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Delivering quality service

Suitable for: APS - EL

Duration: 1/2-day workshop
Venue: Centre for Leadership and Learning, Canberra
Price: $325.00 (excl. GST)
Dates: 30 September (Canberra)
Registration: APS Learn
Contact: nationalcalendarteam [at] apsc.gov.au ( )

Program overview

This program provides you with an understanding of what is quality service, the importance to the business and how to develop the skills to provide quality service to effectively manage clients.

Participant benefits

  • Enhance your understanding of the importance of quality service in the APS
  • Develop effective client management skills
  • Explore techniques for dealing with challenges clients