Peter Shergold AC
"Contemplating the past, I have discovered that I'm able to learn more from the failures I
suffered as a public sector CEO than from the successes I enjoyed. Equally important, I have found that the public servants to whom I speak … prefer to hear about the failures … It helps people feel authorised to be more honest about their mistakes and —supported by colleagues—consider how best to make use of their experiences in the future" (2015)
Peter Shergold was the Secretary of the Department of the Prime Minister and Cabinet from 2002 to 2007.
 Shergold, P quoted in P Crisp (ed.) 2015, p. 109.