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Last updated: 15 January 2007
Researching other jurisdictions
There are a number of whole of government initiatives underway in other jurisdictions. Other jurisdictions do not always use the term “whole of government”, but may use other phrases to describe similar initiatives such as:“integrated government”; “joined-up government”; “coordinated government”; and “one-stop-shop”. Below are some examples of initiatives in other jurisdictions that may be of interest to those researching whole of government in the Australian Public Service.
Connecting Local Government
The Connect website includes information and resources that will help local government be an active participant in 'joined-up' government, 'e-government', integrated services delivery projects, and cross-jurisdictional Information and Communication Technology (ICT) projects.
eGovernment Resource Centre (Multimedia Victoria)
The eGovernment Resource Centre aggregates substantial knowledge as to how the Victorian Government are meeting goals of providing e-government services to citizens.
The Pathfinder Project
The Pathfinder Project was established to integrate outcome information into an output focussed system of government. Pathfinder paved the way for the introduction of Managing for Outcomes, a whole-of-government initiative to focus planning, delivery and performance review on enhancing results for New Zealanders.
New Zealand Government Portal Strategy for a Customer-Centric Portal
The portal is an enabler of 'joined-up government', facilitating the provision of shared and integrated government services.
Improving Accountability
Improving Accountability: Developing an Integrated Performance System was prepared as part of SSC's "Improving Accountability" project. This paper outlines the recently developed "Integrated Performance System" (IPS). The key "problem areas" identified: complexity and duplication; information gaps; and drivers of behaviour, have been integral in developing an improved accountability system for the New Zealand Public Service.
The "Review of the Centre" Integrated Service Delivery Programme
The "Review of the Centre" Integrated Service Delivery Programme is about agencies working more effectively together and exploring new ways of solving old problems. This work is an important part of a wider set of initiatives underway, at a whole of government level, to lift the performance of the public service.
From Ideas to Action: Towards Seamless Government
Collaborative Government in the Post-Industrial Age
Two of several reports from Canada's Crossing Boundaries National Council (CBNC). The CBNC is a non-profit national forum whose mission is to help Canadian governments understand and prepare for the 21st century by fostering debate and action on the nature of governments' response to these challenges.
The United Kingdom On-line Government Toolkit
The UK Cabinet Office has begun releasing a new body of guidance to help expand the use of shared service delivery models in government. The UK Government's Chief Information Officer Council website has published the first parts of what is set to become the most detailed and extensive public sector knowledge base in the UK on shared services. The Shared Services Toolkit has a catalogue of around 40 separate documents, and is designed to help the public sector tackle the strategic issues and challenges of planning and implementing shared services, as well as share experiences across government of proven good practice.
Material currently available includes a set of considerations for developing a business case, a 'Readiness Assessment Tool', sample IT system requirements, a draft communications strategy, plus international case studies. It is structured around the main stages in the lifecycle of a shared services programme, from high-level planning and strategy, through to design, implementation and operation. Other resources planned for the site include a detailed model business case for shared services, an overview of offshore outsourcing and example implementation plans, covering all aspects of technology, people and processes.
Managing Collaborative Arrangements: A Guide for Regional Managers
This guide is intended for the use of Canadian regional managers and anyone involved in the management of horizontal initiatives or projects.
Final Report of the Task Force on the Coordination of Federal Activities in the Regions
The coordination of local and regional federal efforts across departments is one of today's key challenges to effective government. This report considers the issues from the vantage point of Canadian communities. The Task Force proposed concrete management improvements recommended early actions that would improve horizontal coordination. The Task Force focused on improving the way the Canadian federal government undertakes horizontal coordination in regions, starting with getting the policy front-end right.
Institute for Citizen Centred Service
The mission of the Canadian ICCS is to promote high levels of citizen satisfaction with public-sector service delivery. The ICCS achieves its mission by undertaking research to identify citizens' service needs and expectations and by assisting the public sector in identifying and applying innovative, best practice service solutions which support quality service across all channels and respond effectively to citizens' service needs.
Working Horizontally Across the Canadian Public Sector (ICCS)
Horizontal management. Joined-up government. Cross-agency collaboration. Across Canada and around the world, these and dozens of similar phrases are being used by public servants to describe a relatively recent reorientation of public service organizations.
