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Challenge 5: National Disability Insurance Agency


The challenge:  WE. ARE. PARTNERS! 

The National Disability Insurance Agency (NDIA) has a blended workforce of APS and Partner organisation staff from the private sector and not-for-profit organisations. This blended workforce has, and will continue to bring together different job functions, job titles, employment arrangements and employers whose workplace cultures may not always align.

We are committed to bringing together all NDIA staff to grow, nurture and maintain a unique shared culture that supports the Agency's vision and mission.

Our goal is to grow a culture of true partnership that thrives and achieves the outcomes required by the National Disability Insurance Scheme, which the NDIA is responsible for delivering (see more detail in the Background section below). 

Our challenge to you is:

How do we empower and enable all NDIA staff to mobilise, communicate and embrace our NDIA mission, brand and values?


Consideration of and adherence to:

Your expectations

An idea, tool or holistic solution that we can look to implement in the NDIA.

We recognise that in three hours you may not have the time to map out a comprehensive approach, but we value any pitch that will generate further ideas and actions to bring our diverse workforce together as one NDIA.


NDIA's mission is building and managing a world leading National Disability Scheme for all Australians.

Like any local community we come from different backgrounds, with different experiences and different ways of viewing the world…we have different needs and preferences, but we pull together to achieve a common goal.

We are responsible for the delivery of the NDIS, the most significant economic and social reform since the introduction of Medicare in the 1970s.  This new approach to the provision of support to people with disabilities, their families and carers will ensure the economic, education and social participation of Australians with disability is maximized.

As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.  The NDIS gives all Australians peace of mind that if their child or loved one is born with or acquires a permanent and significant disability they will get the support they need.  The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.

The NDIA and its Partners have an amazing culture, driven by passion for the work we do and commitment to supporting people with disability and children with developmental delay to achieve greater independence. 
From now to full scheme rollout in 2019, the NDIA will continue to grow its own workforce to approximately 2,750 APS employees, with a Partners in the Community workforce of up to 7,000.

The following strategies and plans articulate the NDIA and its Partners in the Community's:

  • Intentions for its people, and the culture the Agency and its Partners in the Community  are building,
  • Its commitment to delivering a world-leading service, and
  • How it will operate in and engage with the community.


NDIA People Strategy

Culture Framework

Commonwealth grant rules and guidelines

Our ecosystem

NDIA Corporate plan

Last reviewed: 
23 May 2018