Please note - this is an archived publication.
Leadership and performance
Senior Executive leaders in the Australian Public Service (APS) play a key role in the delivery of the core functions of the Service. They provide high quality policy advice to Government and implement Government programs, including delivering services to the community. They have a particular accountability to ensure the delivery of outputs that contribute to the achievement of outcomes as determined by government. They must be able to focus on the outputs specific to their agency, and the links between these outputs and broader government goals. This requires them to create a shared vision and sense of purpose for their organisations, to enable and motivate their staff to achieve high performance.
What is the Senior Executive Leadership Capability Framework?
This Framework seeks to establish a shared understanding of the critical success factors for performance in APS leadership roles.
The Framework identifies the five core criteria for high performance by senior executives. Each of the criteria heads a group of inter-related capabilities. The Framework does not describe the functions or responsibilities of particular senior executive roles.
In 2001 the SELC Framework was unanimously endorsed by Portfolio Secretaries as relevant and valid for the SES.
Leadership and the APS Values
It is envisaged that agency-specific criteria, such as particular qualifications or mobility requirements, will be added to the Framework to meet agency requirements.
This Framework embodies the APS Values. In particular, leadership of the highest quality is one of the APS values and is essential to the achievement of high performance within an environment of change.
The Framework has many potential applications including:
- leadership development
- performance management
- short- and long-term planning for the Senior Executive Service
- broader organisational development initiatives.
The application of the Framework to APS-wide and agencyspecific initiatives will contribute to the achievement of high quality leadership.
The attached information provides supplementary material to the Senior Executive Leadership Capability Framework. It was developed as part of the research into the factors for high performance in APS leadership roles and reflects the language used by participants to describe what senior executive leaders do when they are effective in their roles.
A flexible tool
The capabilities are based on the requirements of the APS now and into the future. They have been identified through extensive, validated research, and consultation with a wide range of leaders in the APS.
The balance between and within the five criteria is dependent on the work of the particular agency, the demands and levels of individual jobs, and the mix of skills required in the Senior Executive team.
Shapes strategic thinking
Inspires a sense of purpose and direction
- Personally contributes to, shapes and champions the organisation's vision and goals, relating these to government requirements.
- Translates broad strategy into practical terms for others, and creates a shared understanding of what has to be achieved.
- Within the overall strategic context, presents others with an integrated picture of the actions and priorities that will be required.
- Provides them with a clear sense of direction and endeavours to unite understanding among all levels within the organisation.
- Develops advice to government on potential outcomes, and develops a long term perspective on organisational success.
- Integrates a 'big picture' view of goals with how to achieve them.
- Operates on the basis of a 'whole of government' framework and takes the broader context into account.
- Ensures portfolio effort contributes to cross-government priorities.
- Envisages what might be and how future possibilities balance with the 'here and now'.
Harnesses information and opportunities
- Seeks to acquire knowledge, and is open to new information and different perspectives.
- Values finding out about Australian and global best practice (public and private sector) and considers the workings of the organisation within this context.
- Demonstrates business acumen by thoroughly researching the market that the organisation operates in (and opportunities offered and constraints imposed) to yield greater efficiencies and improve quality of service.
- Keeps abreast of major technological changes and their impacts.
Shows judgement, intelligence and commonsense
- Grasps complexity and identifies issues that tend to be overlooked by others.
- Thinks through problems from various angles, and analyses them dispassionately and objectively.
- Probes and critically evaluates information before applying both intellect and experience to final judgement.
- Is willing and able to question traditional assumptions and practices rather than taking things as given.
- Has the capacity to provide originality of thought and develop innovative solutions.
Builds organisational capability and responsiveness
- Initiates fluid and flexible resourcing options based on an appreciation of emerging requirements in a constantly changing environment.
- Looks outside of organisational 'silos' to identify what resourcing combination will deliver the best results, rather than being bound by existing organisational structures and processes.
- Responds flexibly to various stakeholder requirements and changing circumstances as they arise, varying deployment of resources within imposed constraints.
- Exploits the advantages offered by information technology.
- Takes action to ensure sustainability.
Marshals professional expertise
- Values specialist expertise and places emphasis upon creating an environment which facilitates the sharing and effective utilisation of professional knowledge and skills.
- Ensures relevant professional input from others is obtained.
Steers and implements change and deals with uncertainty
- Develops and oversees the implementation of change initiatives in a sometimes uncertain environment.
- Defines high level objectives and ensures translation into practical implementation strategies.
- Undertakes both long and short term planning phases and sets timescales for completion.
Ensures closure and delivers on intended results
- Engenders a culture of achievement, by ensuring ideas and intended actions become reality and that planned projects actually result in expected outputs.
- Puts systems in place to establish and measure accountabilities.
Cultivates productive working relationships
Nurtures internal and external relationships
- Builds relationships with Ministers, within the organisation and with key people in external organisations.
- Proactively creates a professional network and develops mutually beneficial relationships based on respect.
- Shows commitment to customer service.
Facilitates cooperation and partnerships
- Puts effort into developing a work environment where people pull together and value collaboration and teamwork.
- Creates a sense of 'interconnectedness' with other departments and agencies, ensuring opportunities to share views and ideas.
- Personally manifests strong interpersonal relations by role-modelling 'team-player' behaviour, including a willingness to consult and listen.
Values individual differences and diversity
- Supports and respects the individuality of others and recognises the benefits of diversity of ideas and approaches.
- Recognises different skill areas and levels of expertise.
- Understands others and responds to them in an appropriate way.
Guides, mentors and develops people
- Inspires ongoing learning in others.
- Gives timely recognition for good performance.
- Motivates others with an enthusiasm to 'give their all' by setting challenging goals, as well as supporting and encouraging them when they need assistance to overcome problems.
- Helps others to address areas of weakness by encouraging them to take an active role in their own development, and creating a climate with right opportunities to do so.
- Understands when it is appropriate to confront issues and takes action to deal with difficult performance situations.
Exemplifies personal drive and integrity
Demonstrates public service professionalism and probity
- Adheres to and promotes the APS Values and ethical framework as set out in the APS Code of Conduct.
- Serves the government of the day irrespective of personal preferences.
- Implements policies and programs based on corporate decisions rather than personal views.
Engages with risk and shows personal courage
- Is prepared to be forthright and 'tell it like it is' (and not how people might like it to be).
- Is independently minded and willing to challenge ideas and confront issues.
- Is prepared to acknowledge when in the wrong, and learns from mistakes.
- Is also prepared to ask for help and values advice from others.
Commits to action
- Is determined, highly motivated and action-oriented.
- Takes personal responsibility for getting things done, and for the success of the organisation.
- Handles issues proactively and tries to shape events.
- Doesn't procrastinate.
- Readily invests energy and initiative into progressing work.
- Remains focused on the objectives even in difficult circumstances.
- Bounces back after setbacks and remains positive.
- Maintains energy and willingly invests extra effort when required.
Demonstrates self awareness and a commitment to personal development
- Shows strong commitment to continued learning.
- Actively seeks feedback from a wide range of sources.
- Takes responsibility for own development and for managing self in a way which enables sustained performance.
- Looks for opportunities to enhance own skills.
- Values continuing development.
Communicates with influence
- Produces user-friendly verbal and written communication that is clear and concise.
- Ensures unambiguous delivery of the message, and checks that it has been understood as intended.
- Keeps people up to date and fully informed of any changes to the original communication.
Listens, understands and adapts to audience
- Listens actively to ensure views and information are properly exchanged.
- Checks with others to ensure their views have been accurately understood.
- Uses and adapts style as necessary to meet the requirements of the audience.
- Creates opportunities to listen to those whose input can add value.
- Establishes credibility and approaches negotiations persuasively.
- Offers a convincing rationale which has been thought through in advance and carefully positioned with reference to desired organisational outcomes.
- Allows for a genuine contest of ideas and pulls disparate views into a coherent position, and finds common ground to facilitate agreement and acceptance of mutually beneficial solutions.
- Reaches negotiated positions, through compromise, which lead to the achievement of the required outcomes.
Supplementary material to the Senior Executive Leadership Capability Framework was developed as part of the research into the factors for high performance in APS leadership roles.
In 2003 this material expanded through the Integrated Leadership System to describe the Capabilities in terms of what executive and senior executives from EL1 to SES Band 3 levels do when they are effective in their roles.