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Policy framework for managing cyber-bullying

Agencies may wish to use this guidance to develop their own protocols or procedures for dealing with unacceptable online conduct, either as stand-alone policies or as components of existing policies on social media or dealing with difficult clients.

Such policies or procedures may wish to refer to:

  • the potential impact of cyber-bullying on the health of APS employees, taking into account agencies' and managers' responsibilities under the Work Health and Safety Act 2011 (‘the WH&S Act’)
  • security issues raised by cyber-bullying
  • arrangements for reporting instances of cyber-bullying
  • providing advice and support to employees who are the target of cyber-bullying
  • managing inappropriate conduct by members of the public online, including by:
    • monitoring and keeping records of online comments
    • evaluating online comments
    • responding to online comments
    • reducing the risk of cyber-bullying
    • legal mechanisms for addressing cyber-bullying.

Refer to the Resources List.