Beyond reason, Using emotions as you negotiate. Roger Fisher and Daniel Shapiro. Random House Business Books 2005.
Changing Behaviour – A Public Policy Perspective. Australian Public Service Commission, 2007.
The Creative Brain Field Book. Ned Herrmann. Ned Herrmann Group, 1995.
The Gentle Art of Persuasion, How to argue effectively. Chester Porter QC. Ramdom House Sydney 2005.
Getting to Yes. Roger Fisher, William Ury and Bruce Patton. Arrow Books 1997.
How to win friends and influence people. Dale Carnegie. Angus & Roberston 1981.
Influencer; The Power to Change Anything. Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler. McGraw-Hill, 2007.
The Negotiation Fieldbook. Grande Lum. Macgraw Hill 2005.
Persuasion and Influence. Bruce Hilliard. Woodsland Press Sydney 2010.
People Skills. Robert Bolton. Schuster & Schuster 1986.
The Psychology of Persuasion. Robert Cialdini. Allyn & Bacon 2010.
The Whole Brain Business Book. Ned Herrnmann. Mc Graw Hill 2006.
Cialdini, R. B. (2001). The science of persuasion. Scientific American, 284, 76-81.
Kipnis, D., Schmidt, S.M., & Wilkinson, I. (1980). Intraorganisational influence tactics: Explorations in getting ones way. Journal of Applied Psychology, 65, 440-452.
Lewin, K. (1982). Group decision and social change. In G.E. Swanson, T.M. Newcomb, & E.L. Hartley (Eds.), Readings in social psychology. New York: John Wiley.
Sagarin, B. J., Cialdini, R. B., Rice, W. E., & Serna, S. B. (2002). Dispelling the illusion of invulnerability: The motivations and mechanisms of resistance to persuasion. Journal of Personality and Social Psychology, 83, 526-541.