Graduate Service Delivery Rotations
Service delivery rotations support a One APS operating model and aim to instil a culture of mobility from the outset. Service delivery rotations help to develop diverse and capable graduates, with the skills and capabilities needed, as well as helping to position the Australian Government a graduate employer of choice.
Graduates will have the opportunity to:
- Gain new perspectives—a strong line-of-sight to the Australians and communities we serve.
- Grow and develop—gaining key skills needed in the public service, by learning and practicing new and different ways of working.
- Connect and engage—build and grow a cross-agency network through connections with graduates and staff from other agencies.
Benefits to agencies include:
- More well-rounded and experienced graduates— new environments provide new challenges and help to equip graduates with new skills.
- Connected graduates—graduates will develop networks and relationships with other graduates and staff, which they can nurture and use throughout their career.
- A culture of mobility and a one APS mindset.
- More resilient graduates—moving to an unfamiliar organisation has been found to foster problem solving, adaptability and autonomy.
In 2021, the APS launched the Australian Government Graduate Program (AGGP). The AGGP brings the APS together to attract and recruit graduates and give graduates more opportunities to apply once and be considered for roles in multiple departments and agencies.
The 2021 graduate cohort will have an opportunity to undertake service delivery rotations to gain valuable service delivery experience, as the APS2000 did.
Service delivery rotations include, but go beyond front-line roles in call centres and shop fronts. All roles that provide externally facing advice, support and services to Australians, businesses and the community are in-scope.
If you’d like to find out more or your department or agency is interested in participating, please contact the AGGP team: firstname.lastname@example.org.