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Conflict resolution

Suitable for: APS 3-6

Duration: 1-day workshop
Venue: APS Learning Centre, Canberra
Price: $708.00 (excl. GST)
Registration: Visit APS Learn for schedules dates and to enrol for this program
Contact: APSC-CoreSkillsDevelopment [at] apsc.gov.au

Program overview

This program teaches the skills to respond to workplace and organisational conflict. This practical skills based program explores the causes of workplace conflict, ways  to identify and address the early signs, tools to reduce anxiety and talk skilfully about difficult issues and behaviours in a professional and resilient manner.

Participant benefits

On completion of this program, you will be better able to:

  • Have increased self-awareness around conflict and enhanced personal skill of self-regulation (managing one-self).
  • Be able to respond to conflict to create choice rather than react.
  • Be able to promote a collaborative approach to resolving conflict.
  • Be able to influence others by modelling a non-anxious response.
  • Promote a productive workplace that encourages respectful relationships.


  • One-day workshop.
Last reviewed: 
20 December 2018