Home > A-Z Index

A

Aboriginal and Torres Strait Islander Commission (ATSIC), 3, 191

Aboriginal and Torres Strait Islander Services (ATSIS), vii, 3, 131, 150, 159, 191, 274

Aboriginal Hostels Limited (AHL), 150, 151

Administrative Appeals Tribunal (AAT), 53

age profile of ongoing staff, 16-19, 173, 198

ageing of the APS workforce, 2, 18, 25, 26, 27, 198, 242, 253

agency heads, appointment of, 79, 277-282

agency-specific values, 5, 133-134, 135, 137

APS Code of Conduct, 3-4, 184, 256
    familiarity with, 109-110, 127
    training in, 4, 55, 109, 110, 127, 129, 130-132, 137
    see also breaches of the Code of Conduct

APS employees total number of, 7-8
    turnover, 199-200

APS Employment Database (APSED), 7
    data, 140-142, 196

APS Employment Database Internet Interface (APSEDII), 204

APS Level 1-6
    mobility rates, 197
    performance pay and bonuses, 211-212, 213

APS Values, 3-4, 5, 29, 40, 41, 51, 77, 109, 129-138
    adherence to, 41, 82, 129, 132, 137
    assurance mechanisms, 129, 134-135
    commitment, 129-134, 137
    management, 129, 132-134, 207
    familiarity with, 3, 131, 132, 137
    inclusion in individual performance assessment, 133-134, 137
    leadership, 129-130
    relevance to daily work, 131-132
    training on, 4, 55, 109, 110, 127, 129, 130-132, 137

APS Values and Code of Conduct in Practice (APS Commission), 4, 35, 37, 49, 78

Attorney-General’s Department (AGD), 32, 46, 66, 275

AusIndustry (in DITR), 55, 59

Australia and New Zealand School of Government (ANZSOG), 5, 233, 241

Executive Fellow Program (EFP), 233

Executive Master of Public Administration (EMPA), 233

Australian Broadcasting Authority (ABA), 125

Australian Bureau of Statistics (ABS), vii, 53, 64, 106, 132, 169, 182, 219, 274

Australian Capital Territory
    chief executive appointments, 79, 277
    SES appointments, 78, 283

Australian Communications Authority (ACA), 48

Australian Crime Commission (ACC), 10, 106, 150, 202, 204

Australian Customs Service (Customs), viii, 10, 47, 52, 56, 61, 106, 131, 170, 274, 275

Australian Electoral Commission (AEC), 18, 106, 161

Australian Federal Police, 111

Australian Government Information Management Office (AGIMO), vii, 52, 63, 65

Australian Industrial Registry (AIR), 161, 275

Australian Industrial Relations Commission (AIRC), 99, 126-127, 218

Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS), 11, 150

Australian Institute of Family Studies (AIFS), 11, 12

Australian Institute of Health and Welfare (AIHW), 12

Australian National Audit Office (ANAO), viii, 18, 52, 69, 148, 150, 200, 203, 206, 207, 212, 242, 275
    see also better practice guides; performance audit reports

Australian Protective Service, vii, 145

Australian Public Service Statistical Bulletin 2003-04, iii, viii, 7

Australian Quarantine and Inspection Service (AQIS), 64

Australian Securities and Investments Commission (ASIC), 106, 219, 274, 275

Australian Taxation Office (ATO), viii, 10, 23, 56, 57, 61, 63, 64, 69, 73-74, 104, 106, 120, 136-137, 170, 203, 209, 238, 274

Australian War Memorial (AWM), viii, 56, 57, 60, 275

Australian workplace agreements (AWAs), 2, 93, 107, 223
    employees covered by, 91, 93, 207
    performance pay, 93, 95, 214
    remuneration policies, 91, 92, 93, 95-96
    salary, 93-95
    average annualised wage increase (AAWI), 92

B

Bennett case, 118, 126

better practice guides
Building capability–A framework for managing learning and development in the APS (ANAO and APS Commission), 221, 225
    Contract Management (ANAO), 251
    Managing Parliamentary Workflow (ANAO), 31

bonuses, see performance management systems

breaches of the Code of Conduct
    confidence in reporting, 110-111, 127
    evaluation of agency management (APS Commission), 1, 4, 109, 120-123, 127, 273-274
    investigations, 114-115
    nature of reported breaches, 116-118
    reporting, 109-114
    review of actions, 87, 123-124
    sanctions, 119-120, 127
    whistleblower reports, 112-114, 256
    bullying in the workplace, 184-191, 192, 257
    definition, 184

Bureau of Meteorology (BOM), 18, 89, 104, 132, 145, 147, 165, 219, 274, 275

Bureau of Rural Sciences (BRS), 201

C

capability building, 242, 253, 257-258
   trends, 2, 194-200

Career Development Assessment Centre (CDAC), 204, 230, 234

Centrelink, vii, viii, 10, 12, 23, 47, 52, 56, 57, 60, 61, 62, 64, 68, 69, 73, 106, 114, 120, 150, 151, 159, 164, 274
    certified agreements (CAs), 92, 107, 217, 223
    employees covered by, 91, 207
    performance pay, 93, 95
    salary, 93-95
    chief executives, appointment of, 79, 277-282

Child Support Agency (CSA), vii, viii, 53, 56, 57, 60-61, 62, 67, 68, 69, 100, 120, 131, 209, 274

classification profile of the APS, 14-15, 194-195

client satisfaction, 60-61

client surveys, agency, 54, 56-62, 73, 74

Code of Conduct, see APS Code of Conduct

Comcare, viii, 107

Commonwealth Grants Commission, 275

ComSuper, 150

conflict of interest, 124-126, 127, 256

Review of the Corporate Governance of Statutory Authorities and Office Holders (Mr John Uhrig AC), 124

Connecting Government (MAC), 3, 65-66, 70, 193, 197, 200, 222, 229, 237, 239, 241, 253

consultation in the workplace, 38, 100-101
    agencies’ policies, 101
    employees’ perceptions, 100-101
    consultation with the public and stakeholders, 70-74, 75
    contract management, 240, 247-248, 251-252, 258

CrimTrac, 10, 275

CRS Australia, vii, 47, 100, 132, 165, 275

D

Defence Housing Authority (DHA), 18

Defence Signals Directorate, 64

demographic patterns, 2, 7-27
    agency workforce profiles, 141, 144, 192
    SES leadership group, 25-27
    see also ageing of the APS workforce; workplace diversity

Department of Agriculture, Fisheries and Forestry (DAFF), 10, 104, 106, 171, 229, 274, 275

Department of Communications, Information Technology and the Arts (DCITA), 63

Department of Defence (Defence), vii, 23, 32, 46, 53, 106, 142, 147, 200, 274

Department of Education, Science and Training (DEST), viii, 32, 64, 106, 132, 147, 150, 151, 157-158, 159, 170, 203, 274, 275

Department of Employment and Workplace Relations (DEWR), viii, 56, 57, 58, 60, 62, 67, 70, 104, 106, 151, 155, 159, 274

Department of Family and Community Services (FACS), 32, 53, 82, 100, 142, 145, 156, 165, 174, 178, 182, 209, 274, 275

Department of Finance and Administration (Finance), vii, viii, 18, 106, 120, 150, 219, 275

Department of Foreign Affairs and Trade (DFAT), 48, 82, 100, 106, 120, 132, 219, 226, 274

Department of Health and Ageing (Health), 106, 120, 145, 147, 151, 274, 275

Department of Immigration and Multicultural and Indigenous Affairs (DIMIA), viii, 10, 52, 64, 69-70, 106, 143-144, 169, 223

Department of Industry, Tourism and Resources (DITR), viii, 55, 56, 57, 60, 61, 82, 106, 219, 274

Department of the Environment and Heritage (DEH), viii, 132, 159, 219, 274

Department of the House of Representatives, viii, 42, 43

Department of the Prime Minister and Cabinet (PM&C), 38, 240

Department of the Senate, viii, 42, 43

Department of the Treasury (Treasury), 18, 174, 275

Department of Transport and Regional Services, 274, 275

Department of Veterans’ Affairs (DVA), viii, 18, 53, 56, 57, 58, 61, 82, 104, 106, 131, 132, 274

Designing and Implementing Record Keeping Systems (DIRKS), 45-46

disability, people with, employment in the APS, 160-168, 191, 192, 253, 254
    agency support, 162-165
    classification levels, 161
    declining numbers, 161
    definition, 160, 166
    educational qualifications, 196
    employee perceptions of agency support, 165-166
    engagements and separations, 161
    job satisfaction, 166-168, 257
    recruitment strategies, 163-164
    representation, 8-9, 144, 161-162
    retention strategies, 165
    strategies in WDPs, 166

discrimination in the workplace, 184-191, 192, 257
    definition, 184

diversity, see workplace diversity

E

educational status of APS employees, 21, 22, 98, 195-196

EEO data, 140-141, 257

EEO groups, 3, 8-9, 141, 143
    representation, 144-145

e-government, 62-66, 74-75
    ANAO performance audits, 65
    Future Challenges for E-Government (AGIMO & IPAA), 62, 65
    international benchmarks, 63, 64

Embedding the APS Values (APS Commission), 129, 133, 134

embedding the APS Values and the Code of Conduct, 3-4, 129-138, 254, 256

employees, see APS employees

engagements to the APS, 20-23, 80, 81, 86, 195
    ongoing engagement power, 86-87

Equal Opportunity for Women in the Workplace Agency (EOWA), 11, 161

evaluations by the APS Commission
    agency protocols guiding interactions with Ministers’ offices, 1, 38-40, 274
    content of written workplace diversity programs, 1, 142-144, 177, 180, 192, 275
    management of breaches of the Code of Conduct, 1, 4, 109, 120-123, 273-274

Executive Level (EL) employees
    by age, 18
    by classification and sex, 15
    mobility rates, 197
    performance pay and bonuses, 211, 212, 213

F

Family Court of Australia, 106, 275

Federal Court of Australia, 143

flexible working arrangements, 2, 13, 180-183, 257
    see also work-life balance

Flint, Professor David, 125

Freedom of Information Act 1982 (FOI Act), 44, 66

funding arrangements for APS pay increases, 98-99, 107

G

Government and Parliament, relations with, 29-49, 253, 254-255

graduates, 196
    engagement, 22
    retention, 199

   trainees, 2, 22, 27, 176

Great Barrier Reef Marine Park Authority (GBRMPA), 64, 275

H

harassment in the workplace, 184-191, 192, 257
    definition, 184

Health Insurance Commission, 53

Human Rights and Equal Opportunity Commission (HREOC), 126

I

Indigenous Australians, employment in the APS, 3,150-160, 191, 192, 253,254
    agency support, 154-159
    classification levels, 151-152
    declining numbers, 150, 151, 152, 154
    educational qualifications, 196
    employee perceptions of agency support, 158-159
    employment strategies, 157-158
    engagements and separations, 152
    job satisfaction, 159-160
    length of service, 153-154
    recruitment strategies, 153, 154-156
    representation, 8-9, 140-141, 144, 150-153
    retention strategies, 156-157, 257
    separations, 153-154
    strategies in WDPs, 156

Indigenous Coordination Centres (ICCs), 191, 241

Indigenous Employment Strategy (IES), 3, 157-158, 191, 241

information and communications technology (ICT), 62-63, 65-66, 74-75

Information Management Strategy Committee, 66

Information Privacy Principles, 125

injuries in the workplace, 105-106

Insolvency Trustee Service Australia, 275

insourcing, 245, 246, 249
    see also outsourcing

Institute of Public Administration Australia (IPAA), 65

Integrated Leadership System (ILS), 230, 235-237, 258

J

job satisfaction, 2, 40
    APS employees, 101-104
    by sex, 148-150
    Indigenous employees, 159-160
    mature-age employees, 175
    NESB, 171-172
    people with a disability, 166-168
    young employees, 176-177

Jones, Mr Alan, 125

L

leadership, 229-242, 257
    capability development in agencies, 234-237
    Integrated Leadership System, 230, 235-237, 258
    people management capability, 231-232
    SELC framework, 230-231
    SES demography, 25-27
    SES development, 43, 204, 232-233, 258
    SES feeder group development, 233-234
   skills, 199
    see also ANZSOG; CDAC; succession management

learning and development, 2, 3, 55, 217, 221-229, 243, 253, 257
    access, 226-227
    aligning to business goals, 222-223
    data collection, 225-226
    evaluation, 201-202, 227-229, 243
    identifying needs, 223-225
    Leading Australia’s Future in Asia (LAFIA) fellowships, 232
    Orientation to the SES program, 43, 232, 238, 241
    see also training

length of service 20

M

Management Advisory Committee (MAC), 2, 3, 4, 65-66, 70,254

maternity leave, 179

mature-age employees, 173-175, 199
    job satisfaction, 175
    part-time work, 2, 12, 13
    representation, 173
    separation trends, 173-174
    see also ageing of the APS workforce

Mercer Human Resource Consulting surveys on SES and non-SES remuneration, 93, 96, 97, 213

Merit Protection Commissioner
    review of breaches of the Code of Conduct, 123-124
    review of employment actions, 77, 87-88
    role, 90
    whistleblower reports received, 113

merit selection, 77-87
    community access to APS employment opportunities, 85-86
    competitive selection processes, 77, 78, 79, 80, 81, 83, 84, 85, 87
    employees’ perceptions, 79-83, 85, 107
    SES appointments, 22, 78, 196

Ministers and their offices, 4, 5, 29, 30-41, 49
    agency protocols, 35-37, 49, 254
    APS employees in direct contact with, 32-34
    evaluation of agency protocols (APS Commission), 1, 38-40, 274
    interactions, 4, 36-41
    ministerial advisers, number of, 34

mobility, 2, 196, 234, 235
    external, 5, 23, 197, 257
    internal, 16, 197-198, 241

movements at level, 16, 83

N

National Archives of Australia (NAA), vii, viii, 45

National Library of Australia (NLA), 169

National Museum of Australia (NMA), 12, 144, 275

National Native Title Tribunal (NNTT), 150

National Office for the Information Economy (NOIE), 63

New South Wales chief executive appointments, 79, 277-278
    SES appointments, 78, 283

New Zealand chief executive appointments, 79, 281-282
    Highlights–Career Progression and Development Survey 2000: Results for the New Zealand Public Service (NZ State Services Commission), 168
    representation of women, 146
    SES appointments, 286

non-English speaking background (NESB) people, employment in the APS, 168-172, 191, 253
    classification levels, 169
    definition, 144, 168
    educational qualifications, 196
    employee perceptions of agency support, 170-171
    job satisfaction, 171-172
    representation, 8-9, 144, 168-170
    strategies in WDPs, 171

non-ongoing staff, 2
    by classification, 14-15
    by sex, 10, 11
    declining numbers, 10-11, 181

Northern Territory chief executive appointments, 79, 278
    SES appointments, 78, 283

O

Office of National Assessments (ONA), 161

Office of Parliamentary Counsel (OPC), 226

Office of Regulatory Review (ORR), 70

Office of the Australian Government Solicitor, 90

Ombudsman, viii, 18, 66, 67-70, 75
    complaints to, 67, 68-69
    own motion investigations, 67-68

ongoing staff
    by age, 17, 19
    by classification, 14, 15, 194
    by length of service, 20
    by sex, 9-10
    engagements and promotions, 196
    engagements and separations, 20-23

Organisational Renewal (MAC), 172, 174, 198, 200, 222

Orientation to the Senior Executive Service program, 43, 232, 238, 241

outsourcing, 245-252, 258-259
    contract management, 250-252
    human resource services, 245, 246, 249-250, 252
    information and communications technology services, 246-248, 252
    market testing, 126
    see also insourcing

P

part-time staff, 2, 12-13, 180-181

pay, see performance management systems; remuneration

performance audit reports (ANAO), 52, 65, 67, 70
    Administration of Freedom of Information Requests, 69
    Management of Learning and Development in the Australian Public Service, 221
    Management of the Detention Centre Contracts, 70
    Managing People for Business Outcomes, 200
    Managing Parliamentary Workflow, 31
    Performance Management in the Australian Public Service, 205, 217, 242
    Quality Internet Service for Government Clients, 65
    Recordkeeping in Large Commonwealth Organisations, 45
    Staffing Reductions in the Australian Public Service, vii

performance management systems, 3, 67, 204-221, 253, 258
    alignment with agencies’ goals, 207-208, 242, 258
    assessment and feedback, 205-206, 242, 258
    credibility, 208-216, 242
    differential outcomes, 214
    integration into corporate management structure, 216-217, 258
    performance pay and bonuses, 2, 93-95, 206-207, 208-216, 242
    see also underperformance

Policy Parameters for Agreement Making in the APS, 91, 92, 204

Productivity Commission, 275

promotion, 16, 23, 80, 81, 87, 90
    review of decisions, 91

Promotion Review Committee, 87, 91

Public Service Commissioner, vii, 37, 38, 56
    Directions, 140, 177, 204
    overview, 1-5
    senior appointments, 78, 79
    SES selection criteria, 230
    whistleblower reports received, 113-114

Public Service Regulations regulation 2.1, 117, 118, 126

Q

Queensland
    chief executive appointments, 79, 278
    representation of women, 146
    SES appointments, 78, 283-284

Questacon, 161

R

record keeping, 29, 31-32, 39, 44-48, 49, 69, 255
    capability, 47-48
    DIRKS, 45-46
    systems, 45-46
    training, 47-48, 49

recruitment, 2, 22, 27, 196
    Get it Right kit, 85, 107
    Recruitment and Training in the APS (Senate Finance and Public Administration References Committee), 222
    skilled staff, 198-199

remuneration, 91-99, 107
    Australian workplace agreements, 91, 92, 93, 95-96
    certified agreements, 92, 93, 95-96
    changes in salary and performance pay, 93-95
    funding arrangements, 98-99
    overlapping salary ranges, 96-98
    policies, 95-96
    SES and non-SES Mercer surveys, 93, 95, 96, 97, 99
    see also performance management systems

resignations, see separations

retirements, see separations

retrenchments, see separations

review of employment actions, 87-91
    agencies’ internal reviews, 88-89
    promotion of agencies’ internal review processes, 89-90
    role of Merit Protection Commissioner, 90-91
    training and information, 90

S

safe workplaces, see workplace safety

salary, see performance management systems; remuneration

Secretaries, appointment of, 79, 277-282

selection processes, see merit selection

Senior Executive Leadership Capability (SELC) framework, 230-231, 238

Senior Executive Service (SES)
    age profile, 18, 26-27
    appointment to, 78, 283-287
    Band 2 and Band 3 forums, 241
    demography, 25-27
    feeder group development, 233-234
    leadership development, 204, 232-233
    leadership skills, 199
    orientation training, 43, 232, 238, 241
    performance pay and bonuses, 211, 212
    representation of women, 15, 26-27
    selection criteria, 78
    selection exercises, 84
    see also leadership separations, 20-21, 23-25

Service Charter Awards for Excellence, 53

service charters, 52-53, 74
    coverage and revision, 53
    performance indicators and service standards, 53

service delivery, 1, 51-75
    client surveys, 56-62
    employee training, 55
    feedback, 54-55
    level of involvement, 52
    measuring the effectiveness, 56-62
    reviews, 66-70
    training, 55
    see also e-government

Shergold, Dr Peter, 231

South Australia chief executive appointments, 79, 279, 287
    Selected Findings from the OCPE Workforce Perspective Survey 2003 (SA Office for the Commissioner of Public Employment), 184, 189
    SES appointments, 78, 284, 287

staff, see APS employees staff surveys, 90, 129, 135, 205, 224

State of the Service Employee Statistical Results 2003-04, viii

succession management, 203-204, 235, 253, 257, 258

T

Tasmania
    chief executive appointments, 78, 279
    representation of women, 146
    SES appointments, 79, 284

Torres Strait Regional Authority (TSRA), 150

trainees, 2, 22, 27, 176

training
    APS Values and Code of Conduct, 4, 55, 109, 110, 127, 129, 130-132, 137
    contract management, 251, 252
    investigating breaches of the Code of Conduct, 118
    parliamentary accountability, 42-44, 255
    record keeping, 47-48, 49, 255
    review processes, 90
    service delivery, 55
    whole of government, 240
    see also learning and development

transfers, see movements at level

U

Uhrig report, 5, 124

underperformance, 217-221, 258

United Nations award, 5

V

Values, see agency-specific values; APS Values

Values in Agencies project, 129

Victoria
    chief executive appointments, 79, 279-280
    People Matter Survey 2002-03 (Victorian Office of Public Employment), 82, 147, 165, 170, 181
    representation of women, 146
    SES appointments, 78, 284

W

Western Australia
    chief executive appointments, 79, 280-281
    SES appointments, 78, 284

whistleblower reports, 112-114, 256

whole of government, 3, 51, 196, 235, 237-242, 253
    policies and guidelines for participation, 239
    promoting a collaborative agency culture, 237-239
    reward and recognition systems, 241-242
    senior management responsibilities, 237-238
    training, 240

Williams case, 126-127

women, employment in the APS, 1, 14-15, 16, 20, 22, 27, 145-150, 191
    classification levels, 15, 146
    employee perceptions of agency support, 147-148
    engagement and promotion rates, 146
    job satisfaction, 148-150
    performance pay and bonuses, 213
    representation, 8, 144, 145-146
    non-ongoing, 10, 11
    ongoing, 9-10
    part-time, 12, 13
    SES, 10, 11, 15, 26, 27, 146-147
    separations, 24, 146

workers’ compensation scheme, 104

workforce challenges, 198-200

workforce planning, 200-204, 242, 253, 257
    challenges, 201-202
    learning and development, 200, 201
    measures, 202-204
    policies, 200-201
    see also ageing of the APS workforce; succession management

working hours, 182-183

work-life balance, 177-178, 191
    carer responsibilities, 179-180

workplace consultation, see consultation in the workplace

workplace diversity, 3, 8-9, 139-192, 253,254, 257
    collecting and maintaining data, 141-142
    legislative framework, 140

workplace diversity programs (WDPs), 141, 142-144, 156, 166, 171, 174, 177, 180
    evaluation (APS Commission), 142-144, 177, 180, 192, 257, 275

workplace relations, 77-107, 255-256

Workplace Relations Act 1996, 92

workplace safety, 104-107
    incidence of injuries, 105-106

Y

young employees, 2, 17, 18, 21, 22, 175-177, 195, 198-200, 242
    attraction and retention strategies, 176
    job satisfaction, 176-177
    representation, 16, 17, 175-177