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Frequently asked questions about Commission learning and development

How do I register on a Program?

There are two ways you can register on an Australian Public Service Commission (the Commission) program. You can register online or by fax.

Online (you will receive instant confirmation of your registration)

To register online, visit www.apscregistration.gov.au. Instructions on how to book online can be found at https://www.apscregistration.gov.au/Help/index.htm. When you register online you will receive instant confirmation of your registration.

By Facsimile (confirmation within 2 business days)

Download a registration form http://www.apsc.gov.au/learn/registration.pdf and fax the completed form to (02) 6264 5511. Alternatively, you can complete and fax the registration form printed on the reverse side of individual program flyers.

Registrations forms sent by fax will be acknowledged within 2 business days.

How can I check how many places are available on a program?

Available places on specific programs can be accessed by visiting https://www.apscregistration.gov.au/ . To be placed on a reserve list for a program, please follow the instructions to register online or complete a registration form and fax it to (02) 6264 5511.

I paid for a program by credit card; when will I receive an invoice?

If you indicated on the registration form that you would like to pay by credit card, your completed registration form will act as a tax invoice as stated in the terms and conditions on the form.

Please allow 5 working days for your payment to be processed. If you registered online and have not received a tax invoice you can email apscregistration@apsc.gov.au to check on the status of your payment.

How do I get another copy of the invoice? What do I need to do?

If you require another invoice to be issued or need a copy of the invoice you should email your details and request to finance@apsc.gov.au.

I am registered on a program but now am unable to attend. What do I need to do?

The Commission has a 30 day cancellation policy which can be viewed at http://www.apsc.gov.au/learn/cancellation.htm. If you are unable to attend a program, you must send written cancellation advice at least 30 calendar days prior to the start of the program. To withdraw from a program email the nationalcalendarteam@apsc.gov.au. If your request to withdraw from a program is received outside 30 days from the date of the program you may withdraw and receive a full refund.

If however, the cancellation is received inside the 30 day cancellation period the Commission will accept a substitute (from your department) at no extra cost. If no substitute is available the full payment will apply.

To complete the substitution process, please write ‘substitution’ on a new registration form and include the original participant’s name as well as the substitute’s name.

How do I confirm if I am enrolled in a program?

Once you have been registered (or placed on a reserve list) you will receive an email confirming either your registration or placement on a reserve list.

If you have registered via fax and the program is full, you will be placed on the reserve list and notified via email.

What can I do if a program is full?

If there are no places available on your preferred program you can request a place on the reserve list. In the event of a place becoming available, the Commission will contact you.

Where possible, the Commission provides extra iterations of popular programs and those on the reserve lists are given first priority.

If I am on a reserve list, how will I know if a place becomes available?

If a place becomes available, a Commission staff member will contact you via phone or email to offer you a place in the program. You will not be charged for the place until your registration has been confirmed. You will receive an automatic email once registration has been confirmed.

If you do not receive a place, you will not automatically be enrolled on the next program; you will need to register separately for the next available program.

How do I find the right Program for me?

A comprehensive listing of all Commission programs can be found on our National calendar with information on target audience (such as APS 1–4 or EL2), dates and venues.

The program managers can also help you find the right Program for you; email apscregistration@apsc.gov.au or phone (02) 6202 3522 for more information.

All of the Commission Programs fall under the following learning and development streams:

The Integrated Leadership System (ILS) may also assist. The ILS provides capability development guidance for individuals in the form of descriptions and behaviours for all levels in the APS.

I am new to the Australian Public Service, what programs would you recommend I attend?

The following programs provide an introduction to working within the APS:

Information:

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