State of the Service Report 2002-2003
state of the service series 2002-2003
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The complete report
Introduction
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 81
Chapter 9
Chapter 10
Appendixes
Employee survey
Introduction
Transmittal letter
Preface
Chapter 1: Commissioner's Overview
Introduction
The changing APS
Workforce planning
Diversity
Embedding the APS Values and the Code of Conduct
Performance management
Relations with Ministers and their offices
Chapter 2: Statistical Snapshot
Introduction
Growth in the APS
Diversity trends
Ongoing and non-ongoing staff
Classification structures
Mobility
Age profile
Length of service
Engagements and separations
Demography of the SES leadership group
Conclusions
Chapter 3: Embedding the Values and Code Of Conduct
Introduction
Values in agencies project
Commitment
Management
Assurance
Agency-specific values
Conclusions
Chapter 4: The Values and Relations with the Government and the Parliament
Introduction
Relations with the Government
- Responsiveness to Ministers
- Interactions with Ministers and ministerial offices
- Challenges in managing the relationship
Relations with the Parliament
- Budget estimates and framework review
- The Senate order on departmental and agency contracts
Recordkeeping
Conclusions
Chapter 5: The Values and Relations with the Public
Introduction
Improving service delivery
Service charters
Government Online and e-government
Reviews of administrative decision-making and service delivery
Public consultation and communication
Conclusions
Chapter 6: The Values and Workplace Relationships
Introduction
Merit
Review of employment decisions
Remuneration
Mobility
Broadbanding
Workplace consultation
Safe workplaces
Work-life balance
Job satisfaction
Conclusions
Chapter 7: Personal Behaviour
Introduction
Breaches of the Code of Conduct
Whistleblowing
Conflict of Interest
Requirement to treat everyone with respect and courtesy and without harassment
Conclusions
Chapter 8: Diversity
Introduction
Legislative framework
Representation of EEO groups
Broader diversity issues
Conclusions
Chapter 9: Building APS Capability
Introduction
Assessing organisational performance
Managing people for business outcomes
Performance management
Learning and development
Whole of government capabilities
Conclusions
Chapter 10: Outsourced Services
Introduction
Developments in the policy and operating framework
Agencies' outsourcing during 2002-03
- Outsourcing of ICT Services
- Outsourcing ICT Services beyond 2002-03
- Outsourcing of human resource/workplace relations services
- Outsourcing of 'other corporate' services during 2002-03
Contract management
- Contract management capability
- The APS Values and Code and private sector providers
Employees' perceptions of outsourced services
Conclusions
Chapter 11: Critical challenges for the APS as a whole
Introduction
Cross-cutting themes
Challenges for particular agencies
Glossary
Glossary
Appendixes
Appendix 1: List of Agencies that responded to the Agency survey
Appendix 2: Survey methodology