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The future: Learning from mistakes

Peter Shergold AC

"Contemplating the past, I have discovered that I'm able to learn more from the failures I
suffered as a public sector CEO than from the successes I enjoyed. Equally important, I have found that the public servants to whom I speak … prefer to hear about the failures … It helps people feel authorised to be more honest about their mistakes and —supported by colleagues—consider how best to make use of their experiences in the future" (2015)[264]

Peter Shergold was the Secretary of the Department of the Prime Minister and Cabinet from 2002 to 2007.


[264] Shergold, P quoted in P Crisp (ed.) 2015, p. 109.

Last reviewed: 
29 March 2018