ICT Awareness for SES

Programme Overview

The recommendations from the review of the Australian Government’s use of Information and Communication Technology (ICT Reform Program) profoundly changes the way that small agencies access services and manage their ICT investments, including maintenance, development and staffing.

Led by the Department of Finance and Deregulation, this workshop has been designed to assist non-ICT SES decision makers from small agencies understand the new environment for delivery and operation of ICT services and the capacity of new technologies to transform organisational operations and service delivery.

Participant benefits

The program will strengthen the capacity of SES decision makers to:

Respond to recommendations from the ICT Reform Program
Understand small agency needs, approaches, experiences
Develop and maintain a service relationship
Obtain an overview of new service technologies (ICT, Web 2.0 and Services Oriented Architectures)
Use new service technologies for business operations and client engagement
Future proof an organisation’s ICT services
Gain familiarity with Web 2.0 and other innovative approaches to deploy ICT for organisational efficiency and service delivery