Integrated Leadership System (ILS) EL-SES comparative

Last updated: 23 May 2012

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Comparative view of the Pathway

Shapes strategic thinking

  EL1 EL2 SES B1 SES B2 SES B3
Inspires a sense of purpose and direction Provides direction to others regarding the purpose and importance of their work. Illustrates the relationship between operational tasks and organisational goals. Sets work tasks that align with the strategic objectives and communicates expected outcomes. Translates the strategy into operational goals and creates a shared sense of purpose within the business unit. Engages others in the strategic direction of the work area, encourages their contribution and communicates expected outcomes. Develops the strategic direction for the business unit and creates a shared sense of purpose by demonstrating how elements of the strategy fit together and contribute to higher-level goals. Encourages others’ input and communicates required actions and expected outcomes. Champions the organisation's vision and goals and promotes a shared commitment to the strategic direction. Helps create organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from organisational strategies. Champions the organisation's vision and goals and unifies business units with the strategic direction. Helps create organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from organisational strategies.
Focuses strategically Understands the organisation's objectives and aligns operational activities accordingly. Considers the ramifications of issues and longer-term impact of own work and work area. Understands the organisation's objectives and links between the business unit, organisation and whole of government agenda. Considers the ramifications of a wide range of issues, anticipates priorities and develops long-term plans for own work area. Understands the organisation's direction and role within government and society including the whole of government agenda. Considers multiple perspectives when assessing the ramifications of issues. Develops plans that address both current and likely future requirements. Seeks to align business unit activities with strategic priorities. Understands the organisation's role within society and considers multiple perspectives when assessing the ramifications of key issues on the organisation and community. Provides advice to government that reflects analysis of a broad range of issues and the whole of government agenda. Considers emerging trends, identifies long-term opportunities and aligns organisational operations with strategic priorities. Understands the organisation's current and potential future role within society. Considers multiple perspectives when assessing the ramifications of key issues and develops solutions with long-term viability for the organisation and society. Provides advice to government that reflects analysis of a broad range of issues. Considers emerging trends, identifies long-term opportunities and balances organisational requirements with desired whole of government outcomes.
Harnesses information and opportunities Gathers and investigates information from a variety of sources, and explores new ideas and different viewpoints. Probes information and identifies any critical gaps. Maintains an awareness of the organisation, monitors the context in which the organisation operates and finds out about best practice approaches. Gathers and investigates information from a variety of sources, and explores new ideas and different viewpoints. Probes information and identifies any critical gaps. Maintains an awareness of the organisation, looks for recent developments that may impact on own business area and finds out about best practice approaches. Draws on information and alternate viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Seizes opportunities and adjusts approach to respond to threats. Addresses any critical information gaps. Uses knowledge of the organisation to provide a context for others. Draws on information and alternate viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Positions the organisation to seize opportunities and minimise threats. Addresses any critical information gaps. Uses knowledge of the organisation to tailor approaches to different issues. Draws on information and alternate viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Positions the organisation to seize opportunities and minimise threats. Addresses any critical information gaps. Uses knowledge of the organisation to tailor approaches to different issues. Recognises the opportunities offered through whole of government approaches and seeks to realise them.
Shows judgment, intelligence and commonsense Undertakes objective, systematic analysis and draws accurate conclusions based on evidence. Recognises the links between interconnected issues. Breaks through problems and weighs up the options to identify solutions. Explores possibilities and innovative alternatives. Undertakes objective, critical analysis and distils the core issues. Presents logical arguments and draws accurate conclusions. Anticipates and seeks to minimise risks. Breaks through problems and weighs up the options to identify solutions. Explores possibilities and creative alternatives. Applies intellect and knowledge to weigh up complex information and identify critical factors and issues. Works effectively when all of the information is not available. Explores the options in full and makes sound decisions under pressure. Considers opportunities and anticipates risk. Applies lateral thinking and identifies innovative solutions. Applies intellect and knowledge to weigh up information and identify critical factors and issues. Demonstrates effective judgement to weigh up options and develop realistic solutions. Anticipates risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems. Engages in high-level critical thinking to identify links and discern the critical issues. Identifies the implications for the organisation and applies effective judgement to develop solutions. Anticipates long-term and strategic risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems.

Achieves results

  EL1 EL2 SES B1 SES B2 SES B3
Builds organisational capability and responsiveness Reviews project performance and focuses on identifying opportunities for continuous improvement. Identifies key talent to support performance. Remains flexible and responsive to changes in requirements. Evaluates ongoing project performance and identifies critical success factors. Instigates continuous improvement activities. Responds flexibly to changing demands. Builds teams with complementary skills and allocates resources in a manner that delivers results. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Builds teams with complementary skills and engages in succession planning. Responds flexibly to changing circumstances, deploys resources astutely and identifies optimum resourcing combinations. Creates a flexible environment that enables others to meet changing demands.   Focuses on activities that support organisational sustainability. Nurtures talent and engages in succession planning. Facilitates information accessibility and sharing. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Monitors and manages resourcing pressures for optimum outcomes. Creates a flexible environment that enables others to meet changing demands.   Focuses on activities that support organisational sustainability. Nurtures talent and engages in succession planning. Facilitates information accessibility and sharing. Seeks operational efficiency, streamlines and adapts processes. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Engages in flexible resource management and looks beyond the organisation’s boundaries to achieve the optimum resourcing combination.
Marshals professional expertise Values specialist expertise and capitalises on the expert knowledge and skills of others. Contributes own expertise to achieve outcomes for the business unit. Values specialist expertise and capitalises on the knowledge within the organisation as well as consulting externally as appropriate. Manages contracts judiciously. Contributes own expertise to achieve outcomes for the business unit. Integrates professional expertise into the organisation to improve overall performance and delivery of business unit outcomes. Manages contracts judiciously. Actively ensures relevant professional input from others is obtained and shares own experience. Integrates professional expertise into the organisation to improve overall performance and delivery of organisational outcomes. Manages contracts judiciously. Actively ensures relevant professional input from others is obtained and shares own experience. Integrates professional expertise into the organisation to improve overall performance and delivery of organisational outcomes. Manages contracts judiciously. Actively ensures relevant professional input from others is obtained and shares own experience.
Steers and implements change and deals with uncertainty Establishes clear plans and timeframes for project implementation and outlines specific activities. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt. Establishes clear plans and timeframes for project implementation and outlines specific activities. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt.   Adopts a planned approach to the management of programs. Defines high-level objectives and supports translation into implementation strategies. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Actively ensures stakeholders are kept informed during times of change. Oversees the implementation of multiple change initiatives with a focus on the desired outcomes. Defines high-level objectives and ensures translation into practical implementation strategies. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Actively ensures stakeholders are kept informed during times of change. Drives the change agenda, defines high-level objectives and ensures translation into practical implementation strategies. Coordinates projects across multiple agencies. Recognises the constant nature of change and maintains flexibility. Secures stakeholder commitment to change and maintains open communication channels during the change process.
Ensures closure and delivers on intended results Sees projects through to completion. Monitors project progress and adjusts plans as required. Commits to achieving quality outcomes and ensures documentation procedures are maintained. Seeks feedback from stakeholders to gauge satisfaction. Strives to achieve and encourages others to do the same. Monitors progress and identifies risks that may impact on outcomes. Adjusts plans as required. Commits to achieving quality outcomes and ensures documentation procedures are maintained. Seeks feedback from stakeholders to gauge satisfaction. Drives a culture of achievement. Ensures ideas and intended actions become reality and that planned projects result in expected outputs. Strives for quality, and ensures compliance with regulatory requirements. Puts systems in place to establish and measure accountabilities. Manages risks that may impede on project outcomes and ensures that key stakeholders are across all relevant issues. Drives a culture of achievement, and fosters a quality focus in the organisation. Ensures that ideas and intended actions become reality and that planned projects result in expected outputs. Enables the achievement of outcomes by identifying and removing potential barriers to success. Keeps stakeholders informed of progress and any issues that arise. Drives a culture of achievement, and fosters a quality focus in the organisation. Ensures that ideas and intended actions become reality and that planned projects result in expected outputs. Enables the achievement of outcomes by identifying and removing potential barriers to success. Keeps stakeholders informed of progress and any issues that arise.

Cultivates productive working relationships

  EL1 EL2 SES B1 SES B2 SES B3
Nurtures internal and external relationships Builds and sustains relationships with a network of key people internally and externally. Proactively offers assistance for a mutually beneficial relationship. Anticipates and is responsive to internal and external client needs. Builds and sustains relationships with a network of key people internally and externally. Recognises shared agendas and works toward mutually beneficial outcomes. Anticipates and is responsive to internal and external client needs. Builds and sustains relationships within the organisation, with the Minister's office, across the APS and with a diverse range of external stakeholders. Looks for shared agendas and uses these to bring people together. Shows a commitment to client service through own actions and those of the business unit. Builds and sustains relationships within the organisation, with the Minister's office, across the APS and with a diverse range of external stakeholders. Encourages stakeholders to work together, and establishes cross agency approaches to address issues. Shows a commitment to client service through own actions and those of the organisation. Builds and sustains relationships that provide a rich intelligence network. Establishes an effective working relationship with the Minister. Encourages stakeholders to work together, and establishes cross- agency approaches to address issues. Shows a commitment to client service through own actions and those of the organisation.
Facilitates cooperation and partnerships Involves people, encourages them and recognises their contribution. Consults and shares information and ensures others are kept informed of issues. Works collaboratively and operates as an effective team member. Brings people together and encourages input from key stakeholders. Finds opportunities to share information and ensures that others are kept informed of issues. Fosters teamwork and rewards cooperative and collaborative behaviour. Resolves conflict using appropriate strategies. Brings people together and encourages input from key stakeholders. Facilitates cooperation within and between organisations. Promotes the reciprocal sharing of information to build knowledge. Fosters teamwork and rewards cooperative and collaborative behaviour. Resolves conflict and manages the sensitivities involved. Consults broadly to obtain buy-in. Draws on the knowledge of key stakeholders within and outside the organisation and facilitates cooperation by sharing information. Promotes information exchange by maintaining open communication channels. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict. Consults broadly to obtain buy-in and recognises when input is required. Communicates the importance of consultation with stakeholders to others. Overcomes organisational silos by facilitating cooperation between organisations. Engages the Minister’s Office on key issues. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict.
Values individual differences and diversity Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to enhance interactions. Recognises the different working styles of individuals and tries to see things from different perspectives. Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to anticipate reactions and enhance interactions. Recognises the different working styles of individuals, and tries to see things from different perspectives. Recognises the positive benefits that can be gained from diversity and capitalises on these for the benefit of the business unit. Harnesses understanding of differences to anticipate reactions and enhance interactions. Recognises the different working styles of individuals, and tries to see things from different perspectives. Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the organisation. Recognises the different working styles of individuals, anticipates reactions and tries to see things from different perspectives. Communicates the value of harnessing diversity for the organisation. Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the organisation. Recognises the different working styles of individuals, anticipates reactions and tries to see things from different perspectives.
Guides, mentors and develops people Identifies learning opportunities for others and empowers them by delegating tasks. Agrees clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with under-performance promptly. Encourages and motivates people to engage in continuous learning, and empowers them by delegating tasks. Agrees clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback in a manner that gains acceptance and achieves resolution. Deals with under-performance promptly. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages under-performance. Offers support in times of high pressure and engages in activities to maintain morale. Identifies and develops talent. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages under-performance. Offers support in times of high pressure. Celebrates success and engages in activities to maintain morale. Identifies and develops talent. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages under-performance. Offers support in times of high pressure. Celebrates success and engages in activities to maintain morale.
 

Exemplifies personal drive and integrity

  EL1 EL2 SES B1 SES B2 SES B3
Demonstrates public service professionalism and probity Adopts a principled approach and adheres to the APS Values and Code of Conduct. Acts professionally and impartially at all times and operates within the boundaries of organisational processes and legal and public policy constraints. Operates as an effective representative of the organisation in public and internal forums. Adopts a principled approach and adheres to the APS Values and Code of Conduct. Acts professionally and impartially at all times and operates within the boundaries of organisational processes and legal and public policy constraints. Operates as an effective representative of the organisation in public and internal forums. Adheres to and promotes the APS Values and Code of Conduct and acts with utmost integrity and professionalism. Encourages these standards in others. Operates professionally and within the boundaries of organisational processes and legal and public policy constraints. Represents the organisation effectively in public and internal forums, and advocates the corporate agenda. Adheres to and promotes the APS Values, the Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of organisational processes and legal and public policy constraints. Represents the organisation effectively in public and internal forums, and advocates the corporate agenda. Adheres to and promotes the APS Values, the Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of organisational processes and legal and public policy constraints. Represents the organisation effectively in public and internal forums, and advocates the corporate agenda.
Engages with risk and shows personal courage Provides impartial and forthright advice. Challenges important issues constructively, and stands by own position when challenged. Acknowledges mistakes and learns from them, and seeks guidance and advice when required. Provides impartial and forthright advice. Challenges important issues constructively, stands by own position and supports others when required. Acknowledges mistakes and learns from them, and seeks guidance and advice when required. Provides impartial and forthright advice. Is prepared to make tough corporate decisions to achieve desired outcomes. Challenges and encourages debate on difficult or controversial issues. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required. Provides impartial and forthright advice. Is prepared to make tough corporate decisions to achieve desired outcomes. Clearly voices own opinion and challenges difficult or controversial issues. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required. Acts as a role model for leadership courage by consistently raising critical and difficult issues. Provides impartial and forthright advice. Is prepared to make tough corporate decisions to achieve desired outcomes. Accepts accountability for mistakes made in the organisation and ensures corrective action is taken. Seeks guidance and advice when required.
Commits to action Takes personal responsibility for meeting objectives and progressing work. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved. Takes personal responsibility for meeting objectives and progressing work. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved. Commits to achieving key outcomes for the organisation. Demonstrates personal drive, focus and energy. Galvanises others to act. Acts decisively and initiates urgent action to overcome difficult problems. Commits to achieving key outcomes for the organisation and uses personal drive, focus and energy to enthuse others. Galvanises others to act. Acts decisively and initiates urgent action to overcome difficult problems. Acts decisively to ensure strategies are implemented and issues are addressed. Demonstrates personal drive, focus and energy. Galvanises others to act. Commits to getting the job done. Maintains control and initiates urgent action to resolve issues when required.
Displays resilience Persists and focuses on achieving objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Continues to move forward despite criticism or setbacks. Persists and focuses on achieving objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Maintains momentum and sustains effort despite criticism or setbacks. Persists and focuses on achieving organisational objectives even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Displays a positive outlook and maintains momentum in difficult situations. Persists and focuses on achieving organisational objectives even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Overcomes obstacles and rapidly recovers from setbacks. Displays a positive outlook in difficult situations. Persists and focuses on achieving organisational objectives throughout periods of extreme pressure. Monitors own emotional reactions and responds to pressure in a controlled manner. Retains focus on the end goal and overcomes significant barriers and obstacles. Rapidly recovers from setbacks. Displays a positive outlook in difficult situations.
Demonstrates self awareness and a commitment to personal development Self-evaluates performance and seeks feedback from others. Communicates and acts on strengths and development needs. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and accepts challenging new opportunities. Critically analyses own performance and seeks feedback from others. Confidently communicates strengths and acknowledges development needs. Acts on negative feedback to improve performance. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and embraces challenging new opportunities. Examines own performance and regularly seeks feedback from others. Confidently promotes areas of strength, acknowledges development needs and proactively identifies related learning opportunities to extend skills and experience. Reflects on own behaviour and recognises the impact on others. Demonstrates a high level of self-awareness and acknowledges areas of both strength and limitation. Confidently promotes areas of strength and proactively identifies learning opportunities to extend skills and experience. Reflects on the impact of own behaviour on others and is responsive in adjusting behaviour.   Demonstrates a high level of self-awareness and acts as a role model by openly communicating strengths and development needs. Uses self-insight to identify areas in which own capabilities complement other people’s. Is open to feedback and is responsive in adjusting behaviour. Strives for continual learning.

Communicates with influence

  EL1 EL2 SES B1 SES B2 SES B3
Communicates clearly Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Confidently presents messages in a clear, concise and articulate manner. Translates information for others, focusing on key points and using appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and uses appropriate, unambiguous language, and explains the implications and ensures the conclusion is clearly conveyed. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and states the facts. Structures message for brevity and presents message with precision and confidence, harnessing the most appropriate methods of communication. Creates meaning for the audience by using analogies and stories to illustrate key points. Confidently presents messages in a clear and articulate manner. Focuses on key points for the audience and selects the most appropriate medium for conveying information. States the facts and uses straightforward language to aid transparency. Creates meaning for the audience by using analogies and stories to illustrate key points.
Listens, understands and adapts to audience Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reactions and is prepared to respond. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reaction and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and reads their non-verbal cues. Adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and reads their non-verbal cues. Adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger.
Negotiates persuasively Approaches negotiations with a strong grasp of the key issues, having prepared in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates the position of the other party, and frames arguments accordingly. Encourages the support of relevant stakeholders. Strives to achieve an outcome that delivers benefits for both parties. Approaches negotiations with a strong grasp of the key issues, having prepared well in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates the position of the other party, and adapts approach accordingly. Encourages the support of relevant stakeholders. Encourages debate and identifies common ground to facilitate agreement and acceptance of mutually beneficial solutions. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Encourages the support of relevant stakeholders. Focuses on the desired objectives and ensures negotiations remain on track. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders and engages their support. Focuses on the desired objectives and ensures negotiations remain on track. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders and engages their support. Focuses on the desired objectives and ensures negotiations remain on track.

Detailed information

Shapes strategic thinking

Inspires a sense of purpose and direction
  EL1 EL2 SES B1 SES B2 SES B3
Description Provides direction to others regarding the purpose and importance of their work. Illustrates the relationship between operational tasks and organisational goals. Sets work tasks that align with the strategic objectives and communicates expected outcomes. Translates the strategy into operational goals and creates a shared sense of purpose within the business unit. Engages others in the strategic direction of the work area, encourages their contribution and communicates expected outcomes. Develops the strategic direction for the business unit and creates a shared sense of purpose by demonstrating how elements of the strategy fit together and contribute to higher-level goals. Encourages others’ input and communicates required actions and expected outcomes. Champions the organisation's vision and goals and promotes a shared commitment to the strategic direction. Helps create organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from organisational strategies. Champions the organisation's vision and goals and unifies business units with the strategic direction. Helps create organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from organisational strategies.
Behavioural indicators   Encourages others to provide input and comment on the strategic direction of the business unit. Engages others in the organisation's vision and encourages comment; articulates the need for action. Champions the vision and communicates the way forward; encourages others’ input to strategic plans. Champions the vision and communicates the way forward; encourages others’ input to strategic plans.
Communicates with others regarding the purpose of their work and the relationship between operational activities and organisational goals. Communicates with others regarding the purpose of their work and the relationship between work unit objectives and organisational goals. Establishes the strategic goals for the business unit; communicates links between government policy, organisational goals and the work of the unit. Contributes to the development of organisational strategies that are linked with government objectives and are focused on the future; shares this vision with others. Contributes to the development of organisational strategies that are linked with government objectives and are focused on the future; cascades this vision through the organisation.
Translates high-level goals and outcomes into appropriate tasks for others. Builds a shared sense of purpose and direction; translates the vision into shorter-term goals and objectives. Builds a shared sense of purpose and direction by demonstrating how elements of the strategy fit together. Builds a shared sense of purpose and direction by explaining the vision—why it has been developed and how elements of the strategy fit together. Builds a sense of shared purpose and direction by actively promoting the vision and creating alignment between organisational units and strategy.
Conveys expectations regarding outcomes and the timely achievement of objectives. Frames objectives in a meaningful way and communicates expectations of their achievement. Promotes the vision and strategy by communicating expectations and describing likely outcomes and benefits. Steers the vision through the organisation; communicates the parameters and expectations surrounding the strategy. Steers the vision through the organisation; communicates the parameters and expectations surrounding the strategy.
Focuses strategically
  EL1 EL2 SES B1 SES B2 SES B3
Description Understands the organisation's objectives and aligns operational activities accordingly. Considers the ramifications of issues and longer-term impact of own work and work area. Understands the organisation's objectives and links between the business unit, organisation and the whole of government agenda. Considers the ramifications of a wide range of issues, anticipates priorities and develops long-term plans for own work area. Understands the organisation's direction and role within government and society including the whole of government agenda. Considers multiple perspectives when assessing the ramifications of issues. Develops plans that address both current and likely future requirements. Seeks to align business unit activities with strategic priorities. Understands the organisation's role within society and considers multiple perspectives when assessing the ramifications of key issues on the organisation and community. Provides advice to government that reflects analysis of a broad range of issues and the whole of government agenda. Considers emerging trends, identifies long-term opportunities and aligns organisational operations with strategic priorities. Understands the organisation's current and potential future role within society. Considers multiple perspectives when assessing the ramifications of key issues and develops solutions with long-term viability for the organisation and society. Provides advice to government that reflects analysis of a broad range of issues. Considers emerging trends, identifies long-term opportunities and balances organisational requirements with desired whole of government outcomes.
Behavioural indicators         Applies a broad view that balances organisational requirements with desired whole of government outcomes.
      Positions advice to government in a broad context, with reference to stakeholder interests and the whole of government agenda. Positions advice to government in a broad context, with reference to stakeholder interests and the whole of government agenda.
    Focuses on the future and pursues strategic alignment of actions within the business unit. Focuses on the future and aligns business operations with corporate strategies and priorities. Focuses on the future and seeks to improve the organisation’s ongoing capacity to deliver outcomes for society.
Demonstrates an awareness of the implications of issues for own work and work area. Considers a wide range of issues and their implications for the business unit. Considers multiple perspectives when contemplating the impact key issues may have on the business unit. Considers multiple perspectives when contemplating the impact key issues may have on the organisation and wider community. Considers multiple perspectives when contemplating the impact of key issues and develops solutions with consideration of their long-term viability for the organisation and community.
Thinks about the future and considers the longer-term implications of own work. Thinks about the future; develops long-term plans and anticipates likely priorities. Thinks about the future; develops plans that balance potential future needs with immediate requirements. Thinks conceptually about long-term opportunities and contemplates a wide range of strategic options in conjunction with emerging trends. Thinks conceptually about long-term opportunities and contemplates a wide range of strategic options in conjunction with emerging trends.
Understands the strategic objectives of the organisation and develops work plans accordingly. Understands the organisation’s direction and how the work of own business area fits into the organisation, wider community and whole of government agenda. Understands the organisation’s direction and how the work of own business area fits into the organisation, wider community and whole of government agenda. Conceptualises the role of the organisation in society and considers community expectations. Conceptualises the role of the organisation in society and considers community expectations.
 
Harnesses information and opportunities
  EL1 EL2 SES B1 SES B2 SES B3
Description Gathers and investigates information from a variety of sources, and explores new ideas and different viewpoints. Probes information and identifies any critical gaps. Maintains an awareness of the organisation, monitors the context in which the organisation operates and finds out about best practice approaches. Gathers and investigates information from a variety of sources, and explores new ideas and different viewpoints. Probes information and identifies any critical gaps. Maintains an awareness of the organisation, looks for recent developments that may impact on own business area and finds out about best practice approaches. Draws on information and alternative viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Seizes opportunities and adjusts approach to respond to threats. Addresses any critical information gaps. Uses knowledge of the organisation to provide a context for others. Draws on information and alternative viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Positions the organisation to seize opportunities and minimise threats. Addresses any critical information gaps. Uses knowledge of the organisation to tailor approaches to different issues. Draws on information and alternative viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Positions the organisation to seize opportunities and minimise threats. Addresses any critical information gaps. Uses knowledge of the organisation to tailor approaches to different issues. Recognises the opportunities offered through whole of government approaches and seeks to realise them.
Behavioural indicators         Recognises the opportunities available through whole of government and seeks to realise them.
    Understands the cultural, social, historical and political factors affecting the organisation; uses this information to provide a context for other people. Understands the cultural, social, historical and political factors affecting the organisation; uses this knowledge to tailor different approaches to issues. Understands the cultural, social, historical and political factors affecting the organisation; uses this knowledge to tailor different approaches to issues.
Identifies critical information gaps and asks a range of questions to uncover valuable information. Identifies critical information gaps and asks a range of questions to uncover valuable information. Identifies critical information gaps, and ensures required information is obtained. Identifies critical information gaps, and ensures required information is obtained. Identifies critical information gaps, and ensures required information is obtained.
Sources information on best practice approaches adopted in both the public and private sectors. Sources information on best practice approaches adopted in both the public and private sectors. Investigates and applies contemporary best practice approaches from both public and private organisations, nationally and internationally. Investigates and applies contemporary best practice approaches in both public and private organisations, nationally and internationally. Investigates and applies contemporary best practice approaches in both public and private organisations, nationally and internationally.
Scans the organisational environment; monitors the corporate priorities, business context and organisational culture. Scans the internal and external environment for new trends and recent developments that are likely to affect own business area. Scans the internal and external environments; uses resulting information to adjust approach, identify threats and seize emerging opportunities for the organisation. Recognises, and is sensitive to, changes in the internal and external environments; uses resulting information to position the organisation to capitalise on emerging opportunities and minimise threats. Recognises, and is sensitive to, changes in the internal and external environments; uses resulting information to position the organisation to capitalise on emerging opportunities and minimise threats.
Gathers and investigates information and alternate viewpoints from a variety of sources through formal and informal means; explores new ideas with an open mind. Gathers and investigates information and alternate viewpoints from a variety of sources through formal and informal means; explores new ideas with an open mind. Draws on information and alternative viewpoints from a variety of sources; monitors information channels such as the media, the Internet and Hansard to understand new issues of importance to the government. Explores new ideas with an open mind. Draws on information and alternative viewpoints from a variety of sources; monitors information channels such as the media, the Internet and Hansard to understand new issues of importance to the government. Explores new ideas with an open mind. Draws on information and alternative viewpoints from a variety of sources; monitors information channels such as the media, the Internet and Hansard to understand new issues of importance to the government. Explores new ideas with an open mind.
Shows judgement, intelligence and commonsense
  EL1 EL2 SES B1 SES B2 SES B3
Description Undertakes objective, systematic analysis and draws accurate conclusions based on evidence. Recognises the links between interconnected issues. Breaks through problems and weighs up the options to identify solutions. Explores possibilities and innovative alternatives. Undertakes objective, critical analysis and distils the core issues. Presents logical arguments and draws accurate conclusions. Anticipates and seeks to minimise risks. Breaks through problems and weighs up the options to identify solutions. Explores possibilities and creative alternatives. Applies intellect and knowledge to weigh up complex information and identify critical factors and issues. Works effectively when all of the information is not available. Explores the options in full and makes sound decisions under pressure. Considers opportunities and anticipates risk. Applies lateral thinking and identifies innovative solutions. Applies intellect and knowledge to weigh up information and identify critical factors and issues. Demonstrates effective judgement to weigh up options and develop realistic solutions. Anticipates risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems. Engages in high-level critical thinking to identify links and discern the critical issues. Identifies the implications for the organisation and applies effective judgement to develop solutions. Anticipates long-term and strategic risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems.
Behavioural indicators Systematically analyses information to identify relationships between factors. Distils the core issues from complex information and identifies relationships between factors. Quickly identifies relationships between issues, synthesises complex information and discerns the key implications for the organisation in the context of government priorities. Quickly identifies relationships between issues, synthesises complex information and discerns the key implications for the organisation in the context of government priorities. Engages in high-level critical thinking to identify the links and connections between complex issues; discerns the key implications for the organisation.
Identifies problems and assesses their significance; takes appropriate action to resolve them. Anticipates problems and takes steps to minimise or prevent them; identifies and articulates potential risks. Anticipates problems and takes steps to minimise or prevent them; identifies and manages risk. Anticipates problems and addresses them quickly; develops strategies and thinks through contingencies to manage risk. Anticipates problems and addresses them quickly; develops strategies and thinks through contingencies to manage long-term and strategic risks.
Checks and clarifies information and avoids unwarranted assumptions; draws accurate conclusions and presents logical arguments. Draws accurate conclusions and presents logical arguments that address key issues. Makes clear, well-reasoned and timely decisions; balances intuition and intellect to form effective judgements. Weighs up options and applies sound judgement to develop realistic solutions for the organisation. Weighs up options and applies sound judgement to develop realistic solutions for the organisation.
Explores various possibilities and generates innovative alternatives. Explores various possibilities and generates innovative alternatives. Applies lateral and creative thinking to generate ideas and solutions. Generates and capitalises on innovative solutions to effectively resolve complex problems. Generates innovative solutions to effectively resolve complex problems that may not have been experienced previously.
Selects the best option from a range of potential solutions; demonstrates how recommendations solve the key problems identified. Selects the best option from a range of potential solutions; demonstrates how recommendations solve the key problems identified. Works effectively in situations of ambiguity and with issues that cannot be immediately resolved. Works effectively in situations of ambiguity and with issues that cannot be immediately resolved. Works effectively in situations of ambiguity and with issues that cannot be immediately resolved.

Achieves results

Builds organisational capability and responsiveness
  EL1 EL2 SES B1 SES B2 SES B3
Description Reviews project performance and focuses on identifying opportunities for continuous improvement. Identifies key talent to support performance. Remains flexible and responsive to changes in requirements. Evaluates ongoing project performance and identifies critical success factors. Instigates continuous improvement activities. Responds flexibly to changing demands. Builds teams with complementary skills and allocates resources in a manner that delivers results. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Builds teams with complementary skills and engages in succession planning. Responds flexibly to changing circumstances, deploys resources astutely and identifies optimum resourcing combinations. Creates a flexible environment that enables others to meet changing demands. Focuses on activities that support organisational sustainability. Nurtures talent and engages in succession planning. Facilitates information accessibility and sharing. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Monitors and manages resourcing pressures for optimum outcomes. Creates a flexible environment that enables others to meet changing demands. Focuses on activities that support organisational sustainability. Nurtures talent and engages in succession planning. Facilitates information accessibility and sharing. Seeks operational efficiency, and streamlines and adapts processes. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Engages in flexible resource management and looks beyond the organisation’s boundaries to achieve the optimum resourcing combination.
Behavioural indicators     Creates a flexible environment within the business unit that enables people to move between projects to meet changing demands. Creates a flexible organisational environment that enables people to move between projects to meet changing demands. Implements strategies to achieve operational efficiencies; integrates and streamlines processes to maximise effectiveness.
  Builds effective teams with complementary skills. Builds effective teams with complementary skills; attracts and recruits talent and engages in succession planning. Attracts and recruits talent; engages in succession planning to nurture talent and contribute to organisational sustainability. Attracts and recruits talent; engages in succession planning to nurture talent and contribute to organisational sustainability.
Identifies and utilises key individuals who will contribute to deliver the best results. Allocates resources in a flexible manner across work area to deliver the best results for the organisation. Deploys resources astutely; considers resource requirements, resource gaps and the capability of individuals to ensure the best result. Monitors resourcing pressures and implements strategies to ensure the best results are obtained for the organisation. Engages in flexible resource management; looks beyond the organisation's boundaries to identify optimum resourcing combinations.
Evaluates projects to understand critical factors for success, and engages in activities to achieve continuous improvement. Evaluates projects and business processes to understand critical factors for success; engages in and encourages others to contribute to continuous improvement. Challenges the status quo by looking for ways to improve effectiveness; harnesses the potential of technology and implements continuous improvement activities. Challenges the status quo by looking for ways to improve effectiveness; harnesses the potential of technology and implements continuous improvement activities. Challenges the status quo by looking for ways to improve effectiveness; harnesses the potential of technology and implements continuous improvement activities.
Responds flexibly to changing demands whilst maintaining sight of the end goal. Responds flexibly to changing demands whilst maintaining sight of the end goal. Responds flexibly and manages resources to meet changing demands in the environment. Facilitates information accessibility and sharing to create knowledge management strategies. Facilitates information accessibility and sharing to create knowledge management strategies.
Marshals professional expertise
  EL1 EL2 SES B1 SES B2 SES B3
Description Values specialist expertise and capitalises on the expert knowledge and skills of others. Contributes own expertise to achieve outcomes for the business unit. Values specialist expertise and capitalises on the knowledge within the organisation as well as consulting externally as appropriate. Manages contracts judiciously. Contributes own expertise to achieve outcomes for the business unit. Integrates professional expertise into the organisation to improve overall performance and delivery of business unit outcomes. Manages contracts judiciously. Actively ensures relevant professional input from others is obtained and shares own experience. Integrates professional expertise into the organisation to improve overall performance and delivery of organisational outcomes. Manages contracts judiciously. Actively ensures relevant professional input from others is obtained and shares own experience. Integrates professional expertise into the organisation to improve overall performance and delivery of organisational outcomes. Manages contracts judiciously. Actively ensures relevant professional input from others is obtained and shares own experience.
Behavioural indicators     Strikes a balance between using external expertise and internal knowledge and experience. Strikes a balance between using external expertise and internal knowledge and experience. Strikes a balance between using external expertise and internal knowledge and experience.
  Supplements internal knowledge with technical expertise from external providers and other government organisations. Manages contracts judiciously. Supplements internal knowledge with technical expertise from external providers and other government organisations. Manages contracts judiciously. Supplements internal knowledge with technical expertise from external providers and other government organisations. Manages contracts judiciously. Supplements internal knowledge with technical expertise from external providers and other government organisations. Manages contracts judiciously.
Consults internal and external experts; taps into their technical and professional knowledge and experience to improve work outcomes. Consults internal and external experts; taps into their technical and professional knowledge and experience to improve work outcomes. Consults internal and external experts; taps into their technical and professional knowledge and experience to improve organisational outcomes. Consults internal and external experts; taps into their technical and professional knowledge and experience to improve organisational outcomes. Consults internal and external experts; taps into their technical and professional knowledge and experience to improve organisational outcomes.
Contributes own expertise for the benefit of the business unit; encourages others to draw upon this knowledge. Contributes own expertise for the benefit of the business unit; encourages others to draw upon this knowledge. Contributes own expertise for the benefit of the organisation; encourages others to draw upon this knowledge. Contributes own expertise for the benefit of the organisation; encourages others to draw upon this knowledge. Contributes own expertise for the benefit of the organisation; encourages others to draw upon this knowledge.
Steers and implements change and deals with uncertainty
  EL1 EL2 SES B1 SES B2 SES B3
Description Establishes clear plans and timeframes for project implementation and outlines specific activities. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt. Establishes clear plans and timeframes for project implementation and outlines specific activities. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt. Adopts a planned approach to the management of programs. Defines high-level objectives and supports translation into implementation strategies. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Actively ensures stakeholders are kept informed during times of change. Oversees the implementation of multiple change initiatives with a focus on the desired outcomes. Defines high-level objectives and ensures translation into practical implementation strategies. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Actively ensures stakeholders are kept informed during times of change. Drives the change agenda, defines high-level objectives and ensures translation into practical implementation strategies. Coordinates projects across multiple agencies. Recognises the constant nature of change and maintains flexibility. Secures stakeholder commitment to change and maintains open communication channels during the change process.
Behavioural indicators         Coordinates projects across multiple organisations.
      Drives multiple change initiatives; oversees implementation and ensures that focus on end goals is maintained. Drives the change agenda and creates an organisation that can shift focus quickly.
Constructs project plans that have clear and appropriate goals, timeframes and budgets; anticipates change and builds contingencies into plans. Constructs project plans that have clear and appropriate goals, timeframes and budgets; anticipates change and builds contingencies into plans. Adopts a planned approach to the management of programs; develops high-level plans that define required outcomes. Adopts a planned approach to the management of programs; develops organisational plans that define required outcomes. Adopts a planned approach to the management of programs; develops organisational plans that define required outcomes.
Deals positively with uncertainty and copes effectively in an environment characterised by change; determines a course of action despite lack of clarity. Deals positively with uncertainty and copes effectively in an environment characterised by change; determines a course of action despite lack of clarity. Operates effectively in an environment of ongoing change; maintains a flexible approach to achieve objectives. Operates effectively in an environment of ongoing change; maintains a flexible approach to achieve organisational objectives. Accepts and embraces the ongoing nature of change; maintains a flexible approach to achieve organisational objectives.
Shares appropriate information with staff and colleagues during times of change; helps others adapt to ensure a smooth transition. Shares appropriate information with staff and colleagues during times of change; helps others adapt to ensure a smooth transition. Shares appropriate information with stakeholders during times of change; anticipates likely objections and addresses them in a timely manner. Shares appropriate information with stakeholders during times of change; anticipates likely objections and addresses them in a timely manner. Identifies key stakeholders and seeks their commitment to change; shares relevant information to facilitate an effective change process.
Ensures closure and delivers on intended results
  EL1 EL2 SES B1 SES B2 SES B3
Description Sees projects through to completion. Monitors project progress and adjusts plans as required. Commits to achieving quality outcomes and ensures documentation procedures are maintained. Seeks feedback from stakeholders to gauge satisfaction. Strives to achieve and encourages others to do the same. Monitors progress and identifies risks that may impact on outcomes. Adjusts plans as required. Commits to achieving quality outcomes and ensures documentation procedures are maintained. Seeks feedback from stakeholders to gauge satisfaction. Drives a culture of achievement. Ensures that ideas and intended actions become reality and that planned projects result in expected outputs. Strives for quality, and ensures compliance with regulatory requirements. Puts systems in place to establish and measure accountabilities. Manages risks that may impede on project outcomes and ensures that key stakeholders are across all relevant issues. Drives a culture of achievement, and fosters a quality focus in the organisation. Ensures that ideas and intended actions become reality and that planned projects result in expected outputs. Enables the achievement of outcomes by identifying and removing potential barriers to success. Keeps stakeholders informed of progress and any issues that arise. Drives a culture of achievement and fosters a quality focus in the organisation. Ensures that ideas and intended actions become reality and that planned projects result in expected outputs. Enables the achievement of outcomes by identifying and removing potential barriers to success. Keeps stakeholders informed of progress and any issues that arise.
Behavioural indicators   Commits to targets and strives to achieve results; encourages others to do the same. Commits to targets and strives to achieve results; encourages others to do the same. Commits to targets and strives to achieve results; encourages others to do the same. Commits to targets and strives to achieve results; encourages others to do the same.
  Identifies and addresses risks that may impede work completion; proactively escalates issues that have not been controlled to ensure work remains on track. Identifies and addresses risks that may impede project completion; proactively escalates issues that have not been controlled to ensure work remains on track. Identifies and seeks to remove barriers to achieving desired organisational outcomes. Identifies and seeks to remove barriers to achieving desired organisational outcomes.
Regularly seeks feedback from stakeholders to gauge their satisfaction; ensures work is delivered to a high standard. Regularly seeks feedback from stakeholders to gauge their satisfaction; acts to ensure work is delivered to a high standard. Reports achievements to key stakeholders, engages them in program outcomes and seeks feedback; acts to ensure work is delivered to a high standard. Adopts a 'no surprises' policy; ensures that key stakeholders are kept appropriately informed of progress. Adopts a 'no surprises' policy; ensures that key stakeholders are kept appropriately informed of progress.
Maintains focus on quality to achieve key outcomes; adheres to documentation procedures and sees tasks through to completion. Maintains focus on quality to achieve key outcomes; adheres to documentation procedures and sees tasks through to completion. Strives for high-quality outputs throughout the business unit and accepts accountability for achieving agreed outcomes. Fosters a quality focus across the organisation and accepts accountability for achieving agreed outcomes. Fosters a quality focus across the organisation and accepts accountability for achieving agreed outcomes.
Monitors projects against plans; manages priorities and agrees adjustments to milestones as required. Monitors projects against plans; manages priorities and agrees on adjustments to milestones as required. Establishes systems to monitor progress against objectives and ensures that projects comply with regulatory requirements. Reviews the progress of key programs and stays focused on achieving outcomes. Reviews the progress of key programs and stays focused on achieving outcomes.

Cultivates productive working relationships

Nurtures internal and external relationships
  EL1 EL2 SES B1 SES B2 SES B3
Description Builds and sustains relationships with a network of key people internally and externally. Proactively offers assistance for a mutually beneficial relationship. Anticipates and is responsive to internal and external client needs. Builds and sustains relationships with a network of key people internally and externally. Recognises shared agendas and works toward mutually beneficial outcomes. Anticipates and is responsive to internal and external client needs. Builds and sustains relationships within the organisation, with the Minister's office, across the APS and with a diverse range of external stakeholders. Looks for shared agendas and uses these to bring people together. Shows a commitment to client service through own actions and those of the business unit. Builds and sustains relationships within the organisation, with the Minister's office, across the APS and with a diverse range of external stakeholders. Encourages stakeholders to work together, and establishes cross-agency approaches to address issues. Shows a commitment to client service through own actions and those of the organisation. Builds and sustains relationships that provide a rich intelligence network. Establishes an effective working relationship with the Minister. Encourages stakeholders to work together, and establishes cross-agency approaches to address issues. Shows a commitment to client service through own actions and those of the organisation.
Behavioural indicators       Proactively builds cross- agency relationships; establishes cross-agency approaches to address issues. Proactively builds cross- agency relationships; establishes cross-agency approaches to address issues.
Develops and maintains a network with others internally and externally. Develops and maintains a network with others internally and externally. Invests time to sustain and broaden networks; follows up and maintains regular contact. Invests time to sustain and broaden networks; engages the support and allegiance of informal networks in formal situations. Establishes and sustains relationships that deliver an intelligence network.
Builds and sustains relationships; liaises with a range of stakeholders including other teams, peers and colleagues across the organisation, and in other organisations. Builds and sustains long-term relationships; liaises with a range of stakeholders including other teams, peers and colleagues across the organisation, and in other organisations. Builds a diverse range of relationships with key people in other organisations, such as the Minister's office, the private sector, industry groups and other relevant stakeholder groups. Builds and sustains a diverse range of relationships with key people in other organisations such as, the Minister's office, the private sector, industry groups and other relevant stakeholder groups. Builds effective working relationships with Ministers; seeks to understand their needs and expectations.
Offers reciprocal assistance in achieving mutually beneficial outcomes. Recognises shared agendas and works toward mutually beneficial outcomes. Finds shared agendas and uses these to bring people together to develop mutually beneficial outcomes. Encourages key stakeholders to work together; recognises, and capitalises on, opportunities for mutual benefit. Encourages key stakeholders to work together; recognises, and capitalises on, opportunities for mutual benefit.
Anticipates the needs of clients and provides courteous, prompt and professional service to them. Anticipates the needs of clients and provides courteous, prompt and professional service to them. Takes steps to ensure the provision of prompt, efficient and responsive client service personally, and through the activities of the business unit. Takes steps to ensure the provision of prompt, efficient and responsive client service personally, and through the activities of the organisation. Takes steps to ensure the provision of prompt, efficient and responsive client service personally, and through the activities of the organisation.
Facilitates cooperation and partnerships
  EL1 EL2 SES B1 SES B2 SES B3
Description Involves people, encourages them and recognises their contribution. Consults and shares information and ensures others are kept informed of issues. Works collaboratively and operates as an effective team member. Brings people together and encourages input from key stakeholders. Finds opportunities to share information and ensures that others are kept informed of issues. Fosters teamwork and rewards cooperative and collaborative behaviour. Resolves conflict using appropriate strategies. Brings people together and encourages input from key stakeholders. Facilitates cooperation within and between organisations. Promotes the reciprocal sharing of information to build knowledge. Fosters teamwork and rewards cooperative and collaborative behaviour. Resolves conflict and manages the sensitivities involved. Consults broadly to obtain buy-in. Draws on the knowledge of key stakeholders within and outside the organisation and facilitates cooperation by sharing information. Promotes information exchange by maintaining open communication channels. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict. Consults broadly to obtain buy-in, recognises when input is required. Communicates the importance of consultation with stakeholders to others. Overcomes organisational silos by facilitating cooperation between organisations. Engages the Minister’s office on key issues. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict.
Behavioural indicators         Communicates the importance of consulting with key stakeholders; recognises when input is required.
    Facilitates cooperation between organisations by sharing information; maintains a cross- government focus. Facilitates cooperation between organisations by sharing information; maintains a cross- government focus. Overcomes organisational silos; facilitates cooperation between organisations by sharing information.
  Uses appropriate strategies to resolve conflicts and address concerns quickly. Resolves conflict using appropriate strategies; finds solutions that manage the sensitivities involved. Anticipates conflict and uses appropriate strategies to resolve conflict when it arises. Anticipates conflict and uses appropriate strategies to resolve conflict when it arises; bridges differences in understanding between key stakeholders.
Operates as an effective member of the team; works collaboratively and cooperatively; draws on team strengths. Fosters teamwork by working collaboratively and cooperatively; encourages and rewards those behaviours in others. Fosters teamwork by working collaboratively and cooperatively; encourages and rewards those behaviours in others. Models effective team working behaviours; works collaboratively and cooperatively and rewards those behaviours in others. Models effective team working behaviours; works collaboratively and cooperatively and rewards those behaviours in others.
Involves others and encourages their input; recognises the contributions made by other people. Brings people together and ensures the key stakeholders are involved in discussions; encourages people’s input and seeks contribution. Brings people together and ensures the key stakeholders are involved in discussions; seeks input and facilitates joint ownership. Draws on the knowledge of key stakeholders within and outside the organisation; seeks input from the portfolio Secretary or CEO on contentious issues. Engages the Minister’s Office on key issues; facilitates others’ relationships with the Minister.
Consults and shares information with own team and upwards; ensures people are kept informed of progress and issues. Consults and promotes open discussion; shares information with key stakeholders internally and externally; ensures that people in own team and upwards are kept informed of progress and issues. Consults and promotes open discussion; shares information with key stakeholders internally and externally; facilitates reciprocal sharing of information to build knowledge. Consults broadly to obtain buy-in; shares information and facilitates the exchange of information by maintaining open communication channels. Consults broadly to obtain buy-in; shares information and facilitates the exchange of information by maintaining open communication channels.
Values individual differences and diversity
  EL1 EL2 SES B1 SES B2 SES B3
Description Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to enhance interactions. Recognises the different working styles of individuals, and tries to see things from different perspectives. Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to anticipate reactions and enhance interactions. Recognises the different working styles of individuals, and tries to see things from different perspectives. Recognises the positive benefits that can be gained from diversity and capitalises on these for the benefit of the business unit. Harnesses understanding of differences to anticipate reactions and enhance interactions. Recognises the different working styles of individuals, and tries to see things from different perspectives. Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the organisation. Recognises the different working styles of individuals, anticipates reactions and tries to see things from different perspectives. Communicates the value of harnessing diversity for the organisation. Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the organisation. Recognises the different working styles of individuals, anticipates reactions and tries to see things from different perspectives.
Behavioural indicators         Acts as a positive role model by proactively communicating the value and importance of capitalising on diversity for the organisation.
Discerns the differing and preferred working styles of individuals and factors this into the management of people and tasks. Discerns the differing and preferred working styles of individuals and factors this into the management of people and tasks. Discerns the differing and preferred working styles of individuals and uses this information to enhance the operation of the business unit. Discerns the differing and preferred working styles of individuals and uses this information to enhance the operation of the organisation. Discerns the differing and preferred working styles of individuals and uses this information to enhance the operation of the organisation.
Recognises that others have different views and experiences, explores their contributions and capitalises on the differing perspectives. Recognises that others have different views and experiences, explores their contributions and capitalises on the differing perspectives. Recognises that others have different views and experience; encourages input, listens and takes action to harness the varied input for the benefit of the business unit. Capitalises on the diversity present in the organisation; harnesses different viewpoints. Capitalises on the diversity present in the organisation; harnesses different viewpoints.
Tries to see things from the other person's perspective. Tries to see things from the other person's perspective, anticipates their reactions and adopts strategies to address them. Tries to see things from the other person's perspective, anticipates their reactions and adopts strategies to address them. Anticipates when different stakeholders may clash due to differing views, cultural perspectives or drivers; adopts strategies to address these. Anticipates when different stakeholders may clash due to differing views, cultural perspectives or drivers; adopts strategies to address these.
Maintains an awareness of the personalities, motivations and other diverse qualities of people, and uses this to enhance interactions. Maintains an awareness of the personalities, motivations and other diverse qualities of people, and uses this to enhance interactions. Maintains an awareness of the personalities, motivations and other diverse qualities of people, and uses this to enhance interactions. Maintains an awareness of the personalities, motivations and other diverse qualities of people, and uses this to enhance interactions. Maintains an awareness of the personalities, motivations and other diverse qualities of people, and uses this to enhance interactions.
Guides, mentors and develops people
  EL1 EL2 SES B1 SES B2 SES B3
Description Identifies learning opportunities for others and empowers them by delegating tasks. Agrees clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with under-performance promptly. Encourages and motivates people to engage in continuous learning, and empowers them by delegating tasks. Agrees on clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback in a manner that gains acceptance and achieves resolution. Deals with under-performance promptly. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages under-performance. Offers support in times of high pressure and engages in activities to maintain morale. Identifies and develops talent. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages under-performance. Offers support in times of high pressure. Celebrates success and engages in activities to maintain morale. Identifies and develops talent. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages under-performance. Offers support in times of high pressure. Celebrates success and engages in activities to maintain morale.
Behavioural indicators     Engages in activities to maintain optimism and enthusiasm; implements formal and informal team- building activities. Engages in activities to maintain optimism and enthusiasm; implements formal and informal team- building activities. Engages in activities to maintain optimism and enthusiasm; implements formal and informal team- building activities.
    Assists people in managing their time and emotional response when under high levels of pressure. Assists people in managing their time and emotional response when under high levels of pressure. Assists people in managing their time and emotional response when under high levels of pressure.
Makes time for people despite competing priorities; provides guidance and offers full support when required. Makes time for people despite competing priorities; provides guidance and offers full support when required. Makes time for people despite competing priorities, particularly when people are challenged or during difficult times. Makes time for people despite competing priorities, particularly when people are challenged or during difficult times. Makes time for people despite competing priorities, particularly when people are challenged or during difficult times.
Encourages staff to engage in development opportunities, identifies knowledge gaps and works with them to determine appropriate development activities. Acts as a coach and works with people to facilitate their development; identifies development opportunities and encourages continuous learning. Acts as a coach and works with people to facilitate continuous learning; sets stretching development tasks linked to individual performance and potential. Identifies and nurtures talent; provides talented people with access to targeted and stretching development opportunities. Identifies and nurtures talent; provides talented people with access to targeted and stretching development opportunities.
Delegates tasks effectively; provides clear direction and articulates parameters. Delegates tasks effectively; provides clear direction and articulates parameters. Delegates responsibility for work to others with broad parameters; motivates others to take ownership. Delegates responsibility for work appropriately and provides people with opportunities to take ownership; provides people with the opportunity to build their capability. Delegates responsibility for work appropriately and provides people with opportunities to take ownership; provides people with the opportunity to build their capability.
Congratulates people on achievements and gives timely recognition for good performance. Congratulates people on achievements and gives timely recognition for good performance. Congratulates people on achievements and gives timely recognition for good performance. Celebrates success; acknowledges and rewards achievements. Celebrates success; acknowledges and rewards achievements.
Provides clear, constructive and timely feedback (both positive and negative) in a manner that encourages learning and achieves any required resolution. Provides clear, constructive and timely feedback (both positive and negative) in a manner that encourages learning and achieves any required resolution. Provides clear, constructive and timely feedback (both positive and negative) in a manner that encourages learning and achieves any required resolution. Provides clear, constructive and timely feedback (both positive and negative) in a manner that encourages learning and achieves any required resolution. Provides clear, constructive and timely feedback (both positive and negative) in a manner that encourages learning and achieves any required resolution.
Agrees on performance standards and conducts regular reviews; addresses under-performance promptly, identifies causes and agrees on improvement targets. Agrees on performance standards and conducts regular reviews; addresses under-performance promptly, identifies causes and agrees on improvement targets. Sets performance standards and conducts regular reviews; identifies and constructively addresses under-performance. Sets performance standards and conducts regular reviews; identifies and constructively addresses under-performance. Sets performance standards and conducts regular reviews; identifies and constructively addresses under-performance.

Exemplifies personal drive and integrity

Demonstrates public service professionalism and probity
  EL1 EL2 SES B1 SES B2 SES B3
Description Adopts a principled approach and adheres to the APS Values and Code of Conduct. Acts professionally and impartially at all times and operates within the boundaries of organisational processes and legal and public policy constraints. Operates as an effective representative of the organisation in public and internal forums. Adopts a principled approach and adheres to the APS Values and Code of Conduct. Acts professionally and impartially at all times and operates within the boundaries of organisational processes and legal and public policy constraints. Operates as an effective representative of the organisation in public and internal forums. Adheres to and promotes the APS Values and Code of Conduct and acts with utmost integrity and professionalism. Encourages these standards in others. Operates professionally and within the boundaries of organisational processes and legal and public policy constraints. Represents the organisation effectively in public and internal forums, and advocates the corporate agenda. Adheres to and promotes the APS Values and Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of organisational processes and legal and public policy constraints. Represents the organisation effectively in public and internal forums, and advocates the corporate agenda. Adheres to and promotes the APS Values and Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of organisational processes and legal and public policy constraints. Represents the organisation effectively in public and internal forums, and advocates the corporate agenda.
Behavioural indicators       Aligns business processes with the APS Values. Aligns business processes with the APS Values.
    Leads by example and maintains high standards of professionalism and impartiality; expects and encourages team and colleagues to apply the same high standards. Leads by example and maintains high standards of professionalism and impartiality; expects and encourages team and colleagues to apply the same high standards. Leads by example and maintains high standards of professionalism and impartiality; expects and encourages team and colleagues to apply the same high standards.
Adheres to the APS Values and Code of Conduct and consistently behaves in an honest, ethical and professional way. Adheres to the APS Values and Code of Conduct and consistently behaves in an honest, ethical and professional way. Adheres to the APS Values and Code of Conduct and consistently behaves in an honest, ethical and professional way. Adheres to the APS Values and Code of Conduct and consistently behaves in an honest, ethical and professional way; addresses breaches of protocol and probity in an appropriate manner. Adheres to the APS Values and Code of Conduct and consistently behaves in an honest, ethical and professional way; addresses breaches of protocol and probity in an appropriate manner.
Treats people fairly and equitably and is transparent in dealings with them. Treats people fairly and equitably and is transparent in dealings with them. *Treats people fairly and equitably and is transparent in dealings with them. *Treats people fairly and equitably and is transparent in dealings with them. *Treats people fairly and equitably and is transparent in dealings with them.
Makes decisions for the corporate good without favouritism or bias; places the aims of the organisation above personal ambitions. Makes decisions for the corporate good without favouritism or bias; places the aims of the organisation above personal ambitions. Makes decisions for the corporate good without favouritism or bias; places the aims of the organisation above personal ambitions. Makes decisions for the corporate good without favouritism or bias; places the aims of the organisation above personal ambitions. Makes decisions for the corporate good without favouritism or bias; places the aims of the organisation above personal ambitions.
Understands, and operates within, legal and public policy constraints and limitations. Understands, and operates within, legal and public policy constraints and limitations. Understands, and operates within, legal and public policy constraints and limitations. Understands, and operates within, legal and public policy constraints and limitations. Understands, and operates within, legal and public policy constraints and limitations.
Operates in a professional manner when representing the organisation in public and internal forums. Operates in a professional manner when representing the organisation in public and internal forums. Professionally represents the organisation in public forums; appropriately supports and promotes the organisation's agenda. Professionally represents the organisation in public forums; appropriately supports and promotes the organisation's agenda. Professionally represents the organisation in public forums; appropriately supports and promotes the organisation's agenda.
    Presents a united leadership voice; supports other leaders. Presents a united leadership voice; supports other leaders. Presents a united leadership voice; supports other leaders.
Engages with risk and shows personal courage
  EL1 EL2 SES B1 SES B2 SES B3
Description Provides impartial and forthright advice. Challenges important issues constructively, and stands by own position when challenged. Acknowledges mistakes and learns from them, and seeks guidance and advice when required. Provides impartial and forthright advice. Challenges important issues constructively, stands by own position and supports others when required. Acknowledges mistakes and learns from them, and seeks guidance and advice when required. Provides impartial and forthright advice. Is prepared to make tough corporate decisions to achieve desired outcomes. Challenges and encourages debate on difficult or controversial issues. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required. Provides impartial and forthright advice. Is prepared to make tough corporate decisions to achieve desired outcomes. Clearly voices own opinion and challenges difficult or controversial issues. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required. Acts as a role model for leadership courage by consistently raising critical and difficult issues. Provides impartial and forthright advice. Is prepared to make tough corporate decisions to achieve desired outcomes. Accepts accountability for mistakes made in the organisation and ensures corrective action is taken. Seeks guidance and advice when required.
Behavioural indicators         Acts as a role model for leadership courage by adopting a principled stance on important issues.
    Makes tough corporate decisions that are in the best interests of the government (even when these may not be popular). Makes tough corporate decisions that are in the best interests of the government (even when these may not be popular). Makes tough corporate decisions that are in the best interests of the government (even when these may not be popular).
Listens when own ideas are challenged; stands ground and defends own views when appropriate. Listens when own ideas are challenged; stands own ground and supports others when appropriate. Encourages and contributes to debate on own ideas and the ideas of others; stands own ground and supports others when appropriate. Encourages and contributes to debate on own ideas and the ideas of others; stands own ground and supports others when appropriate. Encourages and contributes to debate on own ideas and the ideas of others; stands own ground and supports others when appropriate.
Challenges issues and raises objections constructively; discusses alternatives to find a way forward. Challenges issues and raises objections constructively; discusses alternatives to find a way forward. Confronts difficult or controversial issues directly; is willing to make an unpopular stand and clearly voice own position. Confronts difficult or controversial issues directly with others; is willing to make an unpopular stand and clearly voice own position. Confronts difficult issues and challenges the position of others, including the Minister when appropriate; engages in constructive debate to address the issues.
Provides impartial and forthright advice. Provides impartial and forthright advice. Provides forthright and impartial advice in a constructive manner that facilitates the achievement of government outcomes. Provides forthright and impartial advice in a constructive manner that facilitates the achievement of government outcomes. Provides forthright and impartial advice in a constructive manner that facilitates the achievement of government outcomes.
Takes responsibility for mistakes and learns from them; acknowledges when in the wrong. Takes responsibility for mistakes and learns from them; acknowledges when in the wrong. Takes ownership for decisions and accepts responsibility when things go wrong; learns from mistakes. Takes ownership for decisions and accepts responsibility when things go wrong; learns from mistakes. Takes ownership for decisions and accepts responsibility when things go wrong; learns from mistakes.
Seeks advice and assistance from colleagues and senior managers when uncertain. Seeks advice and assistance from colleagues and managers when uncertain. Seeks advice and guidance; admits to not always knowing the answer to a question. Seeks advice and guidance; admits to not always knowing the answer to a question. Seeks advice and guidance; admits to not always knowing the answer to a question.
Commits to action
  EL1 EL2 SES B1 SES B2 SES B3
Description Takes personal responsibility for meeting objectives and progressing work. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved. Takes personal responsibility for meeting objectives and progressing work. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved. Commits to achieving key outcomes for the organisation. Demonstrates personal drive, focus and energy. Galvanises others to act. Acts decisively and initiates urgent action to overcome difficult problems. Commits to achieving key outcomes for the organisation and uses personal drive, focus and energy to enthuse others. Galvanises others to act. Acts decisively and initiates urgent action to overcome difficult problems. Acts decisively to ensure strategies are implemented and issues are addressed. Demonstrates personal drive, focus and energy. Galvanises others to act. Commits to getting the job done. Maintains control and initiates urgent action to resolve issues when required.
Behavioural indicators         Strives to achieve targets and maintains focus on long-term outcomes: does not give up and modifies approach to achieve targets for the organisation.
Takes the initiative, progresses work, and engages in additional tasks as required. Takes the initiative, progresses work, and engages in additional tasks as required. Takes the initiative and acts decisively to move things forward. Takes the initiative and acts decisively to move things forward. Is prepared to commit to a decision without all of the information; takes responsibility for issues that are escalated.
Gets on with the job at hand and applies self with energy and drive; commits to meeting the objectives. Works to get results; shows energy and drive; commits to meeting objectives. Shows drive, energy and initiative; gets involved and galvanises others to act to deliver key results for the organisation. Shows drive, energy and initiative; gets involved and galvanises others to act to deliver key results for the organisation. Shows drive, energy and initiative; gets involved and galvanises others to act to deliver key results for the organisation.
Recognises and seeks to resolve issues impacting on the achievement of desired outcomes. Recognises and seeks to resolve issues impacting on the achievement of desired outcomes. Initiates urgent action and is responsive when there are issues impacting on the achievement of outcomes. Initiates urgent action and is responsive when there are significant issues to address. Maintains control and initiates urgent action and is responsive when there are significant issues to address.
Displays resilience
  EL1 EL2 SES B1 SES B2 SES B3
Description Persists with, and focuses on achieving, objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Continues to move forward despite criticism or setbacks. Persists with, and focuses on achieving, objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Maintains momentum and sustains effort despite criticism or setbacks. Persists with, and focuses on achieving, organisational objectives even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Displays a positive outlook and maintains momentum in difficult situations. Persists with, and focuses on achieving, organisational objectives even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Overcomes obstacles and rapidly recovers from setbacks. Displays a positive outlook in difficult situations. Persists with, and focuses on achieving, organisational objectives throughout periods of extreme pressure. Monitors own emotional reactions and responds to pressure in a controlled manner. Retains focus on the end goal and overcomes significant barriers and obstacles. Rapidly recovers from setbacks. Displays a positive outlook in difficult situations.
Behavioural indicators Maintains effective performance levels in highly charged or high-pressure situations. Sustains high levels of effort and energy following a setback, maintains momentum and continues to move forward. Sustains high levels of effort and energy following a setback, maintains momentum and continues to move forward. Quickly recovers from setbacks and maintains momentum and sustains high levels of effort toward the achievement of outcomes. Quickly recovers from setbacks and maintains momentum and sustains high levels of effort toward the achievement of outcomes.
Demonstrates persistence and works hard to achieve objectives. Demonstrates persistence, adapts approach when required and works hard to achieve objectives. Demonstrates tenacity and persists with initiatives that are of benefit to the organisation and/or government. Demonstrates tenacity and persists with initiatives that are of benefit to the organisation and/or government. Demonstrates tenacity and persists with initiatives, copes with extreme and changing demands from numerous stakeholders and maintains focus on objectives.
Maintains an optimistic outlook and focuses on the positives in difficult situations. Maintains an optimistic outlook and focuses on the positives in difficult situations. Maintains an optimistic outlook and focuses on the positives in difficult situations. Maintains an optimistic outlook and focuses on the positives in difficult situations. Maintains an optimistic outlook and focuses on the positives in difficult situations.
Stays controlled when under pressure; does not react personally to criticism. Withstands criticism from stakeholders and maintains composure when under pressure. Monitors own emotional reactions, remains calm and maintains focus when faced with criticism or pressure. Monitors own emotional reactions, remains calm and maintains focus when faced with criticism or pressure. Stays in control of emotions and does not react negatively to stress or pressure, remains relaxed, composed and focused during a crisis.
Demonstrates self awareness and a commitment to personal development
  EL1 EL2 SES B1 SES B2 SES B3
Description Self-evaluates performance and seeks feedback from others. Communicates and acts on strengths and development needs. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and accepts challenging new opportunities. Critically analyses own performance and seeks feedback from others. Confidently communicates strengths and acknowledges development needs. Acts on negative feedback to improve performance. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and embraces challenging new opportunities. Critically examines own performance and regularly seeks feedback from others. Confidently promotes areas of strength, acknowledges development needs and proactively identifies related learning opportunities to extend skills and experience. Reflects on own behaviour and recognises the impact on others. Demonstrates a high level of self-awareness and acknowledges areas of both strength and limitation. Confidently promotes areas of strength and proactively identifies learning opportunities to extend skills and experience. Reflects on the impact of own behaviour on others and is responsive in adjusting behaviour. Demonstrates a high level of self-awareness and acts as a role model by openly communicating strengths and development needs. Uses self-insight to identify areas in which own capabilities complement other people’s. Is open to feedback and is responsive in adjusting behaviour. Strives for continual learning.
Behavioural indicators Reflects on own behaviours and work style and considers how they impact on others and on job performance. Reflects on own behaviours and work style and considers how they impact on others and on job performance. Regularly examines own behaviour and the impact on others; identifies learning opportunities. Regularly reflects on the impact of own behaviour on others to identify opportunities to increase effectiveness; adjusts behaviour accordingly. Capitalises on the varying strengths of individuals; identifies areas in which own strengths/weaknesses complement those of colleagues, and adjusts behaviours to capitalise on these.
Demonstrates commitment to self-development and capitalises on opportunities to extend skills and knowledge; accepts challenging new opportunities. Demonstrates commitment to self-development; steps out of own comfort zone and embraces challenging opportunities for growth. Demonstrates commitment to self-development; proactively identifies development opportunities and seeks to extend skills and experience. Focuses on own development; identifies new challenges to extend experience. Strives for continual learning; identifies new challenges to extend experience.
Communicates areas of strength, and acknowledges development needs. Confidently communicates areas of strength, and acknowledges development needs. Confidently promotes areas of strength, and acknowledges development needs. Confidently promotes areas of strength, and acknowledges development needs. Acts as a role model to create an environment where individuals openly discuss their strengths and development needs.
Seeks feedback on behaviour and work performance and is responsive to guidance. Seeks feedback regarding performance; acts on feedback to achieve continual improvement. Regularly seeks feedback on performance; translates negative feedback into actions for improvement. Regularly seeks feedback on performance; translates negative feedback into actions for improvement. Regularly seeks feedback on performance; translates negative feedback into actions for improvement.
Spends time critically analysing own performance and identifies strengths as well as development needs. Spends time critically analysing own performance and identifies strengths as well as development needs. Examines own behaviour with reference to performance; identifies areas of strength and limitation. Examines own behaviour and performance; identifies strengths and development needs. Displays self-insight and is highly aware of own strengths and limitations.

Communicates with influence

Communicates clearly
  EL1 EL2 SES B1 SES B2 SES B3
Description Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Confidently presents messages in a clear, concise and articulate manner. Translates information for others, focusing on key points and using appropriate, unambiguous language. Selects the most appropriate medium for conveying information, and structures written and oral communication to ensure clarity. Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and uses appropriate, unambiguous language, and explains the implications and ensures the conclusion is clearly conveyed. Selects the most appropriate medium for conveying information, and structures written and oral communication to ensure clarity. Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and states the facts. Structures message for brevity and presents message with precision and confidence, harnessing the most appropriate methods of communication. Creates meaning for the audience by using analogies and stories to illustrate key points. Confidently presents messages in a clear and articulate manner. Focuses on key points for the audience and selects the most appropriate medium for conveying information. States the facts and uses straightforward language to aid transparency. Creates meaning for the audience by using analogies and stories to illustrate key points.
Behavioural indicators       Engages the audience; uses anecdotes and analogies to illustrate key points and bring messages to life. Engages the audience; uses anecdotes and analogies to illustrate key points and bring messages to life.
Focuses on clearly communicating key points. Translates information for others and focuses on clearly communicating key points. Presents key information effectively; outlines the implications and ensures key conclusions are conveyed. Presents key information effectively; outlines the implications and ensures key conclusions are conveyed. States the facts clearly; outlines the implications and ensures key conclusions are conveyed.
Limits the use of jargon and abbreviations; explains complex information using language appropriate for the audience. Limits the use of jargon and abbreviations; explains complex information using language appropriate for the audience. Limits the use of jargon and abbreviations; explains complex information using language appropriate for the audience. Limits the use of jargon and abbreviations; explains complex information using language appropriate for the audience. Limits the use of jargon and abbreviations; explains complex information using language appropriate for the audience.
Presents messages confidently and selects the appropriate medium for maximum effect. Presents messages confidently and selects the appropriate medium for maximum effect. Presents messages confidently and selects the appropriate medium for maximum effect. Presents messages with precision and confidence and selects the appropriate medium for maximum effect. Presents messages with precision and confidence and selects the appropriate medium for maximum effect.
Structures messages clearly and succinctly, both orally and in writing. Structures messages clearly and succinctly, both orally and in writing. Structures messages clearly and succinctly, both orally and in writing. Structures messages clearly and succinctly, both orally and in writing. Structures messages clearly and succinctly, both orally and in writing.
Listens, understands and adapts to audience
  EL1 EL2 SES B1 SES B2 SES B3
Description Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reactions and is prepared to respond. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Seeks to understand the audience and reads their non-verbal cues. Adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger.
Behavioural indicators Adjusts presentation style on the basis of subtle non-verbal cues. Adjusts presentation style on the basis of subtle non-verbal cues. Adjusts presentation style on the basis of subtle non-verbal cues. Adjusts presentation style on the basis of subtle non-verbal cues. Adjusts presentation style on the basis of subtle non-verbal cues.
Maximises personal communication strengths and takes into account shortcomings. Maximises personal communication strengths and takes into account shortcomings. Maximises personal communication strengths and takes into account shortcomings. Maximises personal communication strengths and takes into account shortcomings. Maximises personal communication strengths and takes into account shortcomings.
Focuses on gaining a clear understanding of others’ comments by listening, asking clarifying questions and reflecting back. Focuses on gaining a clear understanding of others’ comments by listening, asking clarifying questions and reflecting back. Focuses on gaining a clear understanding of others’ comments by listening, asking clarifying questions and reflecting back. Focuses on gaining a clear understanding of others’ comments by listening, asking clarifying questions and reflecting back. Focuses on gaining a clear understanding of others’ comments by listening, asking clarifying questions and reflecting back.
Understands and addresses the key concerns of the audience. Anticipates others’ reactions and is prepared to respond. Anticipates the audience’s response and is prepared to address their concerns and objections. Anticipates the likely reaction of the audience to a message and adjusts approach to gain maximum impact. Anticipates the likely reaction of the audience to a message and adjusts approach to gain maximum impact.
Tailors communication style and language according to the audience’s level of knowledge, skill and experience. Tailors communication style and language according to the audience’s level of knowledge, skill and experience. Tailors communication style and language according to the audience’s level of knowledge, skill and experience. Tailors communication style and language according to the audience’s level of knowledge, skill and experience. Tailors communication style and language according to the audience’s level of knowledge, skill and experience.
Negotiates persuasively
  EL1 EL2 SES B1 SES B2 SES B3
Description Approaches negotiations with a strong grasp of the key issues, having prepared in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates the position of the other party, and frames arguments accordingly. Encourages the support of relevant stakeholders. Strives to achieve an outcome that delivers benefits for both parties. Approaches negotiations with a strong grasp of the key issues, having prepared well in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates the position of the other party, and adapts approach accordingly. Encourages the support of relevant stakeholders. Encourages debate and identifies common ground to facilitate agreement and acceptance of mutually beneficial solutions. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Encourages the support of relevant stakeholders. Focuses on the desired objectives and ensures negotiations remain on track. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders and engages their support. Focuses on the desired objectives and ensures negotiations remain on track. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders and engages their support. Focuses on the desired objectives and ensures negotiations remain on track.
Behavioural indicators       Pitches messages in a way that facilitates the desired outcomes; uses techniques to illustrate the argument persuasively. Pitches messages in a way that facilitates the desired outcomes; uses techniques to illustrate the argument persuasively.
    Ensures that negotiations remain focused on the important issues. Ensures that negotiations remain focused on the important issues. Senses when negotiations are stalling, and takes proactive action to ensure effective resolution.
Presents persuasive counter-arguments. Encourages debate and seeks to develop a clear understanding about conflicting issues. Acknowledges differences of opinion and addresses disagreements objectively. Acknowledges differences of opinion and addresses disagreements objectively. Acknowledges differences of opinion and addresses disagreements objectively.
Puts forward a case firmly, without getting personal or aggressive. Puts forward a case firmly, without getting personal or aggressive. Offers a convincing rationale and makes a strong case, without getting personal or aggressive. Offers a convincing rationale and makes a strong case, without getting personal or aggressive. Offers a convincing rationale and makes a strong case, without getting personal or aggressive.
Encourages relevant stakeholders in supporting the position. Encourages relevant stakeholders in supporting the position. Encourages relevant stakeholders in supporting the position. Identifies key stakeholders and seeks their support early in the negotiation. Identifies key stakeholders and seeks their support early in the negotiation.
Anticipates the stance of other parties in advance and positions own case accordingly. Anticipates the stance of other parties in advance and positions own case accordingly; identifies common ground. Anticipates other people's likely expectations and concerns; determines the extent of potential compromise for all parties. Analyses other people’s agendas and identifies potential 'weak spots'; determines the extent of potential compromise for all parties. Analyses other people’s agendas and identifies potential 'weak spots'; determines the extent of potential compromise for all parties.
Commences negotiations with a clear understanding of the organisation's objectives and desired outcomes. Develops a convincing argument, and presents the rationale with solid supporting evidence. Positions case in a balanced manner, avoids overselling by acknowledging risks and potential disadvantages. Positions case by clearly highlighting its merit, avoids overselling by acknowledging risks and potential disadvantages. Positions case by clearly highlighting its merit, avoids overselling by acknowledging risks and potential disadvantages.