There are many diverse roles performed within the APS. The APSC has developed a ‘Job Family model’ which groups functionally similar positions that have related skills, tasks and knowledge.
As at June 2018, 24 agencies supplied Job Family data relating to 113,744 (75.5%) APS employees.
More than a quarter of the APS work in Service Delivery (25.2%). Other job categories that employ significant numbers of APS staff are Compliance and Regulation (14.6%), Administration (11.8%) and ICT (7.1%) (APSED June 2018 Table 24).
Of the data available at June 2018, there were 365 distinctive job roles in the APS. Almost a fifth (17.3%) of APS employees work in call or contact centres. Agencies that employ a large number of people in this role are Human Services, Home Affairs, DVA and the ATO. The other popular roles include Compliance Case Management, Administrative Support, Corporate Services Management and Programme Advice and Support.
Many job families have an uneven gender representation. Areas such as Health (80%), Service Delivery (75%), Human Resources (70%) and Communications and Marketing (69%) employ proportionally more females. In contrast, males tend to work more in technical roles such as Engineering and Technical (84%), Science (72%), Trades and Labour (73%) and ICT (65%) (APSED June 2018 Table 24).