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APS 1-6

Register online

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Go to our registration website at www.apscregistration.gov.au

Register by fax:

Download registration form

Simply fax the completed registration form to the office where you wish to attend the programme:

ACT 02 6202 3799
NSW 02 9264 3648
VIC/TAS 03 8610 1555
SA/NT 08 8223 5866
QLD 07 3004 0700
WA 08 9226 5977

Dates

Please refer to the national programmes calendar or online registration website for information

Fees and charges

All fees quoted are GST inclusive
Full fee $1075

Location

Venue details will be provided with your registration confirmation

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Conflict resolution

Under the Public Service Act 1999 the Australian Public Service (APS) is committed to healthy workplace relationships. Through this commitment the APS recognises the importance of constructively managing workplace conflict. In this programme, learn how to identify and address early signs of conflict, gain knowledge of different behaviours, use a range of effective interpersonal communication skills and develop strategies to reduce stress and ease the impact of change.

Programme overview

identifying and addressing early signs of conflict
developing a range of effective interpersonal communication skills
building knowledge of own and others’ behavioural styles and impacts
gaining a greater understanding of yourself and your reaction to conflict
developing skills and knowledge to constructively manage conflict

Participant benefits

ability to identify and address early signs of conflict
enhanced ability to create a productive workplace and develop high quality respectful relationships
effectively communicate in times of stress
recognise your own and other’s behavioural styles
ability to be more flexible in negotiating with different people
genuinely adopt a collaborative approach and the ability to encourage others to do the same

Who should attend

APS 3-6

Further information

For further information on ACT programmes go to www.apsc.gov.au/learn or Regional Programmes go to www.apsc.gov.au/regional or contact the Programme Manager at your local office:

ACT 02 6202 3778
NSW 02 8239 5300
VIC/TAS 03 8610 1550
SA/NT 08 8224 0955
QLD 07 3004 0777
WA 08 9226 1977

Terms and conditions

For cancellation and transfer terms and conditions please visit http://www.apsc.gov.au/learn/cancellation.htm.