State of the Service Report 2002-2003

State of the Service Report 2002-2003

state of the service series 2002-2003

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The complete report
Introduction
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 81
Chapter 9
Chapter 10
Appendixes

Employee survey

Transmittal letter Preface

Chapter 1: Commissioner's Overview

Introduction
The changing APS
Workforce planning
Diversity
Embedding the APS Values and the Code of Conduct
Performance management
Relations with Ministers and their offices

Chapter 2: Statistical Snapshot

Introduction
Growth in the APS
Diversity trends
Ongoing and non-ongoing staff
Classification structures
Mobility
Age profile
Length of service
Engagements and separations
Demography of the SES leadership group
Conclusions

Chapter 3: Embedding the Values and Code Of Conduct

Introduction Values in agencies project Commitment
Management
Assurance
Agency-specific values
Conclusions

Chapter 4: The Values and Relations with the Government and the Parliament

Introduction
Relations with the Government
- Responsiveness to Ministers
- Interactions with Ministers and ministerial offices
- Challenges in managing the relationship
Relations with the Parliament
- Budget estimates and framework review
- The Senate order on departmental and agency contracts
Recordkeeping
Conclusions

Chapter 5: The Values and Relations with the Public

Introduction
Improving service delivery
Service charters
Government Online and e-government
Reviews of administrative decision-making and service delivery
Public consultation and communication
Conclusions

Chapter 6: The Values and Workplace Relationships

Introduction
Merit
Review of employment decisions
Remuneration
Mobility
Broadbanding
Workplace consultation
Safe workplaces
Work-life balance
Job satisfaction
Conclusions

Chapter 7: Personal Behaviour

Introduction
Breaches of the Code of Conduct
Whistleblowing
Conflict of Interest
Requirement to treat everyone with respect and courtesy and without harassment
Conclusions

Chapter 8: Diversity

Introduction
Legislative framework
Representation of EEO groups
Broader diversity issues
Conclusions

Chapter 9: Building APS Capability

Introduction
Assessing organisational performance
Managing people for business outcomes
Performance management
Learning and development
Whole of government capabilities
Conclusions

Chapter 10: Outsourced Services

Introduction
Developments in the policy and operating framework
Agencies' outsourcing during 2002-03
- Outsourcing of ICT Services
- Outsourcing ICT Services beyond 2002-03
- Outsourcing of human resource/workplace relations services
- Outsourcing of 'other corporate' services during 2002-03
Contract management
- Contract management capability
- The APS Values and Code and private sector providers
Employees' perceptions of outsourced services
Conclusions

Chapter 11: Critical challenges for the APS as a whole

Introduction
Cross-cutting themes
Challenges for particular agencies

Appendix 1: List of Agencies that responded to the Agency survey
Appendix 2: Survey methodology