State of the Service Report 2019-20
State of the Service Report 2018-19
State of the Service Report 2017–18
State of the Service Report 2016-17
State of the Service 2016-17 blogposts
State of the Service 2016-17 event series
State of the Service Report 2015-16
2015-16 State of the Service blogposts
State of the Service Report 2014-15
Copies of earlier reports are available from our Archived publications page.