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There are many diverse roles performed within the APS. The APSC has developed a ‘Job Family Model’ which groups functionally similar positions that have related skills, tasks and knowledge.

As at 31 December 2018, 27 APS entities supplied Job Family data relating to 111,185 (75.6%) of APS employees.

More than a quarter of APS employees work in Service Delivery (29.3%). Other job categories that employ noteworthy numbers of APS staff are Compliance and Regulation (13.9%), Administration (8.1%) and ICT (6.1%), (APSED December 2018 Table 28).

Job Roles

Each Job Family can be further broken down into functional clusters, which are made up of individual Job Roles. Of the data available at 31 December 2018, there were 369 distinctive Job Roles in the APS. One sixth (16.6%) of APS employees work in call or contact centres. Agencies that employ a large number of people in this role are Department of Human Services, Department of Agriculture and Water Resources, Department of Veterans’ Affairs and Department of Home Affairs. Other common roles include Compliance Case Management, Administrative Support, Customer Support and Programme Advice and Support.


Many job families have an uneven gender representation. Areas such as Health (80.1%), Service Delivery (73.7%), Human Resources (68.8%) and Communications and Marketing (68.5%) employ proportionally more females. In contrast, males tend to work more in technical job families such as Engineering and Technical (84.7%), Science (71.1%), Trades and Labour (72.9%) and ICT (66.2%). 

Figure 8: Job Family by Gender, 31 December 2018

Source:  APSED December 2018 Table 28

Movement between agencies

Of the 111,185 employees with Job Family details in the APSED database; 2,098 ongoing APS employees have moved agencies during 2018. It was noted that more technical specialist job family roles tend to have lower mobility than generalist job family roles. The Strategic Policy (6.56%) Job Family had the highest proportion followed by Organisational Leadership (5.4%). The Job familes with the lowest mobility of less than 1% are Trade and Labour, Science, Engineering and Technical, and Health. It must be noted that not all employees would have moved to the same job family in their new agency.

Figure 9: Proportion of employees in each Job family that have moved agencies

Source: APSED December 2018 Table 28

Last reviewed: 
1 April 2019