Go to top of page

Who is responsible for learning and development?

As a manager you play a critical role in supporting learning every day, helping your people grow and develop.  You can do this by:

  • Providing time and space for learning in the workplace - This can include enabling your people to attend courses, apply new skills or share knowledge with others.

  • Modelling a commitment to continuous learning - For example, keeping up to date with what is happening in your profession and sharing it with your staff.
  • Encouraging your staff to fulfill their potential by looking for growth opportunities.For example, nominating a staff member to work on an interagency project.
  • Coaching your team or individuals.
  • Providing developmental feedback.

If you would like to learn more, we have a number of courses that can assist you.

How does learning happen?

Development occurs both intermittently (through education) and continuously (through experience and exposure) in the following ways:

  • Experience – in and through work, including new and challenging roles, tasks, secondments, rotations, working committees, or acting opportunities.

  • Exposure – through relationships, connecting and engaging with people and networks, communities of practice, observing others, receiving feedback, coaching and mentoring.
  • Education – through courses, academic study, reading, and self-directed research.

To learn more about making the most out of experience driven development download here.

Why are some of the APSC courses delivered over a period of time?

Development takes time, experience and practice. Some of our courses span one day. Others, like our leadership courses, can span months.  We incorporate learning activities that are practical and relevant in and out of the workplace, to encourage learners to practice and apply their learning. Our courses deliberately build learning communities amongst learners, as we know that connecting with others (exposure) is one of the most effective ways that people learn. 

Why is leadership so important?

Leadership is at the heart of how we resolve today's complex problems. Strong and effective leadership is essential to the APS successfully supporting government and meeting community expectations.

We offer leadership courses for Senior Executive and Executive levels. The courses are delivered over time and include multiple workshops, which allow people to experiment with the course concepts.

Our experienced facilitators use contemporary approaches and practical activities to engage learners, supporting them to enhance their leadership practice.

Registrations for the courses are taken from all agencies, which supports connections and networks to form across the APS.To find about our leadership courses visit APSLearn.

What help is available to support me to lead and manage my team?

We have developed a range of courses to enhance your management and leadership. Visit APSLearn to find a course right for you.

If you are new to your leadership role, the Management in Action course may be helpful.  The course covers fundamental management practices such as exercising delegations, managing a budget, and managing individual and team performance. 

You can speak to your Department's human resources or learning and development area, about the courses or resources available for you.

What is the difference between mentoring and coaching?

Mentoring and coaching are highly effective approaches to developing employees. The terms are often used interchangeably, and although they are similar, they are different.

  • Mentoring is a relationship usually with a more experienced person, who focusses on career development by providing guidance, advice, support and feedback. 
  • Coaching is a more formal process, to help someone set specific goals to achieve, and strengthen their performance.

We have a course to help people develop their skills in coaching and developing others.

How do I identify high potential staff?

We have developed a guide to help you consider whether an individual is displaying the qualities and behaviours that indicate high potential. The tool helps you to make an initial assessment of potential. We recommend formal assessment to confirm an initial judgement of high potential. We have a guide available for you to download

What types of courses are available for my staff?

We offer a wide range of courses to build the core capabilities of APS employees. You can explore the types of courses on offer here or by browsing APSLearn

I have a new starter in my team who is new to the APS, is there an induction program they can do?

The APS Online Induction Portal provides new APS employees with knowledge to get started in the APS.  The Portal includes a range of eLearning modules, videos, and guides on topics such as Working in the APS, Structure of government, and Fraud awareness. Each module generally take between 15-20 minutes to complete.

To access the Portal, contact your HR area who can assign you a login and password.  If your HR area has not yet signed up, ask them to contact us.

Last reviewed: 
10 September 2019