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Senior Executive Service speech and media resources

The following speeches have been chosen as examples of particular interest to SES officers. They are grouped under a set of core themes and listed in chronological order. A short abstract has been included for each speech.

This site will be continually updated to ensure its currency and relevance. If you are aware of any speeches that would be useful for your SES colleagues please forward them to SESnotes@apsc.gov.au.

Leadership, capability and performance

Lynelle Briggs - “Climate of Disclosure: The Public Service and the Right to Know” - 19 August 2008
Abstract: Ms Briggs outlines some of the challenges that Freedom of Information raises for government and the Public Service and offers some suggestions on how to provide a more open and effective disclosure environment
http://www.apsc.gov.au/media/briggs190808.htm

Mark Sullivan - An Unlikely Secretary - 28 July 2008
Abstract: Mr Sullivan's valedictory speech after 35 years in the Public Service offers insights from the perspective of someone who worked at the highest levels of the executive, including CEO of ATSIC and Secretary of Families and Community Services and the Department of Veterans' Affairs.
http://www.apsc.gov.au/media/sullivan280708.htm

Robert Cornall AO - Valedictory Address - 18 August 2008
Abstract: Mr Cornall's valedictory speech reflects on eight years as Secretary for the Attorney General's Department. One of the few Secretaries to come directly to their position from outside the APS Mr Cornall outlined six lessons he brought with him; the value of money, scepticism about value provided by consultants, probity, sound administrative processes, a background in dealing with the media, and presentation. Mr Cornall also outlined five lessons learned from his time in the APS; the size of the APS in regard to its management, keeping abreast of information in the APS, the speed of decisions, the value of good process and an international perspective.
http://www.apsc.gov.au/media/cornall180808.htm

Mr Kevin Rudd, Prime Minister of Australia—Address to Heads of Agencies and members of Senior Executive Service—Parliament House, Canberra, 30 April 2008
Abstract: Mr Rudd’s first address to Heads of Agencies and the SES focused on the Government’s reform agenda. In this context, the Prime Minister discussed the seven elements of the Government’s vision for the future Australian public service, including: reinvigorating the Westminster tradition; building a professionalised public service committed to excellence; developing evidence-based policy; enhancing the strategic policy capability of the public service; strengthening the integrity and accountability of government; broadening participation in government through inclusive policy processes, and a contemporary view of government service delivery that emphasises both efficiency and effectiveness in outcomes
http://www.apsc.gov.au/media/rudd300408.htm

Ms Lynelle Briggs, Australian Public Service Commission—Australian Women and Leadership Forum Annual Symposium, 25 February 2008, ‘Leading Differently’.
Abstract: In the era of globalisation, decentralisation and knowledge-based economies, public sector leadership has to adapt to cope with new challenges. Those challenges will be met increasingly by women as their numbers in leadership roles in the public sector continues to grow.
http://www.apsc.gov.au/media/briggs250208.htm

Dr Peter Shergold AC—Valedictory Lecture, 8 February 2008.
Abstract: Dr Shergold reflects on his long and varied career in the APS, including line and operational agencies delivering programs in indigenous services, worker’s compensation, small business, workplace relations, education, employment and training. He gives insight into his decision to leave the APS for an academic position as a difficult one, but welcomes the challenge of establishing the Centre for Social Impact at the University of New South Wales. Introduced by Ms Lynelle Briggs and response to the lecture by Dr Ian Watt.
http://www.apsc.gov.au/media/

Dr Ken Henry, Secretary, Department of the Treasury—14 August 2007. The 2007 Sir Roland Wilson Foundation Lecture, The Australian National University, Canberra, ‘Achieving and maintaining full employment’.
Abstract: Dr Henry notes the positive legacy left in Treasury by Sir Roland and examines economic policy since the 1950s. Dr Henry suggests that better performance is due to the economic reforms put in place since the 1980s but urges policy makers to tackle challenging problems such as chronic indigenous disadvantage. http://www.treasury.gov.au/documents/1296/HTML/docshell.asp?URL=wilson.htm

Mr Michael D’Ascenzo, Tax Commissioner, Australian Tax Office— Presentation at the Australian Public Service Commission Senior Executive Service Orientation Programme, Canberra, 9 August 2007, ‘The SES Contribution: Leadership in the public interest.’
Abstract: The Australian Public Service (APS) is an essential part of democratic governance and the Senior Executive Service (SES) provides opportunities to make a difference and lead in the public interest. Successful leaders are those that have an accurate understanding of themselves, their organisation and the broader social and cultural environment in which they operate.
http://www.ato.gov.au/print.asp?doc=/content/88268.htm

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship (formerly the Department of Immigration and Multicultural Affairs), Ethical leadership and governance in the public sector 2007, ‘Enhancing ethics and governance while transforming the business’—9 May 2007.
Abstract: The challenge for DIAC of building a strong and positive culture in a globally dispersed organisation. This is being achieved by strong leadership, developing effective training tools for the SES and engaging staff to take ownership of cultural change through its ‘People our business’ motto.
http://www.immi.gov.au/about/speeches-pres/_pdf/2007-05-09-leadership-and-governance-conference.pdf

Dr Peter Shergold, Secretary, Department of the Prime Minister and Cabinet, Commonwealth Association for Public Administration and Management (CAPAM) Biennial Conference—23 October 2006 ‘Good Governance’.
Abstract: Many of the 50 or so countries of the Commonwealth have systems of public administration with their origin in Westminster. Leadership is important in the public sector and the characteristics of leadership should transcend cultural differences—these include trust, integrity, courage, creativity, resilience and collegiality.
http://www.pmc.gov.au/speeches/shergold/good_governance_2006-10-23.cfm

Dr Peter Shergold, Secretary, Department of the Prime Minister and Cabinet - Speech delivered at the IPAA National Conference “Does Size Really Matter”, Alice Springs, NT—14 September 2006. ‘Do Sighs Really Matter? The frustrations of regional leadership and how they might be overcome.’
Abstract: There is a cultural divide between national and regional leadership and a ‘tyranny of distance’ in the administration of public service. The challenges and dimensions of leadership in regional areas, delivery of programmes and the need for mutual understanding are discussed.
http://www.pmc.gov.au/speeches/shergold/sighs_really_matter_2006-09-14.cfm

Challenges and organisational change

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship, Planned Evolution: A Strategic Approach to Immigration Policy, Government Policy Evolution Conference, Canberra 29–30 July 2008
Abstract: In light of the significant changes in the immigration portfolio over the last 60 years, Mr Metcalfe discusses the evolving nature of strategic approaches to immigration policy and planning. In order to meet the challenges of the next decade, it is important to draw on the planning and consultation experience gained over time. Such experience includes drawing on evidence based on demographic and economic trends; evidence used to sustain discussion and consultation within the community, government agencies and non-government organisations, and the appropriate organisational structure to support an effective and efficient migration program.
http://www.immi.gov.au/about/speeches-pres/_pdf/2008-07-30-govt-policy-evolution-sec.pdf

Mr Lindsay Tanner MP, Minister for Finance and Deregulation, Speech at the Committeefor Economic Development in Australia’s 2008 State of the Nation Conference, Canberra 5 June 2008
Abstract: In this speech, Mr Tanner outlined two important reforms taking place within the Finance and Deregulation portfolio, both aiming at enhancing transparency of government financial information. ‘Operation Sunlight’s objective is to improve the quality of Budget information, making it easier to identify government waste and excess. ‘Razor Gang II’ focuses on improving the way how government is run by eliminating waste and finding savings that can be applied to areas of immediate priority.
http://www.financeminister.gov.au/speeches/2008/sp_20080605.html

Mr Ken Henry, Secretary, Department of the Treasury, Australian Institute of Health and Welfare Conference ‘Australia’s Welfare 2007’—6 December 2007, ‘Addressing extreme disadvantage through investment in capability development’.
Abstract: Mr Henry discusses the concept of ‘capability deprivation’ in terms of poverty analysis in given communities and how it has led to the development of a wellbeing framework to provide context for public policy advice. In particular, the fundamental importance of education for disadvantaged Indigenous populations is emphasized, along with seven platforms that support capability development.
http://www.treasury.gov.au/contentitem.asp?NavId=008&ContentID=1327

Mr Ross Gibbs, Director-General, National Archives of Australia, Management Advisory Committee’s launch of Note for File—A report on record keeping in the Australian Public Service—31 August 2007.
Abstract: The new MAC report will form the basis of a new approach by the Archives in its relationship with government agencies. Archives have been working on a number of new products designed to assist agencies to meet their records management responsibilities, with the most important product being ‘Check Up’, a new self-assessment tool to assess the state of records management in agencies.
http://www.apsc.gov.au/mac

Dr Peter Shergold, Secretary, Department of Prime Minister and Cabinet, Management Advisory Committee’s launch of Note for File—A report on record keeping in the Australian Public Service—31 August 2007. ‘Poo bum dicky wee wee (or why it’s important to keep good records)’
Abstract: Using a contemporary example, Dr Shergold discusses the importance of recordkeeping. He notes that practices are central to the quality and responsibilities of the APS in managing the official records of the Commonwealth of Australia, but emphasizes that judgement is needed to decide which records should be kept. This new report provides advice on managing APS recordkeeping practices, so as to meet our legal obligations, to be accountable and to provide business continuity.
http://www.apsc.gov.au/mac

Ms Lynelle Briggs, Australian Public Service Commissioner—Launch of the State of the Service Report 2006–07—The Australian Public Service—A Great Place to Work—10 December 2007
Abstract: The report shows that while the APS is fundamentally healthy there are five critical challenges facing the APS as it moves forward. These are the need for a greater focus on agency health and culture; building organisational capacity to support new ways of working; modernising APS employment; interactions with Government; and developing and sustaining the capacity of APS leaders.
http://www.apsc.gov.au/stateoftheservice/0607/mediarelease.htm

Ms Lynelle Briggs, Australian Public Service Commissioner, Contemporary Government Challenges Launch—25 October 2007.
Abstract: Despite recognition that the APS is one of the best public services in the world, some agency performance lapses remind us of the importance of taking a rigorous approach to overcoming challenges and shortfalls and managing risk. The Australian Public Service Commission has launched the Contemporary Government Challenges series, which identifies some of the common challenges faced by agencies, and proposes some strategies to overcome these challenges.
http://www.apsc.gov.au/media/briggs251007.htm

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship, Contemporary Government Challenges Launch—25 October 2007, ‘Strategies to monitor and improve the performance and corporate health of public sector agencies’.
Abstract: Mr Metcalfe highlights the importance of the Agency Health—Monitoring Agency Health and Improving Performance booklet in the series in view of the Palmer and Comrie reports on immigration detention matters. Findings from the reports have propelled a change agenda of institutional and individual attitudes, leadership, values and behaviours within the Department of Immigration and Citizenship.
http://www.immi.gov.au/about/speeches-pres/_pdf/2007-10-25-apsc-publication-launch.pdf

Dr Conall O’Connell, Secretary, Department of Agriculture, Fisheries and Forestry, Contemporary Government Challenges Launch—25 October 2007, ‘Natural Resources Management: wicked problems and behavioural change’.
Abstract: Managing natural resources presents wicked problems, which are economically and socially complex; long term and difficult to define. Dr O’Connell discussed the top-down response to natural resource management management developed by the Australian Government and other stakeholders and uses the National Land Care Programme as a practical example of driving behavioural change.
http://www.apsc.gov.au/media/oconnell251007.htm

R Quentin Grafton, Crawford School of Economics and Government, The Australian National University—30 August 2007. ‘Social Capital: A Policy Perspective’.
Abstract: Social capital is the institutions and networks at a household, local and national level that influence how people interact. This PowerPoint presentation discussed the importance of social capital and its links to economic and social wellbeing. Understanding of social networks and how people ‘connect’ is important for effective public policy.
http://www.apsc.gov.au/seslearn/sesbfast30Aug07.pdf

UK Institute for Public Policy Research (ippr),‘Innovations in Government: International perspectives on civil service reform’—6 April 2007, Guy Lodge and Susanna Kalitowski.
Abstract: As the pace of change quickens, civil service systems, and the civil servants who work in them, must continue to adapt if they are to have the right skills, knowledge, and capabilities needed to meet the challenges of 21st-century government.
https://www.ippr.org/publicationsandreports/publication.asp?id=538

Ms Maria Katsonis, Executive Director, Policy, Research and Analysis, State Services Authority, Victoria, Presentation to the Australian Public Service Commission SES Breakfast Seminar, May 2007—‘The future of the public sector in 2025: Gazing into a crystal ball?’.
Abstract: In 2005, the State Services Authority (SSA) undertook a project to research the future profile of the Victorian Public Service in 2025. This Powerpoint presentation outlines the project approach, methodology and the key drivers of change identified as well as noting the future issues and challenges facing the SSA. http://www.apsc.gov.au/seslearn/MKpresentation.pdf

Ms Lynelle Briggs, Australian Public Service Commissioner— CPA Congress: ‘Agility in the face of change’. Organisational reinvention—how can we keep up in a climate of rapid change and compliance?—17 November 2006.
Abstract: Renewal of organisations will depend on addressing complex problems by focusing on skills shortages, working across agencies and involving stakeholders. Organisations will need systematic workforce planning integrated with financial management frameworks and business planning.
http://www.apsc.gov.au/media/briggs171106.htm

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship (formerly the Department of Immigration and Multicultural Affairs) —Executive Leadership Group Victoria, Australian Public Service Commission, ‘Reform and Improvement in DIMA’ —31 August 2006.
Abstract: By the time of the Palmer report, DIMIA was in crisis mode, mistakes were made and certain areas of the department had an assumption-based, unquestioning culture. A reform and improvement package was developed, led by a high level Change Management Taskforce.
http://www.immi.gov.au/about/speeches-pres/_pdf/2006-08-31-reform_improvement_transcript.pdf

Demos ( UK) (Simon Parker and Duncan O’Leary). ‘ Re-imagining Government. Putting people at the heart of New Zealand’s public sector’ .(16 November 2006) Abstract : This report, on the future of government and public services in New Zealand, draws on the country’s history as a governance pioneer and shows how the future capabilities of government and the democratic engagement of citizens are integrally linked to each other.
http://www.demos.co.uk/publications/reimagininggovernment.
Please note that Demos has a Creative Commons Licence: http://www.demos.co.uk/content/license

Attraction and retention

Public Sector Governance

Mr Ian McPhee, Auditor General for Australia- Australian Institute of Company Directors and the Institute of Internal Auditors - Australian Public Sector Governance Forum 'Public Sector Governance Showing the Way', 4 September 2008.
Abstract: The theme of Mr McPhee's speech is that Good Governance is far more than a "check the box" list of minimum board and management policies and duties. Even the most thoughtful and well drafted policies and procedures are destined to fail if directors and management are not committed to enforcing them in practice. http://www.anao.gov.au/uploads/documents/Public_Sector_Governance_Forum_.pdf.

Mr Michael D’Ascenzo, Tax Commissioner, Australian Tax Office—Building a Better Australia—Luncheon briefing to the Committeefor Economic Development in Australia, Sydney, 19 June 2008.
Abstract: Mr D’Ascenzo discussed the role of administrations in facilitating economic growth and efficiency. In regards to the ATO, the way it operates has an impact on the relationship between the citizen, businesses and the state; levels of competition, and compliance costs. In fulfilling its mission the ATO aims to influence public policy to achieve economic development with social balance, and identify business best practice to improve management decision making.
http://www.ato.gov.au/corporate/content.asp?doc=/content/00148892.htm

Mr Ian McPhee, Auditor-General for Australia, Australian National Audit Office—Accountability for the 21st century—the powers and responsibilities of Commonwealth Auditors-General—20th Commonwealth Auditors-General Conference, Bermuda, 7 July 2008
Abstract: Throughout the Commonwealth, Auditors-General share common issues in assisting Parliaments in the 21st century in fulfilling their accountability role to constituents. Mr McPhee highlights the importance of audit reports and related services designed to meet the evolving needs of Parliaments, executive governments and public sector entities, in an environment of increasing challenges and complexity.
http://www.anao.gov.au/uploads/documents/Accountability_for_the_21st_Century.pdf

Mr Ian McPhee, Auditor-General, Australian National Audit Office, Canberra Evaluation Forum—21 February 2008, ‘The ANAO’s contribution to improving public sector administration’.
Abstract: Mr McPhee discusses the ANAO’s efficiency audit program and how it has contributed to increased focus on efficiency and better ways to deliver government programs and services, and accountability, across APS agencies. The foundations of the ANAO’s approach include: its audit mandate, methodology and independent reporting role; a consultative approach, support of the JCPAA; a series of publications and review activity.
http://www.anao.gov.au/uploads/documents/CEF_ANAOs_Improving_PSA.pdf

Mr Ian McPhee, Auditor-General, Australian National Audit Office Contemporary Government Challenges Launch—25 October 2007.
Abstract: Mr McPhee comments on the Building Better Governance booklet in the context of decentralisation of the public sector. Greater authority brings greater responsibility and the emphasis on the importance of sound governance in terms of board leadership, audit committees and personal accountabilities.
http://www.apsc.gov.au/media/mcphee251007.htm

Mr Ian McPhee, Auditor-General for Australia, Australian National Audit Office, Queensland Regional Heads Forum—18 May 2007 ‘Governance : The ANAO’s Contribution to Making it Happen’.
Abstract: Governance in the public sector has changed – the reduction of ‘red tape’ and the increasing demands to integrate policies, programmes and services have required whole of government approaches. The ANAO has a dual role in public sector governance by providing (i) assurance audits and (ii) suggesting improvements in public administration through a series of Better Practice Guides.
http://www.anao.gov.au/uploads/documents/Governance_The_ANAOs_Contribution_to_Making_It_Happen.pdf

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship (formerly the Department of Immigration and Multicultural Affairs), Ethical leadership and governance in the public sector 2007, ‘ Enhancing ethics and governance while transforming the business’—9 May 2007.
Abstract: The Public Service Act 1999 imposed a common set of Values and Code of Conduct across the APS. Good governance is more than rules and regulations but a set of ideal behaviours and values. DIAC implemented cultural change and nearly every aspect of governance needed reform.
http://www.immi.gov.au/about/speeches-pres/_pdf/2007-05-09-leadership-and-governance-conference.pdf

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship (formerly the Department of Immigration and Multicultural Affairs), delivered by Ms Carmel McGregor—13 March 2007, Opening Address, Corporate Governance in the Public Sector 2007’.
Abstract: Describes the new governance framework at DIAC, based on the Kotter ‘Leading Change’ model of change management. Future governance challenges for the public sector will be driven by clients’ expectations of a streamlined, flexible, efficient and responsive government sector.
http://www.immi.gov.au/about/speeches-pres/_pdf/2007-03-13-corporate-governance-in-the-public-sector.pdf

Dr Peter Shergold, Secretary, Department of the Prime Minister and Cabinet, Commonwealth Association for Public Administration and Management (CAPAM) Biennial Conference—23 October 2006 ‘Good Governance’.
Abstract: Across the 50 or so countries of the Commonwealth, there are three ambitions which public administrations share: a sense of public purpose; commitment to delivering public benefit and the importance of public sector leadership. http://www.pmc.gov.au/speeches/shergold/good_governance_2006-10-23.cfm

Legislation and regulation

Ms Lynelle Briggs, Australian Public Service Commission, Canberra Evaluation Forum—17 April 2008, ‘Regulation helping the APS to address future regulatory changes’.
Abstract: Regulation is present in some way or another in the way that the government and the APS do business. The government's commitments to a more open and transparent government, a more streamlined approach to business, and a strong and independent APS will require new approaches to regulation and a critical assessment of whether the current regulatory environment is up to the challenge.
http://www.apsc.gov.au/media/briggs170408.htm

Mr Robert Cornall, Secretary, Attorney General’s Department, Address to Queensland Regional Heads Forum, 17 May 2007, Making it happen, ‘National Security Policy—Keeping Australia Safe’.
Abstract: Australia’s national response to the September 11 terrorist attack in New York was put in place overnight in 8 hours. The October 2001 review of Australia’s counter-terrorism arrangements was the starting point for six years of development of Australia’s counter-terrorism policy, capacity and implementation. New laws were passed by Parliament in June 2002 and reviewed in 2005, including controversial provisions relating to control orders and preventative detention. This task is not complete. http://www.ag.gov.au/www/agd/agd.nsf/Page/AbouttheDepartment_Speeches_2007_Makingithappen-SecretarysspeechtoQueenslandRegionalHeadsForum-17May2007

Dr Peter Shergold, Department of the Prime Minister and Cabinet and Dr Ian Watt, Department of Finance and Administration at the Management Advisory Committee’s launch of ‘Reducing Red Tape in the Australian Public Service’ Report—28 February 2007.
Abstract: This MAC report sets out the framework necessary to deliver a sustained reduction in red tape, through three key elements, including annual reviews as part of an ongoing red tape reduction agenda. A key goal is to reduce the quantity and raise the standard of regulation .
http://www.pmc.gov.au/speeches/shergold/reducing_red_tape_in_the_APS_2007-02-28.cfm
http://www.finance.gov.au/Media/mr_280207_speech.html

Department of Immigration and Citizenship (formerly the Department of Immigration and Multicultural Affairs) (Mr Andrew Metcalfe) —Executive leadership group Victoria, APSC—31 August 2006 . ‘Reform and Improvement in DIMA’.
Abstract: The Palmer and Comrie reports raised issues beyond immigration compliance and detention. These included leadership, governance, training, systems support, the relationship between policy development and implementation, client service delivery and records management.
http://www.immi.gov.au/about/speeches-pres/_pdf/2006-08-31-reform_improvement_transcript.pdf

Client Service

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship, formerly the Department of Immigration and Multicultural Affairs - 19 May 2006. Public Sector Leadership Conference 2006 ‘Key Strategies for Improving Client Service in the Department of Immigration and Multicultural Affairs’.
Abstract: As a large service delivery agency DIAC faces challenges in balancing client needs with strong government policy. The DIMA Plan for change introduced new systems and strategies for an early intervention model of service delivery, a holistic case management framework and comprehensive client surveys.
http://www.immi.gov.au/about/speeches-pres/_pdf/2006-05-KeyStrategiesDIMA.pdf

Implementation / Service delivery

Annabelle Pegram, Chief Executive, National Capital Authority, Presentation to the Australian Public Service Commission SES Breakfast, 26 June 2007—‘The art of planning is in the doing.’
Abstract: Implementing the National Capital Plan (NCP) involves managing the Government’s interest in the capital, which is not only the seat of government and federal administration, but the site for our cultural institutions. Implementing plans, like so much in public sector life, is an act of faith that demands imagination and sheer willpower.
http://www.apsc.gov.au/seslearn/APegrum.rtf

Dr Ken Henry, Secretary, Department of the Treasury— Address to the International Project Managers Symposium, Canberra—9 February 2007. ‘Political Awareness’.
Abstract: People managing projects on behalf of taxpayers operate in an adversarial, combative and political environment. The cross-currency swaps project, part of the management of Australia’s public debt, provides a case study of managing a complex, risky project and illustrates the importance of public education and media (or ‘issues’) management.
http://www.treasury.gov.au/documents/1230/PDF/DMO_speech.pdf

Mr Andrew Metcalfe, Secretary, Department of Immigration and Citizenship (formerly the Department of Immigration and Multicultural Affairs) —31 August 2006. Executive Leadership Group Victoria, Annual Conference, Australian Public Service Commission ‘Reform and Improvement in DIMA’—Executive leadership group Victoria, APSC .
Abstract: The DIMA Plan implementing recommendations of the Palmer report emphasised three strategic themes. A high priority was placed on implementation planning based on project management principles and a strong governance framework.
http://www.immi.gov.au/about/speeches-pres/_pdf/2006-08-31-reform_improvement_transcript.pdf

Dr Peter Shergold, Secretary, Department of Prime Minister & Cabinet— Speech given at launch of ‘Implementation matters—the better practice guide to the implementation of programme and policy initiatives’—16 October 2006.
Abstract: The guide is about the importance of delivering public policy on time, on budget and to the Government’s expectations. Successful implementation depends on value for money, good management practices and strong leadership.
http://www.dpmc.gov.au/speeches/shergold/implementation_matters_2006-10-16.cfm

Dr Peter Shergold, Secretary, Department of the Prime Minister and Cabinet —Speech delivered at the IPAA National Conference “Does Size Really Matter”, Alice Springs, NT—14 September 2006. ‘Do Sighs Really Matter? The frustrations of regional leadership and how they might be overcome.’
Abstract: The cultural and communication divide between national and regional leadership poses challenges central to the evolving complexity of public administration. This affects leadership in regional areas, delivery of programmes and understanding the purpose of policy.
http://www.pmc.gov.au/speeches/shergold/sighs_really_matter_2006-09-14.cfm

Community and stakeholder engagement

Professor Lenore Manderson, School of Psychology, Psychiatry and Psychological Medicine, Monash University—Presentation at the Australian Public Service Commission SES Breakfast Seminar, 21 February 2007. ‘Wellbeing: Is it relevant to policy today? Revisiting Rethinking Wellbeing.’
Abstract: Wellbeing is a multidisciplinary term used by academics and in government policy to refer to good health, states of being, goals, outcomes and approaches. It is used to capture the intent and activities of various government departments. This PowerPoint presentation looks at wellbeing at the local to global levels and the role of government.
http://www.apsc.gov.au/seslearn/lmanderson.pdf

Michael D’Ascenzo, Tax Commissioner, Australian Tax Office— Australian Public Service Commission SES Breakfast, 21 September 2006,. ‘Consultation, collaboration and co-design: the way forward for the Tax Office’.
Abstract: Australia’s revenue system is built on the trust of the community and confidence in our tax system. The ATO maintains a continuous dialogue with the community with over 75 consultative forums and industry partnerships.
http://www.ato.gov.au/corporate/content.asp?doc=/content/78950.htm

e Business and technology

Ann Steward, Australian Government Chief Information Officer,Australian Government Information Management Office (AGIMO)—Address to the CeBIT e-Government Forum, Darling Harbour, 2 May 2007 ‘Advancing e-Government’.
Abstract: Since the release of the e Government Strategy in 2006, AGIMO, with other agencies, has been driving ICT innovation across the public sector. AGIMO has focused on whole of government design and shared services to achieve a secure electronic operating environment. Ongoing ICT innovation is the key to future service delivery.
http://www.agimo.gov.au/media/speeches/2007/advancing_egovernment

Michael D’Ascenzo, Tax Commissioner, Australian Tax Office— Australian Public Service Commission SES Breakfast, 21 September 2006, ‘Consultation, collaboration and co-design: the way forward for the Tax Office’.
Abstract: How do we best meet the challenges of a rapidly changing society? The Tax Office has invested in technology to deliver whole of government services, while ensuring people’s privacy and the security of their information. http://www.ato.gov.au/corporate/content.asp?doc=/content/78950.htm

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