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APS 5-6

Register online

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Go to our registration website at www.apscregistration.gov.au

Register by fax:

Download registration form

Simply fax the completed registration form to the office where you wish to attend the programme:

ACT 02 6202 3799
NSW 02 9264 3648
VIC/TAS 03 8610 1555
SA/NT 08 8223 5866
QLD 07 3004 0700
WA 08 9226 5977

Dates

Please refer to the national programmes calendar or online registration website for information

Fees and charges

All fees quoted are GST inclusive
Full fee $550

Location

Venue details will be provided with your registration confirmation

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Enrich your representational skills

The Australian Public Service (APS) has leadership of the highest quality, and professional representational skills are a key component of this capability. Unlock the skills, protocols and etiquette behind strong representation and develop the motivation and confidence to become an effective advocate for your agency.

Programme overview

identifying the various representation roles in the APS
discussing representation skills
discussing factors that affect representation
communicating confidential and sensitive information
relating to cultural and linguistic differences
packaging your ideas and presentation successfully
conducting non-threatening assertive communication
handling difficult situations and people

Participant benefits

broaden your representation skills
increase your confidence in accepting various representation roles
recognise appropriate standards of protocol and etiquette
relate appropriately to different cultural or linguistic challenges
recognise and apply the criteria for communicating confidential or sensitive information
better manage difficult representation situations

Who should attend

APS 5–EL 2*
*Recommended target audience may vary outside the ACT

Further information

For further information on ACT programmes go to www.apsc.gov.au/learn or Regional Programmes go to www.apsc.gov.au/regional or contact the Programme Manager at your local office:

ACT 02 6202 3778
NSW 02 8239 5300
VIC/TAS 03 8610 1550
SA/NT 08 8224 0955
QLD 07 3004 0777
WA 08 9226 1977

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.