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Part 6: Appendix A


DHS

payments made on behalf of other agencies (2012–13).

Source 2012–13

DHS

Portfolio Budget Statements


DHS

payments to customer groups as a percentage of total payments.

Source 2012–13

DHS

Portfolio Budget Statements

Definitions and acronyms

APS
Australian Public Service
APSC
Australian Public Service Commission
CLO
Customer Liaison Officer
DHS Executive
Secretary, Associate Secretary and Deputy Secretary
Executive Committee
Secretary, Associate Secretary, Deputy Secretaries, Chief Financial Officer and General Manager Audit
Executive leadership group
Secretary, Associate Secretary, Deputy Secretaries and General Managers (

SES

Band 2)

EL
Executive Level
ICT
Information and communications technology

L&D
Learning and Development
Network
The

DHS

customer service delivery network, including face-to-face services, smart centres (call and processing) and self-managed services
Master programs
Major programs offered by the predecessor agencies—Centrelink, Medicare Australia and the Child Support Program
SAP
IT system for managing financial, personnel and other corporate systems and processes
SES
Senior Executive Service
SMART
Specific, measurable, attainable, realistic and time framed