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Evaluation factor - Scope and complexity

This factor covers the type, variety and intricacy of tasks, process or methods in the work performed. It considers the extent and diversity of the activities which must be performed and/or coordinated by the role. It also considers the need to know about activities and requirements across functions within and/or outside the agency.

Work value description Points
  • Work is routine and basic.
  • Tasks are clearly defined, discrete and directly related.
  • Actions or responses to be made are readily discernible and quickly learnt.
  • There is minimal or no choice in deciding what is to be done.
  • Work is straightforward in which tasks involve related steps, processes or methods.
  • Actions or responses address familiar circumstances and involve choices between easily recognisable alternatives.
  • Issues requiring resolution are normally minor in nature and either have clear choices between options or are referred to more senior employees.
  • Work is straightforward and relates to a broad range of tasks.
  • Problems faced may have some complexity yet are broadly similar to past problems.
  • Solutions generally can be found in documented precedents, or in rules, regulations, guidelines, procedures and instructions, though these may require some interpretation and application of judgement.
  • Work is moderately complex, relates to a limited range of activities and work requires the application of well-established principles, practices and procedures in combination.
  • Actions or responses made can generally be related to past experience.
  • There may be occasions where unfamiliar circumstances may require some judgement or technical assistance sought.
  • Work is moderately complex to complex in nature and relates to a range of activities.
  • What needs to be done involves using available information however options are not always evident.
  • Interpretation, analysis and some judgement is required to select an appropriate course of action.
  • Work is complex and involves various activities involving different, unrelated, but established processes/methods.
  • Circumstances or data must be analysed to identify inter-relationships.
  • What needs to be done depends on analysis of the issues and the selection of an appropriate course of action from a number of options requiring sound judgement.
  • Work is very complex and includes varied activities involving many different and unrelated processes/ methods.
  • Work deals with unfamiliar circumstances, variations in approach and/or sudden changes.
  • Tasks are a narrow range of related activities performed to considerable depth, within established principles, practices or procedures.
  • The work requires the bringing together of a range of elements and the determination of method of approach from a range of options and involves significant evaluative judgement.
  • Decisions about what needs to be done include interpretation of considerable and/or incomplete data.
  • Work is highly complex and includes a broad range of activities of substantial depth involving significant detail.
  • Roles operate with reference to organisational objectives that are clear although specific guidelines, strategies or tactics are sometimes ill-defined or incomplete.
  • Work requires establishing or developing new information or techniques.
  • Work regularly addresses major areas of uncertainty and demands critical choices between options.
Last reviewed: 
29 March 2018