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Australian Public Service Commission training programs

Getting that selection right

This program helps members of selection committees conduct effective selection processes. Examine relevant legislation and principles guiding staff selection and retention. Look at the three-staged recruitment process used in the APS. Create effective selection practices that include building rapport with applicants and managing judgements and evaluations. Understand the roles of the selection panel in talking to referees, reaching a recommendation decision, writing a report and giving feedback.

Participant benefits:

  • Understand the recruitment and selection processes used in the APS.
  • Learn to interview and evaluate candidates in relation to selection criteria and carry out the duties required of the selection panel.
  • Achieve quality recruitment outcomes.

Read more about the Getting that selection right program.

APS Online Induction program

This program provides information that is vital for working in the Australian Public Service (APS). The APS has a proud tradition of responding professionally to the agenda of the government of the day. We are only able to fulfil this role by maintaining the highest standards of integrity and by operating within the legal frameworks and values that set a clear standard for our behaviours and actions.

Completing this program will ensure that you are aware of your obligations and that you will be able to meet the expectations placed on you as an APS employee. The program is relevant to all APS employees, whether you are a new starter or graduate, or an experienced employee needing to refresh your existing knowledge.

Read more about the APS Online Induction program

APS Ethics and Values

The day-to-day application of the APS Values and Code of Conduct are essential knowledge.

Participant benefits:

  • Increase your knowledge of the APS Values and Code of Conduct and understand the possible implications for not upholding them in the workplace
  • Identify and examine the possible challenges posed in supporting the APS Values and Code of Conduct
  • Apply practices in the workplace that are guided by the APS Values and Code of Conduct.

Read more about the APS Ethics and Values program

APS frameworks

Understand the APS frameworks of legislation, regulations, policy, official directions and other guidelines. These frameworks guide the behaviour, actions and decision-making of APS employees. Scenarios and case studies are used to develop a good understanding of the interconnected nature of APS frameworks.

Participant benefits:

  • Define and describe the purpose and importance of frameworks in the APS.
  • Explain how principles underpin the frameworks and how they guide operations, are used to manage risk, and the implications for decision-making.
  • Assemble useful workplace resources to help you apply good decision-making using the APS frameworks.

Read more about the APS Frameworks program

APS decision making

Good administrative decisions that are consistent with legal and policy frameworks are essential skills. Examine legal authorities that make decisions and the responsibilities of administrative decision-makers. Work through case studies and scenarios to identify, interpret and apply legislation in making decisions and examine how decisions can be reviewed.

Participant benefits:

  • Describe the legal and administrative framework for APS decision-making.
  • Interpret and apply legislation and other guidance in administrative decision-making.
  • Assemble a suite of useful resources to assist with decision-making in the workplace.

Read more about the APS decision making program

Conflict resolution for managers

This program explores conflict in the workplace and looks at ways to address the early signs. Gain knowledge of different behaviours and use a range of interpersonal communication skills to reduce stress and ease the impact of workplace change. Look at aspects of healthy workplace relationships and learn how to raise difficult issues in constructive ways.

Participant benefits:

  • Learn about emotional intelligence and how to handle conflict.
  • Understand difficult issues and facilitate constructive problem-solving using interactions, meetings or negotiation that encourages a collaborative approach.
  • Apply greater flexibility when negotiating with people.

Read more about the Conflict resolution for managers program