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Go to our registration website at www.apscregistration.gov.au

Register by fax:

Download registration form

Simply fax the completed registration form to the office where you wish to attend the programme:

ACT 02 6202 3799
NSW 02 9264 3648
VIC/TAS 03 8610 1555
SA/NT 08 8223 5866
QLD 07 3004 0700
WA 08 9226 5977

Dates

Please refer to the national programmes calendar or online registration website for information

Fees and charges

All fees quoted are GST inclusive
Full fee $1075

Location

Venue details will be provided with your registration confirmation

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Conflict resolution

Under the Public Service Act 1999 the Australian Public Service (APS) is committed to healthy workplace relationships. Through this commitment the APS recognises the importance of constructively managing workplace conflict. In this programme, learn how to identify and address early signs of conflict, gain knowledge of different behaviours, use a range of effective interpersonal communication skills and develop strategies to reduce stress and ease the impact of change.

Programme overview

identifying and addressing early signs of conflict
gaining greater insight into the impact of your behavioural style on others and how to best lead and manage different styles
gaining skills for steering a conversation or meeting in a constructive direction
developing skills to manage emotions - your own and others
taking a mediation style approach to intervening in conflict where

Participant benefits

increased skills in emotional intelligence
ability to model the handling of conflict early and responsibly
enhanced ability to create a productive workplace and develop high quality respectful relationships
ability to raise difficult issues and facilitate constructive problem solving
know how to set up an interaction, meeting or negotiation so that it encourages a collaborative approach
ability to be more flexible in negotiating with different people

Who should attend

El 1-2

Further information

For further information on ACT programmes go to www.apsc.gov.au/learn or Regional Programmes go to www.apsc.gov.au/regional or contact the Programme Manager at your local office:

ACT 02 6202 3778
NSW 02 8239 5300
VIC/TAS 03 8610 1550
SA/NT 08 8224 0955
QLD 07 3004 0777
WA 08 9226 1977

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.