Turned Up and Tuned In 
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Last updated: 22 June 2006
Turned Up and Tuned In: A manager’s guide to maximising staff attendance
How to use
This guide is in four main parts.
Part 1 identifies and explores the numerous causes of workplace absence. These are the personal factors that impact on an individual’s ability to attend or create barriers to attendance, and the workplace influences that can affect an individual’s motivation to attend.
A model is provided to illustrate these factors and influences, and to highlight the areas where a manager has the greatest capacity to make a difference.
Part 2 outlines the preventative steps you can take to minimise the likelihood of a problem arising.
Part 3 is a checklist of good practice approaches to managing workplace absences on a daily basis. Use this to quickly assess your current approach and identify strategies to trial within your team.
Part 4 provides you with more detailed guidance on how to manage long term or recurring absences.
The shared experiences provide valuable lessons learnt by some managers. These real life stories will enrich the depth and breadth to your own considerations, decisions and actions.
The frequently asked questions and myths provide tips and techniques to managing specific problems.
A concise summary in the form of practical do’s and don’ts is provided in the section titled Your responsibilities in a nutshell.
More information
For more detailed information on workplace absence, managers are encouraged to refer to the Australian Public Service Commission’s companion publication, Fostering an Attendance Culture: A Guide for APS Agencies, which is available through the Australian Public Service Commission’s website.
Further better practice guides focused on people management in the APS and also available through the Commission’s website are; Sharpening the Focus: Managing Performance in the APS and the forthcoming Respect: A Good Practice Guide to Promoting A Workplace Culture Free of Bullying and Harassment.
