish 1 0
Russian 0 0
Serbian 0 0
Spanish 2 1
Tagalog (Filipino) 0‡ 1
Turkish 0 0
Vietnamese 0‡ 1
Other 2‡ 3

B. General impressions

Question 14. Please rate your level of agreement with the following statements regarding your current job:
Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 0.3%, b – 0.6%, c – 0.6%, d  – 0.4%, e – 0.3%, f – 0.3%, g – 0.6%, h – 0.4%, i – 0.5%, j – 0.5%, k – 0.6%, l – 0.6%, m – 3.4%, n – 0.7%, o – 0.7%, p – 0.7%, q – 3.4%. The percentage of respondents who did not answer this question APS-wide was: a – 0.3%, b – 0.5%, c – 0.5%, d  – 0.4%, e – 0.4%, f – 0.4%, g – 0.6%, h – 0.4%, i – 0.4%, j – 0.6%, k – 0.7%, l – 0.8%, m – 0.9%, n – 0.6%, o – 0.7%, p – 0.6%, q – 1.0%.
a.I enjoy the work in my current job. Medium 82‡ 11‡ 8‡ 0‡
APS 77 13 9 0
b.When needed, I am willing to put in the extra effort to get a job done. Medium 98† 2 1‡ 0
APS 97 2 1 0
c.My job allows me to utilise my skills, knowledge and abilities. Medium 78‡ 11‡ 11‡ 0
APS 74 13 12 0
d.My work has become a fundamental part of who I am. Medium 54 27 18‡ 0
APS 53 27 20 0
e.Overall, I am satisfied with my job. Medium 72‡ 14† 14 0
APS 69 16 15 0
f.My current job will help my career aspirations. Medium 50‡ 30 18‡ 2
APS 47 30 22 1
g.My job gives me a feeling of personal accomplishment. Medium 68‡ 18‡ 14† 0
APS 65 20 15 0
h.I receive adequate recognition for my work contributions and accomplishments. Medium 57‡ 20‡ 23 0
APS 52 23 24 0
i.I receive adequate feedback on my performance to enable me to deliver required results. Medium 60 20 19‡ 0
APS 62 21 17 0
j.I am satisfied with the recognition I receive for doing a good job. Medium 56‡ 21‡ 23 0
APS 52 24 24 0
k.I am fairly remunerated (e.g. salary, superannuation) for the work that I do. Medium 59 16 25‡ 0
APS 60 17 22 0
l.I frequently try to help others who have heavy workloads. Medium 82 15 3 0
APS 83 14 3 0
m.I would be more productive if there was less 'red tape' (e.g. regulatory or administrative processes). Medium 56‡ 32‡ 10‡ 1
APS 65 25 9 1
n.I volunteer to do things that are not required in order to help my agency. Medium 72‡ 22 6‡ 1
APS 69 23 8 1
o.I make suggestions to improve my work area. Medium 88 9 2 0
APS 88 10 2 0
p.I give up personal time for the sake of my work, even when I may not receive recognition for doing so. Medium 69‡ 18 13‡ 0
APS 65 18 16 0
q.I understand my responsibilities in relation to creating and maintaining records. Medium 93‡ 5‡ 2 0
APS 94 4 2 0
Question 15. Please rate your level of agreement with the following statements regarding your immediate work group:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 1.0%, b – 1.2%, c – 1.2%, d  – 1.1%, e – 1.2%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.1%, c – 1.0%, d  – 1.0%, e – 1.0%.
a.The people in my work group feel they are valued for their contribution. Medium 53‡ 23 21‡ 4
APS 49 24 24 3
b.The people in my work group cooperate to get the job done. Medium 86 9 5 0
APS 85 9 5 1
c.The people in my work group share job knowledge with each other. Medium 84 9 6 0
APS 85 9 6 0
d.The people in my work group are honest, open and transparent in their dealings. Medium 79‡ 13 8 1‡
APS 77 14 8 1
e.The people in my work group resolve conflict quickly when it arises. Medium 61 23 13 3
APS 63 22 13 2
Question 16. Please rate your level of agreement with the following statements regarding your immediate supervisor.
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 0.7%, b – 0.8%, c – 0.9%, d  – 1.0%. The percentage of respondents who did not answer this question APS-wide was: a – 0.8%, b – 0.9%, c – 0.9%, d  – 0.9%.
a.My supervisor encourages me to build the capabilities and/or skills required for new job roles. Medium 69 17 14 1
APS 68 18 14 1
b.My supervisor appropriately deals with employees that perform poorly. Medium 43 28 22 7
APS 43 28 22 8
c.My supervisor demonstrates honesty and integrity. Medium 81‡ 12 7 1‡
APS 79 13 8 1
d.My supervisor works effectively and sensitively with people from diverse backgrounds. Medium 75 16 7 3
APS 74 16 6 3
Question 17. Please rate your level of agreement with the following statements regarding the senior leadership group (i.e. the Senior Executive Service [SES]) in your agency:
Agree% Neither Agree nor Disagree% Disagree% Not Sure%
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 3.6%, b – 3.9%, c – 3.9%, d  – 3.9%, e – 3.9%. The percentage of respondents who did not answer this question APS-wide was: a – 1.2%, b – 1.4%, c – 1.5%, d  – 1.2%, e – 1.2%.
a.In my agency, the leadership is of a high quality. Medium 50‡ 26† 22† 2‡
APS 45 28 24 3
b.My agency is well managed. Medium 46‡ 27† 25 1‡
APS 42 29 26 2
c.In my agency, communication between senior leaders and other employees is effective. Medium 37 28 34 2
APS 35 28 35 2
d.In my agency, senior leaders engage with staff on how to respond to future challenges. Medium 41‡ 28 29‡ 2
APS 39 28 31 2
e.In my agency, the most senior leaders are sufficiently visible (e.g. can be seen in action). Medium 47‡ 24 28‡ 1‡
APS 40 24 34 2
Question 18. Please rate your level of agreement with the following statements regarding aspects of your agency’s working environment:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 0.9%, b – 4.0%, c – 1.2%, d  – 1.2%, e – 1.2%, f – 1.3%, g – 1.2%, h – 1.5%, i – 1.3%, j – 1.3%, k – 3.9%, l – 1.2%, m – 1.5%, n – 1.6%, o – 1.2%, p – 4.0%, q – 1.3%, r – 1.5%, s – 1.6%. The percentage of respondents who did not answer this question APS-wide was: a – 0.9%, b – 1.6%, c – 1.2%, d  – 1.3%, e – 1.3%, f – 1.2%, g – 1.3%, h – 1.4%, i – 1.3%, j – 1.4%, k – 1.7%, l – 1.5%, m – 1.6%, n – 1.5%, o – 1.5%, p – 1.8%, q – 1.5%, r – 1.6%, s – 1.6%.
a.My agency is a good place to work. Medium 77‡ 14‡ 8 0
APS 75 16 8 0
b.In general, employees in my agency effectively manage conflicts of interest. Medium 64 20 8 7‡
APS 66 20 8 6
c.In general, employees in my agency appropriately assess risk. Medium 64 21 10 5
APS 65 21 10 4
d.Employees in my agency feel they are valued for their contribution. Medium 41‡ 31 23‡ 5‡
APS 39 32 26 4
e.My agency places a high priority on the learning and development of employees. Medium 55‡ 25 19‡ 1
APS 51 24 24 1
f.My agency operates with a high level of integrity. Medium 73‡ 18‡ 7 1
APS 71 20 8 1
g.My agency deals with underperformance effectively. Medium 21‡ 34‡ 36‡ 8‡
APS 23 31 40 7
h.Working at my agency is important to the way that I think of myself as a person. Medium 50‡ 27 21 1
APS 48 29 22 1
i.When someone praises the accomplishments of my agency, it feels like a personal compliment to me. Medium 48‡ 33 18‡ 1
APS 45 33 21 1
j.When I talk about my agency, I usually say "we" rather than "they". Medium 74‡ 16‡ 10‡ 1†
APS 68 19 13 1
k.My agency routinely applies merit in decisions regarding engagement and promotion. Medium 48‡ 24 22‡ 6
APS 44 24 25 6
l.My workplace provides realistic performance expectations. Medium 60‡ 21 17‡ 2
APS 58 21 20 1
m.My workplace provides opportunities to increase knowledge and/or experience in my job. Medium 66‡ 18 15‡ 0
APS 63 19 17 1
n.My workplace provides access to effective learning and development. Medium 64‡ 19 15‡ 1†
APS 61 20 19 1
o.My workplace provides good working relationships with my manager and colleagues. Medium 74‡ 16‡ 10 0†
APS 71 17 11 1
p.Overall, my agency has sound governance processes for effective decision making. Medium 56 25 15 4
APS 57 25 15 4
q.Change is managed well in my agency. Medium 36 30 31 3‡
APS 37 29 32 2
r.My workplace is good for my health and wellbeing. Medium 50‡ 30 19‡ 1
APS 45 31 22 1
s.Overall, I am satisfied with my agency. Medium 68‡ 17‡ 15 1
APS 64 20 15 1
Question 19. Please rate your level of agreement with the following statements:
Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 1.3%, b – 1.4%, c – 1.5%, d  – 1.3%, e – 1.3%, f – 1.6%, g – 1.4%, h – 1.6%, i – 1.5%. The percentage of respondents who did not answer this question APS-wide was: a – 1.4%, b – 1.5%, c – 1.4%, d  – 1.4%, e – 1.4%, f – 1.5%, g – 1.5%, h – 1.4%, i – 1.6%.
a.I am proud to work in my current agency. Medium 72‡ 21‡ 7‡ 1
APS 67 24 8 1
b.I would recommend my current agency as a good place to work. Medium 65 20 14 1
APS 64 21 14 1
c.I am satisfied with the opportunities for career progression in my current agency. Medium 38‡ 25 36‡ 1
APS 40 25 34 1
d.I feel a strong personal attachment to my agency. Medium 48‡ 31 20‡ 1
APS 46 32 22 0
e.My agency inspires me to do the best in my job. Medium 52‡ 31† 17‡ 0
APS 47 33 19 0
f.My agency motivates me to help it achieve its objectives. Medium 50‡ 32 18‡ 1
APS 47 32 21 0
g.I am proud to work in the APS. Medium 73 21 5 0
APS 73 21 5 1
h.I would recommend the APS as a good place to work. Medium 81‡ 14‡ 4 1
APS 79 15 5 1
i.I am satisfied with the opportunities for career progression in the APS. Medium 57‡ 24 18‡ 2
APS 52 25 21 2
Question 20. If asked to choose, which would you say you primarily consider yourself to be?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 3.4% and APS-wide was 3.3%.
An APS employee 41‡ 44
An employee of your agency 59‡ 56

C. Job satisfaction

Question 21. Please indicate your level of satisfaction with each of the following workplace attributes in your current job:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 2.6%, b – 2.8%, c – 2.7%, d  – 2.8%, e – 2.6%, f – 2.7%, g – 2.7%, h – 2.9%, i – 2.7%, j – 92.4%. The percentage of respondents who did not answer this question APS-wide was: a – 3.1%, b – 3.2%, c – 3.2%, d  – 3.1%, e – 3.1%, f – 3.1%, g – 3.1%, h – 3.1%, i – 3.2%, j – 90.3%.
a.Regular feedback/recognition for effort Medium 56 22‡ 22 0
APS 54 25 21 0
b.Chance to be innovative Medium 55‡ 26 19† 1
APS 52 27 20 0
c.Opportunities to utilise my skills Medium 68‡ 17 15‡ 0
APS 64 18 18 0
d.Opportunities to develop my skills Medium 62‡ 20‡ 19‡ 0
APS 57 22 20 0
e.Good working relationships Medium 81 12† 7 0
APS 80 13 7 0
f.Remuneration package (e.g. salary, superannuation) Medium 57‡ 19 23‡ 0
APS 59 20 21 1
g.Interesting work provided Medium 71‡ 18‡ 11‡ 0
APS 66 20 14 0
h.Flexible working arrangements Medium 82‡ 11 7‡ 0
APS 80 11 9 0
i.Good manager Medium 74‡ 13‡ 13 1
APS 72 14 13 1
j.Other Medium 18‡ 12‡ 43‡ 27‡
APS 21 20 27 32

D. Health and wellbeing

Question 22. On what basis are you employed?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 2.4% and APS-wide was 2.8%.
Full-time basis 88† 86
Part-time basis 11‡ 13
Casual basis 1† 1
Not sure 0 0
Question 23. How many hours are you usually expected to work in a fortnight in your current job?
Medium % APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 2.0% and APS-wide was 1.8%.
75 hours or less 38‡ 43
More than 75 hours to less than 80 hours 40‡ 36
80 to less than 90 hours 14 13
90 to less than 100 hours 5† 4
100 to less than 120 hours 2 2
120 to less than 150 hours 0‡ 1
150 hours or more 0 0
Not applicable (e.g. graduated return to work) 0 0
Question 24. In the last fortnight, how many hours did you work in your current job?
Medium % APS %
Note: Respondents who answered 'Part-time basis', 'Casual basis' or 'Not sure' to question 22 were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 1.3% and APS-wide was 1.4%.
75 hours or less 28‡ 33
More than 75 hours to less than 80 hours 35 34
80 to less than 90 hours 22‡ 19
90 to less than 100 hours 8‡ 6
100 to less than 120 hours 4 4
120 to less than 150 hours 1 1
150 hours or more 0‡ 0
Not applicable (e.g. graduated return to work, on leave for whole fortnight) 2 2
Question 25. Considering your work and life priorities, how satisfied are you with the work-life balance in your current job?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 2.9% and APS-wide was 3.3%.
Satisfied 72‡ 70
Neither satisfied nor dissatisfied 15† 16
Dissatisfied 13 13
Question 26. In the last fortnight, how many days did you take of the following types of unplanned leave? [Please exclude annual leave, long service leave, adoption leave, purchased leave, parental leave, flex leave, jury duty, emergency services duty.]
Leave type   None% One day or less % More than 1 day to 2 days % More than 2 days to 5 days % More than 5 days %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 20.0%, b – 30.6%, c – 35.9%, d  – 33.6%, e – 35.9%. The percentage of respondents who did not answer this question APS-wide was: a – 19.7%, b – 28.7%, c – 34.1%, d  – 32.3%, e – 34.3%. The response categories shown were coded from free-text responses provided for the number of days leave taken in each category.
a.Sick (due to personal illness, injury or to undergo an unplanned or planned medical procedure, whether paid or unpaid, regardless of duration) Medium 72‡ 17‡ 6 4 1
APS 74 15 6 4 1
b.Carer's (to provide care or support for a member of your immediate family or household, whether paid or unpaid, regardless of duration) Medium 89 8 2 1 0
APS 89 8 2 1 0
c.Compensation (resulting from work-related personal injury/disease and accepted by Comcare, excludes time spent on rehabilitation programs where they take place at the workplace in paid employment) Medium 100 0 0 0 0
APS 99 0 0 0 0
d.Miscellaneous/other (taken in the event of an unexpected emergency, whether paid or unpaid, regardless of duration) Medium 94 4 1 1 0
APS 95 4 1 0 0
e.Unauthorised (not supported or approved by management, whether paid or unpaid, regardless of duration) Medium 100 0 0 0 0
APS 100 0 0 0 0
Question 27. Does your agency offer health and wellbeing programs to employees on the following issues:
Yes % No % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 3.4%, b – 5.9%, c – 3.9%, d  – 4.1%, e – 4.0%, f – 3.6%, g – 3.8%, h – 86.4%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.9%, c – 4.5%, d  – 4.5%, e – 4.4%, f – 4.1%, g – 4.2%, h – 84.8%.
a.General lifestyle/health/fitness (e.g. counselling or periodic assessments) Medium 61 21‡ 18‡
APS 60 19 21
b.Ergonomics (e.g. workstation assessments) Medium 84 7 10
APS 84 6 9
c.Smoking Medium 22‡ 32‡ 46‡
APS 24 27 49
d.Alcohol use Medium 11‡ 38‡ 51‡
APS 14 30 55
e.Diet Medium 19‡ 39‡ 42‡
APS 21 31 47
f.Exercise Medium 36‡ 32‡ 31‡
APS 39 26 34
g.Mental health Medium 42‡ 25‡ 33†
APS 45 20 35
h.Other Medium 27‡ 17 56‡
APS 21 18 61
Question 28. In the last 12 months, how frequently have you accessed any available health and wellbeing programs:
Always% Often % Sometimes % Rarely Never % Not applicable %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 5.4%, b – 6.2%, c – 5.8%, d  – 5.9%, e – 5.9%, f – 6.0%, g – 5.8%, h – 71.6%. The percentage of respondents who did not answer this question APS-wide was: a – 4.3%, b – 4.4%, c – 4.8%, d  – 4.9%, e – 4.8%, f – 4.4%, g – 4.7%, h – 70.5%.
a.General lifestyle/health/ fitness (e.g. counselling or periodic assessments) Medium 4‡ 3 12‡ 9 55‡ 17
APS 3 3 10 9 60 16
b.Ergonomics (e.g. workstation assessments) Medium 3 3 16 18 50‡ 9
APS 3 3 15 17 53 9
c.Smoking Medium 0 0 1 1 66‡ 32‡
APS 0 0 1 1 70 28
d.Alcohol use Medium 0 0 0 1 66‡ 33‡
APS 0 0 0 1 70 28
e.Diet Medium 1 1 3 2 65‡ 29‡
APS 0 1 2 2 70 25
f.Exercise Medium 2 3 7‡ 4 60‡ 24‡
APS 2 3 6 4 65 20
g.Mental health Medium 1 1 4 4‡ 67‡ 24‡
APS 1 1 4 5 69 21
h.Other Medium 4 1 4‡ 2‡ 55‡ 35‡
APS 3 1 3 2 60 31
Question 29. In the last 12 months, how effective have you found the health and wellbeing programs you have accessed:
Highly effective% Somewhat effective % Not effective %
Note: Respondents who answered 'Never' or 'Not Applicable' to a sub-question of question 28 were not asked the relevant sub-question in question 29. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 6.1%, b – 5.6%, c – 37.9%, d  – 56.8%, e – 15.9%, f – 8.7%, g – 9.1%, h – 12.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.8%, b – 5.1%, c – 30.7%, d  – 33.2%, e – 13.1%, f – 7.3%, g – 8.4%, h – 11.9%.
a.General lifestyle/health/fitness (e.g. counselling or periodic assessments) Medium 28 65 7‡
APS 26 64 9
b.Ergonomics (e.g. workstation assessments) Medium 36† 55 9‡
APS 38 55 7
c.Smoking Medium 28‡ 56 15‡
APS 15 60 25
d.Alcohol use Medium 20‡ 62 17‡
APS 16 62 23
e.Diet Medium 22 68 10
APS 21 69 10
f.Exercise Medium 37 59 4†
APS 37 58 5
g.Mental health Medium 35‡ 55‡ 10
APS 27 62 11
h.Other Medium 59 36 4‡
APS 52 40 8
Question 30. Based on your experience in your current job, please respond to the following statements:
Always / Often% Sometimes% Rarely / Never%
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 3.3%, b – 3.0%, c – 5.8%, d  – 3.1%, e – 2.9%, f – 3.1%, g – 3.0%, h – 3.3%, i – 3.2%, j – 3.0%, k – 3.9%, l – 2.9%, m – 3.0%, n – 2.9%, o – 3.1%, p – 3.1%, q – 3.2%, r – 3.4%, s – 3.0%, t – 3.1%, u – 3.1%, v – 2.9%, w – 3.2%, x – 2.9%, y – 3.4%, z – 3.1%. The percentage of respondents who did not answer this question APS-wide was: a – 3.8%, b – 3.8%, c – 3.9%, d  – 3.8%, e – 3.5%, f – 3.6%, g – 3.7%, h – 3.6%, i – 3.7%, j – 3.6%, k – 4.2%, l – 3.7%, m – 3.6%, n – 3.6%, o – 3.6%, p – 3.8%, q – 3.8%, r – 4.0%, s – 3.5%, t – 3.6%, u – 3.6%, v – 3.5%, w – 3.5%, x – 3.5%, y – 3.6%, z – 3.7%.
a.I am pressured to work long hours. Medium 11 31‡ 58‡
APS 11 28 61
b.I have to work very fast. Medium 34‡ 48‡ 18
APS 37 45 17
c.I have to work very intensively. Medium 41‡ 45‡ 15
APS 44 41 15
d.I have unrealistic time pressures. Medium 19‡ 36 45‡
APS 23 36 42
e.I can decide when to take a break. Medium 79‡ 16‡ 5‡
APS 73 17 10
f.I have a say in my own work speed. Medium 60‡ 29 11‡
APS 52 31 17
g.I have a choice in deciding what I do at work. Medium 38‡ 37 25‡
APS 32 35 33
h.I have a choice in deciding how I do my work. Medium 61‡ 27 12‡
APS 53 27 19
i.I can rely on my supervisor to help me out with a work problem. Medium 69‡ 20‡ 11
APS 66 22 12
j.I can talk to my supervisor about something that has upset or annoyed me about work. Medium 62 23 15
APS 63 23 14
k.I am supported through emotionally demanding work. Medium 50 29 21
APS 49 30 22
l.My supervisor encourages me. Medium 61‡ 25† 14
APS 58 27 15
m.If work gets difficult, my colleagues will help me. Medium 68 25 7
APS 67 26 8
n.I get help and support I need from colleagues. Medium 68 25 7
APS 68 25 7
o.I get the respect I deserve from my colleagues. Medium 74 21 5
APS 75 20 5
p.My colleagues are willing to listen to my work-related problems. Medium 73 22 5
APS 73 22 5
q.There is friction or anger between colleagues. Medium 10 31 59
APS 11 31 59
r.I am subject to unkind words or behaviour. Medium 3 13 84
APS 4 13 83
s.I am subject to bullying at work. Medium 2 10 88
APS 2 11 87
t.Relationships at work are strained. Medium 7 28† 66†
APS 6 26 68
u.I am clear what is expected of me at work. Medium 77 12 11
APS 77 12 10
v.I know how to go about getting my job done. Medium 94 5 1
APS 94 6 1
w.I am clear what my duties and responsibilities are. Medium 87 10 3
APS 88 9 3
x.Staff are consulted about change at work. Medium 46 37‡ 17‡
APS 46 34 20
y.I have sufficient opportunities to question managers about change. Medium 49‡ 30 20†
APS 47 31 22
z.When changes are made, I am clear how they will work out in practice. Medium 40‡ 40 20
APS 38 41 21

E. Recruitment and retention

Question 31a. In the last 12 months, have you applied for a job in the APS?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 3.0% and APS-wide was 3.8%. Respondents were able to provide more than one answer to this question.
Yes, in my agency 36† 38
Yes, in another APS agency 20‡ 14
No 51‡ 54
Not sure 0 0
Question 31b. Based on your most recent experience in applying for a job in the APS, what was the outcome of the process?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 32i were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.2% and APS-wide was 0.2%.
I was offered the job 43‡ 38
I was not offered the job 35‡ 37
I withdrew my application 2 2
Availability of the job was withdrawn 2‡ 2
The process is not yet complete 15 16
Other 4† 4
Question 31c. Based on your most recent experience in applying for a job in the APS, approximately how long did it take from when you submitted your application to you being offered the job, or to being advised that you were not a successful applicant?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.4% and APS-wide was 0.4%.
I was not advised (e.g. the agency where I applied had a policy of only contacting candidates who were shortlisted) 3‡ 2
1 month or less 28‡ 23
1 to less than 2 months 25 24
2 to less than 3 months 25‡ 21
3 to less than 4 months 10‡ 13
4 months to less than 9 months 8‡ 14
9 months to less than 18 months 1‡ 3
18 months or more 0 0
Question 31d. Based on your most recent experience in applying for a job in the APS, please rate your level of agreement with the following statements:
Agree% Neither Agree nor Disagree % Disagree % Not Applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 31a or 'I withdrew my application', 'Availability of the job was withdrawn', 'The process is not yet complete', or 'Other' to question 31b were not asked this question. The percentage of respondents who did not answer this question in medium agencies was: i – 0.6%, ii – 0.3%, iii – 0.4%, iv – 0.8%, v – 0.3%, vi – 0.2%, vii – 0.6%, viii – 0.7%. The percentage of respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.6%, iii – 0.5%, iv – 0.6%, v – 0.4%, vi – 0.6%, vii – 0.6%, viii – 0.7%.
i.I found the process overly demanding. Medium 34‡ 27 38‡ 0
APS 41 26 33 0
ii.I found the process difficult to understand. Medium 15‡ 21‡ 63‡ 0
APS 19 25 56 0
iii.I thought the process took far too long to complete. Medium 43‡ 21‡ 35‡ 0
APS 53 19 28 1
iv.I believe that the process was transparent. Medium 49‡ 29 22‡ 1
APS 43 27 29 1
v.I believe that the process was conducted efficiently (e.g. streamlined processes). Medium 45‡ 31 23‡ 1
APS 39 31 29 1
vi.I believe that the process was fair. Medium 58‡ 24‡ 17‡ 1
APS 50 28 21 1
vii.I was provided adequate opportunity to seek feedback on my application, interview and/or other selection method used. Medium 56‡ 21 19‡ 5‡
APS 52 21 24 4
viii.I was left with a positive impression of the agency following the selection process. Medium 52‡ 26‡ 21‡ 1
APS 41 30 28 1
Question 34. Do you intend to leave your agency in the next two years?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 3.1% and APS-wide was 4.2%. Respondents were able to provide more than one answer to this question.
Yes, to retire 5† 5
Yes, to pursue a job in another APS agency 25‡ 17
Yes, to pursue a job outside the APS 13‡ 9
Yes, to study 1 0
Yes, other 6‡ 5
No 32‡ 42
Not sure 26 25
Question 35. Please rate the importance of each of the following in making your decision to leave your agency in the next two years:
  Very Important % Somewhat Important % Not Important % Not Sure % Not Applicable %
Note: Respondents who answered 'Yes, to retire', 'Yes, to study', 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 3.6%, b – 2.5%, c – 2.3%, d  – 2.7%, e – 2.7%, f – 2.0%, g – 2.6%, h – 2.3%, i – 3.2%, j – 2.5%, k – 83.1%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 3.1%, b – 2.6%, c – 2.1%, d  – 2.3%, e – 2.1%, f – 1.7%, g – 2.0%, h – 1.9%, i – 2.1%, j – 2.2%, k – 82.2%.
a. My desire to relocate Medium 16 17‡ 43 2 22†
APS 17 19 41 2 20
b. My desire to gain further experience Medium 53† 35‡ 7‡ 0‡ 5
APS 50 33 11 1 6
c. My desire to try a different type of work or seeking a career change Medium 39‡ 36 17† 1 7‡
APS 43 35 16 1 6
d. My interests do not match the responsibilities of my current job Medium 24‡ 29 25‡ 2 20‡
APS 29 29 23 2 18
e. The lack of opportunity to work on innovative or 'leading edge' projects in my current job Medium 31† 30 20‡ 1 17‡
APS 33 29 23 1 14
f. The lack of future career opportunities in my current agency Medium 57† 25 9‡ 1 8‡
APS 54 24 13 1 9
g. The lack of recognition in my current agency for doing a good job Medium 29‡ 32 21 1 16‡
APS 32 31 22 1 14
h. Promotions in my current agency are generally not based on fair and transparent recruitment processes Medium 24‡ 19‡ 22‡ 7 27‡
APS 30 22 20 7 21
i. Senior leadership in my current agency is of a poor quality Medium 27‡ 26 23‡ 4 20‡
APS 32 26 21 4 18
j. My current remuneration package Medium 27 32 28 1‡ 12
APS 29 31 28 1 11
k. Other Medium 41 4‡ 2‡ 1‡ 51
APS 38 3 4 5 50
Question 36a. If you are intending to leave the APS, would you consider returning to work in the APS in the future?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 34 were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 1.4% and APS-wide was 1.7%.
Yes 49‡ 43
No 4‡ 8
Not sure 18‡ 21
Not applicable – I do not intend to leave the APS in the next two years 29 28
Question 37. Have you been at your current substantive classification level for at least five years?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 3.1% and APS-wide was 4.0%.
Yes 36‡ 45
No 63‡ 54
Not sure 1 1
Question 38. How has the work at your current classification level over the last five years or more changed in relation to your:
Increased % Neither increased nor decreased % Decreased % Not sure %
a.Responsibility for managing staff? Medium 34‡ 44‡ 18‡ 4‡
APS 31 49 14 6
b.Level of financial delegation? Medium 23‡ 58 12 7‡
APS 19 60 11 10
c.Size of budget? Medium 20‡ 47‡ 19‡ 14†
APS 17 52 17 15
d.Responsibility for managing sensitive stakeholder relationships? Medium 40† 40‡ 14‡ 7‡
APS 38 45 10 8
e.Requirement to deal with a complex working environment? Medium 60 30 8† 3‡
APS 61 29 7 4
f.Level of autonomy or independence? Medium 40 38 20 3‡
APS 39 37 21 4
g.Job requirements in terms of skills, knowledge or qualifications? Medium 55‡ 36‡ 8 2
APS 58 32 8 2
h.Workload (e.g. the number or size of tasks to be completed within a given timeframe)? Medium 64‡ 26‡ 8‡ 2
APS 70 22 6 2
Note: Respondents who answered 'No' or 'Not sure' to question 37 were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 1.6%, b – 4.5%, c – 1.7%, d  – 4.2%, e – 4.1%, f – 1.3%, g – 0.9%, h – 0.7%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 1.1%, b – 1.5%, c – 1.2%, d  – 1.7%, e – 1.3%, f – 1.3%, g – 1.0%, h – 1.0%.

F. APS Values and Code of conduct

Question 39. Based on your experience in the workplace, how frequently:
Always / Often % Sometimes % Rarely / Never % Not Sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 3.8%, b – 3.7%, c – 6.8%. The percentage of respondents who did not answer this question APS-wide was: a – 4.8%, b – 4.8%, c – 5.2%.
a.Do colleagues in your immediate work group act in accordance with the APS Values in their everyday work? Medium 90 7 2‡ 2
APS 90 7 1 1
b.Does your supervisor act in accordance with the APS Values in his or her everyday work? Medium 88 8 2 3
APS 89 7 2 2
c.Do senior leaders (i.e. the SES) in your agency act in accordance with the APS Values? Medium 74‡ 11 3 13‡
APS 70 10 3 17
Question 40a. In the last 12 months, did you witness another APS employee engaging in behaviour you saw as serious breach(es) of the Code of Conduct? (e.g. fraud, theft, misusing clients’ personal information, sexual harassment, leaking classified documentation.)
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 3.6% and APS-wide was 4.6%.
Yes 14 15
No 82 82
Not sure 4 4
Question 40b. What type of serious misconduct did you witness?
Medium % APS %
Access to and misuse of clients' personal information 8‡ 9
Leaking of information (other than misuse of clients' personal information) 8 7
Improper use of Commonwealth resources (e.g. internet, email, vehicles) 28 30
Wastage of public funds (other than improper use of Commonwealth resources) 17 16
Harassment or bullying 76 74
Creation of danger to health, safety or the environment (other than harassment/bullying) 6 5
Conflict of interest – in procurement 7 6
Conflict of interest – in program management 3 3
Conflict of interest – in a regulatory or investigatory role 4‡ 3
Conflict of interest – other 6 6
Theft or fraud 6‡ 10
Improper acceptance of gifts or benefits 4 4
Other 10‡ 12
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.5% and APS-wide was 0.8%. Respondents were able to provide more than one answer to this question.
Question 40c. Did you report the serious misconduct?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.1%.
Yes 40‡ 45
No 60† 55
Question 40d. Why did you not report the serious misconduct?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'Yes' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 1.2% and APS-wide was 1.0%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace 26 25
It is not my responsibility to report the misconduct 5 6
It could affect my career 34 34
I did not think any action would be taken 50 50
The matter(s) were resolved informally 14‡ 13
I did not think the misconduct was serious enough 10‡ 8
Other 45‡ 39
Question 40e. When you reported the serious misconduct, how satisfied were you with the outcome(s)?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a or 'No' to question 40c were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.4%.
Satisfied 34‡ 24
Neither satisfied nor dissatisfied 10‡ 12
Dissatisfied 52† 58
Not applicable – outcome pending 4 5
Question 40f. Why were you dissatisfied with the outcome(s) of reporting the serious misconduct?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 40a, 'No' to question 40c or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 40e were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.3%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action 21† 23
My agency did not take any effective action 64 65
The employee continued to breach the Code 42† 49
The employee was transferred or promoted within my agency 16 16
The employee resigned and went to another agency before the breach investigation was finalised 6‡ 5
The managers accepted the behaviour 48 49
My career has been negatively affected 28 26
My working relationships have been negatively affected 40 37
I was not informed of the outcome 15‡ 17
Other 17 15
Question 41a. During the last 12 months, have you been subjected to harassment or bullying in your workplace?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 3.5% and APS-wide was 4.7%.
Yes 17 18
No 80 79
Not sure 3 3
Question 41b. Did you report the harassment or bullying?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.0%.
Yes 40 39
No 60 61
Question 41c. Why did you not report the harassment or bullying?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'Yes' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.3% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
I did not want to upset relationships in the workplace 37 39
I did not have enough evidence 19 20
It could affect my career 37‡ 42
I did not think any action would be taken 42‡ 50
The matter was resolved informally 12‡ 11
I did not think the harassment or bullying was serious enough 23 21
Managers accepted the behaviour 27‡ 32
I did not think it was worth the hassle of going through the report processs 28‡ 32
Other 22 23
Question 41d. Was action taken as a result of your report of the harassment or bullying?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a or 'No' to question 41b were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.2%.
Yes, fully 15‡ 11
Yes, to some extent 56‡ 49
No 21‡ 31
Not sure 8 9
Question 41e. How satisfied were you with the action taken against the harassment or bullying?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b or 'No' or 'Not sure' to question 41d were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.0%.
Satisfied 38 34
Neither satisfied nor dissatisfied 19 19
Dissatisfied 42 44
Not applicable – outcome pending 1‡ 3
Question 41f. Why were you dissatisfied with the outcome(s) of reporting the harassment or bullying?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 41a, 'No' to question 41b, 'No' or 'Not sure' to question 41d, or 'Very satisfied', 'Satisfied', 'Neither satisfied nor dissatisfied' or 'Not applicable – outcome pending' to question 41e were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.6%. Respondents were able to provide more than one answer to this question.
My agency was slow to take action 20† 24
My agency did not take any effective action 45 53
The employee continued to harass or bully others 39‡ 53
The employee was transferred or promoted within my agency 16 16
The managers accepted the behaviour 43 49
My career has been negatively affected 33 33
I was not informed of the outcome 13‡ 18
Other 27 25

G. Individual performance

Question 42. Do you have a documented performance plan for your current job?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 4.0% and APS-wide was 5.2%.
Yes 79‡ 86
No 21‡ 14
Question 43a. Have you received formal individual performance feedback in your current agency in the last 12 months?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 3.8% and APS-wide was 4.9%.
Yes 80‡ 88
No 20‡ 12
Question 43b. From which sources did you receive formal individual performance feedback in the last 12 months?
Medium % APS %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.5% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Someone more senior (other than your supervisor) 17‡ 16
Your supervisor 96 97
Co-worker 6‡ 8
Someone more junior than you 4 4
Client 3 3
Consultant/service provider 1 1
Representative of another APS agency 1‡ 1
Minister or ministerial adviser 0 0
Other 1‡ 1
Question 43c. Please rate your level of agreement with the following statements:
Agree % Neither agree nor disagree % Disagree % Not sure %
Note: Respondents who answered 'No' to question 43a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was: i – 0.7%, ii – 0.9%, iii – 0.9%, iv – 1.0%, v – 2.6%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 0.6%, ii – 0.7%, iii – 0.8%, iv – 0.7%, v – 1.0%.
i.The way in which the performance feedback session was conducted provided me with the assistance/guidance I needed. Medium 68 20 11 1
APS 67 21 12 0
ii. My most recent performance review will help me improve my performance. Medium 53‡ 31‡ 15 1
APS 50 34 15 1
iii. My learning and development needs were adequately considered as part of the performance feedback discussion. Medium 65 21 14 0
APS 64 22 14 0
iv. My performance feedback discussion included how my performance aligns with the APS Values and Code of Conduct. Medium 55‡ 24‡ 19‡ 2
APS 60 22 17 2
v. My performance feedback discussion included how my performance aligns with business outcomes. Medium 65‡ 20† 13‡ 2†
APS 69 19 11 1
Question 44. Please respond to the following statements regarding your general work performance in your current job:
  Always / Often % Sometimes % Rarely / Never % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 4.3%, b – 4.7%, c – 4.7%, d  – 4.8%. The percentage of respondents who did not answer this question APS-wide was: a – 5.6%, b – 5.6%, c – 5.6%, d  – 5.7%.
a.I complete my assigned duties. Medium 99 1‡ 0 0 0
APS 99 1 0 0 0
b.I fulfil the responsibilities set out in my performance plan. Medium 89‡ 1 0 1 8‡
APS 93 1 0 1 4
c.I perform the tasks that are expected of me. Medium 99 1 0 0 0
APS 99 1 0 0 0
d.I meet the formal performance requirements of my job. Medium 96‡ 1† 0 2‡ 2‡
APS 97 1 0 1 1
Question 45. In the last fortnight, please rate your overall job performance (for the days that you worked) on a scale of 1 to 10, where 1 means the worst performance anyone could have at your job and 10 means the performance of a top worker.
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 4.8% and APS-wide was 5.8%.
1 = Worst performance 0 0
2 0 0
3 0‡ 0
4 0 0
5 2 2
6 3 3
7 12† 13
8 39 39
9 28† 26
10 = Top performance 14 14
Not Applicable (e.g. on leave for whole fortnight, on graduated return to work) 2 2

H. Learning and development

Question 46a. In the last 12 months, have your learning and development needs been identified and agreed to with your manager?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 4.5% and APS-wide was 5.7%.
Yes, fully identified 43‡ 48
Yes, to some extent 36 35
No 17‡ 15
Not sure 3 3
Question 47a. Based on your experience in the workplace, please rate your level of satisfaction with:
Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not applicable %
Note: The percentage of respondents who did not answer this question in medium agencies was: i – 5.2%, ii – 5.1%, iii – 5.3%, iv – 5.3%, v – 5.4%. The percentage of respondents who did not answer this question APS-wide was: i – 6.1%, ii – 6.2%, iii – 6.2%, iv – 6.2%, v – 6.3%. For sub-question 'ii', off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study or formal in-house programs.
i....your own access to learning and development opportunities in your agency? Medium 60 22 16† 2‡
APS 58 23 17 1
ii....the quality of formal training and education courses (off-the-job) in your agency? Medium 51 25 17‡ 7‡
APS 51 25 19 5
iii....the quality of informal, on-the-job training in your agency? Medium 54† 27 16‡ 3
APS 52 27 17 3
iv....the quality of coaching or mentoring in your agency? Medium 41 28 22 8‡
APS 42 29 23 6
v....the quality of e-learning in your agency? Medium 29‡ 33† 19 19‡
APS 44 31 18 7
Question 48. How would you rate the overall effectiveness of the learning and development you have received in the last 12 months (in your current agency only) in helping you improve your performance?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 4.6% and APS-wide was 5.7%.
High 32 30
Moderate 40 41
Low 20 21
Not sure 2 2
Not applicable 7 6
Question 49. How much time did you spend in learning and development activities off-the-job during the last 12 months? [Off-the-job activities can include seminars, conferences, classroom training courses, leadership programs, academic study, formal in-house programs and online training.]
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 4.3% and APS-wide was 5.6%.
No time 18 18
1 to 2 days (include part day) 29‡ 26
3 to 5 days 27 27
6 to 10 days 14 14
More than 10 days 10 11
Not sure 3‡ 4

I. Leadership

Question 50. What is your immediate supervisor’s current classification level? [If they are acting or temporarily performing at that level, please record their acting level.]
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 8.2% and APS-wide was 6.8%.
APS 1 – 4 (or equivalent) 3‡ 4
APS 5 – 6 (or equivalent) 18‡ 30
Executive Level 1 (or equivalent) 28 28
Executive Level 2 (or equivalent) 32‡ 26
Senior Executive Service (or equivalent) 20‡ 11
Question 51. Please indicate your level of satisfaction with your immediate supervisor’s actions in the following areas:
Your immediate supervisor:   Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 7.8%, b – 7.8%, c – 7.9%, d  – 8.1%, e – 8.1%, f – 88.2%. The percentage of respondents who did not answer this question APS-wide was: a – 6.6%, b – 6.7%, c – 6.6%, d  – 6.8%, e – 6.8%, f – 85.8%.
a.Achieves results (understands how to achieve results and motivates people to deliver them) Medium 77 12‡ 10 1‡ 0
APS 75 14 10 2 0
b.Cultivates productive working relationships (builds a range of working relationships and enables others to manage these relationships) Medium 74‡ 12‡ 13 1† 0
APS 72 14 12 1 0
c.Exemplifies personal drive and integrity (acts in accordance with the APS Values and demonstrates fairness) Medium 78‡ 11‡ 10 1 0
APS 76 13 9 1 0
d.Shapes strategic thinking (takes a whole-of-government view in shaping agency’s vision and goals) Medium 69 17‡ 10 3 1
APS 67 19 10 3 1
e.Communicates with influence (communicates clearly and confidently and is an interested listener) Medium 71 14‡ 13 1 0
APS 70 16 13 1 0
f.Other Medium 15‡ 9 11‡ 4 60
APS 18 9 7 5 61
Question 52. Please indicate your level of satisfaction with your immediate supervisor’s knowledge of the following areas:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure % Not applicable %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 8.0%, b – 8.2%, c – 8.4%, d  – 8.4%, e – 8.6%, f – 8.4%, g – 8.1%, h – 8.4%, i – 8.4%, j – 9.0%, k – 8.6%, l – 8.4%, m – 8.7%, n – 8.5%, o – 88.5%. The percentage of respondents who did not answer this question APS-wide was: a – 6.8%, b – 6.9%, c – 7.0%, d  – 7.0%, e – 7.0%, f – 7.0%, g – 7.0%, h – 6.9%, i – 7.1%, j – 7.1%, k – 7.1%, l – 7.1%, m – 7.3%, n – 7.1%, o – 85.2%.
a.Policy analysis (uses problem solving and analysis to make policy decisions) Medium 72 13 5 5 5‡
APS 71 14 6 6 4
b.Service delivery (leads delivery of customer- focused service) Medium 76 12 6 3 3‡
APS 76 13 6 3 2
c.Strategic management (scans environment to better match agency and strategic priorities) Medium 69 17 8 4‡ 2
APS 68 17 8 6 2
d.Program management (leads team to achieve outcomes) Medium 71 14 10 2 2‡
APS 71 15 10 3 2
e.Risk management (considers risks and effectively manages them) Medium 70 18 7 4 1‡
APS 71 16 8 4 1
f.General analysis (gathers information and uses it to make decisions) Medium 79‡ 12‡ 7 2‡ 1†
APS 78 13 6 3 0
g.People management (builds effective and diverse teams to meet agency’s vision and goals) Medium 66 15 16 2 1†
APS 66 15 16 2 1
h.Change management (motivates and leads people from current state to desired future state) Medium 62 21† 13 3‡ 1
APS 62 19 13 4 1
i.Technology (encourages innovation in using technology to achieve outcomes and goals) Medium 64 22 8 3† 2
APS 64 22 8 4 2
j.Financial/value management (leads development of creative solutions that provide value for money and comply with procurement guidelines) Medium 61 20 5 7‡ 7
APS 60 20 5 8 7
k.Business case (leads development of business cases that meet agency and stakeholder requirements) Medium 63 18 5 8‡ 7
APS 61 18 5 10 6
l.Public service craft (understands processes for achieving outcomes within the Westminster system of parliamentary democracy) Medium 59‡ 16† 4 15‡ 8
APS 55 17 4 17 8
m.Government savvy (understands political context) Medium 69‡ 16 4 8‡ 4
APS 65 16 4 10 4
n.Specialised (uses and develops others’ professional expertise to make sound decisions) Medium 69‡ 16‡ 7 6‡ 2
APS 66 17 7 8 2
o.Other Medium 12‡ 11 3 8 65
APS 15 11 3 8 63
Question 53. Please indicate your level of satisfaction with the following personal attributes of your immediate supervisor:
  Satisfied % Neither satisfied nor dissatisfied % Dissatisfied % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 8.5%, b – 8.5%, c – 8.3%, d  – 8.3%, e – 8.8%, f – 8.4%, g – 8.7%, h – 8.4%, i – 8.5%, j – 9.0%, k – 8.4%, l – 8.7%, m – 8.6%, n – 89.6%. The percentage of respondents who did not answer this question APS-wide was: a – 7.0%, b – 7.1%, c – 7.2%, d  – 7.2%, e – 7.3%, f – 7.3%, g – 7.4%, h – 7.2%, i – 7.3%, j – 7.6%, k – 7.3%, l – 7.3%, m – 7.4%, n – 86.6%.
a.Authentic (is genuine and shows consistency between words and actions) Medium 77 10 11 2
APS 76 11 11 2
b.Agile/adaptable (comfortably adapts in response to the changing environment) Medium 76 13† 9 2
APS 75 14 8 2
c.Empathetic (is sensitive to others’ thoughts and feelings) Medium 72 14 12 2
APS 73 14 12 2
d.Resilient (quickly bounces back from setbacks and perseveres when the ‘going gets tough’) Medium 77 13 6 3†
APS 77 13 6 4
e.Self-aware (is aware of own strengths and development needs) Medium 69 14 12‡ 5†
APS 69 15 10 6
f.Self-regulating (manages own emotional reactions to stay composed and positive) Medium 75 13 9 3
APS 74 14 9 3
g.Self-motivated (strives to improve, sets challenging goals and is ready to act on opportunities) Medium 80† 11‡ 6 3
APS 78 13 6 3
h.Socially aware (is interested in others’ views and concerns, including those from diverse backgrounds) Medium 74 14 10 3
APS 73 14 10 3
i.Socially skilled (is effective at give and take, and skilled at persuasion where necessary) Medium 72 14 12 3
APS 72 15 11 3
j.Situationally aware (accurately reads environment and knows what shapes views and actions of stakeholders) Medium 73 15 8 4‡
APS 72 15 8 5
k.Has willingness/passion/conviction (has courage to stand by decisions and delivers on commitments) Medium 78‡ 12‡ 7 3
APS 76 14 7 3
l.Is a steward (encourages a shared responsibility to protect, develop and guide the agency) Medium 72‡ 15‡ 7 5
APS 69 17 7 6
m.Ethical (acts, and encourages employees to act, in accordance with the APS Values) Medium 83 9‡ 5 3
APS 82 11 5 2
n.Other Medium 16 12 3 69
APS 16 12 3 68
Question 54. (APS/EL respondents only) Overall, do you view the SES leaders in your agency as part of a broader APS-wide leadership cadre/group?
Medium % APS %
Note: SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 9.5% and APS-wide was 9.1%.
Yes, definitely 16‡ 18
Yes, somewhat 38 38
No 30‡ 25
Not sure 16‡ 19
Question 55. (SES respondents only) Overall, in your view, do you see yourself as part of a broader APS-wide leadership cadre/group?
Medium % APS %
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 3.2% and APS-wide was 6.7%.
Yes, definitely 37 45
Yes, somewhat 40 41
No 23‡ 14
Not sure 0 0
Question 56a. (EL2/SES respondents only) Please rate your level of agreement with the following statements.
Agree % Neither agree nor disagree % Disagree % Not Applicable%
Note: APS and EL1 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was: i – 4.7%, ii – 4.6%, iii – 5.3%, iv – 4.4%, v – 4.9%, vi – 4.7%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 5.1%, ii – 5.0%, iii – 5.4%, iv – 4.9%, v – 5.3%, vi – 5.1%.
i.I am actively engaged in the leadership of my agency. Medium 62 17† 20 0†
APS 61 19 19 1
ii.I feel confident that I have the leadership skills to do my job effectively. Medium 92 7‡ 2‡ 0
APS 88 9 3 0
iii.Senior leaders (i.e. the SES) in my agency encourage innovation and creativity. Medium 52 26 22 0
APS 52 26 21 0
iv.Senior leaders (i.e. the SES) in my agency are personally active in efforts to improve equality and diversity in employment. Medium 45 36 19‡ 0‡
APS 47 35 17 1
v.Senior leaders (i.e. the SES) in my agency give their time to identify and develop talented people. Medium 47 28 25 0‡
APS 44 30 24 1
vi.Senior leaders (i.e. the SES) in my agency work collaboratively with people from other agencies. Medium 65 25 10 0‡
APS 62 27 9 1

J. APS OCCUPATIONS

Question 57a. (APS respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
Medium % APS %
Note: EL and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 6.0% and APS-wide was 7.3%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 4 4
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 23‡ 18
Audit (e.g. internal/external auditor) 2‡ 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 5‡ 2
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 5‡ 3
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 4‡ 6
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 11‡ 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2 2
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 5‡ 3
Policy or research (e.g. policy analysis, policy planning, policy development, research) 6† 5
Procurement or contracting (e.g. purchasing, contracting) 1‡ 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 3 3
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 7‡ 9
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 14‡ 27
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 1‡ 2
Other 6 5
Question 57b. (APS respondents only) Which one of the following best describes your accounting/finance occupation?
Medium % APS %
Note: Only APS respondents who selected the 'Accounting/finance' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 1.4% and APS-wide was 0.1%.
Accounts processing 35‡ 22
Budgeting 3‡ 12
Financial accounting or reporting 19‡ 23
Finance analyst 3 3
General finance 23‡ 15
Management accounting 3‡ 4
Performance/output reporting 5‡ 2
Tax accounting 1‡ 9
Manager 0‡ 2
Other 7 9
Question 57c. (APS respondents only) Which one of the following best describes your human resources occupation?
Medium % APS %
Note: Only APS respondents who selected the 'Human resources' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.4%.
Human resources generalist 10‡ 15
Learning and development 6‡ 10
Occupational health and safety 11‡ 7
Payroll 27‡ 25
Performance management 0‡ 3
Recruitment 14‡ 12
Talent management 0 0
Worker's compensation 5 4
Workforce planning 7‡ 4
Workplace relations 15‡ 9
Manager 0‡ 1
Other 3‡ 10
Question 57d. (APS respondents only) Which one of the following best describes your information and communications technology occupation?
Medium % APS %
Note: Only APS respondents who selected the 'Information and communications technology' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 1.7% and APS-wide was 0.1%.
Business process analysis/design 3‡ 13
Databases 4 3
Development and programming 21‡ 13
Helpdesk/support 24‡ 17
Information/knowledge management 2† 3
Infrastructure and facilities 5 5
Networks and telecommunications 5‡ 3
Procurement and vendor relations 0 0
Program-project management 2‡ 4
Quality assurance 4 2
Security 0‡ 2
Service management 4 4
Strategic leadership 0† 1
Systems administration 6 8
Systems analysis/design 4 5
Systems integration and deployment 2 2
Testing 8‡ 12
Training and development 0‡ 3
Web and multimedia content development 6‡ 2
Question 57e. (APS respondents only) Which one of the following best describes your other professional occupation?
Medium % APS %
Note: Only APS respondents who selected the 'Other professional' option in question 57a were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 2.0% and APS-wide was 1.8%.
Actuary 0 0
Economist 2‡ 3
Education and training professional 2‡ 5
Engineer 16‡ 26
Health professional 2‡ 7
Mathematician (excluding statistician) 0 0
Patents examiner 0‡ 3
Scientist 31‡ 25
Statistician 0‡ 8
Valuer 0 1
Veterinary scientist 0‡ 2
Other 47‡ 20
Question 57f. (EL respondents only) Which one of the following best describes your current occupation, taking into account your type of work and your agency's role?
Medium % APS %
Note: APS and SES respondents were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 5.6% and APS-wide was 4.5%.
Accounting/finance (e.g. accounts processing, budgeting, financial reporting) 4‡ 5
Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, project management, property management, other corporate services, direct managers of these functions) 6† 7
Audit (e.g. internal/external auditor) 4 4
Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) 6‡ 4
Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead select the relevant occupational group) 6 5
Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) 5† 4
Information and communications technology (e.g. quality assurance, testing, helpdesk/support) 8† 9
Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) 5† 4
Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) 2 3
Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) 8‡ 5
Policy or research (e.g. policy analysis, policy planning, policy development, research) 17 15
Procurement or contracting (e.g. purchasing, contracting) 1 2
Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) 7 8
Project management 7 8
Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) 8‡ 5
Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) 2‡ 4
Technical or trades (e.g. mechanic, security guard, technician, trade worker) 0 0
Other 5 6
Question 57g. (EL respondents only) Which one of the following best describes your accounting/finance occupation?
Medium % APS %
Note: Only EL respondents who selected the 'Accounting/finance' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.0%.
Accounts processing 5‡ 2
Budgeting 11‡ 23
Financial accounting or reporting 30‡ 14
Finance analyst 0‡ 5
General finance 11‡ 5
Management accounting 15‡ 21
Performance/output reporting 3 3
Tax accounting 9‡ 6
Manager 5‡ 16
Other 11‡ 5
Question 57h. (EL respondents only) Which one of the following best describes your human resources occupation?
Medium % APS %
Note: Only EL respondents who selected the 'Human resources' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 2.6%.
Human resources generalist 26† 23
Learning and development 16‡ 10
Occupational health and safety 2‡ 5
Payroll 3 2
Performance management 6 6
Recruitment 12‡ 8
Talent management 2‡ 0
Worker's compensation 0‡ 4
Workforce planning 7‡ 8
Workplace relations 11† 13
Manager 9‡ 16
Other 6 5
Question 57i. (EL respondents only) Which one of the following best describes your information and communications technology occupation?
Medium % APS %
Note: Only EL respondents who selected the 'Information and communications technology' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 2.4% and APS-wide was 0.8%.
Business process analysis/design 6‡ 11
Databases 10‡ 2
Development and programming 16‡ 20
Helpdesk/support 3‡ 4
Information/knowledge management 4 4
Infrastructure and facilities 3‡ 5
Networks and telecommunications 5† 4
Procurement and vendor relations 0‡ 1
Program-project management 8 8
Quality assurance 2† 3
Security 0‡ 3
Service management 6‡ 8
Strategic leadership 9‡ 3
Systems administration 11‡ 7
Systems analysis/design 5‡ 9
Systems integration and deployment 7‡ 3
Testing 1† 2
Training and development 2‡ 1
Web and multimedia content development 2‡ 1
Question 57j. (EL respondents only) Which one of the following best describes your other professional occupation?
Medium % APS %
Note: Only EL respondents who selected the 'Other professional' option in question 57f were asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.8%.
Actuary 0 0
Economist 2 3
Education and training professional 5‡ 3
Engineer 16‡ 23
Health professional 0‡ 6
Mathematician (excluding statistician) 2 1
Patents examiner 0‡ 2
Scientist 38 35
Statistician 4‡ 5
Valuer 0 0
Veterinary scientist 0‡ 1
Other 33‡ 20
Question 57k. (SES Band 1 respondents only) Which one of the following best describes the main type of work you are currently responsible for?
Medium % APS %
Note: APS, EL and SES Band 2 and 3 respondents were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 1.6% and APS-wide was 3.9%.
Delivery (The most significant contribution of the delivery role relates to outcome delivery and/or effective resource management. This may include development of delivery responses for policy objectives. Delivery roles are accountable for a measurable impact on the agency or APS as a whole (e.g. achievement of objectives through the management of financial, human and physical resources). This may be directed to an ongoing delivery program, integration of multiple programs for delivery or to a finite government initiative.) 38 38
Public policy and program design (The most significant contribution of the public policy and program design job role relates to the provision of policy advice, reflecting research and analysis of financial and other implications and stakeholder views obtained through consultations, and articulation of policy in policy statements, regulatory or financial measures and legislation. The role also includes program design but not program implementation—the latter would be included in Delivery.) 16‡ 26
Regulatory (The most significant contribution of the regulatory role relates to information gathering and risk assessment, and the design and implementation of compliance and enforcement programs within a governance framework.) 17‡ 9
Professional/specialist (The most significant contribution of the professional/specialist job role is the provision of technical, professional, specialist, or strategic advice. This advice has a primary influence on adopted strategies, plans and targets and outcomes in terms of effectiveness or efficiency.) 24 24
Other 6 4
Question 58i. (SES respondents only) For your responsible functions, please indicate the type(s) of occupational groups you experienced difficulty recruiting or retaining in 2010–11.
Yes % No % Not Sure % Not Applicable %
a.Accounting/finance (e.g. accounts processing, budgeting, financial reporting) Medium 14‡ 20 8 58
APS 23 18 6 54
b.Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) Medium 19 40 7 34
APS 23 42 6 29
c.Audit (e.g. internal/external auditor) Medium 9 22 8 62‡
APS 6 17 5 72
d.Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) Medium 11 31† 3 55
APS 11 23 4 63
e.Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) Medium 22 36 0 42
APS 24 33 2 41
f.Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) Medium 7 21 3 69
APS 5 20 3 72
g.Information and communications technology (e.g. quality assurance, testing, helpdesk/support) Medium 15 20 1 64
APS 17 16 2 65
h.Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) Medium 13 19 5 62
APS 16 21 4 60
i.Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) Medium 3 19 4 74
APS 5 15 3 76
j.Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) Medium 11 27‡ 4 59†
APS 12 18 3 67
k.Policy or research (e.g. policy analysis, policy planning, policy development, research) Medium 28‡ 28 1 43‡
APS 38 30 1 32
l.Procurement or contracting (e.g. purchasing, contracting) Medium 8† 27 6 59
APS 13 25 6 55
m.Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) Medium 19 21 1‡ 59
APS 17 19 4 60
n.Project management Medium 22 30 2 45
APS 23 32 4 41
o.Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) Medium 22‡ 22 3 54‡
APS 10 15 3 72
p.Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) Medium 3† 35‡ 1† 61
APS 7 23 3 67
q.Technical or trades (e.g. mechanic, security guard, technician, trade worker) Medium 2 15 1 82
APS * * * *
Note: APS and EL respondents were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 7.0%, b – 8.1%, c – 8.7%, d  – 9.6%, e – 10.5%, f – 9.4%, g – 9.0%, h – 9.0%, i – 9.0%, j – 4.6%, k – 10.9%, l – 7.2%, m – 9.7%, n – 10.7%, o – 10.0%, p – 7.9%, q – 10.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 10.9%, b – 11.9%, c – 12.5%, d  – 12.0%, e – 12.1%, f – 12.8%, g – 12.4%, h – 12.8%, i – 12.8%, j – 11.6%, k – 11.2%, l – 11.4%, m – 13.4%, n – 14.0%, o – 12.0%, p – 11.6%, q – 13.8%.
Question 58ii. (SES respondents only) If you did experience difficulty recruiting or retaining any of the occupational groups in question 58i, please assess the impact this difficulty had on your work area’s capability.
None% Limited% Moderate Severe
Note: Only SES respondents who selected 'Yes' to an occupational group in question 58i were asked the relevant sub-question of question 58ii. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 5.7%, b – 14.4%, c – 17.7%, d  – 18.6%, e – 25.7%, f – 9.6%, g – 25.6%, h – 19.3%, i – 10.1%, j – 38.8%, k – 30.1%, l – 12.1%, m – 22.6%, n – 32.8%, o – 33.1%, p – 30.3%, q – 23.5%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.5%, b – 13.4%, c – 12.9%, d  – 18.5%, e – 27.7%, f – 18.4%, g – 26.5%, h – 21.6%, i – 4.8%, j – 35.4%, k – 22.1%, l – 19.3%, m – 30.7%, n – 15.1%, o – 14.8%, p – 5.2%, q – 67.4%.
a.Accounting/finance (e.g. accounts processing, budgeting, financial reporting) Medium 0 6‡ 61‡ 33
APS 0 25 44 31
b.Administration (e.g. accommodation, travel, executive assistant, governance, grant management, logistics, ministerial, program implementation, property management, other corporate services, direct managers of these functions) Medium 0 34‡ 55‡ 11‡
APS 0 23 71 6
c.Audit (e.g. internal/external auditor) Medium * * * *
APS 0 25 56 19
d.Communications/marketing/engagement (e.g. advertising, branding, communications, graphic design, media, editing, publishing, public relations, relationship manager, stakeholder engagement) Medium * * * *
APS 0 21 61 18
e.Generalist manager (specialist managers such as information and communications technology, policy or human resources managers should instead be considered under the relevant occupational group) Medium * * * *
APS 0 17 75 8
f.Human resources (e.g. payroll, recruitment, worker’s compensation, workplace relations) Medium * * * *
APS 0 3 87 10
g.Information and communications technology (e.g. quality assurance, testing, helpdesk/support) Medium 0 4 80‡ 15‡
APS 0 7 59 35
h.Information, data or knowledge management (e.g. archivist, gallery/museum curator, historian, librarian, records manager, data analyst) Medium 0 21 67‡ 12‡
APS 0 16 54 30
i.Intelligence/national security (e.g. contingency planning, information security, intelligence analysis/assessment, personnel security, security adviser) Medium * * * *
APS 0 8 90 2
j.Legal (e.g. law interpretation, litigation, paralegal, privacy, prosecution, Freedom of Information) Medium * * * *
APS 0 19 57 24
k.Policy or research (e.g. policy analysis, policy planning, policy development, research) Medium 0 15 74 11‡
APS 0 16 66 18
l.Procurement or contracting (e.g. purchasing, contracting) Medium * * * *
APS 0 26 58 15
m.Other professional (not otherwise covered in other occupational groups e.g. economist, engineer, scientist, valuer) Medium 0 4‡ 75‡ 21
APS 0 26 54 20
n.Project management Medium 0 3‡ 70‡ 27‡
APS 0 18 43 39
o.Regulatory/investigation/compliance (e.g. border security, Customs, compliance, enforcement, investigation) Medium 0 48‡ 46‡ 6†
APS 0 24 65 10
p.Service delivery (e.g. call centre, client contact, client claims processing, customer service, direct managers of these functions) Medium * * * *
APS 0 23 47 30
q.Technical or trades (e.g. mechanic, security guard, technician, trade worker) Medium * * * *
APS * * * *
Question 59i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the accounting/finance occupational group in question 58i, please indicate which types of occupations.
Yes% No % Not Sure % Not Applicable %
Note: Only SES respondents who selected 'Yes' to the 'Accounting/finance' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 37.1%, b – 37.1%, c – 35.5%, d  – 50.0%, e – 50.0%, f – 31.4%, g – 55.6%, h – 55.6%, i – 44.3%, j – 88.3%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 35.6%, b – 23.1%, c – 18.1%, d  – 30.7%, e – 34.0%, f – 26.6%, g – 37.5%, h – 33.5%, i – 35.8%, j – 88.4%.
a.Accounts processing Medium 42 30 0‡ 28
APS 41 25 8 26
b.Budgeting Medium 68 14 0‡ 19
APS 65 10 7 18
c.Financial accounting or reporting Medium * * * *
APS 79 10 3 8
d.Finance analyst Medium 28‡ 8 11‡ 52‡
APS 58 12 3 27
e.General finance Medium 31† 17 0† 52‡
APS 40 22 2 35
f.Management accounting Medium 79 0‡ 0‡ 21
APS 67 4 6 23
g.Performance/output reporting Medium * * * *
APS 36 21 7 36
h.Tax accounting Medium * * * *
APS 24 17 7 52
i.Manager Medium 49 15 0‡ 35‡
APS 52 16 10 23
j.Other Medium * * * *
APS * * * *
Question 59ii. (SES respondents only) If you experienced difficulty recruiting or retaining any of the accounting/finance occupations in question 59i, please assess the impact this difficulty had on your work area’s capability.
None% Limited% Moderate% Severe%
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 59i were asked the relevant sub-question of question 59ii. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 0.0%, b – 0.0%, c – 8.9%, d  – 0.0%, e – 0.0%, f – 8.6%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 28.2%, b – 31.6%, c – 29.8%, d  – 39.1%, e – 39.1%, f – 26.9%, g – 37.7%, h – 53.0%, i – 27.0%, j – 0.0%.
a.Accounts processing Medium * * * *
APS * * * *
b.Budgeting Medium * * * *
APS 0 19 35 46
c.Financial accounting or reporting Medium * * * *
APS 0 7 64 30
d.Finance analyst Medium * * * *
APS 0 12 64 23
e.General finance Medium * * * *
APS 0 0 35 65
f.Management accounting Medium * * * *
APS 0 22 45 33
g.Performance/output reporting Medium * * * *
APS * * * *
h.Tax accounting Medium * * * *
APS * * * *
i.Manager Medium * * * *
APS 0 11 53 36
j.Other Medium * * * *
APS * * * *
Question 60i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the human resources occupational group in question 58i, please indicate which types of occupations.
Yes % No % Not Sure % Not Applicable %
Note: Only SES respondents who selected 'Yes' for the 'Human resources' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 29.8%, b – 39.4%, c – 39.4%, d  – 39.4%, e – 39.4%, f – 39.4%, g – 39.4%, h – 39.4%, i – 68.1%, j – 68.1%, k – 64.9%, l – 95.2%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 7.5%, b – 9.9%, c – 9.9%, d  – 9.9%, e – 9.9%, f – 17.1%, g – 9.9%, h – 9.9%, i – 17.1%, j – 28.8%, k – 16.3%, l – 95.4%.
a.Human resources generalist Medium * * * *
APS 79 5 7 9
b.Learning and development Medium * * * *
APS 41 29 7 23
c.Occupational health and safety Medium * * * *
APS 16 31 7 46
d.Payroll Medium * * * *
APS 15 1 7 77
e.Performance management Medium * * * *
APS 20 18 7 55
f.Recruitment Medium * * * *
APS 24 17 8 51
g.Talent management Medium * * * *
APS 39 16 7 39
h.Worker's compensation Medium * * * *
APS 16 18 7 59
i.Workforce planning Medium * * * *
APS 60 16 8 16
j.Workplace relations Medium * * * *
APS 0 23 9 68
k.Manager Medium * * * *
APS 12 40 0 48
l.Other Medium * * * *
APS * * * *
Question 60ii. If you experienced difficulty recruiting or retaining any of the human resources occupations in question 60i, please assess the impact this difficulty had on your work area’s capability.
None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 60i were asked the relevant sub-question of question 60ii. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 0.0%, b – 0.0%, c – 0.0%, d  – 0.0%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 15.5%, b – 0.0%, c – 50.0%, d  – 64.7%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 1.6%, j – 0.0%, k – 8.0%, l – 0.0%.
a. Human resources generalist Medium * * * *
APS * * * *
b. Learning and development Medium * * * *
APS * * * *
c. Occupational health and safety Medium * * * *
APS * * * *
d. Payroll Medium * * * *
APS * * * *
e. Performance management Medium * * * *
APS * * * *
f. Recruitment Medium * * * *
APS * * * *
g. Talent management Medium * * * *
APS * * * *
h. Worker's compensation Medium * * * *
APS * * * *
i. Workforce planning Medium * * * *
APS * * * *
j. Workplace relations Medium * * * *
APS * * * *
k.Manager Medium * * * *
APS * * * *
l.Other Medium * * * *
APS * * * *
Question 61i. (SES respondents only) If you indicated you experienced difficulty recruiting or retaining employees for the information and communications technology occupational group in question 58i, please indicate which types of occupations.
Yes% No % Not Sure % Not Applicable %
Note: Only SES respondents who selected 'Yes' for the 'Information and communications technology' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 36.9%, b – 43.0%, c – 36.5%, d  – 42.6%, e – 34.4%, f – 35.9%, g – 35.9%, h – 38.2%, i – 39.2%, j – 48.2%, k – 36.4%, l – 36.4%, m – 36.4%, n – 36.4%, o – 36.5%, p – 41.0%, q – 36.4%, r – 36.4%, s – 34.1%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 21.6%, b – 31.3%, c – 17.7%, d  – 31.3%, e – 22.2%, f – 28.0%, g – 30.7%, h – 25.9%, i – 28.8%, j – 34.6%, k – 28.5%, l – 29.7%, m – 26.1%, n – 33.5%, o – 21.9%, p – 30.4%, q – 29.7%, r – 29.7%, s – 31.2%.
a. Business process analysis/design Medium 82 7 4 7
APS 82 10 3 4
b. Databases Medium 44† 36 0‡ 20‡
APS 50 32 8 9
c. Development and programming Medium 59‡ 28‡ 4† 9
APS 71 15 7 7
d. Helpdesk/support Medium 31‡ 61‡ 0‡ 8‡
APS 19 37 13 31
e. Information/knowledge management Medium 52‡ 35‡ 4‡ 9‡
APS 42 26 8 24
f. Infrastructure and facilities Medium 44‡ 30‡ 0‡ 26‡
APS 32 15 13 40
g. Networks and telecommunications Medium 27‡ 36‡ 14 22‡
APS 17 24 15 43
h. Procurement and vendor relations Medium 13‡ 40‡ 15 32
APS 28 22 18 32
i. Program-project management Medium 69 13† 0‡ 19†
APS 66 8 11 14
j. Quality assurance Medium 27 33‡ 0‡ 40
APS 26 25 13 36
k. Security Medium 17 39‡ 0‡ 45
APS 19 27 3 51
l. Service management Medium 14 46‡ 0‡ 40
APS 11 35 8 46
m. Strategic leadership Medium 24‡ 47‡ 0‡ 29‡
APS 42 27 8 23
n. Systems administration Medium 27 37‡ 0‡ 36
APS 28 24 14 34
o. Systems analysis/design Medium 54 25‡ 0‡ 21
APS 57 15 11 17
p. Systems integration and deployment Medium 8‡ 49‡ 0‡ 43‡
APS 42 17 19 22
q. Testing Medium 18‡ 46‡ 0‡ 36‡
APS 39 25 17 19
r. Training and development Medium 2‡ 56‡ 0‡ 41‡
APS 27 36 17 21
s. Web and multimedia content development Medium 29‡ 37‡ 0‡ 34‡
APS 36 31 8 25
Question 61ii. If you experienced difficulty recruiting or retaining any of the information and communications technology occupations in question 61i, please assess the impact this difficulty had on your work area’s capability.
None% Limited% Moderate% Severe%
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 61i were asked the relevant sub-question of question 61ii. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 13.1%, b – 6.1%, c – 7.0%, d  – 0.0%, e – 19.8%, f – 0.0%, g – 26.1%, h – 0.0%, i – 0.0%, j – 0.0%, k – 0.0%, l – 0.0%, m – 44.7%, n – 15.3%, o – 0.0%, p – 0.0%, q – 0.0%, r – 0.0%, s – 35.6%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 22.9%, b – 22.9%, c – 20.3%, d  – 0.0%, e – 21.7%, f – 16.4%, g – 26.2%, h – 26.5%, i – 11.0%, j – 30.2%, k – 61.0%, l – 0.0%, m – 22.9%, n – 43.5%, o – 30.4%, p – 33.4%, q – 18.9%, r – 46.6%, s – 14.3%.
a. Business process analysis/design Medium 0 7 86‡ 7‡
APS 0 3 54 43
b. Databases Medium * * * *
APS 0 25 47 28
c. Development and programming Medium * * * *
APS 0 3 56 42
d. Helpdesk/support Medium * * * *
APS 0 61 9 30
e. Information/knowledge management Medium * * * *
APS 0 25 40 35
f. Infrastructure and facilities Medium * * * *
APS 0 11 83 6
g. Networks and telecommunications Medium * * * *
APS * * * *
h. Procurement and vendor relations Medium * * * *
APS * * * *
i. Program-project management Medium * * * *
APS 0 16 22 61
j. Quality assurance Medium * * * *
APS * * * *
k. Security Medium * * * *
APS * * * *
l. Service management Medium * * * *
APS * * * *
m. Strategic leadership Medium * * * *
APS 0 0 51 49
n. Systems administration Medium * * * *
APS * * * *
o. Systems analysis/design Medium * * * *
APS 0 9 26 66
p. Systems integration and deployment Medium * * * *
APS * * * *
q. Testing Medium * * * *
APS * * * *
r. Training and development Medium * * * *
APS * * * *
s. Web and multimedia content development Medium * * * *
APS 0 2 79 19
Question 62i. If you indicated you experienced difficulty recruiting or retaining employees for the other professional occupational group in question 58i, please indicate which types of occupations.
  Yes % No % Not Sure % Not Applicable %
Note: Only SES respondents who selected 'Yes' for the 'Other professional' occupational group in question 58i were asked this follow-on question. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 69.6%, b – 34.4%, c – 69.6%, d  – 30.2%, e – 69.6%, f – 69.6%, g – 69.6%, h – 59.2%, i – 69.6%, j – 69.6%, k – 69.6%, l – 75.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 50.1%, b – 25.6%, c – 50.1%, d  – 40.2%, e – 50.1%, f – 42.0%, g – 50.1%, h – 39.9%, i – 46.9%, j – 55.0%, k – 52.5%, l – 80.0%.
a. Actuary Medium * * * *
APS 4 8 0 88
b. Economist Medium * * * *
APS 66 3 0 31
c. Education and training professional Medium * * * *
APS 10 12 0 78
d. Engineer Medium 84‡ 4‡ 0 11‡
APS 39 10 0 50
e. Health professional Medium * * * *
APS 5 7 0 88
f. Mathematician (excluding statistician) Medium * * * *
APS 16 10 0 75
g. Patents examiner Medium * * * *
APS 0 12 0 88
h. Scientist Medium 29 8† 0 63
APS 28 10 0 61
i. Statistician Medium * * * *
APS 30 10 0 60
j. Valuer Medium * * * *
APS 0 14 0 86
k. Veterinary scientist Medium * * * *
APS 8 13 0 79
l. Other Medium * * * *
APS 44 3 0 53
Question 62ii. If you did experience difficulty recruiting or retaining any of the occupational groups in question 62i, please assess the impact this difficulty had on your work area’s capability.
None % Limited % Moderate % Severe %
Note: Only SES respondents who selected 'Yes' to a particular occupation in question 62i were asked the relevant sub-question of question 62ii. The percentage of relevant respondents who did not answer this question in medium agencies was: a – 0.0%, b – 39.1%, c – 0.0%, d  – 5.3%, e – 0.0%, f – 0.0%, g – 0.0%, h – 0.0%, i – 50.0%, j – 0.0%, k – 0.0%, l – 0.0%. The percentage of relevant respondents who did not answer this question APS-wide was: a – 0.0%, b – 16.7%, c – 11.3%, d  – 5.1%, e – 100.0%, f – 3.5%, g – 0.0%, h – 5.6%, i – 15.0%, j – 0.0%, k – 0.0%, l – 4.6%.
a. Actuary Medium * * * *
APS * * * *
b. Economist Medium * * * *
APS 0 20 59 21
c. Education and training professional Medium * * * *
APS * * * *
d. Engineer Medium * * * *
APS 0 3 85 12
e. Health professional Medium * * * *
APS * * * *
f. Mathematician (excluding statistician) Medium * * * *
APS * * * *
g. Patents examiner Medium * * * *
APS * * * *
h. Scientist Medium * * * *
APS 0 10 72 18
i. Statistician Medium * * * *
APS * * * *
j. Valuer Medium * * * *
APS * * * *
k. Veterinary scientist Medium * * * *
APS * * * *
l. Other Medium * * * *
APS * * * *

K. Innovation

Question 63a. In the last 12 months, has your work group implemented any innovations?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 8.4% and APS-wide was 7.1%.
Yes 54‡ 50
No 28‡ 31
Not sure 19 19
Question 63b. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; which parts of your work did it affect?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.3% and APS-wide was 0.5%. Respondents were able to provide more than one answer to this question.
Your policy thinking 21† 20
Your services 41 40
The way you provide services (not including the way you interact with stakeholders) 48‡ 51
The way you interact with stakeholders 34 35
Your administrative or organisational processes 56 55
The way you look at problems or challenge assumptions 22‡ 24
Other 2 2
Question 63c. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; how important were the following sources of ideas or information:
  Very important % Somewhat important % Not important % Not sure % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was: i – 4.0%, ii – 3.3%, iii – 1.5%, iv – 3.5%, v – 4.1%, vi – 4.6%, vii – 4.4%, viii – 4.8%, ix – 3.7%, x – 4.7%, xi – 4.6%, xii – 4.9%, xiii – 5.2%, xiv – 4.5%, xv – 83.1%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 3.1%, ii – 2.3%, iii – 1.7%, iv – 3.1%, v – 3.5%, vi – 3.7%, vii – 3.6%, viii – 4.1%, ix – 3.0%, x – 3.7%, xi – 4.2%, xii – 4.0%, xiii – 4.0%, xiv – 3.5%, xv – 82.3%.
i. The Australian Government (e.g. Ministers) Medium 15‡ 22‡ 41‡ 9‡ 13
APS 18 24 37 8 13
ii. Your agency's senior leadership (outside your work group) Medium 31 37 22 5 6
APS 31 37 21 6 6
iii. You or other members of your work group Medium 61 29 6 2† 1
APS 60 30 6 2 1
iv. Other Commonwealth agencies Medium 14 34‡ 35 6‡ 12‡
APS 14 31 35 7 13
v. State/Territory agencies Medium 10‡ 23‡ 45 6‡ 16‡
APS 8 20 47 7 18
vi. Local government agencies Medium 4 13 57† 6‡ 20
APS 4 13 55 8 21
vii. Groups representing communities (e.g. local community groups, Indigenous groups) Medium 7‡ 19 48‡ 7 19
APS 8 19 45 7 20
viii. Other non-government organisations (e.g. environmental groups, charities) Medium 4‡ 16 51† 8 20
APS 6 16 49 8 21
ix. Industry stakeholders (e.g. industry/business groups, individual business) Medium 23‡ 32‡ 27‡ 5‡ 13
APS 21 29 30 6 14
x. Tertiary education and/or research groups Medium 6 18‡ 49 8 19‡
APS 7 16 49 7 21
xi. Unions Medium 4 12‡ 56‡ 6† 21
APS 5 14 53 7 21
xii. Outsourced service providers (e.g. job network providers) Medium 7 14† 51 8 20
APS 7 15 49 8 20
xiii. Other contractors or consultants Medium 11‡ 23 43 7 15‡
APS 10 22 43 8 18
xiv. Members of the public Medium 15‡ 24‡ 38 6 17
APS 17 21 38 6 17
xv. Other Medium 9 4† 19‡ 8 60
APS 8 4 16 8 64
Question 63d. Thinking of the most significant innovation that was implemented by your work group in the last 12 months; has it had an effect on any of the following:
  Positive Effect Neither Positive nor Negative Effect Negative Effect Not sure % Not applicable %
Note: Respondents who answered 'No' or 'Not sure' to question 63a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was: i – 3.2%, ii – 2.5%, iii – 2.6%, iv – 2.4%, v – 2.9%, vi – 2.5%, vii – 3.1%, viii – 3.2%, ix – 87.9%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 2.5%, ii – 2.1%, iii – 1.8%, iv – 2.0%, v – 2.4%, vi – 2.0%, vii – 2.2%, viii – 2.6%, ix – 85.0%.
i. The cost of doing your work Medium 44 33 9 9 5
APS 46 31 9 10 5
ii. Your administrative procedures Medium 64 19† 11‡ 3 2
APS 65 18 12 3 2
iii. The quality of your work Medium 71 20 6‡ 2 1
APS 70 19 7 2 1
iv. Your client or service user satisfaction Medium 67 18 6‡ 6‡ 4
APS 67 18 8 5 3
v. Your client or user access to information Medium 63‡ 21‡ 4‡ 5 7‡
APS 59 25 5 5 6
vi. Your job satisfaction Medium 63 24 10 2† 1†
APS 62 25 10 2 2
vii. Your workplace (i.e. where your work is done) Medium 53† 31 8 3‡ 5
APS 55 30 8 3 5
viii. Cross-agency collaboration Medium 37 35 2† 8† 18‡
APS 36 34 3 7 19
ix. Other Medium 3‡ 9‡ 2 9‡ 77
APS 5 13 2 6 74
Question 64a. Do you believe there are any barriers to implementing innovations in your workplace?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 8.9% and APS-wide was 7.7%.
Yes 55† 53
No 29‡ 31
Not sure 16 16
Question 64b. What are the barriers to implementing innovations in your workplace?
Medium % APS %
Note: Respondents who answered 'No' or 'Not sure' to question 64a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.2% and APS-wide was 0.4%. Respondents were able to provide more than one answer to this question.
Unwillingness of managers to take risks 44 44
Resistance to change by managers 40 39
Employees believe their ideas will not be seriously considered by managers 37‡ 43
Budget restrictions 67‡ 62
Political uncertainty (e.g. frequent changes in government or ministers) 20‡ 23
Lack of incentives 22‡ 26
Technological barriers 34‡ 38
Other 16 16
Question 65. Please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 6.3%, b – 6.5%, c – 6.1%, d  – 9.1%, e – 9.2%, f – 6.8%, g – 6.5%, h – 6.6%, i – 6.9%, j – 6.8%, k – 6.8%, l – 7.1%. The percentage of respondents who did not answer this question APS-wide was: a – 7.4%, b – 7.6%, c – 7.5%, d  – 7.9%, e – 8.0%, f – 7.8%, g – 7.6%, h – 7.7%, i – 7.7%, j – 7.7%, k – 7.8%, l – 7.9%.
a. I am always looking for better ways to do things. Medium 90‡ 10 1‡ 0
APS 88 10 1 0
b. I am prepared to challenge others' thinking and points of view in order to solve problems in my workplace. Medium 88 10 2 0
APS 87 11 2 0
c. I receive support from my manager when I suggest new ideas. Medium 70‡ 20‡ 9 1‡
APS 68 22 9 1
d. I know exactly who needs to hear about my ideas so that they can be evaluated. Medium 62‡ 26‡ 10† 2
APS 59 27 11 3
e. There are established processes for evaluating my ideas. Medium 31‡ 35‡ 24‡ 9
APS 38 32 20 10
f. Employees in my workplace have autonomy and freedom in carrying out their job roles. Medium 56‡ 27 14‡ 2
APS 49 28 20 2
g. Employees in my workplace are provided with enough time and resources to try out new ideas. Medium 32‡ 31 32‡ 5
APS 30 30 36 4
h. My workplace encourages innovation and the development of new ideas. Medium 49 31‡ 17‡ 3
APS 50 28 19 2
i. My workplace is prepared to pilot and trial new ideas. Medium 51 30 14 5
APS 52 29 15 4
j. My workplace celebrates its successes in innovation and learns from everything it does. Medium 40 35 20 5
APS 41 34 20 5
k. My workplace shares its ideas and encourages their wider use. Medium 47 31 15 6‡
APS 49 30 16 5
l. My workplace has reward or incentive programs that encourage innovation. Medium 24‡ 25 40‡ 12‡
APS 30 25 35 10

L. Social media and networking

Question 66. What level of access do you have to online social media and networking tools in your current agency?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 9.0% and APS-wide was 7.7%.
Access is available to all social media and networking tools 22‡ 13
Access is available to some social media and networking tools 21‡ 17
Access is not available to social media and networking tools 31‡ 49
Not sure 25‡ 21
Question 67a. During the last 12 months, did you officially use any online social media and networking tools for work purposes?
Medium % APS %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.2% and APS-wide was 0.7%. Respondents were able to provide more than one answer to this question.
Yes – for working with government stakeholders (e.g. within your agency or with other Commonwealth, state or local government agencies) 17 18
Yes – for working with non-government stakeholders (e.g. community groups, industry/business, members of the public) 13‡ 11
No 72† 69
Not sure 6‡ 8
Question 67b. To what extent do you agree that the use of social media and networking tools helped you to more effectively carry out your work:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: Respondents who answered 'Access is not available to social media and networking tools' to question 66 were not asked this question. Only respondents who answered 'Yes – for working with government stakeholders' to question 67a were asked question 67bi, and only respondents who answered 'Yes – for working with non-government stakeholders' to question 67a were asked question 67bii. The percentage of relevant respondents who did not answer this question in medium agencies was: i – 1.1%, ii – 3.7%. The percentage of relevant respondents who did not answer this question APS-wide was: i – 1.1%, ii – 2.5%.
i. ...with government stakeholders? (e.g. within your agency or with other Commonwealth, state or local government agencies) Medium 74 20 4 2‡
APS 75 20 4 2
ii. ...with non-government stakeholders? (e.g. community groups, industry/business, members of the public) Medium 76† 20‡ 3‡ 1‡
APS 85 12 2 1
Question 68. Does your agency provide guidance on ethical considerations in using online social media and networking tools?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 9.6% and APS-wide was 8.4%. Respondents were able to provide more than one answer to this question.
Yes – for work use 42‡ 48
Yes – for personal or home use 18‡ 25
No 17‡ 13
Not sure 35‡ 29

M. Interactions with government

Question 69a. In the past 12 months, have you had direct contact with any of the following?
Medium % APS %
Note: The percentage of respondents who did not answer this question in medium agencies was 10.5% and APS-wide was 8.9%.
Both Ministers and Ministerial advisers 8† 7
Ministers only 1 1
Ministerial advisers only 11 10
Neither Ministers nor Ministerial advisers 80‡ 82
Question 69b. In the past 12 months, have you faced a challenge in balancing the need to be apolitical, impartial and professional; to be responsive to the Government; and to be openly accountable (as per the APS Values) in dealing with Ministers and/or Ministers’ offices?
Medium % APS %
Note: Repondents who answered 'Neither Ministers nor Ministerial advisers' to question 69a were not asked this question. The percentage of relevant respondents who did not answer this question in medium agencies was 0.0% and APS-wide was 0.2%.
Yes 28‡ 32
No 67‡ 62
Not sure 5‡ 6
Question 70. Please rate your level of familiarity with the following documents which guide interactions with government:
  Familiar with % Heard of but not familiar with % Not heard of % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 9.9%, b – 10.0%, c – 10.4%, d  – 10.2%. The percentage of respondents who did not answer this question APS-wide was: a – 8.5%, b – 8.6%, c – 8.8%, d  – 8.6%.
a. Standards of Ministerial Ethics (December 2007) Medium 5‡ 33‡ 57‡ 5
APS 4 28 62 5
b. Register of Lobbyists (May 2008) Medium 6‡ 30‡ 59‡ 5
APS 3 24 67 5
c. Lobbying Code of Conduct (May 2008) Medium 6‡ 30‡ 59‡ 5
APS 4 23 67 6
d. Code of Conduct for Ministerial Staff (July 2008) Medium 7‡ 36‡ 52‡ 6
APS 5 31 57 6

N. Agency culture

Question 71. Please rate your level of agreement with the following statements:
  Agree % Neither agree nor disagree % Disagree % Not sure %
Note: The percentage of respondents who did not answer this question in medium agencies was: a – 6.8%, b – 6.8%, c – 6.6%, d  – 9.4%, e – 6.8%, f – 9.6%, g – 6.8%, h – 6.8%, i – 9.6%. The percentage of respondents who did not answer this question APS-wide was: a – 7.6%, b – 7.7%, c – 7.7%, d  – 8.0%, e – 7.7%, f – 8.1%, g – 7.9%, h – 7.9%, i – 8.2%.
a. My workplace culture supports people to achieve a good work/life balance. Medium 69 19 12‡ 1
APS 67 18 14 1
b. My input is adequately sought and considered about decisions that directly affect me. Medium 55‡ 23‡ 21† 1
APS 52 25 22 1
c. My agency actively encourages ethical behaviour by all of its employees. Medium 82† 13‡ 4 1
APS 84 11 4 1
d. Senior managers in my agency lead by example in ethical behaviour. Medium 62‡ 23 10‡ 5†
APS 58 24 12 6
e. Recruitment and promotion decisions in my agency are fair. Medium 48‡ 26‡ 20‡ 6
APS 41 29 25 5
f. I have confidence in the processes that my agency uses to resolve employee grievances. Medium 39 32 18‡ 12
APS 38 31 20 11
g. My agency is committed to creating a diverse workforce (for example gender, age, cultural background, disability status, Indigenous status). Medium 64‡ 23‡ 7 6‡
APS 69 21 6 4
h. My supervisor is effective in managing people. Medium 68 16 15 1
APS 67 16 15 1
i. My agency acted on concerns identified by last year's State of the Service survey. Medium 23‡ 18† 7† 51
APS 22 19 8 51