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References
Australian National Audit Office, Customs Cargo Management Re-engineering Project (February 2007) <http://www.anao.gov.au/director/publications/auditreports/2006–2007.cfm?item_id=9>
Australian National Audit Office, Public Sector Governance Vol. 1: Framework, Processes and Practices, Better Practice Guide ( July 2003) <http://www.anao.gov.au>
Australian Public Service Commission 2005, State of the Service Report 2004–05, Commonwealth of Australia, Canberra.
Australian Public Service Commission 2006, Supporting Ministers, Upholding the Values: A Good Practice Guide, Commonwealth of Australia, Canberra <http://www.apsc.gov.au/ publications06/supportingministers.htm>
Bazerman, M. H. and M. D. Watkins, ‘Predictable Surprises: The Disasters You Should Have Seen Coming’, Harvard Business Review, Vol. 81, No. 3, March 2003, pp. 72–80.
Booz Allen Hamilton, Review of the Integrated Cargo System, May 2006 <http://www.customs.gov.au/webdata/resources/filesBoozAllenHamilton_ICSReport.pdf>
Carmeli, A. and A. Tishler, ‘The Relationships between Intangible Organisational Elements and Organisational Performance’, Strategic Management Journal, Vol. 25, No. 13, December 2004, pp. 1257–78.
Choo, C. W., ‘Information Failures and Organisation Disasters’, MT Sloan Management Review, Vol. 46, No. 3, Spring 2005, pp. 8–10.
Cole, T., Inquiry into Certain Australian Companies in Relation to the UN Oil-for-Food Programme: Report, November 2006 <http://www.oilforfoodinquiry.gov.au>
Commonwealth Ombudsman, Inquiry into the Circumstances of the Vivian Alvarez Matter (Report by the Commonwealth Ombudsman of an inquiry undertaken by Mr Neil Comrie), September 2005 <http://www.ombudsman.gov.au>
Corporate Leadership Council, Driving Employee Performance and Retention through Engagement: A Quantitative Analysis of the Effectiveness of Employee Engagement Strategies, CLC, Washington, DC, 2004.
Department of Defence, Report of the Defence Management Review, Commonwealth of Australia, Canberra, 2007 <http://www.defence.gov.au/dmr/DMR_report_2007.pdf>
Derven, M., ‘The Remote Connection’, HR Magazine, March 2007, pp. 111–15.
Gettler, L., Organisations Behaving Badly: A Greek Tragedy of Corporate Pathology, John Wiley and Sons Australia, Milton, 2005.
Henderson, J. and R. McAdam, ‘Adopting a Learning-Based Approach to Improve Internal Communications—A Large Utility Experience’, International Journal of Quality and Reliability Management, Vol. 20, No. 6/7, 2003, pp. 774–94.
Management Advisory Committee 2007, Reducing Red Tape in the Australian Public Service, Commonwealth of Australia, Canberra.
NSW Ombudsman, DoCS: Critical Issues, Concerns Arising from Investigations into the Department of Community Services: A Special Report to Parliament under s. 31 of the Ombudsman Act 1974, New South Wales Government, Sydney, April 2002.
Palmer, M. J., Inquiry into the Circumstances of the Immigration Detention of Cornelia Rau: Report, July 2005 <http://www.minister.immi.gov.au>
Robertson, D., ‘Persistently Failing Organisations: Some Tell-Tale Signs’, Training Journal, November 2000, pp. 21–3.
Robinson, D., S. Perryman and S. Hayday, The Drivers of Employee Engagement, Institute for Employment Studies, Sussex, UK, 2004.
Rura-Polley, T., I. Hawryszkiewycz and E. Baker, ‘Facilitating Sensemaking in Knowledge Integration within Geographically Dispersed Cross-Function Teams’, Proceedings, IRMA Conference, Anchorage, Alaska, May 2000, pp. 1131–4 <http://www.informatik.uni-trier.de>
Scherrer, P. S., ‘From Warning to Crisis: A Turnaround Primer’, Management Review, Vol. 77, No. 9, September 1988, pp. 30–36.
Tarrant, D., ‘Cautionary Tales of Corporate Confusion’, AGSM Magazine, 8 December 2005 <http://www2.agsm.edu.au/agsm/web.nsf/Content/AGSMMagazine-SydneyFinkelstein>
UK Civil Service, Capability Reviews: The Findings of the First Four Reviews, July 2006 <http://www.civilservice.gov.uk/reform/capability_reviews/reports.asp>
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<http://mba.tuck.dartmouth.edu/pages/faculty/syd.finkelstein/>
<http://www.health.wa.gov.au/kemhinquiry/recommendations/index.cfm>
<http://www.mja.com.au/public/issues/181_01_050704/fau10254_fm.html#elementId1087499>
