We have ongoing priorities to do the following:
- improve the service we provide to agencies through online lodgment and a better service offering, as well as improved information on the MPC website, including case studies
- develop the newly implemented client relationship management system
- support agencies in complex case management, including through the Code of Conduct inquiry service.
The Merit Protection Commissioner plans for a review of strategy and the Office’s operations to be completed by the end of 2018. This will focus on priority areas and ensuring that structure and strategy are aligned and designed for maximum efficiency and performance of the Merit Protection Commissioner functions. The review will also be directed at identifying or enhancing initiatives for working collaboratively with other stakeholders.