our client experience

Three principles will guide the way we work with others to position the APS workforce for the future.

In working with clients and partners, we will:

Principle 1: Add Value

• We contribute expertise, contemporary thinking and whole of APS insights to shape the agenda for the future.
• We identify opportunities for making progress in areas of importance for the APS and try new approaches.

Principle 2: Stay the Distance

• We go beyond ideas to design practical initiatives and solutions.
• We actively support implementation, knowing this is critical to achieving real outcomes for the APS.
• We adapt and adopt as we go, learning from our experiences and using this to improve the way things are done.

Principle 3: Partner Effectively

• We bring people and ideas together to generate better solutions.
• We co-create and co-design for optimum quality.
• We look for ways to tailor common solutions so that they are fit-for-purpose and suitable for a client’s context.